CommScope ARRIS Touchstone DG9450 Manuel utilisateur
Touchstone DG9450 Data Gateway
User Guide, STANDARD Revision 1.2
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Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2 2
Table of contents
CommScope legal statements...................................................................................... 2
Chapter1:Safety requirements................................................................5
FCC Part 15.....................................................................................................................6
RF Exposure..........................................................................................................6
Canadian compliance......................................................................................................7
RF Exposure..........................................................................................................7
License exempt.....................................................................................................7
Chapter2:Get started..............................................................................8
Introduction.................................................................................................................... 8
About your new Data Gateway......................................................................................8
What's in the box...........................................................................................................9
Items you need...............................................................................................................9
Contact your service provider......................................................................................10
System requirements................................................................................................... 10
Recommended hardware...................................................................................10
Windows.............................................................................................................11
macOS.................................................................................................................11
Linux/Unix...........................................................................................................11
About this manual........................................................................................................11
What about security?...................................................................................................12
Ethernet or wireless?................................................................................................... 12
Ethernet..............................................................................................................12
Wireless.............................................................................................................. 13
Both.................................................................................................................... 13
Get support...................................................................................................................13
Install and connect your DG9450.................................................................................14
Front panel......................................................................................................... 14
Rear panel.......................................................................................................... 14
Choose an installation location..........................................................................15
Connect the Data Gateway................................................................................17
Configure your wireless connection.................................................................. 18
Set parental controls..........................................................................................19
Chapter3:Configure your Ethernet connection...................................... 23
Requirements................................................................................................................23
How to use this section............................................................................................... 23
Configure TCP/IP for Windows Vista........................................................................... 23
Configure TCP/IP for Windows 7, Windows 8, or Windows 10................................... 24
Configure TCP/IP for macOS........................................................................................ 24
Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2 3
Chapter4:Operate the Data Gateway....................................................26
Set up your computer to use the Data Gateway.........................................................26
Indicator light for the DG9450.....................................................................................26
Startup................................................................................................................27
Normal operation...............................................................................................28
Chapter5:Troubleshooting.................................................................... 29
The Data Gateway is plugged in, but the power light is off........................................ 29
I'm not getting on the Internet (all connections)........................................................ 29
I'm not getting on the Internet (Ethernet).................................................................. 29
I'm not getting on the Internet (wireless)................................................................... 30
My wireless Internet connection stops working sometimes....................................... 30
I can get on the Internet, but everything is slow........................................................ 30
AppendixA:Glossary..............................................................................31
Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2 4
Chapter 1
Safety requirements
The ARRIS Data Gateway complies with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION:
Risk of shock.
Mains voltages inside this unit. No user serviceable parts inside. Refer service to
qualified personnel only!
■Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming
pool, etc.), to avoid risk of electrocution.
■The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning
agents shall be used.
■Do not use spray cleaners or aerosols on the gateway.
■Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of
electrocution.
■Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat
registers, space heaters, fireplaces, etc.).
■Use only the external AC power adapter (if provided) and power cord included with the
equipment.
■Equipment should be installed near the power outlet and should be easily accessible.
■The shield of the coaxial cable must be connected to earth (grounded) at the entrance
to the building in accordance with applicable national electrical installation codes.
In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the
European Union and in certain other countries, CATV installation equipotential bonding
requirements are specified in IEC 60728-11, Cable networks for television signals,
sound signals and interactive services, Part 11: Safety. This equipment is intended to be
installed in accordance with the requirements of IEC 60728-11 for safe operation.
■If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special attention should be given that the installation is
in accordance with IEC 60728-11, in particular Annex B and Figure B.4.
■In areas of high surge events or poor grounding situations and areas prone to lightning
strikes, additional surge protection may be required (i.e. PF11VNT3 from American
Power Conversion) on the AC, RF, and Ethernet lines.
■When the Data Gateway is connected to a local computer through Ethernet cables, the
computer must be properly grounded to the building/residence AC ground network.
All plug-in cards within the computer must be properly installed and grounded to the
computer frame per the manufacturer’s specifications.
Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2 5
Chapter 1:Safety requirements
■Ensure proper ventilation. Position the Data Gateway so that air flows freely around it
and the ventilation holes on the unit are not blocked.
■Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which
may be damaged by the heat generated by the modem, its power supply, or other
accessories.
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communications Commission (FCC) rules. These
requirements are intended to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■Reorient or relocate the receiving antenna.
■Increase the separation between the equipment and receiver.
■Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
FCC Caution.
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
10.2 inches (26 cm) between the radiator and your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or transmitter.
Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2 6
Chapter 1:Safety requirements
Canadian compliance
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
RF Exposure
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102
and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF
exposure and compliance.
Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de
RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information
canadienne sur l'exposition et la conformité de rf.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter. This equipment should be installed and operated with a minimum distance
of 26 centimeters between the radiator and your body.
Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre
antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance
minimum de 26 centimètres entre le radiateur et votre corps.
Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for
harmful interference to co-channel mobile satellite systems.
Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une
utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles utilisant les mêmes canaux.
License exempt
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation,
Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to
the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme
aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions
suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d’en compromettre le fonctionnement.
Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2 7
Chapter 2
Get started
Introduction
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new software, or checking your email, the Touchstone DG9450 Data
Gateway brings it all to you faster and more reliably.
The Touchstone DG9450 Data Gateway provides two Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The DG9450 also provides 802.11a/b/g/
n/ac/ax wireless connectivity for enhanced mobility and versatility.
Installation is simple, and your service provider will help you with any special requirements.
About your new Data Gateway
The Touchstone DG9450 Data Gateway is DOCSIS compliant with the following features:
■Speed: up to 24 times faster than DOCSIS 2.0 cable modems.
■Convenience: supports Ethernet and 802.11a/b/g/n/ac/ax wireless connections; both
can be used simultaneously
Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2 8
Chapter 2:Get started
■Compatibility:
● Data services: DOCSIS 3.1 compliant and backward-compatible with DOCSIS 3.0, 2.0,
or 1.1; supports tiered data services (if offered by your service provider)
The DG9450 provides:
■Wireless 802.11a/b/g/n/ac/ax connectivity
■A 2.5GigE Ethernet port and two 1GigE Ethernet ports for connections to non-wireless
devices
■DOCSIS 3.1 compliant
What's in the box
Make sure you have the following items before proceeding. Call your service provider for
assistance if anything is missing.
■Data Gateway
■Power adapter
■Ethernet cable
■End User License Agreement (EULA)
Items you need
Data Gateway
package
See What's in the box (page9) for a list of items in the package.
Coaxial cable (coax) This is a round cable with a connector on each end. It is the same
kind of wire used to connect to your television for cable TV. You can
buy coax from any electronics retailer and many discount stores;
make sure it has connectors on both ends. There are two types of
connectors, slip-on and screw-on; the screw-on connectors are best
for use with your Data Gateway. The coax should be long enough to
reach from your Data Gateway to the nearest cable outlet.
Splitter (optional) Provides an extra cable connection by splitting a single outlet into
two. You may need a splitter if you have a TV already connected to
the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need
Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2 9
Chapter 2:Get started
a short piece of coax cable (with connectors); use it to connect the
splitter to the cable outlet and then connect the Data Gateway and
TV to the splitter.
Note: Using several splitters in a line may deteriorate the
quality of your internet connection.
Information packet Your service provider should give you a packet containing
information about your service and how to set it up. Read this
information carefully and contact your service provider if you have
any questions.
Contact your service provider
Before trying to use your new Data Gateway, contact your local service provider to establish
an Internet account. When you call, have the following information ready:
■the Data Gateway serial number and cable MAC addresses of the unit (printed on the
Data Gateway)
■the model number of the Data Gateway (printed on the Data Gateway)
If the Data Gateway was provided by your service provider, they already have the required
information.
In addition, you should ask your service provider the following questions:
■Do you have any special system requirements or files that I need to download after I am
connected?
■When can I start using my Data Gateway?
■Do I need a user ID or password to access the Internet or my e-mail?
System requirements
The DG9450 Data Gateway operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Data Gateway, you need DOCSIS high-speed Internet service from your service
provider.
Recommended hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the DG9450, but may not be able to make maximum use of
DG9450 throughput.
■CPU: P4, 3GHz or faster.
■RAM: 1GB or greater.
■Hard drive: 7200 RPM or faster.
Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2 10
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