Bose Sleepbuds Mode d'emploi

ENG

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with your sleepbuds™, try these solutions ﬁrst:

Power o the sleepbuds™ (see page 14), then power them on again

(see page 13). Make sure to wait for the sleepbuds™ charging lights to slowly

blink white before closing the case or removing the sleepbuds™.

Close and open the charging case, then check the sleepbuds™ and charging case

status (see page 22).

Charge the charging case (see page 20) and sleepbuds™ (see page 18).

Move your mobile device closer to the sleepbuds™ (within 30 ft. or 9 m) and away

from any interference or obstructions.

Make sure that your device supports Bluetooth Low Energy (also called

Bluetooth Smart). All devices that are compatible with iOS 10 and newer and

most devices that are compatible with Android 5.0 and newer support

Bluetooth Low Energy.

Check the Bose®Sleep app to make sure that your sleepbuds™ software is

up to date.

Make sure that you are using the Bose Sleep app, not a dierent app, to control

your sleepbuds™ (see page 24).

Try connecting another device (see page 24).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and

solutions to common problems. If you are unable to resolve your issue, contact Bose

customer service.

Visit: global.Bose.com/Support/Sleepbuds

SYMPTOM SOLUTION

Sleepbuds™ don’t

connect with

mobile device

On your device:

Disable and then enable the Bluetooth feature.

Disconnect your device from the sleepbuds™ (see page 24).

Connect again (see page 24).

Place the sleepbuds™ in the charging case and check the sleepbuds™

charging lights (see page 22). Charge the sleepbuds™.

Restart your device. Connect again (see page 24).

Connect a dierent device (see page 24).

Visit: global.Bose.com/Support/Sleepbuds to see how-to videos.

Reset the charging case (see page 25).

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Sleepbuds™ don’t

charge

Make sure the sleepbuds™ are properly placed in the charging case

(see page 18).

Check the charging case battery lights to make sure that the case

battery isn’t depleted (see page 23).

Make sure that the charging contacts for each sleepbud™ are visible

through the back of each StayHear®+ Sleep tip (see page 17).

Make sure there is no debris or wax buildup covering the charging

contacts on the sleepbuds™ or the charging pins in the case.

If the sleepbuds™ have been exposed to high or low temperatures and

all of the status lights are blinking white, let the sleepbuds™ return to

room temperature. Try charging again.

Reset the charging case (see page 25).

Charging case

doesn’t charge

Secure both ends of the USB cable.

Connect the USB cable to a dierent USB power supply.

Use a dierent USB cable.

Connect to a dierent (AC) mains power source.

Check the charging case battery lights to make sure that there isn’t a

charging error (see page 23).

If the sleepbuds™ have been exposed to high or low temperatures and

all of the status lights are blinking white, let the sleepbuds™ return to

room temperature. Try charging again.

Reset the charging case (see page 25).

Sleepbuds™ are

uncomfortable

Make sure that both sleepbuds™ ﬁt securely in your ears

(see page 15).

Make sure that you’re using the right size StayHear+ Sleep tip for

each sleepbud™ (see page 16). You may need a dierent size for

each ear.

Make sure that the sleepbuds™ are correctly oriented in the

StayHear+ Sleep tips. The Bose®logo on the sleepbud™ should face

outwards and be right-side up, and both charging contacts should be

visible through the back of the tip (see page 17).

No sound

In the Bose Sleep app, increase the volume of the current masking

sound.

Place the sleepbuds™ in the charging case and check the sleepbuds™

charging lights (see page 22). Fully charge the sleepbuds™.

Connect a dierent device (see page 24).

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Poor sound quality

Make sure that both sleepbuds™ ﬁt securely in your ears

(see page 15).

Make sure that you’re using the right size StayHear®+ Sleep tip for

each sleepbud™ (see page 16). You may need a dierent size for

each ear.

Make sure that the sleepbuds™ are correctly oriented in the

StayHear+ Sleep tips. The Bose®logo on the sleepbud™ should face

outwards and be right-side up, and both charging contacts should be

visible through the back of the tip (see page 17).

Clear any debris or wax buildup from the StayHear+ Sleep tips and

sleepbuds™ nozzles.

Sleepbuds™ falling

out of ears

Make sure that both sleepbuds™ ﬁt securely in your ears

(see page 15).

Make sure that you’re using the right size StayHear+ Sleep tip for

each sleepbud™ (see page 16). You may need a dierent size for

each ear.

StayHear+ Sleep

tips falling o

Securely attach the tips to the sleepbuds™ (see page 17).

Clean the tips (see page 26).

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