Zoom 5341J Manuel utilisateur

MODEL 5341J

CABLE MODEM

QUICK START

This Quick Start describes how to connect your Zoom cable modem to a cable modem

service. This lets your cable modem provide Internet access to a computer or other

device connected to the cable modem’s Ethernet LAN Jack. If that device is a wireless

router, wireless devices can connect through the router and Zoom cable modem to the

Internet.

Package Contents

•Cable modem

•Power cube

•Ethernet RJ-45 cable

•This Quick Start flyer

Before installing your cable modem, please read this.

You need to connect the cable modem to a cable modem service that uses any of the

popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service,

please speak with your cable service provider.

Your cable service provider will need to know your modem's MAC ADDRESS and may

need the account number of your cable service. Your MAC Address is printed on a

label on the bottom of your modem and is called RF MAC. Your service provider

may refer to this as a CM MAC address or as a Cable Modem MAC address. Your

account number can be found on your bill, or you can call your service provider and ask

them for you account number. You need to provide this information when you order cable

modem service, or when calling the cable company after installing your modem, or by

filling out the account setup web page that appears when you first connect your cable

modem to your provider’s network. You may also be asked for your cable modem's

model name and number, which is ZOOM 5341J. If you need the modem's serial

number, you can find it near the MAC address on the label.

If you are replacing an “old” cable modem, do this:

1Disconnect the coaxial cable from the old cable modem and connect it to your

Zoom modem. If the coaxial cable has a screw-on connector, turn the connector

clockwise when tightening the cable onto the Zoom cable modem.

2If there’s an Ethernet cable plugged into the old cable modem, unplug the

Ethernet cable from the old cable modem and plug it into the Zoom cable

modem’s LAN (yellow) jack.

3Connect the Zoom power cube between the Zoom cable modem and a live

power jack. DO NOT use your old cable modem’s power cube on your Zoom

cable modem. Make sure the cable modem’s Power Switch is ON.

4Go to “Now that your cable modem is connected, do this.” below.

If this is a first-time cable modem installation (that is, you are NOT replacing an

“old” cable modem), do this:

1Connect a “live” coaxial cable from your cable service provider to your cable

modem First check that the wire in the center of the cable’s connector is

centered, straight, and clean. If the coaxial cable has a screw-on connector, turn

the connector clockwise when tightening the cable onto the Zoom cable modem..

(If you’re not sure a cable is live, you can see whether you get a good TV signal

when that cable is used with a working TV set-top box.) Here are some ways

you can get the live cable:

Coaxial Cable Cable TV Jack

¾You have a cable TV cable (“coaxial cable”) with a male connector on the end

that isn’t connected to anything. This cable may be coming out of a wall or

connected to a cable TV jack.

¾There’s a cable TV jack in your wall. You can connect a cable TV “coaxial

cable” between that jack and your cable modem. You may have a coaxial

cable, possibly one that came with a cable modem starter kit from your cable

service provider. If you don’t have a coaxial cable, you can get one at most

electronics stores. You want one with a screw-in male F connector at each

end, with a length that works for your installation.

¾If you don’t have an available cable TV cable or wall jack, use a coaxial “T

adapter” or “splitter” available from most electronics retailers (see example at

right). Make sure you get one designed for cable modems and/or cable TV.

These typically have one female IN jack and two female OUT jacks. You can

disconnect a live cable from your TV set-top box and screw it into the IN jack of

the splitter. Then connect one coaxial cable from an OUT jack to your TV set-

top box and another coaxial cable from the other OUT jack to your cable

modem. You can see that this approach uses one splitter and 2 additional

coaxial cables, each of which has male connectors on each end. Some

electronics retailers carry the Zoom Cable Modem Connection Kit which has an

excellent splitter and 2 coaxial cables packaged together at a reasonable price.

You can also purchase splitters and coaxial cable separately if you prefer to do

that, perhaps because you need a special length of coaxial cable.

2Connect the supplied Ethernet cable between the cable modem’s yellow LAN

jack and a computer’s Ethernet jack. We recommend that you do this even if you

later plan to connect the cable modem to a router.

3Connect the Zoom power cube between the Zoom cable modem and a live

power jack. Make sure the cable modem’s Power Switch is ON.

4Go to “Now that your cable modem is connected, do this.” below.

Now that your cable modem is connected, do this.

It normally takes 5 to 30 minutes to establish an Internet link the first time a cable modem

connects to a cable service provider. This allows the cable modem to connect to the

appropriate channels for communication. You’ll see the DS, US, and/or Online modem

lights on your cable modem flashing until the Online light stays steady green to signal

success.

After the cable modem connects to your cable service provider, open your Web browser

on the computer that’s connected to your cable modem. Then refresh the screen or try to

go to a Web site. Many service providers, including Comcast, typically bring your

browser to a registration page. In that case, follow the instructions on this registration

page to register your modem.

If no web page appears after opening your browser, you need to call your cable company

to register your modem. Below is a list of some major cable service providers’ phone

numbers to call to activate your cable modem. Note that this list is subject to change.

Comcast 1 (855) 652-3446 Time Warner 1 (855) 704 4503

Cox 1 (888) 556-1193 Cable One 1 (877) 692 2253

RCN 1 (866) 832-4726

Once your cable modem is registered either online or through a conversation with

someone at your cable service provider, your service provider will provision your cable

modem service. Typically this takes less than 5 minutes, but in some cases this may take

up to 30 minutes to complete.

To check that your cable modem is working, open your browser and go to a familiar Web

site. If it works, Congratulations! Installation is complete for a single PC. If you want to

connect your cable modem to a router, please continue directly below. If your cable

modem is NOT working, see Troubleshooting Tips on the back of this Quick Start for

help.

How to connect your cable modem to a router instead of a

computer. This connection is optional, done after the cable modem

is working with a computer.

1The router should not be plugged in or powered up. If it is, unplug it.

2Unplug the cable modem’s Ethernet cable from your computer and plug it into

the Router’s WAN port.

3Power-up the router. Make sure the modem’s Power button is ON. Wait for the router

to complete its power-up sequence.

4The Link light of the modem should be lit to show the Ethernet connection. You’ll see

the DS (downstream), US (upstream), and Online modem lights flashing until the

Online light stays steady green to signal success. (The Blue US/DS LEDs blink

during negotiation of bonded channels, and become solid when negotiation is

complete. If after several minutes the US/DS LEDs continue to blink, this indicates

partial service (at least one designated channel has not completed bonding). This

does not generally affect performance, but your MSO may want to know so they can

adjust their network.)

5Follow your router’s instructions for setting up the router and connected devices.

6Using a computer connected to the router, open the computer’s browser and go to a

website to check that the connection between your cable modem and router is

working properly. If it works, congratulations! Installation is complete.

If the cable modem worked when connected to a computer but does not work when

connected to a router, try the following:

¾First try shutting down and restarting the router; if that doesn’t help, then try

shutting down and restarting each computer connected to the router.

¾Power off your cable modem, router and any computers connected to the

router. Power on the cable modem and allow it time to resynchronize with

the cable system. Once the cable modem is synchronized with its online

light steady green, power up your router, then power up any computers

connected to your router.

¾You may also need to check that the DHCP client on the router’s WAN port

is enabled. If you need help, look in your router’s manual or contact your

router manufacturer.

¾If that does not solve the problem, you may need to contact your cable

service provider and give them the MAC address of the router’s WAN port.

Cable Modem Rear Panel

LAN Reset RF (Cable) Power ON/OFF

Port Description

Connect your Ethernet cable between this port and a

computer or router.

LAN (Yellow)

Press this button for 5 seconds in the unlikely event

that you need to restore factory default settings.

Reset

RF (Cable) Connect your coaxial cable line to this port.

POWER (AC IN) Connect the supplied power cube to this port.

Push the button in to turn the power ON. Push the

button again to turn the power OFF.

ON/OFF

Please note the following:

¾Do not block the modem vents in any way.

¾Do not place the modem near a heating or air conditioning duct, in direct sunlight,

anywhere susceptible to drastic temperature changes, or where it’s very hot or very

cold.

Front Panel LEDs

Your cable modem has several lights on its front panel to help you monitor the cable

modem’s status.

LIGHT COLOR DESCRIPTION

ON: Power is supplied to the cable modem/router

Power Green OFF: Power is not supplied to the cable modem/router

Green Blinking: Scanning for DS channel

DOWNSTREAM Green or Green ON: Synchronized on 1 channel only

Downstream

sync Blue Blue Blinking: Negotiating bonded channel(s)†

Blue ON: Bonded with 1 or more channels

Green Blinking: Ranging is in progress.

Green ON: Ranging is complete; operate on 1 channel

Green or

UPSTREAM Blue Blinking: Negotiating bonded channel(s)†

Blue

Upstream sync Blue ON: Bonded with 1 or more channels

OFF: Upstream channel is inactive

Blinking: Cable interface is acquiring IP, Time, and

configuration

Online Green ON: Cable modem/router is online

FF: Cable modem/router is offline

Blinking: Data is flowing and the Ethernet link is connected

LINK Green Green: Connected

Ethernet LAN

port OFF: No Ethernet link detected

†If Blue light blinks continuously, this indicates partial service (at least one designated channel has

not completed bonding). This does not generally affect performance, but your MSO may want to

know so they can adjust their network.

Troubleshooting Tips

Problem: I cannot access the Internet. What should I do first?

Solution: Make sure that your Cable Modem’s MAC address is registered with your cable

provider. When your provider’s representative or setup software asks for your MAC

address, you can find the CM MAC address on your modem’s bottom label. The CM

MAC address is the same as the RF MAC address printed on the label. If you are

having a problem, you may need to check with your cable service provider to make

sure the service provider set up its system properly for your cable modem.

¾Make sure your Cable Modem’s Power button is ON and that the cable modem’s

power cube is plugged into a live power outlet.

¾Check your Cable Modem’s Ethernet and coaxial cable connections. Make sure the

coaxial cable is tightly connected. Make sure that the Ethernet cable that connects a

computer or router to your Cable Modem is plugged in all the way on both ends.

¾Power off your modem for at least 10 seconds, then power it back on.

¾Restart your computer or other devices connected to the Cable Modem. This

ensures that they receive a correct IP address.

Problem: What do I do if my cable service provider wants me to access the Configuration

Manager?

Solution: Make sure you have a connection between your computer or other device and the cable

modem.

1On your computer, open a browser and type in the address 192.168.100.1 Enter

User Name: admin

Password: password

2Now you will see status information about your cable modem and its

connection that you can read back to your service provider.

Problem: What if I'm told that my Model 5341J cable modem isn't approved for my cable

modem service?

Solution: This modem has been certified by CableLabs and by Comcast, Time Warner Cable,

Cox, Bright House, and other cable modem service providers. You can often find a list

of certified modems on the Web site of your cable service provider. Beware of installers

who try to get you to use their cable modem instead of a Zoom cable modem. Some of

these installers provide bad information because they are misinformed or because they

earn a fee for providing their cable modem. If the installer tells you that a cable modem

provided by him or the service provider is "free", that's almost never true. When in

doubt, check the cable service provider’s Web site!

•In the unlikely event that you are told that your Zoom modem is not approved by your cable

modem service, please email us at [email protected] or call us at (617)753-0963.

•Approval information for CableLabs, Comcast, Cox, and CableOne®is available at

www.zoomtel.com/cableOK

If You Need Help

We encourage you to register your product and to notice the many support options

available from Zoom. Please go to www.zoomtel.com/techsupport From here you can

intelligent database SmartFactstm and/or get warranty information.

US: (617) 753-0963

Return of Defective Units

Please contact your local distributor or retailer for factory-authorized repair or

replacement of your in-warranty defective product. If you are unable to reach your

distributor or retailer, you can contact Zoom Technical Support in the United States by

calling: (617) 753-0963

Please note that you are responsible for any charges (including brokerage or customs

and duties) associated with shipping the defective unit to Zoom for repair. During the first

year Zoom will pay return ground shipping to the customer in the continental U.S. After

the first year you may be required to pay a shipping and handling fee. Any applicable

customs, duties and brokerage charges to import the product are your responsibility.

Limited Warranty

Zoom Telephonics, Inc. warrants this product against defects in material and

workmanship for a warranty period of 2 years. To read the full warranty, please see

www.zoomtel.com/cablewarranty

Safety Issues & Warnings

WARNING: Risk of electric shock. Do NOT expose to water or moisture.

¾The cable modem is a high-performance communications device designed for home and office

environments.

¾Do NOT use the cable modem outdoors. Keep the cable modem in an environment that is

between 0°C and 40°C (between 32°F and 104°F).

¾To avoid overheating the cable modem, do NOT place any object on top of the cable modem.

¾Do NOT place the cable modem in a confined space.

¾Do NOT restrict the flow of air around the cable modem.

¾The manufacturer assumes no liabilities for damage caused by any improper use of the cable

modem.

¾Make sure the voltages and frequency of the power outlet matches the electrical rating labels

on the power cube.

FCC Statement

This device complies with Class B Part 15 of the FCC Rules. The device generates, uses and can radiate

radio frequency energy and, if not installed and used as instructed, may cause harmful interference to

radio communication. Only Coaxial cables are to be used with this device in order to ensure compliance

with FCC emissions limits. Accessories connected to this device by the user must comply with FCC

Class B limits. The manufacturer is not responsible for any interference which results from use of

improper cables, or which results from unauthorized changes or modifications to the device.

UL Listing

This product is UL-Listed and complies with all applicable electrical and fire safety requirements.

Disclaimer

Zoom Telephonics, Inc. (hereinafter “Zoom”) assumes no liabilities with respect to the contents of this

document. Zoom also reserves the right to revise this document or update occasionally the content

hereof without any obligation to notify any person of such revisions or amendments. Specifications

subject to change without notice.

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