Zoom 2985C Manuel utilisateur

USB Faxmodem User Guide

NOTICE

This document contains proprietary information protected by copyright, and

this User’s Manual and all the accompanying hardware, software, and

documentation are copyrighted. All rights are reserved. No part of this

document may be photocopied or reproduced by mechanical, electronic, or

other means in any form.

The manufacturer does not warrant that the hardware will work properly in

all environments and applications, and makes no warranty and representa-

tion, either implied or expressed, with respect to the quality, performance,

merchantability, or fitness for a particular purpose of the software or docu-

mentation. The manufacturer reserves the right to make changes to the

hardware and User’s Manual content without obligation to notify any person

or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents

INTRODUCTION ......................................................................... 2

WHAT YOU NEED TO USE YOUR MODEM .......................................... 2

INSTALLING YOUR USB FAXMODEM...................................... 3

INSTALLING THE DRIVERS................................................................. 3

CONNECTING THE MODEM TO YOUR COMPUTER................................ 4

CONFIRMING THE INSTALLATION ....................................................... 5

INSTALLING THE MODEM’S COMMUNICATIONS SOFTWARE .................. 6

IMPORTANT INFORMATION ABOUT V.92 MODEMS.............. 7

MODEM UPGRADES ......................................................................... 8

HOW TO USE NETWAITING MODEM-ON-HOLD ................................... 8

REMOVING YOUR MODEM ..................................................... 10

COMMUNICATING WITH YOUR MODEM ............................... 11

ACCESSING THE INTERNET ............................................................. 11

MAKING THE MOST OF THE FAX FEATURES...................................... 11

COMMUNICATION SETUP OPTIONS.................................................. 12

INITIALIZATION STRINGS AND AT COMMANDS .................................. 13

USING VIDEO ................................................................................ 14

TROUBLESHOOTING .............................................................. 15

PLUG AND PLAY SETUP PROBLEMS WITH WINDOWS ........................ 15

OTHER TROUBLESHOOTING TIPS .................................................... 16

APPENDIX A: REMOVING AN INTERNAL MODEM ............... 24

APPENDIX B: REGULATORY INFORMATION ....................... 25

APPENDIX C: REFERENCE INFORMATION .......................... 29

2 USB Faxmodem Installation Guide

Introduction

This Modem User Guide expands the Quick Start included with your

faxmodem package and contains all the information you should need

to use and troubleshoot your new modem. The Table of Contents

shows the various useful sections of this User Guide.

What You Need to Use Your Modem

Make sure that you have received the following items:

•USB faxmodem

•Phone cord

•USB cable

•CD-ROM with installation and communications software.

You also need the following:

•IBM-compatible PC and Windows 98SE, Me, 2000, or XP oper-

ating system.

•An available USB port on your computer.

•For software supplied on a CD-ROM disc, a CD drive.

•A telephone jack to plug the modem into, so the modem can dial

out and receive calls.

Installing Your USB Faxmodem 3

Installing Your USB Faxmodem

Note: You must install the drivers before you install the modem.

Installing the Drivers

IMPORTANT

If your computer already has an internal

modem installed, you should remove the

modem and its drivers now. Your old mo-

dem may interfere with the installation of

your new modem. Please refer to page 24.

1Your computer should be turned on. Close any applications

you have running.

Insert the CD-ROM disc that came with your faxmodem into

your CD-ROM drive. The CD should automatically start af-

ter a few seconds and display an installation screen.

If the CD does not start automatically: Click the My Com-

puter icon on your desktop; then double-click the icon for

your CD-ROM drive. If the installation program doesn’t start

right away, double-click launch.exe or setup.exe.

2When the installation screen appears, click Install Modem

Drivers and then USB Drivers.

3The installation program begins. Click Next and follow the

on-screen instructions.

4Windows 98SE users: Your operating system drivers re-

quire updating. Click Finish when prompted to do so. In a

few moments, a Windows 98 Second Edition Q242004 up-

date box appears; click Yes. The Windows License Agree-

ment box appears; click Yes. When the installation is com-

plete, you will be prompted to restart your computer.

4 USB Faxmodem Installation Guide

Windows Me/2000/XP users: Click Finish and restart your

computer when prompted to do so.

Connecting the Modem to Your Computer

1Make a note of the serial number of your faxmodem, which

is located on the bottom of the case, just under the bar-

code.

2Connect the USB cable by plugging the cable’s square end

into the USB jack on the back of the faxmodem. Plug the

other rectangular end into the USB connector on your com-

puter.

3Windows 2000 users: You may see a dialog box stating

Digital Signature Not Found. You can safely ignore this

message and click Yes.

Windows XP users: You may see a standard disclaimer

dialog box regarding Windows logo testing. You can safely

disregard this message and click Continue Anyway.

4Connect the phone cord. Plug one end of the cord into the

phone jack on the back of the modem. Plug the other end

into the wall jack just as you would a telephone.

Note: Use the supplied telecommunication cable or an

equivalent of minimum AWG 26 line cord.

5Continue below.

Installing Your USB Faxmodem 5

Confirming the Installation

Your computer should be turned on.

1Windows 98SE/Me users: From the computer’s desktop, go

to Start | Settings | Control Panel and double-click the

Modems icon.

Windows 2000 users: From the computer’s desktop, go to

Start | Settings | Control Panel | Phone and Modem Op-

tions and then click the Modems tab.

Windows XP users: From the computer’s desktop, go to

Start | Control Panel | Printers and Other Hardware and

double-click the Phone and Modem Options icon and then

click the Modems tab.

•If prompted, enter your location information.

•Click the entry for your modem and then click

Properties.

•Set the

Maximum speed to the highest speed available

(probably 115,200). This sets the speed at which the

computer communicates internally with the modem.

2Click the Diagnostics or Modem tab. Click More info or

Query Modem. If displayed, make a note of the Port and

Interrupt entries (if displayed). This step also tests the mo-

dem. You will see a list of AT commands and responses,

indicating that your new modem is properly connected.

IMPORTANT: If you already had a modem installed in your com-

puter, you’ll need to redirect your application software so that it rec-

ognizes your new modem. Please turn to page 15 for instructions.

Otherwise, continue below.

Tip: If your modem is not working, try turning off your computer and

restarting it. If restarting your computer doesn’t work, please

consult the Troubleshooting section on page 15.

6 USB Faxmodem Installation Guide

Installing the Modem’s Communications Software

The modem’s CD describes the communications software package

and online service included with your modem and provides easy

point-and-click installation. If necessary, consult the CD’s online help.

Please run the modem’s CD now. You should not install the drivers

again, but you should install any application software you like.

If you have a V.92 modem, after you’ve installed the CD software,

you should read the Important Information about V.92 Modems

section of this manual on page 7. Enjoy your modem.

Installing Your USB Faxmodem 7

Important Information about V.92 Modems

If you have a V.92 Modem

With V.92, as with the earlier V.90 standard, your connection speed

depends on your phone line and your Internet Service Provider (ISP).

To enhance compatibility, the V.92 modem automatically detects

whether to use V.92, V.90, or a slower mode when it connects to

your ISP.

Your V.92 modem includes the following capabilities.

•QuickConnect:

A V.92 modem remembers the line conditions of the last number

called, and uses this information to try to reduce connection

times.

•Modem-on-Hold:

You have the option of receiving voice calls while online. You can

answer the call and put your Internet session on hold if your ISP

supports this capability and you have Call Waiting service com-

patible with the modem. See page 8 for more details about Mo-

dem-on-Hold.

•Faster Upload Speeds:

Upload speeds may be increased, from 33.6K bps to a maximum

of 48K bps. (Actual rates vary, depending on line

conditions.)

•V.44 Data Compression:

The V.44 standard lets you browse the Web and transfer data at

higher speeds.

To make the most of your V.92 modem, follow these steps:

1. Contact your ISP and get the phone number of a V.92 connec-

tion to the ISP.

2. Check the modem's Web site for news of any V.92 updates. If an

update is available, follow the directions below for upgrading your

modem.

8 USB Faxmodem Installation Guide

Note: If you want to manually change the way your modem con-

nects, please consult the AT command tables beginning on

page 19 in the Troubleshooting section.

Modem Upgrades

Your modem’s software, or “firmware,” can be easily upgraded. This

is useful for code updates and feature enhancements. To upgrade

your modem’s firmware, you can download new firmware files, when

available, from our Web site, and then run a program we provide.

We also suggest that you register your modem with us so that we

can notify you via e-mail when new firmware releases are available.

How to Use NetWaiting Modem-on-Hold

Your V.92 modem includes the NetWaiting Modem-on-Hold program

from BVRP Software, which is compatible with all Windows operating

systems. This User Guide provides basic information on getting

started using the NetWaiting software. For more details, please refer

to NetWaiting’s built-in help.

Note: Your ISP must support the V.92 protocol; otherwise not all

Modem-on-Hold features will work. Contact your ISP if you are

unsure. Also, you must have Call Waiting/Caller ID (Type 2

Caller ID) service from your telephone company to use the

modem’s Call Waiting/Caller ID feature.

When you turn your computer back on after installing your modem

software and hardware, you will see NetWaiting’s yellow telephone

icon in your computer’s system tray. (If you do not see it, from the

desktop go to Start | Programs | NetWaiting, and then select Net-

Waiting to display the icon.) Tip: To avoid the step of re-activating

Modem-On-Hold every time you log on, right-click the system tray

icon and select Settings | Launch at Windows startup.

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