Westomatic Signature Manuel utilisateur

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 1/48

Signature / Horeca

Operator & Installation Manual

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 2/48

Signature Operator contents

3 Safety

4 Preface, concepts and definitions

5 Liability & warranty

6 Responsibility of the operating company

7 Inspection upon delivery

8 Introduction

9 Signature external layout at a glance & keypad

10 Signature description of the internal parts

11 Description of internal door at a glance

12 Cup unit

13 Cleaning external door & daily cleaning summary

14 Weekly cleaning summary & filling canisters

15 Whipper assembly

16 How to dismantle the bean to cup & fresh brew coffee brewer for

cleaning

17 Clean the nylon filter belts every 1250 vends & flush button

18 Dispense head & dispense pipes

19 Sanitising the syrup lines - Horeca

20 Operator door open software menus & retrieving the audit via USB

21 Retrieve the audit via USB

22 Operator door open software menus

Published by:

Westomatic Vending Services Ltd

Units 7-8 Forde Court, Forde Road

Devon TQ12 4BT

United Kingdom

www.westomatic.com

Sales enquiries: +44 (0) 1626 323100 option 1

Part Sales: +44 (0) 1626 323100 option 3

Westomatic Vending Services Ltd. reserves the right to change the product specifications at any

time. While every effort has been made to ensure that the information in this publication is

accurate, Westomatic Vending Services Ltd disclaims any liability for any direct or indirect losses

howsoever caused arising out of use or reliance on this information.

Information contained herein is correct at time of print:

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 3/48

Safety

This document is intended for use as a reference book for qualified Operators and Service

engineers. It is recommended that any person undertaking installation and/or service activity

on this machine has previously attended a formal Westomatic training course specific to this

vending machine type.

This appliance is not intended for use by persons (including children) with reduced physical,

sensory or mental capabilities, or lack of experience and knowledge, unless they have been

given supervision or instruction concerning use of the appliance by a person responsible for

their safety.

Installation and service activity, including replacement of the mains cable, on this vending

machine should only be undertaken by a competent person who is fully conversant with the

potential dangers of working on live electrical equipment and mains pressure water systems.

Extension cables or longer mains leads must not be used to power this vending machine.

The mains lead should be kept away from hot surfaces and sharp edges.

Each new vending machine is supplied with a new mains water inlet hose. Do not reuse an

existing or old water hose.

Prior to any service activity, switch off and isolate the water and electrical supply. If in doubt

refer to BS7671 for safe isolation procedures. Servicing of live equipment must never be

undertaken.

Use insulated tools and insulated probes on test equipment. HSE guidance notes 38 provides

guidance on the selection of suitable test probes, leads, lamps, voltage indicating devices and

other measurement equipment used by electricians when working on or investigating power

circuits.

There are no user serviceable parts inside this vending machine.

The Signature machine must be cleaned on a regular basis (refer to the section within this

document on how to clean your machine). A water jet must not be used.

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 4/48

Preface

This document is intended to be used as a reference book for qualified Installation Engineers and

Operators to be able to install, commission, programme, maintain and to carry out basic fault

finding diagnostics on the Signature vending machine.

Information on the operation, the use of and cleaning of the machine can be found in the

operational and cleaning sections of this manual.

Concepts and definitions

Description Definition

User The person who uses the machine exclusively for vending a drink.

The user will have NO access to the inside of the machines.

Service Technician

and/or Installation

Engineer

A competent professional who has been trained on the machine and

is aware of the dangers involved. They must have a thorough

knowledge of the electronics and mechanical parts of the machine

and be qualified to install, commission, programme, maintain and

repair the machines.

Operator A qualified individual who is responsible for cleaning the machine,

filling ingredients and cups, and has knowledge of removing brewers

and the total whipper assembly for periodic cleaning.

Service Operator A person who can carry out basic fault finding and the duties of an

Operator, and therefore must be competent in both of these areas.

Westomatic Westomatic Vending Services Ltd, the machine manufacturer.

Westomatic offers training programmes for the Signature vending machine. Please contact your

account manager for more information.

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 5/48

Liability & warranty

General

All details and indications for the installation and cleaning of this vending machine have been made

under consideration of our knowledge and experiences collected up to now.

Westomatic Vending Services Ltd. reserves the right to make technical changes to this machine

type without notice as a result of continuous product development.

Text translations are made to the best of Westomatic’s knowledge. However, we exclude any

liability for translation errors. The English version of the operation instructions shall prevail for

warranty purposes.

The presented texts and drawings do not necessarily correspond to the scope of delivery. The

drawings and graphics are not to scale.

The instructions contained herein must be carefully read before machine installation or operation is

started.

Westomatic Vending Services Ltd does not bear liability for any damage or disturbance resulting

from non-observance of the instructions in this manual.

It is strictly forbidden to make this manual or the operator instructions accessible to any third party.

Non-observance will result in a claim for damages.

Spare parts

Only genuine, original Westomatic spare parts should be used when servicing this machine.

ATTENTION!

Faulty or defective non-Westomatic spare parts may lead to incorrect machine operation or

damage. Where non-Westomatic spare parts are used, all obligations of Westomatic

Vending Services Ltd. such as warranties, service contracts etc. are void without prior

notice and agreement.

Part sales tel: +44 (0) 1626 323100 option 3

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 6/48

Responsibility of the operating company

In order to avoid faulty machine operation and ensure safe Operator/cleaning practices, this user

manual and the associated operator guide should be stored inside the purpose built document

holder located within the vending machine and be accessible to all persons involved in the machine

installation, operation, maintenance and cleaning at any time.

This vending machine must only be operated within a safe and reliable environment.

The information in this document relating to machine operational safety is based upon the essential

health & safety requirements in force within the European Union at the time of publication. During

the operating life of the machine it is the responsibility of the operating company to assess any

differences in any new legislation and update the operational safety instructions along with their

own safe working practices accordingly. Outside the European Union, the regulations valid at the

place of installation and the regional regulations therein must be observed.

Appropriate use

Westomatic Vending Services Ltd. will only undertake machine operational liability when the

machine is used appropriately and in accordance with the operating instructions to perform

assembly, operational, servicing / maintenance and cleaning activities.

NOTE:

Any machine usage outside of the above scope is forbidden and is defined as ‘not

appropriate’. In this situation, any entitlement to damages against Westomatic Vending

Services Ltd. and / or representatives because of inappropriate use will be excluded. The

operating company alone is liable for all damages arising from inappropriate use.

ATTENTION!

The operating company is obliged to install the necessary safety precautions to ensure the vending

machine can be stopped immediately in the event of danger or disturbance.

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 7/48

Inspection upon delivery

Once your machine has been delivered, immediately check for completeness and possible damage

caused by transportation.

In case of externally recognisable transport damages, do not accept delivery or only under

reservation. Note the extent of any damage on the transport documents/delivery note of the

forwarding agent. If necessary contact the Westomatic helpline as soon as possible to register any

product damage as a customer complaint can only be asserted within the currently valid time limits.

Helpline tel: +44 (0)1626 323100

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 8/48

Introduction

The information held within this section has been compiled by the manufacturer to provide

recommended guidelines to operator personnel and is intended to be used in conjunction with any

existing operating procedures your company uses.

Hygiene

In accordance with the food hygiene (Amendment) regulations 1990 (SI 1990 No. 1431) and in

compliance with the local public health authority requirements, it is the responsibility of the machine

Operator to keep this machine maintained in a clean condition to ensure the highest standards of

hygiene needed to prevent the formation of bacteria. A regular, systematic method of cleaning will

help achieve this condition.

A high standard of personal hygiene is essential for a vending machine Operator.

Clothing must be neat and clean and loose hair should be tied back accordingly. Hands and

fingernails must be washed thoroughly before work commences, particularly after each visit to the

toilet area. Jewellery should be kept to a minimum and preferably removed during any cleaning

operations.

An operative who is suffering from cuts, sores or any form of illness must inform their immediate

superior at once and must not come into contact with this vending machine, ingredient products,

cups or any other machine related items. The operative must not resume work until authorised to

do so by their immediate superior.

Important safeguards

1. Read these instructions before attempting to clean or refill the machine.

2. Do not attempt to operate the machine if any part is damaged. If either damage or a fault is

suspected contact your nearest available Service Engineer for assistance.

3. Never immerse the machine in water or any other liquid.

4. Never clean the machine with a water jet.

5. Always switch off and disconnect the machine from the mains electricity supply before

cleaning and servicing.

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 9/48

Down

ack out, cancel & s

ave

Enter

1. LCD display

2. Reject button & coin

entry

3. Signature acrylic

overlay

4. Touch sensitive

keypad

5. Door lock

6. Coin return

7. Cup sensor

8. Cup station

9. Drip tray

10. Drip tray handle

Signature external layout at a glance

by any means, electrical, mechanical, photocopying, recording or otherwise, without prior permission from Westomatic

Vending Services Limited.

PAGE 10/48

Signature description of the internal parts at a glance

1. BTC hopper

2. Tea canister

3. BTC hopper & lever

4. Isolation switch

5. BTC grinder

6. Flush button

7. Flexi-bowl

8. Canisters

9. BTC brewer

10. Tea brewer

11. Canister chutes

12. Whipper assembly

13. Waste/grout bin

14. Dispense head

15. Drip tray

16. Cabinet foot

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