WAY Systems Way5000 Manuel utilisateur

way5000 User Manual V1.00 4/3/2009 i

Way5000 User Manual

WAY Systems

200 Unicorn ark Drive

Woburn, MA 01801

www.waysystems.com

way5000 User Manual V1.00 4/3/2009 ii

Disclaimer

This document is subject ti change without notice. No part of this document may be reproduced, stored in a

retrieval system, or transmitted, in any form or means electronically, mechanically, photocopied, or

otherwise, without prior written permission from WAY Systems, Inc.

Trademarks

WAY and the WAY Systems, Inc. logo are trademarks of WAY Systems, Inc. in the United States and other

countries. Other products mentioned herein are either trademarks or registered trademarks of their

respective companies, in the United States and other countries.

Customer/ roduct Support

For WAY Support and Documentation, visit http://www.waysystems.com. Technical phone support is also

available from WAY Support Center 7 days a week, 24 hours a day at 1-866-WAY-MTT1

(1-866-929-6881).

way5000 User Manual V1.00 4/3/2009 3

TABLE OF CONTENTS

I. INTRODUCTION; THIS DOCUMENT .....................................................................................5

II. INTRODUCTION; THE WAY5000 OS TERMINAL ...............................................................5

III. WAY5000 BASICS..................................................................................................................6

WAY5000 KEY AD ............................................................................................................................................6

USB DATA/CHARGER ORT AND CHARGE INDICATOR LOCATION.........................................................................6

TURNING THE WAY5000 ON/OFF .......................................................................................................................7

CHECKING FOR SOFTWARE UDATES (“CHECK FOR UDATES”)..........................................................................7

SELECTING MENU ITEMS AND FUNCTIONS ..........................................................................................................7

CANCELLING AND NAVIGATING THROUGH REVIOUS WINDOWS ..........................................................................7

ENTERING AL HA AND NUMERIC VALUES ...........................................................................................................7

RECHARGING THE WAY5000 BATTERY ...............................................................................................................7

ENTERING A IN NUMBER.................................................................................................................................7

IV. USING THE WAY5000 RECEI T RINTER ...........................................................................8

Loading Paper............................................................................................................................................8

Printing Receipts or Reports ......................................................................................................................9

Feed Button................................................................................................................................................9

Testing the Printer......................................................................................................................................9

Recharging printer battery .........................................................................................................................9

V. RINTED RECEI TS............................................................................................................10

Receipt Information............................................................................................................................................. 10

VI. WAY5000 MENU STRUCTURE............................................................................................12

TO -LEVEL MENU; ONLINE TRANSACTIONS, RE ORTS & SETU .......................................................................12

SUB-MENUS ...................................................................................................................................................13

Setup Menus ............................................................................................................................................13

O line Transaction Menu .........................................................................................................................14

VII. TRANSACTION DEFINITIONS .............................................................................................15

TRANSACTION TY ES......................................................................................................................................15

Sale (Credit/Debit):...................................................................................................................................15

Authorize-Only (Credit): ...........................................................................................................................15

Return (Credit/Debit): ...............................................................................................................................15

Void (Credit/Debit):...................................................................................................................................15

Force (Credit/Debit):.................................................................................................................................15

RECONCILE: ...............................................................................................................................................1516

When To Use Reconcile ..........................................................................................................................16

What is in the Reconciliation Report ........................................................................................................16

OTIONAL DATA ENTRY FIELDS IN TRANSACTIONS ...........................................................................................17

VIII. ONLINE TRANSACTIONS....................................................................................................18

SALE TRANSACTIONS......................................................................................................................................18

Credit........................................................................................................................................................18

Debit.........................................................................................................................................................23

Cash.........................................................................................................................................................27

OTHER TRANSACTIONS ...................................................................................................................................29

Authorize Only..........................................................................................................................................29

Return ......................................................................................................................................................33

Credit.................................................................................................................................................................. 33

Debit ................................................................................................................................................................... 36

way5000 User Manual V1.00 4/3/2009 4

Void ..........................................................................................................................................................39

Force ........................................................................................................................................................41

IX. RECONCILE AND U LOAD................................................................................................. 44

RECONCILE ....................................................................................................................................................44

ULOAD .........................................................................................................................................................47

INQUIRY .........................................................................................................................................................49

Transaction List........................................................................................................................................49

Last Trans ................................................................................................................................................51

Re-Print Transaction ................................................................................................................................52

Total In o ..................................................................................................................................................54

Clear Transactions ...................................................................................................................................55

Reports.....................................................................................................................................................57

Details Report & Totals Report ........................................................................................................................... 57

SETU...........................................................................................................................................................60

Admin SetUp ............................................................................................................................................60

Reset Admin Code.............................................................................................................................................. 60

Reset Admin assword ...................................................................................................................................... 62

Application Con iguration .........................................................................................................................64

Application Settings ............................................................................................................................................ 64

Merchant Information.......................................................................................................................................... 68

Reset Configuration............................................................................................................................................ 70

User Pre erences .....................................................................................................................................72

Backlight Time .................................................................................................................................................... 72

Printer Test...............................................................................................................................................74

About Way5000 (Display Way5000 In ormation).....................................................................................75

GO TO OFFLINE MODE....................................................................................................................................76

X. OFFLINE MODE ...................................................................................................................77

SALE..............................................................................................................................................................78

Credit........................................................................................................................................................78

Cash.........................................................................................................................................................82

OTHER TRANSACTIONS ...................................................................................................................................84

Authorize Only..........................................................................................................................................84

Return ......................................................................................................................................................88

Void ..........................................................................................................................................................90

Force ........................................................................................................................................................92

GO TO ONLINE MODE .....................................................................................................................................95

XI. ERROR MESSAGES AND TROUBLESHOOTING............................................................... 96

XII. AVS/CVV/CID RES ONSE CODES ...................................................................................101

AVS RES ONSE CODES ...............................................................................................................................101

way5000 User Manual V1.00 4/3/2009 5

I. Introduction; This Document

This User Manual explains how to set up and use your way5000 OS terminal to process credit

card, debit card, and cash receipt transactions in both online and offline mode. It also describes

more advanced way5000 administrative and troubleshooting topics.

Depending on the terminal configuration selected by your payment service provider:

• Some transaction types may not be available.

• The system may or may not include a receipt printer

• Some transaction types may require optional data entry for:

• Security code

• Cardholder Zip Code

• Cardholders billing address #

• Invoice/Job #

• Convenience Fee

• Toll Amount

• Tip Amount

II. Introduction; The way5000 OS Terminal

WAY Systems, Inc.’s mobile point-of-service terminal, the way5000, is a new generation of WAY’s

small, portable, wireless transaction processing terminals. The model 5000 integrates

technologies that open an endless number of possibilities. The way5000 lets merchant’s accept

payment anywhere at any time.

The way5000 is programmable, can run multiple applications, and can download new software

applications, settings and updates over-the-air (OTA). In addition to WAY’s standard Way2 ay

credit/debit card application, the way5000 enable 3

party development of a variety of other

payment and non-payment services such as; Check, Loyalty and inventory look up.

way5000 User Manual V1.00 4/3/2009 6

way5000 Basics

way5000 Keypad

USB Data/Charger port and Charge Indicator Location

To power your

way5000 and/or the battery, plug a charger into the USB/Charge ort or connect to a C USB port

(cable not included). A wall charger is provided as a standard accessory with the way5000. A car

charger is also available at www.waysystems.com.

Screen

Addressable

Soft Key [F2]

ower On/Off

Cancel

Clear/

Backspace

Enter

Numeric

Keypad

Future

Use

Screen

Addressable

Soft Key [F1]

Navigation

Button

Mag Stripe

Card

Reader

Charge

ort

Charge

Indicator

Serial

Number

way5000 User Manual V1.00 4/3/2009 7

Turning the way5000 On/Off

To turn way5000 on, press the ower On/Off key until the WAY logo appears, then release.

To turn way5000 off, press the ower On/Off key until “ owering Off lease Wait” appears.

Chec ing for Software Updates (“Chec For Updates”)

Upon power up, the way5000 may display “Check for updates?". ress F2 (No) to proceed

directly to the idle screen. ress F1 (Yes) to check for updates. If there are updates scheduled,

they will be downloaded. After the download, press the F2 key to continue to the way5000 idle

screen. If no updates are scheduled, the way5000 will display “No scheduled download” and

proceed to the idle screen.

Selecting Menu Items and Functions

ress the number corresponding to the function that you want from the menu; or use the

navigation button and then press the F2 key to proceed.

Cancelling and Navigating Through Previous Windows

To exit Way2 ay and return to the idle screen, press the red Cancel key. To return to the previous

screen, select the Back function [F1] or press the yellow Clear/Backspace key.

Entering Alpha and Numeric Values

Some fields allow numeric entry only. In fields that allow alpha entry and numeric entry, press the

number key with the desired letter /number one or more times depending on the letter/number’s

location. To enter a number, press the key a fourth time.

Recharging the way5000 battery

To charge your way5000, plug a charger into the USB/Charge ort or connect to a C's USB port

(cable not included), as shown in the illustration above.

Entering a PIN Number

Debit card transactions require cardholder entry of a personal identification number ( IN). The

front keypad is used for secure IN entry. INs range from 4 to 6 digits.

When the way5000 prompts for IN entry, hand the way5000 to the cardholder. Ask the cardholder

to enter their IN and then press the green F2 or ENT key when finished.

For privacy, IN digits display as dashes.

If the customer needs to retype their IN, they should press the CLR key to backspace and delete

each digit of the IN, re-type the IN from the keypad and press F2 or ENT.

ENT key

CLR key

way5000 User Manual V1.00 4/3/2009 8

III. Using the way5000 Receipt rinter

The M 100 receipt printer is a small portable thermal printer that uses a wireless infrared (ir)

interface to communicate with the way5000 terminal. Receipts are printed without the need of a

cable to connect the terminal and printer. To print, simply point the terminal at the printer and

press the appropriate key on the terminal.

Loading Paper

Note: Be sure to use paper rolls that meet specifications. Do not use paper rolls that have the

paper glued to the core because

the printer cannot detect the paper end correctly. The correct

paper size is 2 ¼” by 50 feet long.

To install a new paper roll

follow these steps:

1. Make sure that the

printer is not receiving data.

2. Open the paper roll cover by gently pulling up on the cover release.

3. Remove the used

paper roll core (if there is one).

4. Insert the paper roll with the paper coming from underneath the roll.

5. ull out a small amount of paper and then close the cover paper roll with the paper coming from

underneath the roll.

6. Tear off the paper. Be sure to pull the paper forwards. If pulled backwards, the paper will not

tear.

Note

Go to www.waysystems.com to order paper and other accessories

ower L

ight

Tear Bar

Cover

Release

Mode Light

Mode Button

ower Button

Line Feed

Button USB ort

Charge ort

way5000 User Manual V1.00 4/3/2009 9

Printing Receipts or Reports

Check periodically to ensure there is sufficient paper in the printer and install a new roll when

needed.

To print receipts or reports:

1. If the printer is not already on, press the ower button. The ower light will turn on.

ower Light: Steady Green – battery fully charged

Blinking Green – printer sleep mode (see below)

Blinking Red – Low battery. lease plug into charger.

Mode Light: Steady Red- Battery charging

Blinking Green – No aper/ aper Cover Open (printer will not print)

---------------------------------------------------------------------------------------------------------------------------

Note: If the printer is already ON but idle for more than a few minutes, the printer enters power

save mode (the ower light slowly blinks green) to reduce battery consumption. When the printer is

in power save mode and you need to print a receipt, simply print from the way5000 as you

normally would. The printer will exit power save mode and start printing.

----------------------------------------------------------------------------------------------------------------------------

2. When the printing prompt or menu displays on the way5000, select OK/Yes and point the

way5000 directly at and no more than 20 inches away from the front of the printer. Do not move

the way5000 until the receipt or report begins to print. You must select either OK/Yes (F2) or

Done/No (F1) to exit the printing prompt; there is no automatic time-out for this function

Feed Button

ress the Feed button once to advance the paper one line above the cutter. ress and hold the

Feed button to advance the paper continuously

Testing the Printer

To perform a quick test of the printer from the way5000:

1. Make sure that there is sufficient paper in the printer.

2. ress the printer's ower button. The green ower light is now lit.

3. From the idle menu, press 1 to select WAY2 ay.

4. From the Transactions menu, press 4 to select Setup.

5. From the Setup menu, select 4 to run the printer test.

6. ress F2 (OK) and point the way5000 directly at the printer. This will print the current mode

and communication settings.

Recharging printer battery

When the ower light begins to alternately blink red and green, this indicates that the battery is

depleted and you must recharge it. You should also recharge the printer battery whenever it is not

in use. To recharge the battery:

1. lug one end of the battery charging cable into the mating power connector on the left side

of the printer and the other end into an AC power receptacle.

2. The indicator on the inline cable box glows red while the battery is charging. When it turns

green, the battery is fully charged and you can disconnect the cable To conserve battery

life, you can use the same power cable to run the printer on AC power.

way5000 User Manual V1.00 4/3/2009 10

IV. rinted Receipts

Receipt Information

The example below describes information that is printed on the merchant copy of the Credit Sale

transaction receipt, including a toll, tip, and convenience fee amount, and an invoice number.

Depending on your configuration, some of these fields may or may not appear. For questions,

please contact your ayment Service rovider.

The various items on the sample receipt above, are explained in the following table.

Sale Receipt

Merchant Inc.

157 Main St.

Suite 222

Anytown, MA 11111

www.website.com

1-222-333-4444

04/02/2008

11:10:27

----------------------------------------------------------------------

Merchant ID

1234567

Terminal ID

2133

Trans. Type Credit - Sale

Batch #

Seq

Card Type

Visa

Cardholder

John H. Smith

Account#

xxxxxxxxxxxx1245

Exp. Date

xx/xx

Ref # Demo

12111

Auth #

2134546

Invoice/Job#

235677

AVS U

CVV2/CID X

Tran ID ASD123

Validation Code 23

Sale

21.45

Convenience Fee:

1.05

Toll

Transaction

time in

HH:MM:SS

Transaction date

MM/DD/YYYY

format

Transaction

type Merchant name and

address lines. Default is

1 line for address. 2

Optional address lines

(shown).

Optional Footer: Up to

4 additional lines below

signature for company

messages or other

data.

Autres manuels pour way5000

Table des matières

Autres manuels WAY Systems Terminal de paiement

WAY Systems

WAY Systems way5000 Manuel utilisateur

Manuels Terminal de paiement populaires d'autres marques

PAX

PAX D180SRF Manuel utilisateur

LinkPoint

LinkPoint AIO Manuel utilisateur

Moneris

Moneris hispeed 6200 Manuel utilisateur

Moneris

Moneris iWL220 Manuel utilisateur

Ingenico

Ingenico iUC280 Manuel utilisateur

Ingenico

Ingenico Tetra Move/5000 Manuel utilisateur

Ingenico

Ingenico iWL250B Manuel utilisateur

Optimum

Optimum M4230 Manuel utilisateur

Triton

Triton RL5000 Manuel utilisateur

Ingenico group

Ingenico group Lane/8000 Manuel utilisateur

Gilbarco

Gilbarco FlexPay IV CRIND Manuel d'installation et d'exploitation

Infinite Peripherals

Infinite Peripherals Infinea Tab Lite Manuel utilisateur

PAX

PAX S920 Manuel utilisateur

Ingenico

Ingenico iCT220, iCT250 Manuel utilisateur

dejavoo

dejavoo Z Series Manuel utilisateur

VeriFone

VeriFone VX 520 Series Manuel utilisateur

Optomany

Optomany axept S900 Manuel utilisateur

Skyzer

Skyzer iWL252 BLUETOOTH Manuel utilisateur