US Robotics USR5633A Manuel utilisateur

56K USB Faxmodem

Windows 98, 2000, Me, and XP

Installation Guide

Guide d'installation

Guía de instalación

Manual de Instalação

R24.0337.00

English ...................................................................................................1

Français ..................................................................................................13

Español ..................................................................................................25

Português...............................................................................................37

U.S. Robotics Corporation

935 National Parkway

Schaumburg, Illinois

60173-5157

USA

No part of this documentation may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written permis-

sion from U.S. Robotics Corporation.

U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in

the products and/or content of this document from time to time without obligation to provide

notification of such revision or change.

U.S. Robotics Corporation provides this documentation without warranty of any kind, either

implied or expressed, including, but not limited to, implied warranties of merchantability and fit-

ness for a particular purpose.

If there is any software on removable media described in this documentation, it is furnished

under a license agreement included with the product as a separate document, in the hard copy

documentation, or on the removable media in a directory file named LICENSE.TXT or

!LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be

provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software

described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at pri-

vate expense. Software is delivered as "Commercial Computer Software" as defined in DFARS

252.227-7014 (June 1995) or as a "commercial item" as defined in FAR 2.101(a) and as such is

provided with only such rights as are provided in U.S. Robotics standard commercial license for

the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-

7015 (Nov 1995) or FAR 52.227-14 (June 1987) whichever is applicable. You agree not to remove or

deface any portion of any legend provided on any licensed program or documentation contained

in, or delivered to you in conjunction with, this User Guide.

U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation.

All other company and product names may be trademarks of the respective companies with

which they are associated.

English

Note: If you are a Windows 98 First Edition user, you will not be able to use this device. If

you are not sure if you are using Windows 98 First Edition, right-click My Computer and

Properties. If your version is Windows 98, version 4.10.1998, you are using Windows 98

First Edition.

Minimum System Requirements:

98SE, and Me: Pentium II, 300 Mhz, 128 MB RAM

2000 and XP: Pentium III, 500 Mhz, 128 MB RAM

Prepare for installation.

Note: Before you begin, we recommend you uninstall any other modems you have in your

system. Refer to your previous modem's documentation for instructions.

Write your new U.S. Robotics modem's serial number in the box below. The serial number is

located on the white bar code sticker on the bottom of the modem and on the modem's box. If

you ever need to call our Technical Support department, you will need this number to receive

assistance.

Step 1: Connect the modem to the computer.

Connect the USB A to B cable to the modem and the computer. When looking for the USB port on

the back of your computer, look for ports labelled USB or with the icon . Plug the rect-

angle connector end of the cable into the computer's USB port; plug the square connector end

into the USB port on the 56K USB Faxmodem.

Note: The power light (PWR LED) does not illuminate until the drivers are installed in

Step 3.

Step 2: Connect the modem to an analog phone line.

Plug one end of the provided phone cord into the jack on the modem labelled TELCO and plug the

other end into an analog phone wall jack. When you are not using the modem, you can use a tele-

phone by plugging the telephone’s cord into the modem’s PHONE jack.

WARNING: The phone socket you use must be for an analog phone line. Most office

phones are wired through DIGITAL lines. Be sure you know what type of line you have.

The modem may be damaged if you use a digital phone line.

Step 3: Install the modem.

The operating system should report Found New Hardware and start the Add New Hardware Wiz-

ard. When the "Add New Hardware Wizard" screen appears, click Next then insert the Installation

CD-ROM in the CD-ROM drive.

Windows 98SE

Select Search for the best driver for your device (Recommended) and click Next. Click Specify a

location and type D:\. Click Next. (If your CD-ROM uses a different letter, type that letter in place

of "D".) When Windows locates the correct drivers for the U.S. Robotics USB Modem Enumerator,

click Next. When Windows is finished installing the software, click Finish. The wizard will then

detect and report a search for drivers for the Modem Device; click Next. Choose Search for the

best driver for your device (Recommended) and click Next. Click Specify a location and type D:\.

Click Next. (If your CD-ROM uses a different letter, type that letter in place of "D".) When Win-

dows locates the correct drivers for the U.S. Robotics 56K USB Faxmodem, click Next. When Win-

dows is finished installing the software, click Finish.

Windows Me

Windows Me will first need to install the Modem Enumerator. Select Specify the location of the

driver (Advanced) and click Next. Click Specify a location and type D:\WinME. Click Next. (If your

CD-ROM uses a different letter, type that letter in place of "D".) When Windows locates the cor-

rect drivers for the Modem Enumerator, click Next. After this is completed, Windows Me will now

prompt you for the drivers for the Modem Device. Select Specify the location of the driver

(Advanced) and click Next. Click Specify a location and type D:\WinME. Click Next. (If your CD-

ROM uses a different letter, type that letter in place of "D".) When Windows locates the correct

drivers for the U.S. Robotics 56K USB Faxmodem, click Next. Click Yes to continue if a "Digital Sig-

nature Not Found" screen appears. When Windows is finished installing the software, click

Finish.

Windows 2000

Select Search for a suitable driver for my device (recommended) and click Next. Click Specify a

location and type D:\2000_xp. Click Next. (If your CD-ROM uses a different letter, type that letter

in place of "D".) When Windows locates the correct drivers for the U.S. Robotics 56K USB Faxmo-

dem, click Next. Click Yes to continue if a "Digital Signature Not Found" screen appears. When

Windows is finished installing the software, click Finish.

Note: The power light (PWR LED) does not illuminate until the first set of drivers is

installed. If PWR does not illuminate after the drivers are installed, then the modem may

not be connected. Make sure the USB cable is connected between the modem and the

computer.

Windows XP

Select Install from a list or specific location (advanced) and click Next. Click Include this loca-

tion in the search and type D:\2000_xp. Click Next. (If your CD-ROM uses a different letter, type

that letter in place of "D".) When Windows locates the correct drivers for the U.S. Robotics 56K

USB Faxmodem, click Next. Click Continue Anyway when the Windows logo testing screen

appears. When Windows is finished installing the software, click Finish.

Install the ControlCenter software.

Select the Software option from the GUI Interface on the Installation CD, select the ControlCenter

option, and click Install. When the "Choose Setup Language" dialog box appears, select from the

drop-down menu the language of your choice and click OK.

The ControlCenter software allows you to configure your V.92 modem settings and automatically

notifies you of any updates to your modem's code. When you run ControlCenter for the first time,

the software will detect your U.S. Robotics modem. Click the icon for your modem. If you need

instructions, click the link for the ControlCenter manual within the ControlCenter interface.

Note: You can reinstall the ControlCenter software from the Installation CD, if necessary.

In order to verify the installation, click Windows Start, Settings, and Control Panel. If this

application was not automatically installed, click Windows Start and then click Run. In the

"Run" Dialog box, type D:\setup.exe and click OK. (If your CD-ROM uses a different letter,

type that letter in place of "D".) Choose the Software option and then follow the instruc-

tions to install the ControlCenter software.

Install the Internet Call Notification software.

Remove and reinsert the Installation CD into the CD-ROM drive. An interface will appear that will

enable you to:

• Install software (such as Internet Call Notification or Phonetools fax software)

• View User Guides for the software and your modem

• Change languages

• Obtain support and troubleshooting information

If the interface does not appear automatically, click Windows Start and then click Run. In the

"Run" dialog box, type D:\setup.exe and click OK. If your CD-ROM drive uses a different letter,

type that letter in place of "D".

Select the Software option, select the Internet Call Notification option, and click Install. When the

"Choose Setup Language" dialog box appears, select from the drop-down menu the language of

your choice and click OK.

Internet Call Notification enables the V.92 feature "Modem On Hold" which allows your Internet

connection to be suspended when there is an inbound telephone call.

• If you are connecting to a service provider that supports V.92, you will receive a message

informing you of an incoming call. In addition, if you subscribe to Caller ID service, the num-

ber of the incoming call will be displayed in the computer's message window. You will then

have the option to accept the call or to ignore it. If you choose to accept the call, another

message will appear notifying you of the length of time that the provider's system will wait

on hold before the data connection is terminated. You can then return to the connection

when the call is completed without losing the connection.

• If you are connecting to a server that does not support V.92, you will receive a message

informing you of an incoming call. You will then have the option to accept the call or to

ignore it. If you choose to accept the call, your data connection will be terminated.

Phonetools software allows you to send and receive faxes and is included as an optional piece of

software for your convenience.

Uninstallation Instructions

Step 1: Uninstall the modem drivers using the Add/Remove Programs.

Windows 98SE

Click Windows Start, Settings, and Control Panel. Double-click Add/Remove Programs. Click the

Install/Uninstall tab. Select U.S. Robotics 56K USB Faxmodem and click Remove.

Windows Me

Click Windows Start, Settings, and Control Panel. Double-click Modems. Select U.S. Robotics

56K USB Faxmodem and click Remove.

Windows 2000

Click Windows Start, Settings, and Control Panel. Double-click Add/Remove Hardware. Click

Next to continue. Select Uninstall/Unplug a device and click Next. Select Uninstall a device and

click Next. Scroll down the list of installed hardware and highlight U.S. Robotics 56K USB Faxmo-

dem and click Next. Select Yes, I want to uninstall this device and click Next. When Windows

reports a successful uninstall, click Finish.

Step 2: Physically disconnect the modem from the computer.

Disconnect the USB A to B cable from the modem and the computer. Your modem will now be

uninstalled.

Note: For troubleshooting help or to find out how to contact technical support, see the

"Troubleshooting" and "Support Resources" sections in the following pages.

Troubleshooting

If you have any difficulty with your modem, first make sure that it was installed correctly.

Windows 98SE/Me: Click Windows Start, Settings, and then Control Panel. Double-click the

Modems icon. In the "Modems Properties" screen, you should see a description for your modem.

Click the Diagnostics tab. Make sure that the correct modem is highlighted. Click the More Info

button. You should see a series of commands and responses from the modem. This means that

the installation was a success. If your modem is not listed and/or you do not see a series of com-

mands and responses, check that all connectors are properly attached to your modem and the

back of your PC. Check that the PWR light is illuminated. Shut down and restart your PC. Check

your modem again using the Control Panel as described above.

Windows 2000: Click Windows Start, Settings, and then Control Panel. Double-click the Phone

and Modem Options icon. Click the Modems tab. Make sure that the correct modem is high-

lighted. Click the Properties button. Click the Diagnostics tab. Click the Query Modem button. You

should see a series of commands and responses from the modem. This means that the installa-

tion was a success. If your modem is not listed and/or you do not see a series of commands and

responses, check that all connectors are properly attached to your modem and the back of your

PC. Check that the PWR light is illuminated. Shut down and restart your PC. Check your modem

again using the Control Panel as described above.

PROBLEM: My PWR LED does not illuminate.

Possible solution:

Make sure the drivers for the modem are installed. The PWR light will not illuminate until the driv-

ers are installed. If the drivers are installed, then check the following possible solutions.

Possible solution:

Make sure the USB cable is connected and secure at both ends.

Possible solution:

Try a different USB port on the computer. If a USB hub is being used, try plugging into the USB

port on the computer.

Possible solution:

If the modem has worked previously and you removed the USB cable from the computer and then

reattached it, try another USB port. It may have been set up originally on the other USB port. You

should notice some minimal activity from your computer such as hard disk activity or an hour-

glass icon for a few seconds when you insert or remove a USB cable from the computer or the

USB device. If you do not see anything, your system may not be properly communicating with the

USB ports.

Possible solution:

Your USB port may not be enabled. To ensure USB is enabled on your system in Windows 98 or

Me, click Windows Start, Settings, and then Control Panel. Double-click the Systems icon and

then click the Device Manager tab. To ensure USB is enabled on your system in Windows 2000,

click Windows Start, Settings, and then Control Panel. Double-click the Systems icon, click the

Hardware tab, and then click the Device Manager button. All Windows users, if USB is enabled,

there will be a USB icon and the words "Universal serial bus controller" under the Computer icon.

If USB is not enabled, you will need to enable USB in the system's BIOS. Check with your com-

puter manufacturer's documentation for instructions. Once your USB port has been enabled in

your system's BIOS, Windows will automatically detect and install USB support when it restarts.

Problem: My 56K USB Faxmodem or my computer is performing erratically

after the modem is connected.

Possible solution:

Try using a powered USB hub or check with the manufacturer of your USB host controller for a

possible driver update.

Note: We have found that some USB host controllers have power output issues which may

cause erratic performance for any USB device or the computer itself when any USB device

is in use.

PROBLEM: My software isn't recognizing my modem.

Possible solution:

Your communications software may not function properly if you have more than one version of

the software installed, you are using an older version, or you have more than one communica-

tions software package installed on your system. We highly recommend using the communica-

tions software provided with your modem on the Installation CD-ROM.

Possible solution:

You may not have the correct modem type selected in your software or in Windows. Windows 98

and Me users, click Windows Start, Settings, and then Control Panel. When Control Panel opens,

click Modems. Windows 2000 users, click Windows Start, Settings, and then Control Panel.

When Control Panel opens, click Phone and Modems and then click the Modem tab. You will see a

list of installed modems. You can also add, remove, or view the properties of modems from this

window. The U.S. Robotics modem you have installed should be present in the list of installed

modems. If none of the modem descriptions in the list matches your U.S. Robotics modem or no

modems are listed, your modem is not installed properly. Try reinstalling your modem.

Possible solution:

If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration

and make sure you have the correct modem selected. Double-click My Computer, double-click

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