US Robotics SureConnect 9000 Manuel utilisateur

U.S. Robotics Corporation

935 National Parkway

Schaumburg, Illinois

0173-5157

USA

No part of this documentation may be reproduced in any form or by

any means or used to make any derivative work (such as translation,

transformation, or adaptation) without written permission from

U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to

revise this documentation and to make changes in the products and/or

content of this document from time to time without obligation to provide

notification of such revision or change. U.S. Robotics Corporation provides

this documentation without warranty of any kind, either implied or

expressed, including, but not limited to, implied warranties of merchantability

and fitness for a particular purpose. If there is any software on removable

media described in this documentation, it is furnished under a license

agreement included with the product as a separate document, in the hard

copy documentation, or on the removable media in a directory file named

LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please

contact U.S. Robotics and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND If you are a United States

government agency, then this documentation and the software described

herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and

developed solely at private expense. Software is delivered as “Commercial

Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as

a “commercial item” as defined in FAR 2.101(a) and as such is provided

with only such rights as are provided in U.S. Robotics standard

commercial license for the Software. Technical data is provided with

limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR

52.227-14 (June 1987) whichever is applicable. You agree not to remove

or deface any portion of any legend provided on any licensed program or

documentation contained in, or delivered to you in conjunction with, this

Quick Installation Guide.

logo are registered trademarks of U.S. Robotics Corporation. All other company and product names

may be trademarks of the respective companies with which they are associated.

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Table of Contents

Installation Overview & System Requirements . . . . . . . . . . . . .2

What You Need to Know Before You Begin . . . . . . . . . . . . . . .2

Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

ADSL Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .2

Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Step 1. Connect Microfilters (If ecessary) . . . . . . . . . . . . . . .4

Connect Microfilters to Telephone Devices . . . . . . . . . . . . . . .4

Step 2. Insert the Installation CD-ROM . . . . . . . . . . . . . . . . . . .5

Step 3. Connect the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Connect the Telephone Cable . . . . . . . . . . . . . . . . . . . . . . . . .8

Connect the USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Step 4. Install the Modem and Software . . . . . . . . . . . . . . . .10

Step 5. Restart Your Computer . . . . . . . . . . . . . . . . . . . . . . . . .11

Step 6. Install Software from ISP . . . . . . . . . . . . . . . . . . . . . .11

Step 7. Establish a Dial-up Connection . . . . . . . . . . . . . . . . . .12

U.S. Robotics SureConnect ADSL Utility . . . . . . . . . . . . . . . . . .13

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Manual Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

U.S. Robotics Corporation Limited Warranty . . . . . . . . . . . . . .26

Thank you for purchasing the U.S. Robotics SureConnect™ ADSL

USB Modem, Model 9000. The following instructions will walk you

through the installation of the modem and the U.S. Robotics

SureConnect ADSL utility. After the installation is complete, you

will have installed the following items:

• U.S. Robotics SureConnect ADSL USB Modem and drivers

• U.S. Robotics SureConnect ADSL Utility

It is very important that you have your serial

number written down for future reference.

If you ever need to call our Technical Support

department, you will need this number to

receive assistance. You can find your 12-

character serial number on a bar code sticker

located on the bottom of the modem and also

on the box.

Write your serial number in the space provided below.

Serial Number

You can also locate your serial number within the U.S. Robotics

SureConnect™ ADSL utility once the modem is installed. Our

Technical Support department will also need your model number,

which is Model 9000, in order to provide you with the best

service possible.

Before you plug the modem into the computer,

you must first install the software contained on

the enclosed CD-ROM.

Helpful

Hint

Helpful

Hint

STOP

All manuals and user guides at all-guides.com

Installation Overview & System Requirements

What You Need to Know Before You Begin

•Who your Internet Service Provider (ISP) is

•Your User name and Password assigned by your ISP

Your ISP may provide the following values if manual

configuration is required:

•VPI/VCI Values

• Encapsulation mode

– RFC 1483 IP over ATM Bridged LLC/SNAP

– RFC 1483 IP over ATM Bridged VCMux

– RFC 1483 IP over ATM Routed LLC/SNAP

– RFC 1483 IP over ATM Routed VC/Mux

– RFC 23 4 WAN-PPP over ATM LLC/SNAP

– RFC 23 4 WAN-PPP over ATM VCMux

– RFC 251 PPP over Ethernet LLC/SNAP

– RFC 251 PPP over Ethernet VCMux

– RFC 23 4 PPP over ATM LLC/SNAP

– RFC 23 4 PPP over ATM VCMux

•Modulation

– G.dmt

– G.lite

– T1.413

– Auto-Sensing

Computer equirements

•A computer running Windows 98, 2000, Me, or XP equipped

with a USB port

•32 MB of RAM ( 4 MB of RAM recommended) and 10 MB of

hard disk space (memory intensive applications may require

more RAM)

•Pentium 200 MHz (minimum)

•A host computer that has an open Universal Serial Bus

(USB) port

ADSL Network equirements

ADSL service from your local telephone company, local ISP or access

to an ADSL DSLAM (Digital Subscriber Line Access Multiplexer)

Power equirements

The U.S. Robotics SureConnect ADSL USB Modem is a bus-

powered device, which means a power adapter is not needed

as it derives its operating power from the USB connection on

your computer.

This U.S. Robotics SureConnect ADSL USB package includes the

following items:

ADSL USB Modem

Quick Installation Guide

U.S. Robotics SureConnect™ ADSL

USB Modem, Model 9000

3 ft USB cable, modem-to-computer

(Type B to Type A)

Standard 7 ft. RJ-11 telephone cable

( ft. RJ-45 cable for Germany)

Quick Installation Guide

Installation CD-ROM with User Guide

and drivers

Registration Card

(U.S. Resedents only)

Registration Card

In some models there may be a microfilter(s)

included in the box, or this may be

supplied by your ISP. Check with your ISP

to see if a microfilter is needed. If you are

required to install a microfilter, the next

section discusses the installation.

Optional Componets

All manuals and user guides at all-guides.com

4 5

Step 1. Connect Microfilters (If ecessary)

If there were no microfilters included in your package and your ISP

did not provide any, skip to Step 2 of these installation instructions.

If microfilters are required, install one on each telephone device

(telephones, answering machines, and fax machines) that shares

the same phone line (phone number) as the ADSL signal.

A microfilter is a small device used to lessen the amount of

interference between ADSL signals and telephone signals.

Microfilters only need to be used if the ADSL modem and a

telephone device are sharing the same phone line (phone number).

If microfilters are not used, background noise may be experienced

on your telephone while data is being transmitted. Data

transmissions may experience interruption by telephone calls if

a microfilter is not used.

Connect Microfilters to Telephone Devices

To install the microfilter, plug the telephone into the microfilter,

and then plug the microfilter into the telephone wall jack. Do

not install a microfilter on the cable that connects your modem

to the telephone wall jack.

Step 2. Insert the Installation CD-ROM

To install your new modem’s software, insert the Installation CD-ROM

into the CD-ROM drive of your computer. If the installation does

not start automatically, go to your desktop and double-click My

Computer, double-click the drive letter associated with your

CD-ROM drive, and double-click Setup.

The U.S. Robotics SureConnect ADSL Modem Installer window will

display; click ext to continue installing your ADSL USB Modem.

Read the License Agreement and click Yes to accept the terms.

If you do not accept the terms of the agreement, click o and

the installation will be terminated.

Microfilter

Telephone

wall jack

Before you plug in the modem, you must first

install the software. Make sure that your

computer in on. You should have your

operating system CD-ROM readily available.

STOP

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You will then be prompted to select a location to install the files.

The default location is C:\Program Files\U.S. Robotics\SureConnect

ADSL Modem. If you would like to change the default location,

click the Browse button to select a new directory. If you accept

the default location, click ext.

A qualification test will run to verify that your system meets the

minimum requirements for installation. The Results screen will

display those items in your configuration that passed with a green

flag and the ones that failed with a red flag. If your system passed

the qualification, click ext.

If you are notified that your system has failed the qualification

test, click the View Report button to identify which component(s)

failed. Once you have identified which component(s) failed, refer

to the Troubleshooting section of this Quick Installation Guide for

further instructions.

The necessary files will be copied to your system. Select your

Internet Service Provider (ISP) from the list and click ext.

If your ISP is not listed, select the ot Listed option and click

ext. You will then have to manually configure the settings to

match your ISP. Refer to the Troubleshooting section of this Quick

Installation Guide to assist you with the manual configuration.

U.S. Robotics has thoroughly tested this driver in conjunction

with the supported hardware and has verified compatibility with

Windows 2000, XP, and Me.

Windows 2000, Me, & XP Users

Windows 2000 and Me

A Digital Signature Not Found screen may appear.

Click Yes to continue with the rest of the installation.

Windows XP

A software installation warning will display stating

that the software you are installing has not

passed Windows logo testing. Click the Continue

Anyway button.

All manuals and user guides at all-guides.com

Step 3. Connect the Cables

Once the files have been installed on your system, you will be

prompted to plug in the telephone and USB cables.

Connect the Telephone Cable

Connect one end of the included telephone cable to the telephone

port on the back of your modem labeled “ADSL” and connect the

other end into the telephone jack on the wall. Click ext.

Connect the USB Cable

Insert the rectangular end of the included USB cable into the USB

port of your computer, and the square end of the cable into the

USB port of the U.S. Robotics SureConnect ADSL USB Modem.

The port on the modem is labeled “USB.”

USB

RJ-11 Cable

USB Cable

All manuals and user guides at all-guides.com

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Step 4. Install the Modem and Software

Once the cables have been secured, Windows will begin installing

the new hardware using the New Hardware Wizard. If the New

Hardware Wizard does not display, refer to the Troubleshooting

section of this Quick Installation Guide.

Windows XP Users

A Found New Hardware Wizard screen for both the Loader and the

Adapter will display. Select the Install Software Automatically

option and click ext.

U.S. Robotics has thoroughly tested this driver in conjunction

with the supported hardware and has verified compatibility with

Windows 2000, XP, and Me.

Windows 2000 and XP Users

A screen will confirm when each device has been installed.

Click Finish to continue to install the software required to

operate the modem.

1110

Windows 2000, Me, & XP Users

Windows 2000 and Me

A Digital Signature Not Found screen may appear.

Click Yes to continue with the rest of the installation.

Windows XP

A software installation warning will display stating

that the software you are installing has not

passed Windows logo testing. Click the Continue

Anyway button.

Step 5. Restart Your Computer

You will then be prompted to restart your computer. Select Yes,

I want to restart my computer now, and click Finish.

After your computer restarts, you

will be notified that the

U.S. Robotics SureConnect ADSL

USB Modem has been installed.

Click ext to begin installing the

U.S. Robotics SureConnect

ADSL utility.

Setup will begin to install the

U.S. Robotics SureConnect ADSL

utility. This utility will help monitor

the status of your modem as well

as the connection.

Step 6. Install Software from ISP

If your ISP gave you software to install, do so at this time.

Be sure to read and follow all of the installation instructions

provided. Once the software is installed, you must establish

a dial-up connection in order to access the Internet.

All manuals and user guides at all-guides.com

1. Look for your ISP’s dial-up connection icon and double-click it.

2. In the Dial-up Connection screen, enter your User name and

Password. Your ISP should have supplied your User name and

Password to you. The Save Password option remembers your

Password so you won’t have to enter it every time you initiate

your dial-up connection.

The characters in the Dial text field are the

VPI/VCI values. The VPI/VCI values will

automatically display and you should not

need to change them unless instructed to

do so by your ISP.

3.Click the Dial button to initiate your connection.

Congratulations! The installation of the

U.S. Robotics SureConnect ADSL USB Modem

is complete. Remove the CD-ROM from the

CD-ROM drive of your computer and test your

connection. You can test your connection by

registering your modem. Click Yes to register

your modem, and you will be brought to the

U.S. Robotics Web site.

If the Registration screen does not display, go to the

Troubleshooting section of this Quick Installation Guide

and review the Troubleshooting Checklist.

1312

Step 7. Establish a Dial-up Connection

Double-click the dial-up networking icon that has just been

created. It will be located on your desktop. If the networking

icon is not available on your desktop follow the instructions

below for your operating system.

U.S. Robotics SureConnect ADSL Utility

The U.S. Robotics SureConnect ADSL utility displays

information regarding the ADSL connection and will

assist in troubleshooting if there is a problem with the

modem or the connection.

To display the U.S. Robotics SureConnect ADSL utility, click the

U.S. Robotics SureConnect ADSL utility icon located on the Task

Bar in the lower, right-hand corner of your screen.

un A Test

To run a test on the modem, open the U.S. Robotics SureConnect

ADSL utility and go to the Test tab. Click the Test button and the

utility will verify the status of the modem. It will also verify the

connection to the telephone company and to the Internet. If one

of these tests fails, follow the on-screen instructions to help

identify and solve the problem.

More information about the U.S. Robotics SureConnect ADSL utility

is available by clicking the Help button located within the utility

as well as in the User Guide located on the included CD-ROM.

Windows 2000 Click Start, select Settings, and then double-click

etwork and Dial-up Connections.

Windows 98 and Double-click My Computer and then double-click

Windows Me Dial Up etworking.

Windows XP Click Start, click Control Panel, and then double-click

etwork Connections.

All manuals and user guides at all-guides.com

Status LEDs

The U.S. Robotics SureConnect ADSL USB Modem contains three

LEDs on the front of the modem. The first from the left is the

“PWR” LED, the second is the data transfer “USB” LED, and the

third is the “ADSL” LED. The operational status of the modem is

indicated by the LED conditions listed below.

Manual Configuration

In order to manually configure your U.S. Robotics SureConnect

ADSL USB Modem either during installation or after installation

you need to contact your ISP to obtain the following information:

• VPI/VCI Values

• Encapsulation mode

– RFC 1483 IP over ATM Bridged LLC/SNAP

– RFC 1483 IP over ATM Bridged VCMux

– RFC 1483 IP over ATM Routed LLC/SNAP

– RFC 1483 IP over ATM Routed VC/Mux

– RFC 23 4 WAN-PPP over ATM LLC/SNAP

– RFC 23 4 WAN-PPP over ATM VCMux

– RFC 251 PPP over Ethernet LLC/SNAP

– RFC 251 PPP over Ethernet VCMux

– RFC 23 4 PPP over ATM LLC/SNAP

– RFC 23 4 PPP over ATM VCMux

• Modulation

– G.dmt

– G.lite

– T1.413

– Auto-Sensing

You can confirm your VPI/VCI settings with your ISP by going to the

Configuration tab of the U.S. Robotics SureConnect ADSL utility.

1514

Troubleshooting

Troubleshooting Checklist

To help diagnose the problem, use the checklist below to

help troubleshoot.

❏Confirm that you have secured the telephone cable to the

telephone wall jack and to the modem.

❏Confirm that you have secured the USB cable to the USB port

on the computer and to the modem.

❏Have you contacted your Internet Service Provider to order

ADSL service to your home? If you have yet to contact your

ISP, you must do so as the modem will be inoperable without

acquiring proper service from an ISP.

❏Verify that you are installing your ADSL equipment AFTER the

“Service Completion Date” given to you when you ordered

your ADSL Internet Service. If you have yet to contact your

ISP, you must do so as the modem will be inoperable without

acquiring proper service from an ISP.

❏Confirm you do not have a microfilter connected to the same

telephone cable that your ADSL modem is connected to. If

you do, remove it.

❏Are your VPI/VCI, Encapsulation Mode, and Modulation

correct for your ISP? If your ISP was not listed in the choices

during the installation or if you selected the wrong ISP, you

may need to manually configure your modem. Go to the

instructions located in the Manual Configuration section

of this Quick Installation Guide.

❏If you were given software by your ISP to install, you need

to install it.

❏If your ISP did not give you any software, you will need to

connect using the dial-up connection on the desktop.

❏Run a test using the U.S. Robotics SureConnect ADSL utility

to identify any possible problems. For more information

about how to run a test refer to the U.S. Robotics

SureConnect section of this Quick Installation Guide.

LED Status Description

PW On Green Indicates that power is detected from the host

computer (USB bus).

Off Green No power is detected or the modem is not installed.

USB Flashing Green Data traffic is flowing.

Off Green No data traffic is flowing through the USB link.

ADSL On Green Indicates that a DSL link has been established.

Flashing Green Indicates that a DSL link is being negotiated.

Off Green The DSL link has failed.

All manuals and user guides at all-guides.com

1716

During the Installation

If your ISP is not listed, select the ot Listed option and

click ext.

• The Manual Configuration screen displays, which will allow

you to set the ISP’s VPI/VCI settings, Encapsulation Mode,

and Modulation.

• Once you have entered the correct settings, click ext.

A screen will display the settings you entered. If the settings are

correct click ext. If they are still incorrect, click the Modify

Settings button to return to the Manual Configuration screen.

After the Installation

If you have already installed your modem and find that you need

to alter the Internet Service Provider settings, you will need to

modify your installation.

Windows 98, 2000, and Me

1. Click the Start button, select Settings, and then click

Control Panel.

2. From the Control Panel, double-click Add/Remove Programs.

3. The Add/Remove Programs screen will display all the

programs you currently have installed. Locate and select

the U.S. Robotics SureConnect ADSL Modem.

4. Click the Add/Remove button. In Windows 2000 click the

Change/Remove button.

5. The Modify, Reinstall or Uninstall screen will display.

Click the Modify option and then click ext.

. You will return to the Internet Service Provider Selection

screen. Select one of the listed ISPs or choose the ot

Listed option to manually configure your ISP’s settings.

Follow the on-screen instructions to complete the

modification of the ISP settings.

All manuals and user guides at all-guides.com

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