Transax VeriFone Vx510 Manuel utilisateur

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v10 1

Please store this document safely. You may need to refer to it again in the future. For more information

on how to use your card machine, please also refer to your main Vx510 User Guide

READ ME FIRST!

Card Machine (Terminal)

Installation Instructions

(Vx510 PSTN)

1. List of Parts and Contents

2. Next Steps

3. Installation (essential)

4. How to add a dialing preﬁx

e.g. 9 (optional)

5. Card Sales and Refunds

6. End of Day procedure (essential)

7. Troubleshooting

8. Manual Sales procedure

9. Paper Roll ordering

10.Useful Contacts

TRANSAX is a registered trademark of Certegy Ltd.

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v102

1. List of Parts and Contents

Please find enclosed your VeriFone Vx510 Terminal with:

• PIN Privacy Shield

• Grey Telephone Lead

• Paper Rolls x2

• Power Lead

• Power Pack

• Terminal Installation Instructions (this booklet)

• Vx510 User Guide

• Paper Roll Order Form

• Manual Sales Vouchers

Parts and Contents Section

Grey Telephone Lead Power Lead

Paper Rolls

Terminal User Guide Paper Roll Order Form Manual Sales Vouchers

Power Pack

Vx510 Terminal &

PIN Privacy Shield

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v10 3

2. Next Steps

You should have already received your TRANSAX Merchant Services Welcome Pack.

If not, or if you require any assistance at any stage of the set-up process, please call

our Technical Helpdesk / Client Services team on:

0845 600 8055 (UK) or 01 667 5152 (ROI).

In part 3 of this guide, you will be guided through the Installation of your Terminal.

Please read all parts of this document, you will then be ready to start processing

transactions. Please retain all contents (including the original packaging).

IMPORTANT:

To be paid for your card transactions you must submit them at the end of every working

day with the ‘End of day procedure’.

See part 6 of this guide, or Section 1.13 (page 36) of your main Vx510 User Guide.

Next Steps Section

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v104

3. Installation (essential)

Telephone Lead Connection

Connect the TELEPHONE LEAD (using the clear plastic end) into the communication port

marked half way down the underside of the terminal. The white plastic end of your

telephone lead connects into your analogue telephone socket.

Paper Roll Loading

The paper roll is stored in a ‘well’ at the top of the machine,

above the screen. To load paper, press the cover release

button down (right hand side) and the lid will open. Drop a

new PAPER ROLL into the ‘well’ ensuring that the end

of the roll is towards the front. Pull the end of the roll up,

so that the smooth, shiny side of the paper is facing the

serrated edge - with some protruding out of the top of the

machine. Carefully close the lid, it will lock into place.

Connecting Power Leads

Connect the POWER LEAD to the POWER PACK.

Plug the power lead into the terminal (using the

port marked on the underside of the Terminal).

Insert the plug into a power socket.

PIN Privacy Shield

Afﬁx the PIN Privacy Shield by connecting it to the front of the terminal and clipping it

securely over the number key pad.

Installation Section

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v10 5

4. How to add a dialing preﬁx e.g. 9 (optional)

Your Vx510 Terminal uses a telephone line when a transaction is processed. If you

need to dial a prefix such as ‘9’ or ‘0’ when making a telephone call your Terminal will

need to be programmed with this prefix. If you do not need to dial a prefix then the

Terminal must not have a prefix set (and you can continue to part 5 of this guide).

Please follow the steps below if you need to add or delete a prefix:

Press the second from left, purple function key twice

(below the down arrow on the screen).

Press F2 to select TERMINAL.

Press the second from left, purple function key once.

Now press F4 to select PABX.

The Terminal will now display ‘PABX is: none. Do you

want to change it?’. Press F2 to select YES if you need

to add a prefix such as ‘9’. Now continue to Step 6. Press

F4 to select NO if you do not need to add a prefix. The

Terminal will now return to the Sale, Refund, Batch screen

(Main Menu).

Key in the prefix number (e.g. 9 for an outside line) and

press the green ENTER Key

The Terminal will return to the Sale, Refund, Batch screen

(Main Menu).

MAIN MENU

TERMINAL

SUPERVISOR

SETTINGS

TERMINAL

DOWNLOAD

SHIFT

VIEW

PABX

YES F2

NO F4

PABX PREFIX IS:

NONE.

DO YOU WANT TO

CHANGE IT?

TERMINAL

TRAINMODE

RESET

PABX

ENTER NEW PABX PREFIX

Checking the Prefix Section

MAIN MENU

SALE

REFUND

BATCH

Step

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v106

Card Sales & Refund Section

5. Card Sales and Refunds

When your Terminal has been installed you can start to accept and process card payment

transactions.

Most Credit and Debit Cards issued in the UK and Ireland will be Chip and PIN (Personal

Identiﬁcation Number) type Cards. For security reasons, the Cardholder will need to

conﬁrm the transaction by typing their PIN into the Terminal.

For further information on how to process a Chip and PIN Card transaction please

refer to Section 1.3 (page 10) of your main Vx510 User Guide.

This also provides information on how to process other types of card transactions

such as refunds (see Section 1.8, page 24).

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v10 7

End of Day Procedure Section

6. End of Day procedure (essential)

The end of day process should be done at the end of every working day to ensure that your

Card transaction data is captured and that you will be paid (’settlement’) for the transactions.

When the process is complete the Terminal will print a summary report. You will see a

message on every report beginning ‘GBOK’ (followed by numbers).

However, if the message begins with ‘RB’ (followed by numbers) this indicates the

procedure has been unsuccessful. Call the Technical Helpdesk / Client Services on:

0845 600 8055 (UK) or 01 667 5152 (ROI).

For further information refer to your main Vx510 User Guide, Section 1.13 (page 36).

Select the ‘Batch’ option. Depending on the configuration

of your terminal this may be on the front screen or you

may need to scroll down through the menu by pressing

the second from left purple function key.

Press F2 to select End of Day.

Enter the user password 6666 and press the green

ENTER Key

TOTALS CORRECT? A summary of the sales and

refunds that have been processed will display on screen.

To confirm the totals are correct press F2 to select YES

The Terminal will contact the system and upload all the

transactions stored in its memory.

Once the End of Day procedure is complete a summary

receipt will print and the Sale, Refund, Batch screen

(Main Menu) will appear.

You will be paid the full amount typically 3 working days

after the process is complete.

BATCH

END OF DAY

TOTALS

REVIEW

YES

Txns count: 10

Sales Total: 100.00

Refund Total: 10.00

CONNECTING

END OF DAY

Enter User Password

6666

MAIN MENU

SALE

REFUND

BATCH

MAIN MENU

SALE

REFUND

BATCH

Step

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v108

Troubleshooting Section

7. Troubleshooting

Communication Errors

The most common errors are due to loss or prevention of communications; you will be

alerted to such issues when the Terminal displays ‘No Line’, ‘Line Busy’ or a ‘Download

failed error code XX’.

This occurs when the telephone line is unavailable. The cause can be one of many

reasons, consider the following:

1. Ensure the telephone lead is securely attached in the underside of the Terminal and

into an analogue telephone wall socket. Also check that the cable is not damaged

2. Ensure your telephone line is working correctly. Plug an analogue telephone

handset into the socket and listen for a dial tone. No dial tone or background noise

on the line may prevent the Terminal from working, contact your telecoms provider

3. If you are using a double adaptor (or ‘splitter’) unplug it from the telephone wall

socket and put the Terminal’s telephone lead directly into the analogue wall socket

4. Any other devices using the telephone line such as a telephone or fax machine

may also prevent the Terminal from dialling out if used at the same time

5. When making an external telephone call, do you need to dial a preﬁx (e.g. ‘9’) for

an outside line? If so refer to section 4 of this guide

6. Have any changes recently been made to the telephone system?

E.g. The addition of broadband. If yes contact your telecoms / broadband provider

Should you require any further assistance please contact the Technical Helpdesk /

Client Services on 0845 600 8055 (UK) or 01 667 5152 (ROI).

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v10 9

Manual Sales Procedure Section

8. Manual Sales procedure

If the service is temporarily unavailable, please follow the procedures in this

Quick Guide to process a manual Card sale transaction.

1. Obtain possession of the Cardholders’ Card.

2. Contact the ElavonAuthorisation Centre for authorisation of the transaction by

calling: 0845 850 0197 (UK) or 1850 303 130 (ROI).

3. Place the manual sales voucher on top of the Card with the Card face up, on a

ﬂat hard surface.

4. Create an impression of the card, by rubbing a coin, or preferably the side of a

pen, over the manual sales voucher.

5. Remove the manual sales voucher and

check that all copies have been imprinted

clearly with the full Card details.

6. Complete the manual sales voucher using

a ball point pen. Please write the Card

number along the top of the manual sales

voucher as you may need to refer to this

later. Ensure you enter in the Authorisation

Code obtained from the Authorisation

Centre.

7. Retain the Card and watch the Cardholder

sign the manual sales voucher. Check

that the signature agrees with that on the

reverse of the Card.

8. Check again that the details are correctly

entered and appear on all copies of the

manual sales voucher (- if they do not,

securely destroy the voucher and start again).

9. Hand the Cardholder the top copy of the manual sales voucher and the Card when

you are satisﬁed that everything is in order.

10. Retain Bank and Merchant copies in a secure place until you can process it

electronically through your Terminal.

11. Once the Terminal is available, please re-enter the transaction using the ‘Force’

or ‘Ofﬂine’ procedure. Please see section 1.10 (page 27) of the Vx510 User

Guide.

TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v1010

9. Paper Roll Ordering

Your Vx510 Terminal is supplied with 2 paper rolls. The Terminal does not require a

cartridge or ink. We strongly advise that you place your order for additional paper rolls

well in advance.

For your convenience we have enclosed spare copies of the paper roll order form.

Please complete in block capitals and fax back to the number provided at the foot of the

form.

Alternatively, you can email your request to: merchant.requests@ﬁsglobal.com

Please include your merchant number and the quantity of paper rolls you would like

to order.

Each box contains 20 high quality paper rolls and the price quoted includes delivery

(dispatched to you within 5 working days).

10. Useful Contacts

TRANSAX Merchant Services

Technical Helpdesk (for terminal queries) 0845 600 8055 (UK)

Client Services (for general enquiries) 0845 602 2444 (UK)

Irish customers: Client Services (all enquiries) 01 667 5152 (ROI)

Email: merchant.requests@ﬁsglobal.com

TRANSAX Cheque Warranty

Cheque Operator Service 0800 110 999 (UK)

Irish customers: Cheque Operator Service 1 800 409 409 (ROI)

Elavon

Manual Authorisations: 0845 850 0197 (UK) or 1 850 30 31 30 (ROI)

Merchant Services (transaction queries) 0845 850 0195 (UK) or 1 850 20 21 20 (ROI)

Paper Roll Ordering Section

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