1. Chip & PIN Sales Process (Customer Present)
When accepting payment by credit or debit card when the customer is present
at the time of the transaction. For additional information also see the iWL200
Series Terminal User Guide (starting from Section 14, page 13) this can be
found in the Merchant Zone at www.transaxmerchantservices.co.uk
Ensure that you have a Bluetooth signal by checking for the signal ‘prompt’
( ) on the READY screen.
You can enter the value of the transaction with
the keypad from the READY screen to initiate
a sale or press the MENU key on the terminal,
select ‘Sale’ and then the green ENTER key.
Note: You may need to scroll to select
‘Sale’ depending on how your terminal is
configured, by using the f2 and f3 keys.
Insert the card, chip first, facing up.
Enter the sale value (e.g. for 10.76 key 1076) and
press the green ENTER key.
The terminal will now check the card that has
been inserted.
If cashback has been enabled on your terminal
you will be prompted to key the value.
The terminal will briey display a processing message.
The customer must enter their 4 digit PIN
(Personal Identification Number) - ask them to do
this discreetly.
To correct any keying errors, press the yellow
CLEAR key.
Ensure the green ENTER key is pressed after the
PIN has been entered.
The terminal will connect to Elavon and authorise
the transaction, during this time a number of
messages will appear on the screen.
Step
1
SALE
Key in Amount:
10.76
and then press ENTER
Step
2
SALE
Checking card
Please wait...
Amount 10.76
PIN: ****
Cardholder to key PIN
Enter=OK Clear=REKEY
Step
3
B
Continued Overleaf
