Tork Matic H1 Instructions de construction

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

Tork Elevation H1 Matic Towel Dispenser:

H1 Matic System

5510202 White; 5510282 Black

Dispenser Dimensions HxWxD Inches (cm):

14.65 x 13.26 x 7.99 (37.2 x 33.7 x 20.3)

H1 Roll Towel Product Options:

Roll Towel Product Options:

290094 - Tork Premium Extra Soft, White

290096 –Tork Premium Soft, White

290095 - Tork Advanced Soft, White

290092A - Tork Advanced, White

290089 - Tork Advanced, White

290088 - Tork Universal, Natural

290087 - Tork Advanced, White

Dispenser Parts Part Description Replacement SKU

Hub Holder/Left Arm

225531P

Pin Holder/Right Arm

225530P

Brake Arm

H1 Elevation Matic Cassette

(White)

2255111

H1 Elevation Matic Cassette

(Black)

2255121

Cassette Cover (opens to clear

paper jam)

Metal Key for Tork Dispensers

200260 KEY

H1 Elevation Cover (White)

225518A

H1 Elevation Cover (Black)

225519A

Elevation Lock (White)

205502

Elevation Lock (Black)

205503

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

Cassette Parts Parts Description Replacement SKU

Large Elastic Ring 116mm

225515

Small Spring for Paper Brake

Arm

203025

Large Spring (RED) for Cutting

Cylinder

203024E

Tork Elevation H1 Matic Metal

Pinion Gear with bearing

225513

Small Elastic Ring 85mm

203043

Protection Roll (White 205513

Protection Roll (Black) 205514

Push Bar (for loading and

emergency feed)

Part Description with Replacement Instructions

Parts with replacement SKU numbers listed are available for order as of the revision date on the

manual. Contact an Essity Sales Rep or the Essity Quality Coordinator to order these parts.

Replacing the Elevation Lock: 205502 (White); 205503 (Black)

1 2 3 4

1. Use a small slot-head screwdriver to press the snap fit towards the lock housing. Push the lock

downwards at the same time.

2. Repeat the procedure on the other side of the lock.

3. Remove the old lock by pulling it through the hole in the cover.

4. Insert the new lock. Push until a click sound is heard.

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

Replacing Spring for Paper Brake Arm: 203025

Replacing the H1 Matic Cassette: 2255111 (White); 2255121 (Black)

Replacement

cassette goes over

and slides into two

console hooks

1 2 3

1. Remove two Phillips head screws holding the cassette to the console.

2. Use a slot head screwdriver to release the cassette snap fit from the dispenser console. Push

the cassette upwards and take it out from the dispenser.

3. Place the new cassette in the dispenser. Make sure that the cassette goes from top and is

placed over hooks in back of console.

4. Re-attach cassette to back of console using two Phillips head screws.

Opening H1 Matic Cassette Cover

1 2 3

1. Locate indents on either side of cassette and pull cover open.

2. Using Phillips head screwdriver, remove 4 screws holding cassette cover (2 on each side).

3. Cassette is now open to allow replacement of protection roll, small brake arm spring and large

cylinder spring.

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

1 2, 3

1. Use needle-nose pliers to remove the front part of the spring from the fitting hole.

2. Remove the rear part of the spring from the plastic pin.

3. To attach the new spring, first insert the rear part on the plastic pin, then insert the front part

of the spring into the fitting hole.

Replacing Spring for Cylinder: 203024E

Note: Be sure to order correct part. Spring is color-coded. Red spring is for Tork Elevation. Blue Spring

is for Box 2000.

203024 Blue (Box 2000) 203024E Red (Elevation)

1 2, 3

1. Use needle-nose pliers to remove the front hook of the spring from the crank arm.

2. Unhook the spring from the cassette.

3. To mount the new spring, first insert the rear part and then place the front hook on the crank

arm.

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

Replacing the plastic pinion gear & bearing

(P/N 225513) with a metal pinion gear & bearing:

FIRST: Lift up on bottom right

corner of cassette and hold up to get

at & remove lower screw.

Remove upper

screw second.

Overload

catch

Drum

shaft.

Gear

Pull cassette cover

back to expose gear

and overload catch.

(Gear & overload catch removed.)

Install the metal gear fully onto

drum shaft, and then replace

the overload catch.

Line holes on cover up with cassette and replace

screws. Actuate push bar to ensure all parts are

working properly

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

Replacing the Protection Roll: 205513 (White); 205514 (Black)

1 2

1. Bend out the fitting hole on the left side.

2. Take out the protection roll (without damaging the elastic ring).

3. The new protection roll is put into position by doing the steps 1 and 2 above in reverse order.

Make sure the fitting pins are securely placed in the holes on both sides. Pull elastic ring away

from protection roll and ensure the roll turns freely.

Replacing the Cover: 225518A (White); 225519A (Black)

Phillips Head

Screw

Nylon

Bushing

1. Open cover. Locate Phillips head screw on both sides (inside) of cover.

2. Using Phillips head screw driver, remove screw on both sides of cover. This will allow the round,

white nylon bushing to be removed.

3. Pull one side of the cover away from the console of the dispenser. Pull the other side. Be sure to

retain the nylon bushing and screw.

4. Place new cover on the console, inserting one side then the other into the console.

5. Place bushing inside console and secure using Phillips head screw.

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

Loading Instructions

Loading instructions are placed on the

inside cover of each dispenser.

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

Using Stub Roll Compartment

The Tork Matic dispenser allows part of an unused roll to be placed in the bottom compartment of the

dispenser and a new roll to be placed in the main roll holder arms. The stub roll feature requires that

both tails of the roll are fed through the dispensing mechanism. Two sheets will be dispensed until the

bottom stub roll is completely depleted. This allows 100% usage of each refill.

Arrow indicator on left side arm

Stub roll compartment with stub roll spacer

* As indicated in “B”of the loading instructions above, the main roll is

small enough to be placed in the stub roll compartment once the

arrow molded into the left side arm is visible.

* Drop old roll into bottom of compartment, keeping tail fed through

the mechanism rollers.

* Place new roll in top roll holder arms. Feed tail of new roll through

mechanism rollers. Engage push bar several times to feed paper.

* Close cover and pull both sheets down to ensure dispenser is feeding

Cleaning and Maintenance

The Tork Matic should be cleaned any time there is heavy paper dust build-up inside the dispenser. If

paper dust is not a problem, approximately every year is a good frequency for cleanings. The following

is the recommended procedure to cleaning:

1) Open the dispenser and remove the roll of paper. Open access door on cassette. Clear any loose

paper and paper dust from the feed assembly. Close cassette access door.

2) Clean paper dust from the inside of the dispenser. This can be done is several ways, such as,

vacuuming, blowing out with a can of compressed air (wear safety glasses), wiping out with a damp

cloth, etc.

3) Clean the cover with a gentle cloth and water. If necessary, use an all-purpose cleaner that is safe

for plastics. It is not recommended that paper be used to clean the surface of the dispenser –it may

scratch the high gloss surface. Tork Specialist Cleaning Cloth or Premium Specialist Cleaning Cloth

will provide excellent results.

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

Troubleshooting

Problem: Paper is not visible.

Ensure paper is properly loaded. Arrows are embossed on the cassette cover to show where

paper should be loaded. Place paper between rollers. Push bar to feed through mechanism.

Check for paper jam. Open cassette cover (place fingers on both sides of cassette, locating

raised tabs, pull cover towards you and down). Clear any paper from path.

Problem: Sheet is not fully cutting or very little sheet showing.

This problem can occur in older dispensers or ones that see high traffic. Open the dispenser

and check the following components:

1. The large spring for the cylinder

2. The small spring on the paper break arm

If either of these is broken, replacement parts may be ordered. Follow replacement instructions

found earlier in this manual.

Problem: Other Broken Parts; Dispenser Does Not Work

The cassette/mechanism for the dispenser can be replaced. Complete a Quality Complaint

Form and submit to the Essity Quality Coordinator. A replacement cassette will be shipped to

the location of your choice.

NOTE: Our policy requires that the defective cassette be returned to the Essity SEC in Neenah

WI for evaluation. The Quality Coordinator will provide return details. Original packaging from

replacement cassette should be retained and used for product return.

Contacting Essity

To contact the Essity Quality Coordinator, dial 1-866-722-6659 and press 6. If asked for the date code

on the dispenser, see instructions below.

Product Date Code Location: The product date code can be found on the bottom of the TorkSelect label

located on the inside, back of the dispenser. The product molding date can be found in the dated clocks

engraved into the backplate of the dispenser. The product assembly date is also stamped on the outside

of the dispenser carton.

Washroom Dispenser Service and Parts Manual

Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design

5510202; 5510282

Revision Date: 3-13-18

Essity Internal

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