Tone Commander 524 Manuel utilisateur

524

Installation

Instructions

11609 49th Place West

Mukilteo, WA 98275-4255

Phone: (800) 524-0024 (425) 349-1000

Fax: (425) 349-1010

www.tonecommander.com

13-102408 Rev. H

June 2001

Page 2 13-102408 Rev. H

Tone Commander 524 Installation Instructions

Printed in USA

Tone Commander is a registered trademark of Tone Commander Systems, Inc.

Changes in this revision –

·removed references to Message Waiting Interfaces and Voice Announce

Contents

Introduction...........................................................................4

Ordering Equipment...............................................................5

Ordering Lines ...................................................................6

Site Preparation ..................................................................7

Configuration Sheet Preparation .....................................................8

Installation ..........................................................................12

Contents of Shipping Boxes........................................................12

CPU Installation .................................................................13

Console Cable Installation .........................................................19

Console Installation ..............................................................21

Preliminary Testing...............................................................21

CPU Option Switches ............................................................23

Optional Equipment Installation .....................................................24

Configuration Programming .............................................................26

Using Configuration Programming Mode..............................................27

Programming System-Wide Features ................................................29

Special Feature Key Assignment ....................................................35

Programming Features Selectable Per Line ...........................................36

DSS/Autodial Number Programming ......................................................38

Pickup Key Programming..........................................................39

Name Display Programming ............................................................40

Ring Delay Programming ...............................................................41

Time of Day Clock ....................................................................42

System Description ...................................................................43

Consoles ......................................................................43

Central Processing Unit (CPU) .....................................................44

System Features ................................................................44

Console Features................................................................45

Telco/PABX Requirements .........................................................47

Compatibility With Other Products ...................................................48

524 Specifications ...............................................................49

Maintenance.........................................................................52

Service .............................................................................53

Warranty............................................................................53

FCC Requirements....................................................................54

Industry Canada Requirements ..........................................................55

Configuration Sheets ..................................................................57

13-102408 Rev. H Page 3

Tone Commander 524 Installation Instructions

Introduction

The Tone Commander 524 is a call processing console for use in receptionist or departmental attendant

positions, with Centrex or PABX systems. Five line keys are provided for LDN (listed directory number)

terminations or call processing loops. Up to 24 stations may be monitored for status. Autodialing is

available for each station. Autodialing is normally used to dial the station number associated with the DSS

(Direct Station Select) key, but spare DSS keys may optionally dial outside lines or special access codes.

Features include hold and transfer, single button call answer, line privacy, delayed ringing, station status

display, station name display, music on hold, and a digital clock. Console parameters may be programmed

by the installer for different system configurations.

A configuration programming mode is used by the installer to set console parameters as required by the

telephone system. The attendant may program name displays, autodial numbers, ring delays, and the

time-of-day clock. Switches can be set to prevent accidental programming changes.

The system includes a CPU (Central Processing Unit) in the equipment room. Two consoles may be

connected to a single CPU.

Please refer to the System Description section for detailed descriptions of all 524 features.

Tone Commander consoles are easy to install and configure. The step-by-step instructions in this manual

guide the installer through the installation, preliminary testing, programming, and operational testing of the

524.

Installation consists of the following steps:

1. Ordering equipment (page 5)

2. Ordering lines (page 6)

3. Site preparation (page 7)

4. Configuration Sheet preparation (page 8)

5. Mounting equipment and blocks

6. Connecting lines to CPUs

7. Installing consoles and console cables

8. Preliminary testing

9. Installing optional equipment (paging, etc.)

10. Configuration programming – includes central office/PABX compatibility parameters, and several

customer-preference items. The system's default values will be adequate for many installations.

11. DSS/Autodial number programming

12. Name display programming

13. Ring delay programming

Page 4 13-102408 Rev. H

Tone Commander 524 Installation Instructions

Call Tone Commander Customer Service at (800) 524-0024 if you have any questions about features,

installation, or operation of the 524.

1. Ordering Equipment

Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to

ensure equipment availability at cutover.

Required for each 524 system

q(1) 524 Central Processing Unit (equipped for 5 attendant lines, 24 stations, 2 consoles)

q(1) 524 console for each attendant position (2 max.)

Required to provide Paging service

q(1) PA-24 Paging/Chime module

q(1) Paging Amplifier and speakers

Additional required equipment

q(1) 66M1-50 split block + (1) male-terminated 25 pair cable

q(1) 66M1-50 split block + (2) female-terminated 25 pair cables

q(2) 3 pair cables from the CPU to each console (500 ft. maximum length)

q(2) 6 position, 6 contact modular jacks per console

q(1) 117 VAC, 60 Hz grounded power outlet per CPU in the equipment room

qSufficient space on a plywood sheet in the equipment room for mounting CPU, blocks, and

ancillary equipment

qCross connect wire and mounting hardware

13-102408 Rev. H Page 5

Tone Commander 524 Installation Instructions

2. Ordering Lines

Please refer to the System Description section for further information regarding line requirements.

Common requirements for all attendant and station lines

qStandard Centrex loop start lines

qDisconnect Supervision

qCall Pickup Terminate

qMust originate from the same Centrex Common Block

Requirements for all attendant lines

qTone dialing

qStation Call Transfer

qDirected Call Pickup without Barge-In (non-Barge-In)

qDo not configure with Call Transfer-Attendant

Optional attendant line features

qOrder (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving

unanswered station calls). Refer to the Answer Use line feature described on page 36.

Requirements for all station lines

qMust be assigned to a Call Pickup Group

qDo not configure with Call Forward-No Answer to the attendant

Optional station/line features

Additional features may be optioned as required.

Page 6 13-102408 Rev. H

Tone Commander 524 Installation Instructions

IMPORTANT – The line features listed below are required for proper operation of the 524 console.

Allow adequate time prior to cutover for the receipt and testing of all lines and

programmed features.

3. Site Preparation

Central Processing Unit (CPU)

The CPU should be installed in a clean, dry area which is secure but also accessible by maintenance

personnel. This unit is designed for wall mounting only. Allow adequate wall space for ventilation, the

necessary mounting blocks, and related equipment.

Ambient Environmental Requirements

1. Between 60° and 80° F (recommended).

2. Free of toxic fumes or static electricity (copiers).

3. At least 50 feet away from electromagnetic sources (arc welders).

4. Free from transient electrical load switching equipment (elevator rooms).

5. Between 5% and 95% noncondensing relative humidity.

Power Requirements

A dedicated, 15 amp, 117 VAC, 60 Hz circuit must be provided for the exclusive use of the CPU.

IMPORTANT – Ancillary or unrelated equipment should never draw power from the same circuit that

powers the CPU.

The ground (3rd prong) on the power plug provides a safety ground to the chassis of the CPU, and is

required for EMI shielding. It must be plugged into a grounded outlet.

Transient Surge and Spike Protection

While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations, in those

areas of high lightning activity, the use of external protection devices on all telephone lines and the power

source is recommended.

Reference Grounding

Reference grounding of the 524 system is necessary for proper operation. This ground should be

referenced to within 3 volts of telco ground.

Attendant Consoles

The consoles should be installed in a clear work space and away from plants that require frequent watering

or counters that tempt the placement of beverages.

Ambient Environmental Requirements

It is recommended that the same environmental conditions be maintained for the consoles as one would

maintain for a personal computer (PC) or data terminal.

Power Requirements

Console operating power is provided by the CPU.

13-102408 Rev. H Page 7

Tone Commander 524 Installation Instructions

4. Configuration Sheet Preparation

Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be

completed with the information listed below. Please leave the Configuration Sheets on site.

System Programmable Features

Factory programmed values have been chosen to accommodate standard central office or PABX operating

parameters and generally accepted customer requirements. These values may be adjusted to specific

needs.

A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone

system.

Station and Line Programmable Features

1. Phone number and name identification for each line. Refer to the DSS/Autodial Number

Programming section.

2. Programmable features for each line (Privacy, Answer Use).

3. Station number and user name identification for each station. Include any additional functions to be

dialed with the DSS number, such as an FD prefix.

4. Autodial numbers for spare DSS keys.

Sample Configuration Sheets are provided on the following three pages.

Page 8 13-102408 Rev. H

Tone Commander 524 Installation Instructions

524 Configuration Sheet

System Programmable Features

STATION

KEY FEATURE DIAL PAD

KEYS

AVAILABLE

VALUES

DEFAULT

VALUE ACTUAL VALUE

A‘ABANDON’

Ring Time 2-9,0 2 - 9 sec,

10 sec 55

B‘RECALL’

Rings 1-9,0 1 - 9 rings,

no recall 33

C‘DCP DIAL’

Sequence 0, 1 first, last first

(0) first

D‘DIAL SPEED’ 6, 0 slow (6 digits/sec),

fast (10 digits/sec)

fast

(0) fast

E‘PAUSE’ Time 2-9 200 - 900 msec 700 700

F‘FLASH’ Time 5-9,0 500 - 900 msec,

1 sec 600 500

Dial Tone

‘DETECT’

Time

1-9,

500, 600, 700 msec,

1, 1.2, 1.5, 1.8, 2 sec 700 600

H‘HOLD’

Recall Time

3-6,9,

1, 2, 0

30 - 60, 90 sec,

2, 3 min, no recall 90 60

Hold

‘RELEASE’

Time

1-8

45, 80, 200, 400, 600,

800 msec

1, 2 sec

600 600

KQueue

‘PRIORITY’ 1-4

stations only,

stations > lines,

lines > stations,

lines + stations (FIFO)

FIFO

(4) FIFO

L‘ALERT TYPE’ 1, 2, 0 normal ringing,

distinctive ringing, both

both

(0) both

M‘RNG TYPE’ 1, 0 long, short short

(0) short

DIRECTED CALL PICKUP CODE D*7

13-102408 Rev. H Page 9

Tone Commander 524 Installation Instructions

524 Configuration Sheet

Line Programmable Features

(Default settings for all lines are shown in BOLD ITALICS.)

LINE

KEY

NO.

LINE NAME I.D.

PAGE KEY

PRIV.

WHEN

BUSY

MUSIC

HOLD

ANS.

USE

RING

DELAY

(NO

RINGING,

DELAY,

1-9

RINGS)

TELEPHONE

NUMBERS

1local 1 X X X no

delay 555-1990

2local 2 X X X no

delay 555-1991

3local 3 X X X no

delay 555-1992

4WATS X X X no

delay 280-2339

5Page key X X X no

ring N/A

Page 10 13-102408 Rev. H

Tone Commander 524 Installation Instructions

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