Tone Commander 30e120 Manuel utilisateur

30e120

Attendant’s Guide

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Buttons and Indicators . . . . . . . . . . . . . . . . . . . 2

30e Console . . . . . . . . . . . . . . . . . . . . . 2

120 Console . . . . . . . . . . . . . . . . . . . . . 3

Line Buttons . . . . . . . . . . . . . . . . . . . . . 4

DSS (Direct Station Select) Buttons . . . . . . . . . 4

Indicator Light Flash Rates . . . . . . . . . . . . . . 5

Call Processing Buttons . . . . . . . . . . . . . . . 6

Shift Button . . . . . . . . . . . . . . . . . . . . . . 6

Console Ringing . . . . . . . . . . . . . . . . . . . 7

Incoming Call Indications . . . . . . . . . . . . . . . 7

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Call Answering . . . . . . . . . . . . . . . . . . . . . . . 9

Transferring Calls . . . . . . . . . . . . . . . . . . . . . 10

Busy Override . . . . . . . . . . . . . . . . . . . . . . . 14

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . 15

Announcing Calls . . . . . . . . . . . . . . . . . . . . . 16

Message Waiting . . . . . . . . . . . . . . . . . . . . . 17

Call Release . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Originating . . . . . . . . . . . . . . . . . . . . . . 18

Night Service . . . . . . . . . . . . . . . . . . . . . . . 19

Quick Mode . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Handset Volume . . . . . . . . . . . . . . 21

Adjusting the Ringer Volume . . . . . . . . . . . . . . . 21

Setting the Clock . . . . . . . . . . . . . . . . . . . . . . 22

Ring Delays . . . . . . . . . . . . . . . . . . . . . . . . 23

Console Statistics . . . . . . . . . . . . . . . . . . . . . 25

DSS/Autodial Setup . . . . . . . . . . . . . . . . . . . . 26

Name Display Setup . . . . . . . . . . . . . . . . . . . . 28

Using a Headset . . . . . . . . . . . . . . . . . . . . . . 30

Console Care . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Contents

Tone Commander 30e120 Attendant’s Guide i

FCC Warning

This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of

the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when

the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful

interference in which case the user will be required to

correct the interference at his own expense.

ii Tone Commander 30e120 Attendant’s Guide

The Tone Commander 30e console provides an easy to use

answering position for Centrex or PABX lines. Calls may be put

on hold or transferred from the console. Your system may have

up to four attendant positions.

The companion 120 BLF/DSS console adds autodialing,

message waiting light control, and station status display for up to

120 stations. Each attendant position can include two 120

consoles, for a maximum capacity of 240 stations.

The features of the Tone Commander 30e/120 include:

PERSONALIZED

STATION

IDENTIFICATION

– each station may be optionally displayed

with the user’s or department name.

DSS (Direct

Station Select)

– autodials a station’s number with a single

button.

INDICATOR

LIGHTS

– show the status of each line or station by

various flash rates.

RECALL – an unanswered call extended via a DSS

button will recall the console after a

number of rings set by the installer.

HOLD RECALL – calls left on hold longer than the time

selected by the installer will recall the

attendant.

AUTOMATIC

HOLD

– the previous call is automatically placed on

hold when the ANSWER button or another

line button is pressed.

RING DELAY – the attendant can program the console to

begin ringing after the line or station has

rung from 1 to 9 times.

CONSOLE

STATISTICS

RECORDING

– the system keeps track of call handling

statistics for each attendant position.

Buttons and indicators on the 30e and 120 consoles are

described on the following pages.

Introduction

Tone Commander 30e120 Attendant’s Guide 1

Buttons and Indicators

30e Console

DIAL PAD

used for dialing

and accessing

system features.

DISPLAY

a 20 character display gives the attendant

diverse information during operation of the

console, including a ringing station’s number or

user name. A time of day clock is displayed

when the console is idle. (see page 7)

CALL

PROCESSING

BUTTONS

(see page 6)

SHIFT

BUTTON

accesses the

stations

represented

by the lower

lights next to

the 120

console’s

DSS buttons.

(see page 6)

VOLUME

BUTTONS

adjust the

volume of

the console’s

ringer and

handset

receiver.

(see page 21)

LINE BUTTONS

select individual telephone

lines for calling or answering,

and access special features

of your system such as

paging.

(see page 4)

2 Tone Commander 30e120 Attendant’s Guide

120 Console

DSS

BUTTONS

(see page 4)

Tone Commander 30e120 Attendant’s Guide 3

Line Buttons

Line buttons connect telephone lines to the handset, for incoming

or outgoing calls. Some special features of your telephone

system such as paging, call parking, and busy override are

accessed via line buttons.

DSS (Direct Station Select) Buttons

DSS buttons originate and transfer calls with a single button.

Each button can accommodate two stations. The station

represented by the lower light is accessed by first pressing the

SHIFT button.

Spare DSS buttons may be used for autodialing (speed dialing)

frequently-dialed numbers.

HOLD LIGHTS

winking – line is on hold

flashing – line that has

been on hold for too long

is ringing at the console

LINE STATUS LIGHTS

off – line is idle, or special feature

is inactive

slow blinking – line is ringing,

but not yet at the console

(delayed ringing)

flashing – line is ringing at the

console, or special feature is

active

flickering – line is currently in

use at the console (I-Use line)

on steady – line is in use at

another console, or special

feature is active

STATION STATUS LIGHTS

off – station is idle

slow blinking – call is ringing at the

station, but not at the console

(delayed ringing)

flashing – call is ringing at both the

station and the console

on steady – station is busy; also

indicates a waiting message after

the MESSAGE button has been

pressed.

flickering – station has been

selected for DSS dialing

4 Tone Commander 30e120 Attendant’s Guide

Indicator Light Flash Rates

50% on, 50% off; slow rate

50% on, 50% off; fast rate

50% on, 50% off; very fast rate

mostly off, with brief on flashes

mostly on, with brief off flashes; fast rate

mostly on, with brief off flashes; slow rate

steady on, followed by two quick flashes

flashing

fast flashing

flickering

slow blinking

winking

slow winking

night

= light on = light off

3 seconds

Tone Commander 30e120 Attendant’s Guide 5

Call Processing Buttons

Shift Button

Some stations or autodial numbers are represented by the lower

lights next to the 120 console’s DSS buttons. Dialing is initiated

by first pressing and releasing the SHIFT button on the 30e

console, then pressing the DSS button. The 120 console will

automatically switch back to the upper stations after completing

an operation, or you can manually select the upper stations by

pressing the SHIFT button again. The lights beside the button

indicate which group of stations is currently selected.

RELEASE

disconnects

the attendant

from a call

RING DELAY

programs or

reads ring

delay values

for lines and

stations

ANSWER

answers the

ringing call

(line or

station) that

is shown in

the display

TRANSFER

used to

manually

transfer calls

or cancel a

DSS selection

HOLD

puts the

selected line

on hold

PICK UP

answers ringing

station calls not

shown in the

display (used

with DSS)

CONNECT

connects

calls to

stations

MESSAGE

turns station

message

waiting lights

on or off

(optional)

6 Tone Commander 30e120 Attendant’s Guide

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