Tell Pager4 PRO Series Manuel utilisateur

Pager4

Pager4 PRO

INSTALLATION AND USER MANUAL

for device version v5.00 and newer

Document version: 5.00 10.08.2018

Product models:

Pager4 2G.IN4.R2

Pager4 2G.IN6.R1

Pager4 3G.IN4.R2

Pager4 3G.IN6.R1

Pager4 3GA.IN4.R2

Pager4 3GA.IN6.R1

Pager4 PRO 2G.IN4.R2

Pager4 PRO 2G.IN6.R1

Pager4 PRO 3G.IN4.R2

Pager4 PRO 3G.IN6.R1

Pager4 PRO 3GA.IN4.R2

Pager4 PRO 3GA.IN6.R1

 

Table of contents 
 
1Main functions of the product ........................................................................................................3 
1 Differences between the Pager4 and the Pager4 PRO models............................................3 
2 Differences between the 2G, 3G and 3GA models...............................................................4 
3 Differences between the IN4.R2 and the IN6.R1 models......................................................4 
2Connecting the terminals and putting into operation .....................................................................4 
1 Under Voltage Lock Out (UVLO) function.............................................................................4 
2 Input wiring ...........................................................................................................................5 
3 Output wiring.........................................................................................................................5 
4 Connections and wiring (IN4.R2 model) ...............................................................................5 
5 Connections and wiring (IN6.R1 model) ...............................................................................6 
6 SIM card socket....................................................................................................................6 
7 Connecting the antenna........................................................................................................7 
8 LED indicator ........................................................................................................................7 
9 Installation.............................................................................................................................7 
10 Putting into operation............................................................................................................7 
11 Technical specification..........................................................................................................8 
3General information on the notification process ............................................................................8 
4Configuring the Pager4 .................................................................................................................9 
1 The user interface and configuration options of the software................................................9 
2 Methods of connecting to the device.....................................................................................9 
2.1 Configuring directly via USB.......................................................................................10 
2.2 Remote connecting to devices via cloud service........................................................11 
2.3 Remote connecting to devices via peer-to-peer connection.......................................14
2.4 Remote connecting to devices which are using the TEX-MVP protocol.....................15
2.5 Remote connecting to devices which are using the TELLMon protocol .....................16 
5How to use the Pager4 programming software ...........................................................................17
1 Connection menu................................................................................................................17
1.1 Viewing the settings options and configuring offline...................................................17
1.2 Connection type .........................................................................................................18 
1.3 Device register ...........................................................................................................19 
2 Device settings menu..........................................................................................................21
2.1 General.......................................................................................................................21
2.2 Mobile devices (Pager4 PRO only).............................................................................26
2.3 Reporting channels.....................................................................................................28 
2.4 Notification templates.................................................................................................31 
2.5 Inputs..........................................................................................................................33
2.6 Input events................................................................................................................35
2.7 Service events............................................................................................................39
2.8 IP cameras (Pager4 PRO only)..................................................................................44 
2.9 Voice messages.........................................................................................................46 
2.10Advanced settings......................................................................................................48 
3 Device status menu ............................................................................................................50
3.1 Status monitoring........................................................................................................50 
3.2 Event monitoring.........................................................................................................53 
3.3 System logs................................................................................................................55
4 Software settings menu ......................................................................................................57
4.1 Settings ......................................................................................................................57
4.2 About..........................................................................................................................58
6Controlling the device remotely by DTMF commands and text message....................................59
1 Remote control and status query by DTMF commands via phone call...............................59
2 Remote control and status query by SMS...........................................................................60 
7Factory reset ...............................................................................................................................62
8Contents of the package .............................................................................................................62
9About the manufacturer...............................................................................................................62 

1 Main functions of the product

The device can be used as an accessory for alarm control panels, as an individual

GSM transmitter, or as a 4/6 zone standalone alarm control device with arming/disarming option.

Main functions:

Sends SMS, e-mail* and Push notification* with configurable message for each event

Reports events by SMS, e-mail* and Push notification*, by voice call with recordable

message, over IP to remote monitoring stations using different communication protocols

and by voice call using DTMF-based Contact ID protocol.

Reporting options:

SMS with configurable message up to 10 phone numbers

E-mail with configurable message up to 4 addresses*

Push notification with configurable message up to 4 users (mobile applications)*

Voice call up to 10 phone numbers with up to 15 uploadable or recordable

messages of 10 seconds each

Reporting to CMS (Central monitoring station) over IP up to 4 IP addresses using

SIA IP DC-09, TELLMon and TEX protocol

Reporting to CMS by voice call using DTMF-based (DC-05) Contact ID protocol up

to 2 phone numbers

Up to 10 notification templates can be created and assigned to events in order to configure

the priorities of reporting channels used for reporting to CMS

Configurable Contact ID event codes for each event including partition and zone options

Output control can be customized separately for each event using different operation

modes

Available events: input events, service/error events (new and restore as well)

Local arming and disarming using dry contacts on inputs (with optional keyswitch, RF

remote controller or access control keypad with relay output)

Remote arming and disarming, status query and output control by phone call and SMS, as

well as through the Internet using the mobile application*

IP camera support: forwarding the links of up to 4 IP cameras by e-mail and Push

notification along with the alarm messages

* available in the PRO model only

1.1 Differences between the Pager4 and the Pager4 PRO models

There are differences in function between the Pager4 and the Pager4 PRO product models.

The Pager4 PRO includes the following extra functions:

E-mail notification

Push notification

TELL Control Center multiplatform mobile application (iOS and Android)

IP camera support

1.2 Differences between the 2G, 3G and 3GA models

The only difference between the 2G and 3G models is the type of the modem used.

The 3G (UMTS) communication makes possible higher speed, thereby increasing the speed of

reporting. The 2G and 3G models can be used in Europe, while the 3GA model is equipped with

a pentaband UMTS/HSPA modem that can be used worldwide. There is no difference between

the mentioned models with regard to the available functions or configuration.

For the 2G model, calls made through the GSM network will delay all other communication,

since 2G modems are unable to use multiple communication channels simultaneously.

1.3 Differences between the IN4.R2 and the IN6.R1 models

The IN4.R2 model comes with 4 contact inputs (IN1 to IN4) and 2 relay outputs (OUT1, OUT2),

while the IN6.R1 has 6 contact inputs (IN1 to IN6) and 1 relay output (OUT1).

2 Connecting the terminals and putting into operation

Attention! Do NOT connect the metallic parts of the GSM antenna connector or the

terminals of the device directly or indirectly to the protective ground, because this may

damage the device!

2.1 Under Voltage Lock Out (UVLO) function

The product is provided with built-in automatic power disconnection (Under Voltage

Lock Out) function. Depending on the product type, if the supply voltage drops below

8.4…8.2V, the device turns off automatically and it turns back on when the supply

voltage is at least 11.2…11.4V.

The minimum supply voltage level required to turn the device on is 11.2…11.4V!

After turned on with supply voltage higher than 11.2…11.4V, the device can operate

stably even at lower supply voltage, but not lower than 8.4…8.2V.

If the device is powered from a power supply provided with a backup battery and there is no

other electrical load on the battery when charging fails (e.g. in case of a power cut), while the

battery discharges, the device turns off automatically at 8.4…8.2V voltage level.

Thereafter, if the battery is in good condition, it can regenerate and can reach the terminal

voltage of 11.2…11.4V where the device turns back on, then the battery may discharge again

below 8.4…8.2V. This may result a continuous switching on and off cycle that lasts until the

battery can no longer regenerate to the 11.2…11.4V voltage level. If this phenomenon occurs,

the battery is flat and it should be replaced.

2.2 Input wiring

For the inputs, the normally closed or normally open dry contact should be connected between

the given input (IN1…IN4/IN6) and the negative of the power input (V-) terminal.

If a normally open dry contact is used to activate the input, choose the NO (normally open)

option at the given input’s settings. In this case the input becomes activated when the given

input (IN1…IN4/IN6) and the V- terminal is shorted.

If a normally closed dry contact is used to activate the input, choose the NC (normally closed)

option at the given input’s settings. In this case the input becomes activated when shorting

between the given input (IN1…IN4/IN6) and the V- terminal is removed.

2.3 Output wiring

The output provides normally open (N.O.) dry (potential free) relay contact by default and closed

contact upon control.

2.4 Connections and wiring (IN4.R2 model)

System terminal inputs and outputs:

V+ Supply voltage ~ / 12…30V AC/DC (min. 500 mA)

V- Supply voltage ~ / negative (if DC)

IN1 Dry contact input 1

IN2 Dry contact input 2

IN3 Dry contact input 3

IN4 Dry contact input 4

OUT1 Relay output 1 (normally open dry contact)

OUT2 Relay output 2 (normally open dry contact)

2.5 Connections and wiring (IN6.R1 model)

System terminal inputs and outputs:

V+ Supply voltage ~ / 12…30V AC/DC (min. 500 mA)

V- Supply voltage ~ / negative (for DC)

IN1 Dry contact input 1

IN2 Dry contact input 2

IN3 Dry contact input 3

IN4 Dry contact input 4

IN5 Dry contact input 5

IN6 Dry contact input 6

OUT1 Relay output (normally open dry contact)

2.6 SIM card socket

The SIM card socket can be accessed by removing the cover of the aperture found on the

device enclosure. The cover can be removed by pressing it with your fingernail towards the LED

at the end where the gap is and then pulling it outwards. Insert the SIM card in the socket. The

services to be activated on the SIM card installed into the device should be chosen according to

which services of the device you wish to use. Basically, for communication with receivers and

servers it requires a SIM card with mobile Internet access that may use either public or private

APN. The functions that use SMS sending need SMS service and the ones that use calls require

GSM voice call service.

Installing the SIM card:

1. pull the metal security lock of the SIM socket towards the

LED until it clicks

2. reach under the metallic security lock with your fingernail

and pull it outwards to open the socket

3. slide the SIM card into the opened part with the contacts

facing down, as shown in the figure

Close back the opened part together with the SIM card.

Press down carefully the metallic security lock and pull it

towards the side of the enclosure until it clicks.

2.7 Connecting the antenna

Connect the GSM antenna to the FME-M socket. The device comes with an antenna which

provides good transmission under normal reception circumstances. In case of experiencing

signal strength problems or/and wave interference (fading), use another (directed) type of

antenna or find a more suitable mounting place for the antenna. In case of installing the unit into

a metal box, the antenna should be mounted outside the box in a place where the measured

GSM signal is the highest available.

2.8 LED indicator

Blinking red

The GSM service is unavailable

or system startup/restart is in progress

Permanent red

SIM card error

Red blinks fast

Green blinks slower

Event reporting is in progress

Green blinks slowly,

Red is not lit

Connected to the GSM network,

device disarmed

Green and red blink alternately

Connected to the GSM network,

device armed

2.9 Installation

Please check the environment before installing:

Verify the GSM signal strength with your mobile phone. It may happen that the signal

strength is not sufficient in the desired mounting place. In this case the planned installation

place can be changed before mounting the device.

Do not mount the unit in places where it could be affected by strong electromagnetic

disturbances (e.g. close to electric motors, high voltage, etc.).

Do not mount the unit in wet places or places with high degree of humidity.

2.10 Putting into operation

Disable voicemail and notification in SMS about missed calls on the SIM card

installed into the device.

The device can handle the SIM card’s PIN code. If you wish to use the

PIN code management, configure the SIM card’s PIN code in the programming

software at the “Settings” section. Otherwise disable PIN code request on the SIM

card.

Enable both caller identification and caller ID presentation (CLIP) service on the SIM

card at the GSM service provider (these services might not be enabled by default, please

check). To enable these services, install the SIM card into a mobile phone and call the

customer service of the card’s GSM service provider and enable the services in the menu,

or visit one of the service provider’s personal customer services and ask to enable these

services on the SIM card.

Check the SIM card to be installed correctly into the device.

Check the GSM antenna to be connected correctly to the device.

Check the wires to be connected as instructed in the wiring diagram.

You can power up the device (12…30V AC/DC). Make sure that the power source satisfy

the consumption of the device. The quiescent current of the device is 120mA, however it

may increase up to 500mA during communication and relay control. If the used power

source is not sufficient for the operation of the device, this may cause malfunctions.

2.11 Technical specification

Supply voltage range: 12…30V AC/DC

Nominal current consumption: 120mA

Highest current consumption: 500mA @ 12V DC, 250mA @ 24V DC

Operating temperature: -20ºC to +70ºC

Transmission frequency: 2G model: 850/900/1800/1900 MHz

3G model: 900/2100 MHz @UMTS, 900/1800 MHz @GSM

3GA model: 800/850/900/1900/2100 MHz @UMTS

850/900/1800/1900 MHz @GSM

Highest load supported on outputs: 1A @ 24VAC/DC

Modem type: 2G model: Quectel M95

3G model: Quectel UG95

3GA model: Quectel UG96

Dimensions: 84 x 72 x 32mm

Weight: 200g (packed: 300g)

3 General information on the notification process

Notifications are performed based on the events available in the device. Each event can be

configured to send report to CMS over IP or DTMF-based voice call, as well as to send

notifications to users by call or SMS. There are 2 groups of events available in the device: input

events and service events. An input event is generated when an input is activated, but only if the

device is armed or the given input is configured as a 24h zone. Non-24h inputs will not generate

events when the device is disarmed. Service events are generated and can send notifications

also when the device is disarmed. Service events are such as arming, disarming, error events,

periodic test report.

When an event is generated, the device starts sending the configured notifications.

The priority of notification is the following: CMS, SMS, calls.

The number of attempts for reporting to CMS have a separate logic, since reporting to CMS is

based on notification templates. You can read more about this in the “Notification templates”

paragraph. Regarding text message sending and calls, the device makes 3 attempts to send a

message and 3 attempts to make a call to a user phone number. The device will no longer try to

report events for which reporting failed for more than 24 hours.

4 Configuring the Pager4

The device can be configured the following ways:

By computer via USB, using the programming software.

By computer over the Internet, using the programming software.

The Pager4 programming software is compatible with the following operating systems:

Windows 10 (32/64 bit)

Windows 8.x (32/64 bit)

Windows 7 (32/64 bit)

Installing the programming software: open the software setup application and follow the

instructions of the installation wizard to complete the installation. The latest version of the

programming software can be downloaded from the manufacturer’s website (http://www.tell.hu).

The Pager4 programming software can be used to configure all Pager4 device models.

4.1 The user interface and configuration options of the software

The user interface language can be selected

from the “Language” selection drop-down menu

found in the “Software settings” / “Settings”

menu.

The user interface skin can be changed using

the “Skin” dropdown-menu found in the “Software settings” / “Settings” menu, where you can

choose out of multiple appearance themes.

Context-sensitive help:

The “Help” section on the right hand side of the program window opens a context-sensitive help

by dragging the mouse pointer above it. You can pin the help window thus making it always

visible by clicking on the “thumbtack” icon in the top right corner of the window. If you click on

any of the settings fields within the program window, you will get brief information about the

given option or setting in the help window. The content of the help window can be scrolled up

and down using the scrollbar placed on the right hand side of the help window, or using the

mouse wheel after clicking inside the help window. For better readability, the help window can

be resized by dragging the left-side border of the window horizontally using the mouse.

The software saves changes related to appearance upon closing and applies the saved settings

when reopened.

4.2 Methods of connecting to the device

For connecting to the device using the programming software, the following options are

available:

USB: direct connection using a USB A-B cable.

TEX-MVP: remote connection through the Internet via the TEX-MVP server. This option can be

used by central monitoring stations that own a TEX-MVP server.

TELLMon: remote connection through the Internet via the TELLMon receiver. This option can be

used by central monitoring stations that own a TELLMon receiver.

Cloud: remote connection through the Internet via the cloud server operated by the

manufacturer.

Peer-to-peer: direct remote connection via the Internet. This option can be used if the computer

running the programming software and the SIM card installed into the Pager4 device are in the

same VPN or a private APN.

4.2.1 Configuring directly via USB

To start programming the device, follow the instructions below:

Open the Pager4 programming software.

Select the USB option in the “Connection type” menu, power up the device and connect it

to the computer using a USB A-B cable.

Enter the connection password.

oSuper administrator permission: full access to all settings. (Default password: 1234).

oAdministrator permission: full access to all settings except device identification settings.

oConnecting without password: only restoring the factory default settings is available, if

the device has not been locked.

Click on the “Connect” button.

If the wrong password is entered, the software connects to the device, but the same

functions will be available as when connecting without a password. To try a different

password, close the connection using the “Disconnect” button, enter the new

password and then connect again using the “Connect” button.

The software connects to the device using standard HID driver which is integrated in

Windows operating systems, thus there is no need to install special USB drivers. When the

device is connected to USB for the very first time, the Windows operating system installs

the drivers automatically.

The connection status is indicated by the USB status icon placed in the upper left corner of

the program window:

USB disconnected (green)

connected via USB (grey)

After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

To close the connection, click on “Disconnect” button.

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