TechTrex S700 Manuel utilisateur

Open

Open Solution

Solution

Solution s

s Application

Application

S700

S700 Quick

Quick

Quick Reference

Reference

Reference Guide

Guide

(Merchant)

Credit Retail Transactions

1. Press F1

F1 for Sale

Sale

2 . If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

3 . If prompted, enter the Invoice

Number processing the sale, and press

OK.

4 . Key in the dollar amount of the

transaction without the decimal point,

and press OK

OK .

5 . S wipe the credit card.

6 . Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

7 . Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

8 . If prompted, press F1

F1 to return to the

main menu or press F2

F2 to print customer

copy.

Sale Transaction Manual

1. Press F1

F1 for Sale

Sale

2 . If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

3 If prompted, enter the Invoice

Number processing the sale, and press

OK.

4 . Key in the dollar amount of the

transaction without the decimal point,

and press OK

OK .

5. Key in account number on keypad

and press OK.

OK.

6 . Key in card expiration date in MMYY

format, and press OK.

OK.

7 . If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

be by passed.

8 . Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host

9 . Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

10 . If prompted, press F1

F1 to return to the

main menu or press F2

F2 to print customer

copy.

Void

1. Press F2

F2 to select Void.

Void.

2. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

be by passed.

3. Press F2

F2 to select Yes

Yes

Yes if you want to

void the last transaction entered. Press

F1 to select No if you want to select

another transaction to void.

4. If you selected No

No , the terminal

prompts you to determine how to

retrieve the transaction you wish to void .

Press F1

F1 to retrieve the transaction by

invoice number. Press F2

F2 to retrieve the

transaction by the credit card account

number.

5. If you selected to retrieve by Inv#

Inv#

Inv# , key

the invoice number of the transaction

to be voided and press OK

OK .

6. If you selected to retrieve Acct#

Acct#

Acct# , key

the last four digits of the credit card

number of the transaction to be voided

and press OK

OK .

7. The selected transaction information

displays. If you want to void this

transaction, select Yes. If you do not

want to void the transaction at this time,

select No

No to return to the main menu. To

display the next transaction, which

meets the same criteria, select Next

Next .

8. Swipe or manually enter the card

number that needs to be voided.

9. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

10. Host response message will be

displayedon terminal screen. At this

same time, merchant copy will be

printed out.

11. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return to Main menu.

Refund

1. Press F3

F3 to select Refund.

Refund.

2. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

be by passed.

3 . If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

4. If prompted, enter the Invoice

Number processing the sale, and press

OK.

5. Key the amount of the transaction

and press

OK.

6. Slide card through the card reader, or

key account number and press OK.

OK.

7. If prompted, key card expiration date

in MMYY format, and press OK.

OK.

Note:

Note: This screen displays only if the

card number has been entered

manually.

8. If prompted, key the password and

press OK.

OK.

Note: This prompt, if enabled, cannot

be bypassed.

9. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host

10. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

11. If prompted, press F2

F2 to print

customer copy, or press F1

F1 to return to

the main menu.

Force Post

1. Press ▼one time to scroll menu.

2. Press F1

F1 for Force

Force

Force Post

Post

Post .

3. If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

4. If prompted, enter the Invoice

Number processing the sale, and press

OK.

5. Key the amount of the transaction

and press OK.

OK.

6. Key the approval code provided by

the voice

authorization call center and press OK.

OK.

Note:

Note: This prompt cannot be bypassed.

7. Swipe the card through the card

reader, or key the card number and

press OK.

OK.

8. If prompted, key the credit card

expiration date in MMYY format and

press OK.

OK.

Note:

Note: This screen displays only if the

card number has been entered

manually.

9. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

bypassed.

10. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

11. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

12. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return t the main menu.

P r e Auth

1. Press ▼one time to scroll menu.

2. Press F

F 2

2for Pre

Pre

Pre Auth

Auth

3. If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

4. If prompted, enter the Invoice

Number processing the sale, and press

OK.

5. Key the amount of the transaction

and press OK.

OK.

6. Swipe the card through the card

reader, or key the card number and

press OK.

OK.

7. If prompted, key the credit card

expiration date in MMYY format and

press OK.

OK.

Note:

Note: This screen displays only if the

card number has been entered

manually.

8. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

bypassed.

9. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

10. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

11. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return t the main menu.

P r e Auth Completion

1. Press ▼one time to scroll menu.

2. Press F

F 3

3for P

P a

a uth

uth

uth Comp

Comp

3. You can retrieve transaction by

choosing Clrk (F1), Amt (F2), Acct(F3),

Inv#(F4)

4. Key clerk ID to retrieve trans.

5. Key amount to retrieve trans.

6. Key last 4 digits of account to retrieve

trans.

7. Key invoice number to retrieve trans.

8. The selected transaction information

displays. If you want to complete this

transaction, select Yes. If you do not

want to complete the transaction at this

time, select No to return to the main

menu. To display the next transaction,

which meets the same criteria, select

Next.

9. If you selected YYYeses in the

previous menu, the left screen will be

displayed, and you can input a new

Amt then press OK

10. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host

11. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

12. If prompted, press F2 to print the

customer copy of the receipt, or press

F1 to return to Main menu.

Auth Only

1. Press ▼one time to scroll menu.

2. Press F

F 4

4for Auth

Auth

Auth Only

Only

3. If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

4. If prompted, enter the Invoice

Number processing the sale, and press

OK.

5. Key the amount of the transaction

and press OK.

OK.

6. Swipe the card through the card

reader, or key the card number and

press OK.

OK.

7. If prompted, key the credit card

expiration date in MMYY format and

press OK.

OK.

Note:

Note: This screen displays only if the

card number has been entered

manually.

8. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

bypassed.

9. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

10. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

11. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return t the main menu.

Sale Transaction, Swiped for

Restaurant

1. Press F1

F1 for Sale

Sale

Note: if the application supports credit

only, swipe from the main menu will

automatically lead to a “ sale ” .

2 . If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

3 . If prompted, enter the Invoice

Number processing the sale, and press

OK.

4 . Key in the dollar amount of the

transaction without the decimal point,

and press OK

OK .

5 . If prompted, key the t ip amount and

press OK

OK .

6 . S wipe the credit card.

7. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

8. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

9. If prompted, press F1

F1 to return to the

main menu or press F2

F2 to print customer

copy.

10. If prompted (if Counter Pay Tip is ON,

there is no tip entry screen during fi r st

communication, and the sale trans

change to Pre-auth trans, and prints out

preauth receipt) .After first

communication, the new tip enter

screen will appear, enter the new tip

amount and press OK, and terminal will

continue to do completion of previous

preauth, and prints out preauth

completion receipt.

11. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

12. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

13 . If prompted, press F1

F1 to return to the

main menu or press F2

F2 to print customer

copy.

Sale Transaction, Manual

1. Press F1

F1 for Sale

Sale

2 . If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

3 . If prompted, enter the Invoice

Number processing the sale, and press

OK.

4 . Key in the dollar amount of the

transaction without the decimal point,

and press OK

OK .

5 . If prompted, key the t ip amount and

press OK

OK .

6 . K ey the card number and press OK.

OK.

7. If prompted, key the credit card

expiration date in MMYY format and

press OK.

OK.

Note:

Note: This screen displays only if the

card number has been entered

manually.

8. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

bypassed.

9 . Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

10 . Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

11 . If prompted, press F1

F1 to return to the

main menu or press F2

F2 to print customer

copy.

12. If prompted (if Counter Pay Tip is ON,

there is no tip entry screen during fi r st

communication, and the sale trans

change to Pre-auth trans, and prints out

preauth receipt) .After first

communication, the new tip enter

screen will appear, enter the new tip

amount and press OK, and terminal will

continue to do completion of previous

preauth, and prints out preauth

completion receipt.

11. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

12 . Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

13. If prompted, press F1

F1 to return to the

main menu or press F2

F2 to print customer

copy.

Void

1. Press F2

F2 to select Void.

Void.

2. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

be by passed.

3. Press F2

F2 to select Yes

Yes

Yes if you want to

void the last transaction entered. Press

F1 to select No if you want to select

another transaction to void.

4. If you selected No

No , the terminal

prompts you to determine how to

retrieve the transaction you wish to void .

Press F1

F1 to retrieve the transaction by

invoice number. Press F2

F2 to retrieve the

transaction by the credit card account

number.

5. If you selected to retrieve by Inv#

Inv#

Inv# , key

the invoice number of the transaction

to be voided and press OK

OK .

6. If you selected to retrieve Acct#

Acct#

Acct# , key

the last four digits of the credit card

number of the transaction to be voided

and press OK

OK .

7. The selected transaction information

displays. If you want to void this

transaction, select Yes. If you do not

want to void the transaction at this time,

select No

No to return to the main menu. To

display the next transaction, which

meets the same criteria, select Next

Next .

8. Swipe or manually enter the card

number that needs to be voided.

9. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

10. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

11. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return to Main menu.

Refund

1. Press F3

F3 to select Refund.

Refund.

2. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

be by passed.

3 . If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

4. If prompted, enter the Invoice

Number processing the sale, and press

OK.

5. Key the amount of the transaction

and press

OK.

6. Slide card through the card reader, or

key account number and press OK.

OK.

7. If prompted, key card expiration date

in MMYY format, and press OK.

OK.

Note:

Note: This screen displays only if the

card number has been entered

manually.

8. If prompted, key the password and

press OK.

OK.

Note: This prompt, if enabled, cannot

be bypassed.

9. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host

10. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

11. If prompted, press F2

F2 to print

customer copy, or press F1

F1 to return to

the main menu.

Force Post

1. Press ▼one time to scroll menu.

2. Press F1

F1 for Force

Force

Force Post

Post

Post .

3. If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

4. If prompted, enter the Invoice

Number processing the sale, and press

OK.

5. Key the amount of the transaction

and press OK.

OK.

6. If prompted, key the tax amount for

the transaction, and press OK.

OK.

7. If prompted, key the t ip amount and

press OK

OK .

8. Key the approval code provided by

the voice

authorization call center and press OK.

OK.

Note:

Note: This prompt cannot be bypassed.

9. Swipe the card through the card

reader, or key the card number and

press OK.

OK.

10 If prompted, key the credit card

expiration date in MMYY format and

press OK.

OK.

Note:

Note: This screen displays only if the

card number has been entered

manually.

11. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

bypassed.

12. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

13. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

14. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return t the main menu.

P r e Auth

1. Press ▼one time to scroll menu.

2. Press F

F 2

2for Pre

Pre

Pre Auth

Auth

3. If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

4. If prompted, enter the Invoice

Number processing the sale, and press

OK.

5. Key the amount of the transaction

and press OK.

OK.

6. Swipe the card through the card

reader, or key the card number and

press OK.

OK.

7. If prompted, key the credit card

expiration date in MMYY format and

press OK.

OK.

Note:

Note: This screen displays only if the

card number has been entered

manually.

8. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

bypassed.

9. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

10. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

11. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return t the main menu.

P r e Auth Completion

1. Press ▼one time to scroll menu.

2. Press F

F 3

3for P

P a

a uth

uth

uth Comp

Comp

3. You can retrieve transaction by

choosing Clrk (F1), Amt (F2), Acct(F3),

Inv#(F4)

4. Key clerk ID to retrieve trans.

5. Key amount to retrieve trans.

6. Key last 4 digits of account to retrieve

trans.

7. Key invoice number to retrieve trans.

8. The selected transaction information

displays. If you want to complete this

transaction, select Yes. If you do not

want to complete the transaction at this

time, select No to return to the main

menu. To display the next transaction,

which meets the same criteria, select

Next.

9. If you selected YYYeses in the

previous menu, the left screen will be

displayed, and you can input a new

Amt then press OK

10. If prompted, key the t ip amount and

press OK

OK .

11. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host

12. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

13. If prompted, press F2 to print the

customer copy of the receipt, or press

F1 to return to Main menu.

Auth Only

1. Press ▼one time to scroll menu.

2. Press F

F 4

4for Auth

Auth

Auth Only

Only

3. If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

4. If prompted, enter the Invoice

Number processing the sale, and press

OK.

5. Key the amount of the transaction

and press OK.

OK.

6. Swipe the card through the card

reader, or key the card number and

press OK.

OK.

7. If prompted, key the credit card

expiration date in MMYY format and

press OK.

OK.

Note:

Note: This screen displays only if the

card number has been entered

manually.

8. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

bypassed.

9. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

10. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

11. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return t the main menu.

Debit Retail Transactions

1. Press F1

F1 for Sale

Sale

2 . If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

3 . If prompted, enter the Invoice

Number processing the sale, and press

OK.

4 . Key in the dollar amount of the

transaction without the decimal point,

and press OK

OK .

5 . If prompted, key the cash back

amount on the transaction and press

OK.

6 . S wipe the credit card.

Note: Debit card no. Cannot be

entered manually.

7. Wait for customer to confi rm the

transaction by pressing OK on the

PinPad.

8. Wait for customer to select account

on PinPad

9. Wait for customer to enter the

password on PinPad.

10 . Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

11 . Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

12 . If prompted, press F1

F1 to return to the

main menu or press F2

F2 to print customer

copy.

Debit Void

1. Press F2

F2 to select Void.

Void.

2. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

be by passed.

3. Press F2

F2 to select Yes

Yes

Yes if you want to

void the last transaction entered. Press

F1 to select No if you want to select

another transaction to void.

4. If you selected No

No , the terminal

prompts you to determine how to

retrieve the transaction you wish to void .

Press F1

F1 to retrieve the transaction by

invoice number. Press F2

F2 to retrieve the

transaction by the credit card account

number.

5. If you selected to retrieve by Inv#

Inv#

Inv# , key

the invoice number of the transaction

to be voided and press OK

OK .

6. If you selected to retrieve Acct#

Acct#

Acct# , key

the last four digits of the credit card

number of the transaction to be voided

and press OK

OK .

7. The selected transaction information

displays. If you want to void this

transaction, select Yes. If you do not

want to void the transaction at this time,

select No

No to return to the main menu. To

display the next transaction, which

meets the same criteria, select Next

Next .

8. If you choose F2 “ yes ” , in the previous

screen, the left screen will be displayed,

then you should swipe the debit card

9. Wait for customer to confirm the

transaction by pressing OK on the

PinPad.

10. Wait for customer to select account

on PinPad

11. Wait for customer to enter the

password on PinPad.

12. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

13. Host response message will be

displayedon terminal screen. At this

same time, merchant copy will be

printed out.

14. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return to Main menu.

Debit Restaurant Transactions

1. Press F1

F1 for Sale

Sale

2 . If prompted, enter the clerk ID of the

clerk processing the sale, and press OK.

OK.

3 . If prompted, enter the Invoice

Number processing the sale, and press

OK.

4 . Key in the dollar amount of the

transaction without the decimal point,

and press OK

OK .

5 . If prompted, key the tax amount and

press OK

OK .

6. Customer can choose the options via

F1, F2, F3, F4, then press OK

6. If prompted, key the cash back

amount on the transaction and press

OK.

7 . S wipe the credit card.

Note: Debit card no. Cannot be

entered manually.

8. Wait for customer to confirm the

transaction total by pressing OK on the

PinPad.

9. Wait for customer to select account

on PinPad

10. Wait for customer to enter the

password on PinPad.

11 . Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

12 . Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

13 . If prompted, press F1

F1 to return to the

main menu or press F2

F2 to print customer

copy.

Debit Void

1. Press F2

F2 to select Void.

Void.

2. If prompted, key password and press

OK.

Note:

Note: This prompt, if enabled, cannot

be by passed.

3. Press F2

F2 to select Yes

Yes

Yes if you want to

void the last transaction entered. Press

F1 to select No if you want to select

another transaction to void.

4. If you selected No

No , the terminal

prompts you to determine how to

retrieve the transaction you wish to void .

Press F1

F1 to retrieve the transaction by

invoice number. Press F2

F2 to retrieve the

transaction by the credit card account

number.

5. If you selected to retrieve by Inv#

Inv#

Inv# , key

the invoice number of the transaction

to be voided and press OK

OK .

6. If you selected to retrieve Acct#

Acct#

Acct# , key

the last four digits of the credit card

number of the transaction to be voided

and press OK

OK .

7. The selected transaction information

displays. If you want to void this

transaction, select Yes. If you do not

want to void the transaction at this time,

select No

No to return to the main menu. To

display the next transaction, which

meets the same criteria, select Next

Next .

8. If you choose F2 “ yes ” , in the previous

screen, the left screen will be displayed,

then you should swipe the debit card

9. Wait for customer to confirm the

transaction by pressing OK on the

PinPad.

10. Wait for customer to select account

on PinPad

11. Wait for customer to enter the

password on PinPad.

12. Dial Primary … Sending … Receiving …

will be displayed on terminal screen

when communicating with host.

13. Host response message will be

displayed on terminal screen. At this

same time, merchant copy will be

printed out.

14. If prompted, press F2

F2 to print the

customer copy of the receipt, or press

F1 to return to Main menu.

Batch Review

1. Press ▼three times to scroll menu.

2. Press F 4 to choose Batch Review.

3. Enter manager password “ 888888 ”

and press OK key, or enter original clerk

ID ’ s password key, or enter original clerk

ID ’ s password that did the transaction

and press OK

(Manager ’ s password is a default

password and it can be modified during

the terminal confi gu ration)

4. Select the method that should be

used to retrieve the transactions. Press

F1 to retrieve transactions by Clerk.

Press F2 to use Amount. Press F3 to

retrieve by last four digits of the Credit

Card Account Number. Press F4 to

retrieve by Invoice Number.

5. If clerk was selected, key the clerk ID

of the clerk whose transaction you want

to review and press OK.

6. If amount was selected, key the

amount of the transaction you want to

review and press OK.

7. If Acct was selected, key the last four

digits of the credit card account

number used in the transaction you

want to review and press OK.

8. If Inv# was selected, key the invoice

number from the receipt for the

transaction you want to review and

press OK.

9. The transaction information you

selected displays. Press F1 to complete

pre-auth transaction. Press F2 to reprint

the transaction receipt. Press F3 to

void this transaction and F4 to see the

next transaction in the batch.

Batch Total

1. Press ▼three times t o scroll menu.

2. Press F 3 to choose Batch Totals .

3. If you want to know the totals for

Credit Cards, press F1, if you want to

know the totals for Debit Cards, press F2

and if you want to know the totals for all

the transactions, you can choose F3.

4. Press OK to return to main menu.

Batch Settlement

1. Press F 4 to choose Batch Settlement

2. Print the settlement detail report and

totals report.

3. You can choose either Debit, Credit

or All depending on which transactions

you wish to settle.

4. Dial Primary … Sending … Receiving …

will be displayed on terminal screen.

5. After you choose F1/F2/F3, the

terminal will print out the Batch totals

report and Settlement Report Then the

terminal goes back to the main screen.

Clearing and Incrementing

the Batch.

1. Press ▼twice to scroll menu.

2. Press F 3 key to select other setup

3. Key the manager password and press

OK.

4. Press ▼twice t o scroll menu.

5. Press F3 to select Clear Batch.

6. Press F1 to cancel. Press F2 to clear

the batch

7. Terminal clears batch.

Delete Record in the Batch

1. Press ▼3 times to scroll menu.

2. Press F 3 key to select other setup

3. Key the manager password and press

OK.

4. Press ▼t wo times t o scroll menu.

5. Press F1 to select Delete Record

(if the batch is empty, the screen will

show “ batch empty ”

6. Select the method to be used to

retrieve the transactions. Press F1 to

retrieve transactions by Clerk. Press F2

to use Amount. Press F3 to retrieve by

last four digits of the Credit Card

Account Number. Press F4 to retrieve

by Invoice Number

7. If clerk was selected, key the clerk ID

of the clerk who performed the

transaction you want to delete and

press OK.

8. If amount was selected, key the

amount of the transaction you want to

delete and press OK.

9. If Acct was selected, key the last four

digits of the credit card account

number used in the transaction you

want to delete and press OK.

10. If Inv# was selected, key the invoice

number from the receipt for the

transaction you want to delete and

press OK.

11. The transaction information you

selected displays. Press F1 to delete

this transaction and F4 to select the next

transaction in the batch

Terminal and other hardware trouble

Terminal not working

The first thing to do in any case of a

terminal not working properly is to turn it

off and back on again. Just like

restarting your personal computer when

it acts up, this resets the memory and

frequently solves the problem. Also

check to make sure the te rminal is

plugged in and all of the cables are

attached properly. As simple as these

suggestions may sound, they are most

often the culprits of terminals not

working.

Printer not working

Just as for terminals, the first thing to do

if your printer is not working properly is to

turn it off and back on. Check to make

sure the cords are plugged in properly.

If that doesn't work, try a self test by

turning the printer off, press on the line

p rinter button. If the self test does not

work, the problem is with the printer

itself, so please call Conquest Financial

for help.

My printer is printing blank receipts

The paper roll for these printers is heat

sensitive and you likely have it in

backwards. Simply take out the roll, turn

it around and try printing on the other

side.

Not able to dial out

Start with the basics. Verify the

connection and make sure the terminal

is plugged in properly. If the terminal

shares the line with a phone or fax

machine, ensure there are no incoming

messages or faxes. When you hear a

dial tone, try again.

Experiencing slow dialing

In remote areas and some other cases,

static builds up on the telephone lines.

Unplug the cord and blow on it. We

don't know why, but it does seem to

work!

PINPad not working

Try turning off the power, unplugging

and replugging the PINPad and then

turning the power back on.

If the keys are sticky, take a damp cloth

with diluted cleaner and gently wipe

around the keys. You could also try an

air duster to remove small debris.

If your card reader is not functioning

well, you can obtain a cleaning card to

swipe or use an air duster to clean out

the track.

A preventative measure

Protect your terminal from being

affected from power surges. A simple

power bar can protect your terminal

from power surges, delayed response

and communication errors that

sometimes occur with splitters. If your

terminal does go blank, and turning it

off and on doesn't work, check to make

sure the power outlet is working as well.

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