TableSafe RAIL Manuel utilisateur
2320 Presidential Drive, Suite 101, Durham, NC 27703 USA Voice: 919-381-4235
Certification Exhibit
FCC ID: 2AAUJ-R001
FCC Rule Part: 15.225 and 15.247
TÜV SÜD Project Number: 16-3026
Manufacturer: TableSafe, Inc.
Model: RAIL2
Manual
RAIL User Manual
Date: August 16, 2017
Version: 1.2
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Table of Contents
RAIL Introduction_________________________________________________________________________________________________________________________3
Product Features__________________________________________________________________________________________________________________________3
Staff Login __________________________________________________________________________________________________________________________________4
Server Tools _______________________________________________________________________________________________________________________________5
Manager Utilities__________________________________________________________________________________________________________________________8
Prepare the Check ________________________________________________________________________________________________________________________9
Presenting the RAIL ______________________________________________________________________________________________________________________9
Order Summary _________________________________________________________________________________________________________________________ 10
Receipt Delivery ________________________________________________________________________________________________________________________ 14
Survey ____________________________________________________________________________________________________________________________________ 15
RAIL LED Indicators ____________________________________________________________________________________________________________________ 16
Help Menu and Abort Transaction ___________________________________________________________________________________________________ 17
Split by Item Disabled __________________________________________________________________________________________________________________ 18
Changes After Check Presentation ___________________________________________________________________________________________________ 19
Split Check on POS ______________________________________________________________________________________________________________________ 19
Credit Card Errors ______________________________________________________________________________________________________________________ 20
RAIL Maintenance ______________________________________________________________________________________________________________________ 21
How to Charge a RAIL __________________________________________________________________________________________________________________ 21
Federal Communications Commissions (FCC) Statement ________________________________________________________________________ 22
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RAIL Introduction
The RAIL is a patented, handheld, digital device designed to replicate the look and feel of a traditional bill presentation
folder. The RAIL allows guests to securely self-swipe credit cards, auto-calculate tip, split the bill multiple ways, and
choose how to have their receipt delivered. It provides additional services to restaurants including surveys, advertising,
manager alerts and guest data-related reporting.
Key Features
Security
Payment Platform
Purpose Built
Transaction Status LEDs
Product Features
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Staff Login
Clock in on POS before logging into the RAIL.
When on the Server Login screen, simply input your PIN, or swipe your
POS Login Card through the RAIL’s MSR.
Below are some issues and resolutions related to logging in:
1. Employee logged in on other terminal
If you are logged in on the POS terminal, you will not be able to log into
the RAIL. Log out of the POS and retry on the RAIL.
2. Manager or Employee does not have sufficient access rights to
perform the action
This is tied to staff settings in the POS BOH system. Granting or hindering
“right to perform the action” will need to be changed on the POS BOH.
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Server Tools
Once logged in to the RAIL, the server will be presented with the “My Tables” screen, which shows all of the server’s
currently open tables from the POS. Servers will be able to select tables from this screen to begin the payment process
when the guest is ready to check out.
In the upper right corner of the screen, a gear icon will bring up the Utilities menu. The utilities include:
Servers
•Receipt Printer
•Tip Report
•RAIL Status
•Display Settings
Managers
•Factory Reset
•Update Software
•Power Off
•View All Tables
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Receipt Printer
A receipt printer should be selected at the beginning of each server’s shift for
whenever a guest selects a printed receipt. Each server may have their own receipt
printer location and any RAIL device can be used to designate the location.
Tip Report
The Tip Report displays all the checks closed on the RAIL with credit and their
subtotals, tip amounts, and percentages for that server logged in. Additionally, a
summary report will show the server’s average tip percentage and total amount of
tips received for the shift.
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RAIL Status
The RAIL Status displays a RAIL’s current software versions and hardware
information.
Display Settings
The Display Settings allows a user to modify the RAIL’s screen brightness and LED
brightness.
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Manager Utilities
Managers have the same utilities as servers, plus the following:
Factory Reset
•Restarts the RAIL to factory settings. Factory reset will need to be selected if a new wireless network will be used
with the RAIL or new credentials are required to maintain RAIL connectivity
Update Software
•Checks for any available software updates and begins the download of that software when selected
Power Off
•Powers the RAIL down. The RAIL will turn back on once placed into a charging station and will reconnect to last
connected network
View All Tables
•If a user is configured with the appropriate permissions, once logged in they will have the ability to view all open
tables by selecting the “View All Tables” button
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Prepare the Check
Follow the steps below to present the RAIL when the guest is ready to check out.
•Select the table from “My Tables” screen
•Press “Please Click Here and Present to Guest”
•Close cover of folio
Presenting the RAIL
“This is the RAIL, our secure payment device to protect your credit card information. The screen will guide you through the
check out process with options like bill splitting and receipt types. If using a credit card, you will swipe your card here and
exit the device at this point. If you have any questions, select the question mark here and I will come by to help.”
Gift Cards
•The RAIL currently does not accept gift cards. Prior to presenting, confirm if the guest will pay with a gift card.
These will be processed on the POS system. If the gift card only applies a partial payment, use the RAIL device for
the remaining balance
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