SureFlap Sure feed Manuel utilisateur

User Manual

microchip

pet feeder

sureflap.com

EN: User Manual 1-18

Congratulations on the purchase of your new feeder!

The Microchip Pet Feeder has been designed to recognise either the microchip already

implanted in your pet or the SureFlap RFID Collar Tag (one included – packs of two

sold separately), allowing your pet to access their food whilst keeping out other

animals. Designed for use in multi-pet homes, the feeder will recognise authorised

pets opening only for them. If an unauthorised greedy or bully pet tries to eat from the

bowl it will not open, or if the feeder is already open the lid will close. The SureFeed

bowls have an integrated seal on the top lip. This has been designed so that once the

lid of the feeder is closed a seal is formed with the top of the bowl, keeping your pet’s

food fresher for longer.

Setting up the feeder to work in your home is a simple step by step process detailed in

this user manual. We will guide you through from inserting the batteries to teaching

your pet to use the feeder. When an authorised pet places their head inside the hoop

on the front of the feeder their microchip or collar tag will be read. The lid only opens

for pets (up to 32) who have been granted access.

What’s in the box

Microchip Pet Feeder

Single Grey Bowl

Split Grey Bowl

Grey Mat

SureFlap RFID Collar Tag

EN Welcome to your new feeder

Contents

Buttons & lights

Normal operation

Replacing the food (open/close lid)

Bowls & mats

Batteries

Learning your pet into the feeder

Teaching your pet to use the feeder

PART 1 - Introducing your pet to the feeder

PART 2 - Increasing the lid movement

Introducing a cautious pet to the feeder

Training multiple pets

Where to place the feeder

Lid close delay

Cleaning

Troubleshooting

Warranty & Disclaimer

Slider unlocks/locks

lid to allow removal

for cleaning. See

page 15 Light - see below

for descriptions.

Flashing Green (once every second) - Learn mode

Green (constant) - Microchip has been successfully read (or learnt)

Flashing Orange - Feeder is in Training Mode

Flashing Red (every few seconds) - Low battery

Lights

Buttons & lights

Add a pet - used to learn your pet’s

microchip into the feeder. See page 8

Open / Close - allows access to

the bowl for refill or cleaning.

Training Function - used to teach your pet to use

the feeder. See page 9

There are 3 main controls found at the rear of the feeder:

Sensors used

to recognise

when your pet

approaches the

feeder.

Feeder Mat - used to

catch spilt food.

When a pet places its head into the hoop on the front

of the feeder, the microchip reader is activated.

Normal operation

Once set up (see pages 8-10 for setup and training) the SureFeed Microchip Pet Feeder will stop greedy

or bully pets from accessing food that is not theirs, giving you control over your pets’ prescription diets,

medication and weight management. It is common that pets like to eat small amounts of food throughout

the day. The SureFeed bowls with integrated seal have been designed to accommodate this regular use

keeping food fresher throughout the day and reducing wastage.

The feeder lid will remain closed at all times until

it is opened for food replacement - see page 5 -

or an authorised pet approaches to eat.

If the pet is authorised and allowed to eat, the lid

will slide open for them.

If an unauthorised greedy pet tries to eat from the feeder

when the lid is closed then the lid will simply not open.

Once your pet has eaten and moved away from

the feeder the lid will close aer a short delay

(See page 14 to adjust the lid delay). This once

again seals the bowl keeping the food fresher.

Authorised pet

Unauthorised pets

Press the open/close button

( ) to open the feeder.

Fill a clean bowl with food.

Ensure that you do not overfill

the bowl as this may prevent the

lid from closing fully and cause

a mess.

Clean the bowl or replace

with a fresh bowl.

Remove the dirty bowl

for cleaning.

Place the filled bowl into the

feeder and press the open/close

( ) button to close the lid and

seal the food. The feeder can now

be used as normal.

Before placing the bowl back into

the feeder, ensure that all the

surfaces on the feeder are wiped

clean and there is no food debris

under the bowl. This allows the lid

to move freely and seal correctly

onto the bowl.

Replacing the food (Open/close lid)

It is important to change your pet’s food on a daily basis, not only to ensure your pet stays happy and

healthy, but also to keep the feeder clean and in working order.

If you have multiple feeders or if you just want to

customise your feeder, you can purchase coloured

bowls and mats separately.

Suitable for a single portion of

wet or dry food.

The split bowl is designed for wet and

dry food used at the same time.

The silicone mat is placed on the front of

the feeder (see page 3 for mat location)

and is designed to collect food mess

making it easy to clean daily.

Bowls & mats

To purchase additional bowls and mats ask

a SureFlap stockist or visit: sureflap.com

Available in blue, green, pink and grey.

Please remove the bowl and mat from

the feeder when cleaning. To keep the

integrated seal in optimal condition we

recommend hand washing only.

The bowls and mat supplied have been specifically designed to work with SureFeed products.

The SureFeed bowls have an integrated seal on their top lip. Once the lid of the feeder is

closed, flies can’t get in and food stays fresher. The silicone mat helps control mess and can

be removed daily for easy cleaning.

Add some colour!

Please ensure bowls and mats are washed before their first use.

Batteries

First remove the mat, then turn the

feeder upside down to access the

battery compartments.

Insert the batteries. Ensure the +/-

symbols on the batteries match the

symbols on the feeder itself.

Remove the battery covers

Replace the battery covers

Always use 4 good quality 1.5V alkaline C Cell batteries. This will ensure the

best performance of your feeder. This product is not designed for use with

rechargeable batteries. The light at the back of the feeder will flash red every few

seconds if the batteries are low.

+ +

- -

The lid will open and the light

will flash green once every second. The

feeder will stay in this mode until a pet is

learnt or if you cancel with a second press

of the Add Pet ( ) button.

When your pet eats from the bowl and has

been learnt, the light will stop flashing and

remain on. When your pet moves away from

the feeder the lid will close and the green

light will turn o. Their microchip number is

now stored permanently in memory, even

when the batteries are removed.

Press the Add Pet ( ) button found

on the rear of the feeder.

Put some food/treats into the bowl

and place the feeder where you would

normally feed your pet.

If you want to use the feeder for more than one pet, you can do this by repeating the process.

You are able to store up to 32 pets in each feeder.

When learning your pet into the feeder, make sure all other pets are kept away. If the wrong

pet is accidentally learnt you can perform a factory reset, as detailed in the troubleshooting

- see page 16. You can also use the SureFlap RFID Collar Tag if your pet does not have a

microchip and wears a collar.

Learning your pet into the feeder

In order to learn a pet’s microchip number, sensors located in the hoop at the front of the feeder

must detect a pet’s presence. Therefore it is important to ensure that your pet places their head

through the hoop to eat. No amount of waving your pet in front of the feeder will have an eect.

Now fill the bowl of your choice with your pet’s favourite food and once again place the feeder in

your pet’s normal eating spot.

During this first stage of teaching your pet to use the feeder,

the lid will not close aer they have finished eating.

Remember to take your time and let your pet get used to their new bowl.

Once they are happy proceed to Part 2.

It is important to allow your pet to get used to their new feeder for a couple of days without

any lid movement. Ensuring they are comfortable with their new bowl will help once we start

to introduce movement to the lid. This can take a little time but be patient, and do not move

on to Part 2 until your pet seems confident. See page 11 for help on introducing particularly

cautious pets to the feeder.

With the lid closed press the Training Function button ( ) once on the

rear of the feeder. The lid will open and the light will flash orange (once

every few seconds).

Now when your pet eats from the bowl there will be some

movement as the lid opens fully. When they finish eating, it will

close slightly.

PART 2 - Increasing the lid movement

PART 1 - Introducing your pet to the feeder

Now start to add increasing amounts of movement to the lid. This allows your pet to get

used to the motion of the lid in 3 stages. Once again, for the best results and a happy pet it is

important to be patient and not rush this process. The amount of time required at each stage

will vary for each pet (days/weeks) but we recommend taking a few days for each step.

Start to increase the motion of the lid by pressing the Training

Function ( ) button once again. The lid will close a small amount

and the light will flash orange twice.

Teaching your pet to use the feeder (training mode)

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