Star TSP564II Manuel utilisateur

Star-TSP564II - Installation guide 

Connecting the device 

Place the device on a steady desk, connect the power cable and connect an ethernet cable .

Power on the device, the printer automacally connects to the network and can obtain an IP address from

the DHCP server on the network.

Open the front cover and install a paper roll. The paper must be rolled towards you. There is a picture inside

the cover on how to place the paper. You can also ﬁnd an instrucon video below.

hps://youtu.be/QNqWsR30E

Important : Keep the ethernet cable connected unl the conﬁguraon in completed, you might need to go

back to the management page, even aer the wiﬁ conﬁguraon

Aer the inializaon process, a conﬁguraon overview cket is printed. ( if not, then press the button for 5

to 9 seconds ) - the ip is on the second cket printed by the device.

Use a computer to surf to the built-in network ulity.

 

Configure Wireless Network 

If the printer needs to be connected to a wireless network then a wireless dongle needs to be connected to

the device. Conﬁgure the correct wireless network under Conﬁguraon - Wireless Network.

Click the “Enter” buon under “Site survey”. All available networks will be listed. Connect to the desired

network.

Configure CloudPRNT option 

●Go to the CloudPRNT opon and apply the Cubigo speciﬁc sengs:

●CloudPRNT Service: ENABLE

●ServerURL: hps://cubigostarcloudprod.azurewebsites.net/api/starcloud

FOR UAT: https://cubigostarclouduat.azurewebsites.net/api/starcloud

●Polling me: 5 sec

●Username: <blank>

●Password: <blank>

 

Technical background 

Star CloudPRNT is a protocol to enable prinng from remote servers. Cubigo has implemented this protocol

in the product backend enabling devices conﬁgured to connect to the Cubigo backend to retrieve their print

jobs.

CloudPRNT is designed to be simple to implement, versale and secure. The device connects to the Cubigo

backend using the hps protocol and retrieves a REST/JSON API and common print job data formats. The

setup does not require speciﬁc ﬁrewall, port forwarding or tunneling to enable connecvity.

Community configuration 

When we want to use the cket printer in a community, we have to provide the MAC address of the

networking device that will be used to connect to the internet. A MAC address is a worldwide unique

idenﬁer of a networking device. In case you are connecng to Wiﬁ, you have to provide the dongle's MAC

address and not the Ethernet.

In case the Wiﬁ network is not available during a maintenance period, the conﬁguraon can be switched to

another MAC address. This change needs to be done by a developer.

 

Troubleshooting 

When you can't get the printer running or got stuck in the installaon procedure, then these

troubleshoong guidelines should help you out.

OPTION 1: read the led signals

OPTION 2: If needed perform a factory reset

The intelligent interface built into the TSP654II is in the video at 3:55

hps://youtu.be/aM0TiqbT70I

OPTION 3: Watch this common error instrucon video for a soluon

hps://youtu.be/sB9SSwvPMuI

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