SmartPay EFTPOS Manuel utilisateur

Charging the terminal

You can charge the terminal by plugging the cable directly into the

terminal or placing it on a base station connected to power (optional

accessory).

Loading paper rolls

1. Pull printer cover release ap to open the printer bay.

2. Remove existing roll core and place new roll into printer. The tongue

of the paper should be feeding up from underneath and out towards

the top of the terminal.

3. Pull out the tongue of the paper roll so it is coming out of the feeder

and close the printer cover.

To order more paper rolls visit smartpay.com.au/order-online

Delivery fee applies.

Getting Started Guide

Thank you for choosing Smartpay.

Let’s get you ready to begin taking payments.

What’s in the box

*You may need to use the cables and collateral from your existing terminal. If you require

additional cables or collateral, give our customer service team a call on 1800 433 876.

EFTPOS

Terminal

Paper

rolls

Charging

cables*

Received a terminal due to a technical issue?

Give our technical support team a call on 1800 433 876

and we will guide you through the steps to start transacting

again.

Need help?

To download the full user guide to see all functionalities and

specications for your terminal visit smartpay.com.au/guides

Automatic Settlement

A nominated settlement time is applied to the terminal

and/or set to the time you provided on your application

form. The terminal will connect to the network and process

a settlement automatically every 24 hours. A detailed

receipt is printed for your merchant record.

To read more about this please refer to our full user guide at

smartpay.com.au/guides

If you need to change your automatic settlement time,

please give us a call on 1800 433 876.

STEP ONE: Switch on

STEP TWO: Connect to the payment network

Turn the terminal on by holding the button on

the terminal.

Your terminal is already connected to the internet via 3G.

If you want, you can change how your terminal connects to the internet

by following the instructions below:

Press Menu > Miscellaneous > Comms Setting > Change Comms Type >

Select Wi-Fi/3G/Base Ethernet.

Wi-Fi

Terminal will prompt to enter Wi-Fi details:

1. Press YES

2. Select SCAN

3. Choose your Wi-Fi network, press ENTER to conrm

4. Enter your password and press ENTER

5. You’re now ready to take payments

Please avoid connecting to public networks as this may impact on the

speed of the terminal.

Ethernet

You should have received a base station, if not, you will need

to order one by giving us a call on 1800 433 876

Plug in your B210 base station and place your terminal into

the station.

1. Press QUICK

2. Press YES to connect to B210_XXXXX

3. Press YES to ‘run initialisation process’

4. You’re now ready to take payments

Power button

Follow these simple steps to get your terminal

connected, ready to take payments.

Purchase Refunds (If enabled)

SmartCharge

We suggest that you only accept refund transactions put

through back to the same card as the original transaction.

^To process refunds you will need to setup a refund PIN. Please call Smartpay merchant

services on 1800 433 876 to setup your dedicated refund PIN. Please note: Your refund PIN

will only be provided after you have performed a transaction. Limits may apply.

Quick Reference Guide | Smartpay D210E

Manual Log On: MENU > MANUAL LOGON

Reprint last receipt: MENU > REPRINT

If you accept MOTO or need to perform other functionalities,

like voids, Chinese QR payments or manual settlements.

Please refer to our user guide online at

smartpay.com.au/guides

Common Admin Functions

Key in the purchase

amount and

press ENTER

Present terminal to

customer – they will be

prompted on screen

to PRESENT/INSERT

a. Insert - customer follows

screen prompts to select

account and enter PIN

b. Tap - for transactions over

$100 the customer will be

prompted to enter their PIN

Terminal displays ACCEPTED or DECLINED result

Looking for more information?

Receipt will be oered (depending on receipt print/

prompt settings)

PURCHASE $5.00

APPROVED

Select TRANS Select REFUND

PURCHASE/CASH

CASH

REFUND

BATCH

1 2

Key in REFUND amount

and press ENTER code Enter your REFUND PIN^

REFUND

PASSWORD?

REFUND

AMOUNT

$5.00

Present terminal to customer

- they will be prompted on

screen to PRESENT/INSERT

Terminal display ACCEPTED

or DECLINED result

APPROVED

Receipt will be oered (depending

on receipt print/prompt settings)

1800 433 876

If you have SmartCharge enabled, the surcharge amount

displays automatically before the customer taps or enters

their PIN.

You can choose to pay the surcharge for your customer on

a particular transaction by following the steps below.

• Key in the purchase amount and press ENTER

• If you want to bypass the surcharge amount for a

customer, Press ^

• Enter “123456” as the password to bypass

You will be billed the surcharge amount instead of the

customer.

Customer taps or inserts

Visit smartpay.com.au/guides to nd the correct

integration guide for your setup.

Using an integrated EFTPOS system?

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