Sierra Wireless Compass Series HSPA Manuel utilisateur

2130961

Rev 1.1

Compass™ Series HSPA

USB Modem

Installation Guide

Preface

Important Notice

Safety and Hazards

Limitation of

Liability

Due to the nature of wireless communications, transmission

and reception of data can never be guaranteed. Data may be

delayed, corrupted (i.e., have errors) or be totally lost.

Although significant delays or losses of data are rare when

wireless devices such as the Sierra Wireless modem are used in

a normal manner with a well-constructed network, the Sierra

Wireless modem should not be used in situations where failure

to transmit or receive data could result in damage of any kind

to the user or any other party, including but not limited to

personal injury, death, or loss of property. Sierra Wireless

accepts no responsibility for damages of any kind resulting

from delays or errors in data transmitted or received using the

Sierra Wireless modem, or for failure of the Sierra Wireless

modem to transmit or receive such data.

Do not operate the Sierra Wireless modem in areas where

blasting is in progress, where explosive atmospheres may be

present, near medical equipment, near life support equipment,

or any equipment which may be susceptible to any form of

radio interference. In such areas, the Sierra Wireless modem

MUST BE POWERED OFF. The Sierra Wireless modem can

transmit signals that could interfere with this equipment.

Do not operate the Sierra Wireless modem in any aircraft,

whether the aircraft is on the ground or in flight. In aircraft, the

Sierra Wireless modem MUST BE POWERED OFF. When

operating, the Sierra Wireless modem can transmit signals that

could interfere with various onboard systems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. Sierra Wireless

modems may be used at this time.

The driver or operator of any vehicle should not operate the

Sierra Wireless modem while in control of a vehicle. Doing so

will detract from the driver or operator's control and operation

of that vehicle. In some states and provinces, operating such

communications devices while in control of a vehicle is an

offence.

The information in this manual is subject to change without

notice and does not represent a commitment on the part of

Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES

SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL

DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL,

CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES

INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR

Rev 1.1 Apr.08 3

Compass Series HSPA USB Modem Installation Guide

Patents

Trademarks

REVENUE OR ANTICIPATED PROFITS OR REVENUE

ARISING OUT OF THE USE OR INABILITY TO USE ANY

SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS

AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES OR THEY ARE

FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.

Notwithstanding the foregoing, in no event shall Sierra

Wireless and/or its affiliates aggregate liability arising under or

in connection with the Sierra Wireless product, regardless of

the number of events, occurrences, or claims giving rise to

liability, be in excess of the price paid by the purchaser for the

Sierra Wireless product.

Portions of this product may be covered by some or all of the

following US patents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878 7,053,843 7,106,569 7,145,267

7,200,512 7,295,171 7, 287,162 D442,170 D459,303

D599,256 D560,911

and other patents pending.

This product includes

technology licensed from:

QUALCOMM

Licensed by QUALCOMM Incorporated under one or more of

the following United States patents and/or their counterparts

in other nations:

4,901,307 5,056,109 5,101,501 5,109,390 5,228,054

5,267,261 5,267,262 5,337,338 5,414,796 5,416,797

5,490,165 5,504,773 5,506,865 5,511,073 5,535,239

5,544,196 5,568,483 5,600,754 5,657,420 5,659,569

5,710,784 5,778,338

Manufactured or sold by Sierra Wireless or its licensees under

one or more patents licensed from InterDigital Group.

“Heart of the Wireless Machine®” is a registered trademark of

Sierra Wireless. Watcher®is a trademark of Sierra Wireless,

registered in the European Community.

Sierra Wireless, the Sierra Wireless logo, the red wave design,

the red-tipped antenna, and TRU-Install are trademarks of

Sierra Wireless.

4 2130961

Preface

Rev 1.1 Apr.08 5

Windows®is a registered trademark of Microsoft Corporation.

QUALCOMM® is a registered trademark of QUALCOMM

Incorporated. Used under license.

Macintosh®is a trademark of Apple Inc., registered in the U.S.

and other countries.

Other trademarks are the property of the respective owners.

Contact

Information

Consult our website for up-to-date product descriptions,

documentation, application notes, firmware upgrades, trouble-

shooting tips, and press releases:

www.sierrawireless.com

Revision History

Revision

number Release

date Changes

1.0 April 2008 New document

1.1 May 2008 Revised instructions for inserting the SIM card.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Compass Series HSPA USB Modem Installation Guide

6 2130961

Contents

Introducing the Compass USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Compass USB modem software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Overview of installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Insert the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Insert the Compass USB modem into the USB slot . . . . . . . . . . . . . . . . . 14

Connect to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Attach the Compass USB modem to the lanyard . . . . . . . . . . . . . . . . . . . . . . 16

Using your Compass USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing a SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the microSD card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the extension cable and laptop clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connection management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Launching 3G Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

The 3G Watcher window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Indicators in 3G Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Status icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Turning the radio on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Frequency band and network selection . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Reinstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Rev 1.1 Apr.08 7

Compass Series HSPA USB Modem Installation Guide

Care and Maintenance of Your Compass USB Modem . . . . . . . . . . . . . . . . . .31

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 33

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Important notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Important safety/compliance information for North American users. . . . . . 36

Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 38

EU regulatory conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

8 2130961

1: Introducing the Compass USB 1

Modem

• Services supported

• Your account and

coverage area

• CompassUSBmodem

software

• Frequency band

support The Compass™USB third generation (3G) wireless modem

enables you to connect to the Internet, send and receive email,

connect to a corporate network or virtual private network

(VPN), or view streaming video, without the need for a cable.

The modem fits into Type A USB ports.

The Compass USB modem is TRU-Install™enabled. All the

required software is on the modem. When you set up your

modem, the software is installed on your computer. You do not

need an installation CD.

The modem has a built-in antenna plus an external jack for a

remote antenna. A slot on the end of the modem accommo-

dates a microSD external memory card. Depending on your

service provider, a microSD card may be included in your

package, or you may need to purchase it separately.

Services supported

Your Compass USB modem supports speeds of up to 7.2 Mbps.

However, actual speed depends on the services offered by

your service provider. Contact your service provider and visit

www.sierrawireless.com for details.

Maximum theoretical data speeds are:

• High Speed Download Packet Access (HSDPA)—up to

7.2 Megabits per second (Mbps)

• High Speed Upload Packet Access (HSUPA)—up to

2.0 Mbps

• Concurrent HSDPA/HSUPA (HSPA)—up to 3.6 Mbps

download and up to 1.5 Mbps upload

• Universal Mobile Telecommunications System (UMTS)—

384 kilobits per second (kbps)

• Enhanced Data rates for GSM Evolution (EDGE)—

236 kbps

• General Packet Radio Service (GPRS)—56 kbps

9Rev 1.1 Apr.08

Compass Series HSPA USB Modem Installation Guide

Note: If you purchased the

Compass USB modem from a

GSM service provider, you may

already have an account and a

SIM card. Otherwise, your

retailer should be able to give

you the names of companies

that provide these items.

Note: The fee for service is

usually higher when you are

roaming (connected to a network

other than the one belonging to

your service provider).

GPRS and EDGE are second generation (2G) data services.

UMTS and HSDPA/HSUPA are 3G data services.

When establishing a connection, your Compass USB modem

uses the fastest available service. If, for example, you are using

a Compass USB modem in an area that has EDGE service but

not UMTS or HSDPA/HSUPA service, the Compass USB

modem connects using EDGE service.

Once the connection is established, you have access to all

Internet services.

Your account and coverage area

You must have an account with a GSM service provider to use

the Compass USB modem. To use the modem’s 3G capability,

your account must be with a service provider that offers

HSDPA/HSUPA or UMTS service. (The Compass USB modem

is backwards compatible with 2G service.)

When you obtain your account, you are given a Subscriber

Identity Module (SIM) card containing account information.

Before you use the Compass USB modem, you must insert the

SIM card into it.

Your ability to obtain service depends on these factors:

• Network coverage—You must be within the network

coverage area.

• Service provider—If you are within the coverage area of a

network that is not operated by your own service provider,

you can obtain service only if there is a roaming agreement

between your service provider and the network operator.

• Account provisions—Your account may restrict your

usage to certain networks or limit the amount of time you

can use the network.

• Frequency band—You cannot connect to networks

operating in bands not supported by your Compass USB

modem, regardless of roaming agreements or account

provisions.

Most service providers have coverage maps on their web sites.

10 2130961

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