
8
Support Policies
If you have any problems in using our printers, the procedure to be followed is as fol-
lows:
Check the manual and guides available on the web site;
Contact the dealer from which you purchased the machine
Contact technical support by lling out the form beside remember to ll in all elds. Our
techni- cians will ricontatteranno within 3 working days.
In case your printer should re-enter in the factory to be repaired, our technical support
will give as- sign a le number to return and we will provide all the additional informa-
tion required.
Attention: the package should be the original one, penalty forfeiture of the guarantee
Upon receiving your printer, our technicians will assess whether the problem stems from
a failure, in this case the repair under warranty will be carried out for free, or by improp-
er use of the printer or by an improper use of material not approved by Sharebot: in the
latter case we will provide
you with a quote to request your consent to repair. For out-of-warranty printers may be
required a quote for the inspection.
Troubleshooting is a very important task for us and we think is necessary to share ex-
periences, problems and solutions. Because of that please give priority to the use of the
forum that will also allow others to take advantage of our and your eorts. Each month
we will evaluate who gave the best suggestions or reporting an issue with its solution,
we will reward with a surprise! Visit our website for more information.
If
you
are
int
erested
in
cust
omized
assistanc
e
progr
ams
please
c
ont
act
[email protected]