8
Taking a Payment using Chip and Pin
TERMINAL DISPLAY DESCRIPTION
Insert the Cardholder’s CARD into the reader
with the chip facing up and towards the keypad.
The terminal will check the card type then display
the screen shown.
Key in the amount in pence
(i.e. 1545 for £15.45) then press OK
The screen will now display the amount entered
for the customer to confirm and enter their PIN.
Using the keypad request the customer to enter
their 4 digit PIN, then press OK
The terminal will confirm the PIN entered is
correct and then prompt the Customer to hand
the terminal back to the merchant. If the Pin
number entered is incorrect the terminal will
prompt to re-enter. The customer has 3attempts
to get it right.
The terminal will make connection to the
Acquirers system to obtain an Authorisation
code. Ensure the card is not removed during this
process as it will VOID the transaction.
The First receipt which the terminal will print is
the Merchant copy, tear this off and then press
OK to print the Customer copy
Remove the card. Tear off the Cardholder’s
Copy. Check the transaction has been verified
and not Declined / Void or Cancelled
Terminal is now ready to take the next
transaction.
If the terminal shows “Call Auth Centre”
Please call your acquirer. The telephone
number will be displayed on the screen.
Follow the on screen prompts
All queries relating to payments that are being paid into your bank account must be directed
to your acquiring bank (see page 19 for contact details)
You must only enter the Authorisation Code provided to you by the Authorisation Centre.
Failure to do so could result in the money not being paid into your account.
