Ruijie Reyee Series Dimensions

Ruijie Reyee Series Access Point

FAQs

Document Version: 1.1

Date: 2022.12.12

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Preface

Intended Audience

This document is intended for:

Network engineers

Technical support and servicing engineers

Network administrators

Technical Support

Official website of Ruijie Reyee: https://www.ruijienetworks.com/products/reyee

Technical Support Website: https://www.ruijienetworks.com/support

Case Portal: https://caseportal.ruijienetworks.com

Community: https://community.ruijienetworks.com

Technical Support Email: [email protected]

Conventions

1. GUI Symbols

Interface

symbol

Description

Example

Boldface

1. Button names

2. Window names, tab name, field name and

menu items

3. Link

1. Click OK.

2. Select Config Wizard.

3. Click the Download File link.

Multi-level menus items

Choose System > Time.

2. Signs

This document also uses signs to indicate some important points during the operation. The meanings of these

signs are as follows:

Warning

An alert that calls attention to important rules and information that if not understood or followed can result in

data loss or equipment damage.

Note

An alert that calls attention to essential information that if not understood or followed can result in function

failure or performance degradation.

Instruction

An alert that contains additional or supplementary information that if not understood or followed will not lead to

serious consequences.

Specification

An alert that contains a description of product or version support.

3. Instruction

This manual is used to guide users to understand the product, install the product, and complete the

configuration.

The example of the port type may be different from the actual situation. Please proceed with configuration

according to the port type supported by the product.

The example of display information may contain the content of other product series (such as model and

description). Please refer to the actual display information.

The routers and router product icons involved in this manual represent common routers and layer-3

switches running routing protocols.

Contents

Preface.................................................................................................................................................. I

Contents................................................................................................................................................ I

1 FAQs About Reyee AP Login............................................................................................................ 1

1.1 What Is the Default Management IP Address of Reyee APs?..................................................1

1.2 How Do I Log In to a Reyee AP?...............................................................................................1

1.3 How Do I Log In to a Reyee AP Through Ruijie Cloud App?....................................................1

1.4 What Can I Do If I Fail to Log In to the Eweb Management System? ......................................4

2 FAQs About Passwords .................................................................................................................... 5

2.1 What Is the Default Login Password of Reyee APs?................................................................5

2.2 How Do I Change the Device’s Login Password?.....................................................................5

2.3 What Can I Do If I Forget the Password?..................................................................................7

3 FAQs About PPPoE Failures ............................................................................................................ 8

3.1 What Should I Do If a PPPoE Connection Fails to Be Set Up?................................................8

4 FAQs About Failures to Obtain IPAddresses................................................................................. 10

4.1 What Should I Do If the Device Cannot Obtain an IP Address Through DHCP?...................10

5 FAQs About Slow Internet Access Through ReyeeAPs..................................................................11

5.1 What Should I Do If Internet Access Is Slow?.........................................................................11

6 FAQs About InternetAccess Failures............................................................................................. 12

6.1 What Should I Do If I Cannot Access the Internet?.................................................................12

7 FAQs About SON ............................................................................................................................ 13

7.1 What Is SON?..........................................................................................................................13

7.2 Which Devices Can Act as the Master Device on the SON?..................................................13

7.3 What Is the Priority of Devices During Master Device Election of the SON? .........................13

7.4 How Is SON Enabled on Reyee APs?.....................................................................................13

7.5 How Is SON Disabled on Reyee APs?....................................................................................14

7.6 How Many Devices Can the SON Support When a Reyee AP Acts as the Master Device?.15

7.7 How Does the SON Perform Device Discovery? ....................................................................16

7.8 Does the SON Configuration Change If the Master Device Is Disconnected?.......................16

7.9 Does the SON Support the Preemption Mode?......................................................................16

7.10 What Is the IP Address of the Master Device on the SON? .................................................16

7.11 What Is the Difference Between the Default SSID @Ruijie-s and @Ruijie-m?....................16

7.12 How Is a Device Specified as the Master Device?................................................................17

7.13 How Does the Master Device Add a New Device to the Network?.......................................17

7.14 The SON Has Been Configured Successfully, but Devices Still Cannot Be Online on Ruijie

Cloud. Why?............................................................................................................................19

8 FAQs About Wireless Configuration................................................................................................ 20

8.1 What Is the Default Wi-Fi Name of a Reyee AP?....................................................................20

8.2 What Can I Do If SSID Configuration on Ruijie Cloud Fails to Be Synchronized to a Reyee

Device?....................................................................................................................................20

8.3 How Is a Wireless Client Blocked on a Reyee AP?................................................................21

8.4 How Are Users Associated with an AP Isolated on the Same Wi-Fi Network?......................22

8.5 Users Still Can Communicate with Each Other When AP Isolation Are Enabled. Why?.......23

8.6 How Are Radio Settings Adjusted When the Wireless Network Quality Is Low? ...................23

8.6.1 Optimizing the Radio Channel.....................................................................................23

8.6.2 Optimizing the Channel Width.....................................................................................24

8.6.3 Optimizing the Transmit Power....................................................................................25

8.6.4 Configuring the Disconnection Threshold....................................................................25

8.6.5 Configuring the Client Limit..........................................................................................26

III

8.6.6 Configuring the Roaming Sensitivity............................................................................27

8.6.7 Configuring WIO ..........................................................................................................28

8.7 Can Reyee AP Isolate Users That Connect to the same SSID with Different APs? ..............29

9 FAQs About Guest Wi-Fi................................................................................................................. 30

9.1 What Is Guest Wi-Fi?...............................................................................................................30

9.2 How Do I Configure Guest Wi-Fi on Ruijie Cloud App?..........................................................30

9.3 What Can I Do If the System Displays the Message that "The configuration is only supported

on the project with gateway?"..................................................................................................32

10 FAQs About AP Group Configuration............................................................................................ 33

10.1 How Do I Configure Different SSIDs for Different APs on the Same Network? ...................33

11 FAQs About Flow Control.............................................................................................................. 34

11.1 What Is Flow Control? ...........................................................................................................34

11.2 How Do I Configure Flow Control?........................................................................................34

12 FAQs About Parameters of Reyee APs........................................................................................ 35

12.1 Where Can I Find All Parameters of Reyee APs? ................................................................35

12.2 What Is the Coverage of Reyee APs?...................................................................................35

12.3 Do Reyee APs Support the Captive Portal on Ruijie Cloud?................................................35

12.4 What Is the Recommended Number of Clients of Reyee APs?............................................35

12.5 How Many SSIDs or WLANs Can Be Created on Reyee APs?............................................36

12.6 Do Reyee APs Support VLAN?.............................................................................................36

12.7 What Is the Maximum Rate of 2.4 GHz and 5 GHz for Reyee APs?....................................37

12.8 What Is the Antenna Type of Reyee APs?............................................................................37

Cookbook FAQs About Reyee AP Login

1 FAQs About Reyee AP Login

1.1 What Is the Default Management IP Address of Reyee APs?

The default management IP address of Reyee APs is 10.44.77.254.

1.2 How Do I Log In to a Reyee AP?

Log in to the device in wired mode:

(1) Connect a PC to a LAN port of the AP.

(2) Configure IP addresses of the PC and management interface to be on the same network segment.

(3) Visit http://10.44.77.254 through a browser.

(4) Enter the default password admin on the login page and click Login.

Log in to the device in wireless mode.

Connect to the default SSID @Ruijie-sxxxx of a Reyee AP. Then log in to the AP using the IP address of

192.168.120.1 or 10.44.77.254.

1.3 How Do I Log In to a Reyee AP Through Ruijie Cloud App?

Ruijie Cloud App provides a quick start to create a network and add devices.

Download Ruijie Cloud App by visiting https://cloud-as.ruijienetworks.com/admin3/mobileApp.

Perform the following steps:

(1) Connect a WAN port of an EG router to the Internet and connect other Reyee devices on the same network.

(2) Create a project.

Cookbook FAQs About Reyee AP Login

(3) Connect to the default SSID@Ruijie-mxxxx of a Reyee AP through your phone.

(4) Check whether devices are detected.

(5) Name the project and enter the management password.

Cookbook FAQs About Reyee AP Login

(6) Finish the WAN configuration and wireless configuration.

After the configuration, you can check that devices are all online. Then you can log in to the device through

Ruijie Cloud.

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