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To: All Authorized Business Partners Date: May 11, 2009

Subject: Technical Training Announcement

New Product: M035 M036 Color Printer

Training Format: Auto-Certification

Product Code Lanier Ricoh Savin

M035 SP C231N Aficio SP C231N SP C231N

M036 SP C232DN Aficio SP C232DN SP C232DN

The Ricoh Family Group pleased to announce the release of

the M035 M036 Printer.

The M035 M036 printer products are the next generation

desktop color laser printer for single users and small

workgroups. Successors of the SP C221N and SP C222DN,

the M035 M036 will help expand sales in both the IT, Direct

and Dealer channels. Updates to previous models include a

High Yield All In One Cartridge, lower cost per page, and a 2-

Line LCD Control Panel. A lower Total Cost of

Ownership also offers Ricoh greater success placing the

M035 M036 series in Major Accounts fleet situations.

Training Prerequisites:

Product Code Lanier Ricoh Savin

B222 or G160 LD435c or LP226cn Aficio MP C3500

or

SP C410DN

C3535 or CLP27DN

B222 or G160 Certified Professionals should have the skills necessary to service this series and

have been automatically certified by Ricoh University on the M035 M036 Printer.

It is strongly recommended that all Service Documentation for the M035/M036 be thoroughly

reviewed by all automatically certified Service Professionals rior to erforming any service.

It is also strongly recommended that Service Professionals review this material while they

have access to a M035/M036 Printer, referably with all o tions.

Service Professionals who are not currently certified on the B222 or G160 can achieve certification

on the M035 M036 Printer by completing either the D023 D027 D037 Instructor-led course or the

G160 Self-Pace course.

Page 2 of 2

RFG-eSource users may obtain the components of the M035 M036 Printer Service Documentation

Update Package by performing a search using the following Content ID numbers.

Description Content D

M035 M036 Service Manual rfg038935

M035 M036 Point-to-Point rfg038937

M035 M036 Parts Catalog rfg038936

M035 M036 Operator Guide(s) rfg038938

A hardcopy update package can also be obtained from your Regional Order Entry Department using

the following information (see ordering info below).

Description EDP Code

G165 G166 G167 G181 G182 G184 M035 M036 Service Documentation Update Package

A Hard Copy of the M035 M036 Service Manual will not be included in this Update

Package for this product. The manual is included in PDF format on the Documation CD.

003358MIU

M035 M036 Service Manual 004774MIU

M035 M036 Point-to-Point 004775MIU

M035 M036 Parts Catalog 004776MIU

If you have any questions regarding this or any other training, please visit the Ricoh University web

site at www.ricohuniversity.com or contact Ricoh University at (973) 882-2200.