Ricoh B234 Manuel utilisateur

TROUBLESHOOTING

TROUBLESHOOTING REVISION HISTORY

Page Date Added/Updated/New

5 09/07/2006 Updated Information – Paper Jam Codes

26 ~

27 11/21/2006 Updated Information – Service Ca Conditions

51 ~

52 09/07/2006 Updated Information – Service Ca Conditions

Program Down oad

SM 4-1 B2 4/B2 5/B2 6/D101/D102/D10

Trouble-

shooting

4. TROUBLESHOOTING

4.1 PROGRAM DOWNLOAD

4.1.1 OVERVIEW

Here are some important points to keep in mind when down oading software:

• If an error interrupts down oad processing, the machine cannot operate norma y

with the program software on y partia y down oaded.

• When down oad processing execution starts, “Down oading…” is disp ayed and

when down oading has comp eted successfu y, the message is c eared.

• If the down oad is interrupted when the “Down oading …” message is disp ayed,

the machine does not attempt a re-try.

• The program that down oads firmware from an SD card is part of the GW

contro er software. If down oading this software is interrupted, the program

stored in the machine may be corrupted. Because of this, it may not be possib e

to restart the down oading program. (In addition, if the GW contro er software

cannot be down oaded, other software on other SD cards cannot be

down oaded.) However, it may be possib e to restart the program without

rep acing the board by setting DIP SW 1 on the contro er to ON, and re-starting.

4.1.2 RECOVERY METHODS

When an error occurs during down oading, an error code is disp ayed on the

operation pane .

• If the down oad procedure can be re-started, re-start the down oad procedure.

• If the down oad procedure cannot be down oaded for other than the GW

contro er, rep ace the board where the down oaded program is stored.

• If the down oad procedure cannot be down oaded for the GW contro er, set DIP

SW 1 to ON. Power the machine off and on to start the down oading program.

After down oading has comp eted, set the DIP SW to OFF then power the

machine off and on again.

PROGRAM DOWNLOAD

B2 4/B2 5/B2 6/D101/D102/D10 4-2 SM

4.1. DOWNLOAD ERROR CODES

Display Details Recovery

Contro er ROM update error 1 01 Reboot after

card insert E01

↕

Modu e ID

Card No. xx/xx

When the update break data is stored in

NVRAM, the break modu e information and

the decompression modu e capab e of

writing do not match.

• Use the correct card

Contro er ROM update error 2. 02 Down oad Error E02

Power off/on Error occurs during ROM update program

initia ization.

• Cyc e the machine

off/on to rewrite

Contro er ROM update error 3 03 Down oad Error E03

Power off/on The ROM for the write operation does not

exist.

• Cyc e the machine

off/on

• Insta the missing ROM

DIMM

Contro er ROM update error 4 04 Down oad Error E04

Power off/on GZIP data confirmation fai s. (CRC va ue

check)

• Cyc e the machine

off/on

• Set DIP SW 1 to ON

and retry

• Rep ace RAM DIMM

• Rep ace contro er board

Contro er ROM update error 5 05 Down oad Error E05

Power off/on Error occurs when writing to the device.

• Cyc e the machine

off/on

• Set DIP SW 1 to ON

and retry

• Rep ace RAM DIMM

• Rep ace contro er board

Contro er ROM update error 6 06 Down oad Error E06

Power off/on

CPU c ock error.

• Turn the machine power

off/on.

• Set contro er DIPSW-1

to ON to force the

machine to write to

ROM.

• If you cannot force the

machine to write,

rep ace the contro er

board.

Contro er ROM update error 7 19 Down oad Error E19

Power off/on Schedu e data is unc ear.

• Software defective

System error 1 (+SC991) 20 Down Error E20

Power Off/On The physica address cannot be mapped.

Software/hardware is defective

• Cyc e the machine

off/on and re-try

• Rep ace contro er board

System error 2 (+SC991) 21 Down oad Error E21

Power Off/On There is not sufficient memory to

down oad.

• Cyc e the machine

off/on and re-try.

• Rep ace RAM

• Rep ace the contro er

board

Program Down oad

SM 4- B2 4/B2 5/B2 6/D101/D102/D10

Trouble-

shooting

Display Details Recovery

System error 3 (+SC991)

Down oad Error E22

Modu e ID

Card No xx/xx

Data fai s to decompress. Card

defective.

• Cyc e the machine

off/on and re-try.

• Rep ace card

• Rep ace contro er

board

System error 4

SC991

“Se fupdate” does not execute.

Software defective.

• Cyc e the machine

off/on and re-try

• Set DIP SW 1 to ON

and re-try

• Rep ace the contro er

board

System error 5 23 Down oad Error E24

Power Off/On Card read/write error. Software or card

defective.

• Cyc e the machine

off/on and re-try

• Rep ace the card

• Rep ace the contro er

board

Down oad dysfunction 1 30 No Va id Data E30

Print down oad is not possib e. Cannot

down oad to HDD because HDD not

insta ed or defective.

• HDD defective

• HDD harness

disconnected,

defective

Down oad dysfunction 2 31 Reboot After Card

Insert E31

Modu e ID

Card No. xx/xx

Down oad continuity error with more

than one card. The second or ater

card is not compatib e.

• Set the correct cards

in the correct order

Down oad dysfunction 3 32 Reboot After Card

Insert E32

Modu e ID

Card No. xx/xx

Down oad interrupted because card is

not correct, or power fai ure interrupted

down oad.

• Use the correct card

• If power fai ure

caused the fai ure,

remove the card and

insert another.

Down oad dysfunction 4 33 No Va id Data E33

Card version error. Attempted to

down oad program using a card with

the wrong version number.

• Use the correct card

Down oad dysfunction 5 34 No Va id Data E34

Specification error. DOM card set in

EXP machine, or vice versa.

• Use the correct card

Down oad dysfunction 6 35 No Va id Data E35

Wrong mode . The inserted card is for

another mode .

• Use the correct card

Down oad dysfunction 7 36 No Va id Data E36

Modu e error. The program that you

are attempting to down oad does not

exist on the machine, or the contact

points at the card and the machine s ot

are not connected.

• Use the correct card,

inserted correct y

• Insta a ROM DIMM if

none is insta ed

Down oad dysfunction 8 37 No Va id Data E37

Edit option card error. You attempted

to emp oy a used card.

• Use an unused card

Down oad resu t fai ure 1 40 Down oad Error E40

Modu e ID

Card No. xx/xx

Engine down oad fai ure.

• Cyc e the machine

off/on and re-try

Down oad resu t fai ure 2 41 Down oad Error E41

Modu e ID

Card No. xx/xx

Fax down oad fai ure.

• Cyc e the machine

off/on and re-try

PROGRAM DOWNLOAD

B2 4/B2 5/B2 6/D101/D102/D10 4-4 SM

Display Details Recovery

Down oad resu t fai ure 3 42 Down oad Error E42

Modu e ID

Card No. xx/xx

Operation pane or anguage down oad

fai ed. For this error, sometimes the

message may not be disp ayed.

• Cyc e the machine

off/on and re-try

Down oad resu t fai ure 4 43 Down oad Error E43

Modu e ID

Card No. xx/xx

Print down oad fai ed.

• Cyc e the machine

off/on and re-try

Down oad resu t fai ure 5 44 Down oad Error E44

Modu e ID Card No. The data targeted for the write

operation cou d not be accessed.

• Turn the machine

power off/on.

• Rep ace the SD card

with the start-up SD

card that has the

source data.

• Set contro er DIPSW-

1 to ON to force the

machine to write

• If you cannot force

the machine to write,

rep ace the contro er

board.

Down oad inva id 50 No Va id Data E50

The source data for the update cou d

not be authenticated.

• Use the correct SD

card.

Remote ROM update fai ure 1 51 (no disp ay)

The source data for the ROM update is

corrupted because the machine is

operating and an SC code has been

issued.

• Turn the machine

power off/on and try

again.

Remote ROM update fai ure 2 52 (no disp ay)

The source data received for the ROM

update is corrupted; it fai ed a SUM

check due to its abnorma ength.

• Try again with the

correct data.

Down oad resu t fai ure 6 53 (no disp ay)

The previous down oad in progress

was cance ed.

• Do the down oad

procedure again.

Program Down oad

SM 4-5 B2 4/B2 5/B2 6/D101/D102/D10

Trouble-

shooting

4.1.4 PAPER JAM CODES

When a jam occurs, a graphic i ustration of the main machine, finisher, book et

finisher, Z-fo d unit, cover interposer tray, LCT, and bypass tray appears on the

operation pane screen.

The ocation of the jammed paper becomes it (does not f ash) in the graphic

i ustration.

A jam code is disp ayed on the operation pane to indicate the cause and ocation

of the jam. For more detai s, p ease refer to the tab es on the fo owing pages.

Note concerning the tables

• Late: Paper shou d be at the sensor, but it is not.

• Lag: There shou d be no paper at the sensor, but paper is present.

B234T050.WMF

R1-

R4-8

M1-

M4-8

M7-11

N2-

Q -4

PROGRAM DOWNLOAD

B2 4/B2 5/B2 6/D101/D102/D10 4-6 SM

Copier B234/B235/B236

Display No. Jam Cause

A 3 1st Paper Feed Sensor – Late

A 4 2nd Paper Feed Sensor – Late

A2 5 3rd Paper Feed Sensor – Late

U2 6 4th Paper Feed Sensor – Late

U4 7 5th Paper Feed Sensor – Late

U5 8 6th Paper Feed Sensor – Late

V 9 7th Paper Feed Sensor – Late

B1 10 1st Transport Sensor - Late

B1 11 2nd Transport Sensor - Late

B1 12 3r d Transport Sensor - Late

U 13 4th Transport Sensor - Late

U 14 5th Transport Sensor - Late

U 15 6th Transport Sensor - Late

U 16 7th Transport Sensor - Late

B4 17 LCT Re ay Sensor - Late

B4 18 LCT Exit Sensor - Late

B1 19 Upper Re ay Sensor - Late

C 20 Registration Sensor - Late

D 21 Job Time Sensor – Late

D 22 Exit Sensor - Late

Z1 23 Dup ex Entrance Sensor - Late

Z4 24 Dup ex Transport Sensor 1 – Late

Z4 25 Dup ex Transport Sensor 2 – Late

Z4 26 Dup ex Transport Sensor 3 – Late

Z1 27 Dup ex Inverter Sensor - Late

Z1 28 Dup ex Inverter Re ay Sensor - Late

A 53 1st Paper Feed Sensor – Lag

A 54 2nd Paper Feed Sensor – Lag

A2 55 3rd Paper Feed Sensor – Lag

U2 56 4th Paper Feed Sensor – Lag

U4 57 5th Paper Feed Sensor – Lag

U5 58 6th Paper Feed Sensor – Lag

V 59 7th Paper Feed Sensor – Lag

U 60 1st Transport Sensor - Lag

U 61 2nd Transport Sensor - Lag

U 62 3r d Transport Sensor - Lag

U 63 4th Transport Sensor - Lag

U 64 5th Transport Sensor - Lag

U 65 6th Transport Sensor - Lag

U 66 7th Transport Sensor - Lag

B4 67 LCT Re ay Sensor – Lag

U 68 LCT Exit Sensor - Lag

B1 69 Upper Re ay Sensor - Lag

C 70 Registration Sensor - Lag

D 71 Job Time Sensor – Lag

D 72 Exit Sensor - Lag

Z1 73 Dup ex Entrance Sensor - Lag

Z4 74 Dup ex Transport Sensor 1 – Lag

Z4 75 Dup ex Transport Sensor 2 – Lag

Z4 76 Dup ex Transport Sensor 3 – Lag

Z1 77 Dup ex Inverter Sensor - Lag

Z1 78 Dup ex Inverter Re ay Sensor - Lag

B1 99 Doub e-Feed Sensor

Program Down oad

SM 4-7 B2 4/B2 5/B2 6/D101/D102/D10

Trouble-

shooting

Paper Jam Locations – Finisher B830

Display No. Jam Cause

R1~ 101 Entrance Sensoor - Late

R1~ 102 Entrance Sensor – Lag

R1~ 103 Upper Tray Exit Sensor – Late

R1~ 104 Upper Tray Exit Sensor – Lag

R1~ 105 Shift Tray Exit Sensor – Late

R1~ 106 Shift Tray Exit Sensor – Lag

R4~8 107 Stap e Tray Exit Sensor – Late

R4~8 108 Stap e Tray Exit Sensor – Lag

R4~8 109 Pre-Stack Paper Sensor - Late

R4~8 110 Pre-Stack Paper Sensor – Lag

R4~8 111 Stack Feed-Out Be t HP Sensor

R1~ 112 Transport Motors

R1~ 113 Shift Tray Lift Motor

R4~8 114 Jogger Motor

R1~ 115 Shift Motor

R4~8 116 Stap e Motor

R4~8 117 Stack Feed-Out Be t Motor

R1~ 118 Punch Motor

R4~8 119

R4~8 120 Pre-Stack Transport Motor

R1~ 121

Cover Interposer Tra B835

Display No. Jam Cause

Q1 130 1st Paper Feed Sensor – Late

Q1 131 1st Paper Feed Sensor – Lag

Q2 132 2nd Paper Feed Sensor – Late

Q2 133 2nd Paper Feed Sensor – Lag

Q ~4 134 1st Transport Sensor – Late

Q ~4 135 1st Transport Sensor – Lag

Q ~4 136 2nd Transport Sensor – Late

Q ~4 137 2nd Transport Sensor – Lag

Q ~4 138 1st Vertica Transport Sensor - Late

Q ~4 139 1st Vertica Transport Sensor - Lag

Q ~4 140 2nd Vertica Transport Sensor - Late

Q ~4 141 2nd Vertica Transport Sensor - Lag

Q ~4 142 Vertica Exit Sensor – Late

Q ~4 143 Vertica Exit Sensor - Lag

Q ~4 144 Entrance Sensor – Late

Q ~4 145 Entrance Sensor – Lag

Q ~4 146 Exit Sensor – Late

Q ~4 147 Exit Sensor – Lag

Q1 148 1st Lift Motor

Q2 149 2nd Lift Motor

Q1 150 1st Pick-Up Motor

Q2 151 2nd Pick-Up Motor

PROGRAM DOWNLOAD

B2 4/B2 5/B2 6/D101/D102/D10 4-8 SM

Booklet Finisher B836

Display No. Jam Cause

M1~M 160 Entrance Sensor – Late

M1~M 161 Entrance Sensor – Lag

M4~M6 162 Stap ing Tray Paper Sensor – Late

M4~M6 163 Stap ing Tray Paper Sensor – Lag

M7~11 164 Stack Present Sensor – Late

M7~11 165 Stack Present Sensor – Lag

M7~11 166 Fo d Unit Entrance Sensor – Late

M7~11 167 Fo d Unit Entrance Sensor – Lag

M7~11 168 Fo d Unit Exit Sensor – Late

M7~11 169 Fo d Unit Exit Sensor – Lag

M7~11 170 Exit Sensor – Late

M7~11 171 Exit Sensor – Lag

M7~11 174 Jogger Fence

M7~11 175 Stack Feed-Out Be t

M7~11 176 Book et Stap er – Front

M7~11 177 Book et Stap er – Rear

M7~11 178 Stack Junction Gate Motor

M7~11 179 C amp Ro er Retraction Motor

M7~11 180 Bottom Fence Lift Motor

M7~11 181 Fo d P ate Motor

Paper Jam Locations – Z-Fold Unit B660

Display No. Jam Cause

N1 200 Feed Sensor – Late

N1 201 Feed Sensor – Lag

N2~N 202 Fo d Timing Sensor – Late

N2~N 203 Fo d Timing Sensor – Lag

N2~N 204 Leading Edge Sensor – Late

N2~N 205 Leading Edge Sensor – Lag

N2~N 206 Upper Stopper HP Sensor – Late

N2~N 207 Upper Stopper HP Sensor – Lag

N1 208 Upper Exit Sensor 1 – Late

N1 209 Upper Exit Sensor 1- Lag

N2~N 210

N2~N 211

N2~N 212 Lower Exit Sensor 2 – Late

N2~N 213 Lower Exit Sensor 2 – Lag

N1 214 Feed Motor

N2~N 215 Lower Stopper Motor

N2~N 216 Upper Stopper Motor

N2~N 217 Fan Motor

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