Poly Voyager 4210 Office Manuel utilisateur
Voyager 4210/4220 Office
Bluetooth headset system for
computer and desk phone
User Guide
Contents
Hook up system 3
Desk phone setup details 3
Position Your Base 5
Overview 6
Headset overview 6
Base overview 7
Accessories 7
Pair 8
Pair headset to base 8
Pair to mobile device 8
Pair mode 8
Fit and charge 9
Wear on the right or left 9
Charge 9
Check headset battery status 9
Load software 10
Update rmware 10
The basics 11
Power on/off 11
Adjust volume 11
Make, answer, end calls 11
Launch Microsoft Teams (Teams model only) 12
More Features 13
Play or pause audio 13
Voice assistant (smartphone feature) 13
Change your default line 13
Enable and use Amazon Alexa (smartphone feature) 13
Enable Tile 13
Online indicator 13
Corded mode (audio over USB) 14
Troubleshooting 15
Headset 15
Desk phone 16
Softphone 16
Support 18
2
Using the diagram, connect your headset system.
OR
NO HEADSET PORT
HEADSET PORT
*Headset design/headset cradle may vary but function is the same.
NOTE Base configuration settings
Desk phone Setting (on bottom of base)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Choose a desk phone setup A, B, C or D and connect cables.
A Desk phone with dedicated headset port
USE
• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset
port on the desk phone
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
Hook up system
Desk phone setup
details
3
NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration,
press both the headset button on your desk phone and the call control button on the
headset to answer or end calls.
B Desk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to
the telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open
handset port on the desk phone
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone
does not have a dedicated headset port. In this configuration, manually remove the handset
on your desk phone and press the call control button on the headset to answer or end calls.
C Desk phone + EHS cable (sold separately)
USE
IMPORTANT Use configuration A on the bottom of the base, which works for most phones
including Cisco phones.
D Desk phone + HL10 lifter (sold separately)
4
USE
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
The minimum recommended separation between your desk phone and the base is 6
inches.
The minimum recommended separation between the base and computer is 12 inches.
Incorrect position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.
Position Your Base
5
:02
2x1x
1x 1x
3x
Siri
Google Assistant™
Microsoft
Teams*
Amazon
Alexa*
LEDs
Mute/unmute
Alexa Smartphone feature: Voice assistant (requires app)
Power
Bluetooth® pairing
Charge port
Volume
Call
Microsoft Teams (requires app)
Siri®, Google
Assistant™
Smartphone feature: Default voice assistant
Play/pause**
Next track**
Previous track**
NOTE **Functionality varies by application. May not function with web-based apps.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
Overview
Headset overview
6
1 2 3 4 5 6 7 8 9
13
11
10
12
1Computer button 8Handset lifter jack
2Microsoft Teams button (Teams model
only)
9Telephone interface cable jack
3Bluetooth LED 10 Bluetooth pairing button
4Desk phone button 11 Desk phone listening volume
5Charging LED 12 Desk phone speaking volume
6USB port 13 Desk phone conguration switch
7Power jack
1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends
a desk phone call. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
Base overview
Accessories
7
Your system has a base and compatible Bluetooth headset.
Your headset comes pre-paired to the base. To pair again:
1Slide and hold the headset Power switch away from the off position until the LEDs flash
red and blue.
2Put your base into pair mode by pressing and holding the Bluetooth pairing button on the
back of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and
red.
Pairing is successful when you hear "pairing successful" and "base connected" and the
display panel's Bluetooth icon turns solid blue.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the base.
1To put your headset in pair mode, slide and hold the Power switch away from the off
position until you hear "pairing" and the headset LEDs flash red and blue.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth On > Scan for devices*
NOTE *Menus may vary by device.
3Select “PLT V4210 Series / PLT V4220 Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the base.
Slide and hold the headset Power switch away from the off position until the LEDs flash
red and blue.
Pair
Pair headset to base
Pair to mobile device
Pair mode
8
• To position the microphone on the right or left side, rotate the microphone boom up and
over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth.
• Gently flex the headband wider if the fit is uncomfortable on your ears.
Before first use, charge your headset for a minimum of 20 minutes by placing it in the
cradle. The base display's battery icon turns solid blue when charging and turns off
when charge is complete. A full charge takes approximately 90 minutes.
NOTE You may also charge your headset using a micro-USB cable connected to a power source.
Check your headset battery status:
• With headset inactive, slide and release the Power switch away from the off position.
Listen to the voice alert or observe the headset LEDs.
Fit and charge
Wear on the right or left
Charge
Check headset battery
status
9
Customize your device behavior through advanced settings and options with Poly Lens
App. Some softphones require the installation of Poly software to enable device call
control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub App.
Keep your firmware up-to-date to improve performance and add new features to your
Poly device.
Update your rmware using your computer with Poly Lens App. Download at poly.com/
lens.
While updating rmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update firmware
10
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