PC-EFTPOS i3070 Manuel utilisateur
A complete
guide to
PC-EFTPOS
i3070.
i3070
User Guide
Contact details
Westpac Merchant Business Solutions Help Desk
• Service, Sales and Support
• Terminal Difficulties
1800 029 749
(24 hours a day, 7 days a week)
PC EFTPOS Help Desk
• Issues/Faults with POS System
(02) 9998 9800
Manual Credit Card Authorisations
(MasterCard, Visa)
132 415
(24 hours a day, 7 days a week)
American Express Authorisations 1300 363 614
Diners Club Authorisations 1800 331 112
JCB Authorisations 1300 363 614
Cardholder Behaving Suspiciously
Note: If one of our operators asks you to retain a
card, please ensure your personal safety first.
Do not comply with the request if you or anyone
else is placed at risk.
132 415 Extension 500
Merchant details
Please complete the details below for your merchant facility.
Trading name:
Merchant number:
If your terminal is enabled for Electronic Fallback (EFB) transactions your floor limit is:
$ for credit card transactions
$ for debit card transactions
1i3070 USER GUIDE
Contents
1.0 Introduction .................................. 2
1.1 Merchant Responsibility for
Equipment and Materials
Provided .......................................... 2
1.2 Cancellation of Facility ................... 3
1.3 Damaged, Lost or Stolen
Equipment ....................................... 3
1.4 Transaction receipts ....................... 3
2.0 Getting Started ............................. 4
3.0 Passwords ..................................... 9
4.0 Procedures .................................. 10
4.1 Terminal Activation ....................... 10
4.1.1 Configure Merchant ...................... 10
4.1.2 Logon ............................................ 10
4.2 Inserting a Chip Card .................... 10
4.3 Swiping a Magnetic Stripe Card ....11
4.4 Manual input of card data ..............11
4.5 Operating Training Mode ...............12
5.0 Transaction Procedures ..............15
5.1 How to Process a Purchase ...........15
5.2 How to Process a Purchase
with Cash Transaction ...................17
5.3 How to Process a Cash Only
Transaction ....................................19
5.4 How to Process a Refund ..............21
5.5 How to Void a Transaction ............ 23
5.6 How to Process a Tip Adjustment .. 25
5.7 How to Process a Mail/Telephone
Order/e-Commerce Transaction .. 28
5.8 How to Process a
Pre-Authorisation .......................... 30
5.9 How to Process a Completion ...... 32
5.9.1 Using the ROC Number ................ 32
5.9.2 Using the Authorisation ID............ 34
6.0 Reporting Functions ................... 37
6.1 Terminal settlement ...................... 37
6.2 Funds settlement .......................... 40
6.3 Pre-settlement .............................. 40
6.4 How to reprint last settlement ..... 42
7.0 Fall Back Sales Procedures ....... 43
7.1 Electronic Fall Back ...................... 43
7.2 Manual Fall Back* ......................... 45
8.0 Minimising fraud ......................... 46
8.1 CCV security codes ...................... 46
9.0 Trouble shooting ......................... 48
9.1 Hardware faults ............................ 48
9.2 Response codes ............................ 49
10.0 PIN Entry ...................................... 54
11.0 Glossary ....................................... 55
12.0 Appendix A:
Error/Fault Recovery Guide ...... 56
*Manual Fall Back facility only available when enabled on terminal.
2i3070 USER GUIDE INTRODUCTION
1.0 Introduction
The PC-EFTPOS i3070 terminal allows transactions to be processed for Debit Cards (Savings
and Cheque accounts), Credit Cards (Visa and MasterCard) and Charge Cards (American
Express, Diners Club and JCB). To accept Charge Card transactions please contact the
Charge Card provider.
The features of the PC-EFTPOS i3070 terminal include:
●●Process Purchases
●●Process Purchases with Cash Out for Debit Cards
●●Process Refunds
●●Process Voids
●●Process Mail/Telephone Order Transactions (MOTO) and E-Commerce (ECOM)
transactions (approved merchants only)
●●Process Cash Out Transactions for Debit Cards
●●Process Pre-Authorisation and Completion Transactions (approved merchants only)
●●Process Tip Adjustments
●●Training Mode supported
1.1 Merchant Responsibility for Equipment and Materials Provided
Imprinters and terminals (where supplied by us), plus any unused stationery and promotional
material remain the property of the Bank.
●●You must not sell, assign or in any way encumber them.
●●You shall not part with possession of them to a third party or give access to a third party.
●●You must ensure that the terminals are covered by your business or contents insurance.
Terminals must not be relocated without prior authorisation.
Terminals must be located where customers can use the PINpad without the risk of other
people seeing them key in their PIN.
3i3070 USER GUIDE INTRODUCTION
1.2 Cancellation of Facility
If your merchant facility is cancelled for any reason, this equipment and materials must
be returned to us. To make arrangements for return call the Westpac Helpdesk on
1800029749. You must ensure that all equipment and materials are available to be returned
within five business days of our request.
Fees and charges will continue to be incurred until the equipment is returned to the bank
asinstructed.
1.3 Damaged, Lost or Stolen Equipment
You are responsible for your equipment. If equipment is damaged, lost or stolen, you will be
charged for their replacement.
1.4 Transaction receipts
You need to retain all transaction receipts printed on POS for at least 12 months after the
date of the transaction; in secure manner for reconciliation and in case of terminal failure.
Refer to Section 14.0 Records in the Merchant Business Solutions Card Acceptance by
Business brochure.
You must provide customer with a receipt unless they request otherwise.
4i3070 USER GUIDE GETTING STARTED
2.0 Getting Started
2.1 PC EFTPOS i3070 Terminal
The PC-EFTPOS i3070 terminal operates as a card reader and as a PINpad for the cardholder.
The PC-EFTPOS i3070 kit includes:
●●The i3070 terminal,
●●a detachable power supply,
●●a PC cable with serial RS232 connection,
●●a PC cable with USB connection and
●●operates as a PIN Pad for the customer.
2.2 Keyboard Layout
3
def
6
mno
9
wxy
2
abc
5
jkl
8
tuv
1
Q Z
4
ghi
7
pqr
Cancel
Clear
E
N
T
E
R
0
Func
Feed
CHQ SAV CR
Account Selection
Keys
Function key
Chip Card Reader
Mag Stripe Reader
Cancel Key
Clear Key
Enter Key
5i3070 USER GUIDE GETTING STARTED
Account Selection
Keys: The ACCOUNT SELECTION keys are used to select options displayed
on the terminal screen and to select the account required for the
transactions.
Mag Stripe
Reader:
Where a cards magnetic stripe is swiped through the terminal.
Cancel key: The CANCEL key is used to cancel the current function and return the
terminal to the idle state.
Clear key: The CLEAR key is used to clear data entered into the terminal via
thepinpad.
Enter key: The ENTER key is used to confirm data entered or displayed and to
select menu options.
Function Key: The FUNCTION key is used to access the terminal functions.
Chip Card
Reader:
To insert a Chip card with Chip facing upwards and chid side towards
the terminal.
2.3 Communications and Connections
The PC-EFTPOS i3070 can use various methods to communicate with the bank depending on
your set up at site. The terminal can be connected via IP (using PC-EFTPOS Communications
gateway), a dial-up modem (P66, P67 or P68) or Argent ISDN. Depending on which
communication method is used, the terminal is connected in different ways.
6i3070 USER GUIDE GETTING STARTED
Connecting the pinpad to the PC:
Using the RS232 cable:
1. Plug the power adaptor into a power point.
2. Plug the RJ connector of the RS232 cable into the back of the pinpad.
3. Connect the power connector into the plug at the end of the RS232 cable.
4. Plug the RS232 connector into a COM Port on the PC.
5. Ensure that EFTClient points to the correct COM Port mentioned in Step 4 so that the
pinpad will be detected by PC. The status on EFTClient should be “PINPAD Online”
Using the USB cable:
1. Do not connect the pinpad to your PC until instructed to by the PC EFTPOS installer.
2. Plug the RJ connector of the USB cable into the back of the pinpad.
3. When instructed, connect the USB cable into a COM Port on the PC.
4. Switch the pinpad to USB mode by the following procedure:
TERMINAL DISPLAY PROCEDURE
READY
LOGO
hh:mm:ss dd/mm/yy
Press the Function key.
FUNCTION
xxxxxxxx Key in 11112227 and press Enter.
CHANGE TO USB?
[ENTER] = YES
[CLEAR] = NO
Press the Enter key for USB mode.
5. Ensure that EFTClient points to the correct COM Port mentioned in Step 3 so that the
PIN Pad will be detected by PC. The status on EFTClient should be “PINPAD Online”
7i3070 USER GUIDE GETTING STARTED
2.3.1 IP
You will need to download PC EFTPOS Communications Gateway. Contact PC EFTPOS
to gain access to this. Other than an internet connection, there is no need for any other
connections to the pinpad or PC.
2.3.2 Dial up using modem
1. Plug the Modem power cord into the modem and the power socket at the wall.
2. Connect the telephone cable into the ‘Line’ connector on the modem and into the
telephone wall socket.
3. Connect the POS cable to a COM port on the PC and the Pinpad port on the modem.
Phone
Socket
Power
Dial Up Line
Rear of P66 Modem
Power PINpad
Com Port Com Port
Rear of PC
ECR LAN Phone Line
Modem
Cable
RS232/USB
Cable
8i3070 USER GUIDE GETTING STARTED
2.3.3 Argent ISDN
1. Telstra supplies an Argent Terminal Adaptor (ATA). Telstra Argent helpdesk number
1300137100 option 4.
2. Connect the ATA’s RS232 modem cable from the COM port on the PC to the V24 port
onthe ATA.
3. The ATA should display a solid dot if the set up is correct.
Telstra
On Ramp
Argent
Terminal
Adapter
Serial Port Com Port
Rear of PC
Modem
Cable
RS232
Cable
Autres manuels pour i3070
1
Table des matières
Autres manuels PC-EFTPOS Terminal de paiement
PC-EFTPOS
PC-EFTPOS ANZ Manuel utilisateur
PC-EFTPOS
PC-EFTPOS PX328 Manuel utilisateur
PC-EFTPOS
PC-EFTPOS PX328 Manuel utilisateur
PC-EFTPOS
PC-EFTPOS i5100 Manuel utilisateur
PC-EFTPOS
PC-EFTPOS CBA i5100 Manuel utilisateur
PC-EFTPOS
PC-EFTPOS i3070 Manuel utilisateur
PC-EFTPOS
PC-EFTPOS PX328 Manuel utilisateur
Manuels Terminal de paiement populaires d'autres marques
Ingenico
Ingenico iWL250B Manuel utilisateur
Optimum
Optimum M4230 Manuel utilisateur
Triton
Triton RL5000 Manuel utilisateur
Ingenico group
Ingenico group Lane/8000 Manuel utilisateur
Gilbarco
Gilbarco FlexPay IV CRIND Manuel d'installation et d'exploitation
Infinite Peripherals
Infinite Peripherals Infinea Tab Lite Manuel utilisateur
