Panasonic KV-S1057C Manuel utilisateur

https://bizpartner.panasonic.net/eu/

3 YEAR EXCHANGE WARRANTY IS OUR STANDARD

Panasonic Workgroup Document Scanners: APPLICABLE SCANNER MODELS:

KV-S1027C, KV-S1057C, KV-S1056, KV-S1066

Currently the above scanners are sold with local standard warranty. This will be changed to a 3 Year

exchange warranty. Also devices already sold from April 2016 will get the same conditions.

Panasonic provides now scanners with a standard 3 year exchange warranty. This warranty ensures a

scanner is up and running or replaced at zero cost within a very short timeframe.

The Warranty covers:

Breakdowns due to design or manufacturing faults

The Warranty does not cover:

Damage, however caused, wear or tear, neg

lect, incorrect adjustment or repair, or to any items of limited

natural life (ex extreme use more than 250.000 Pages scanned or Consumables like rollers used)

How to handle the Warranty?

A customer calling in to the service need to verify by when he bought the scanner by the Invoice of

Purchase.

The Service Agent will check the Items in the Attachment A of this Document, to assure the device

does really have a malfunction, so User Errors need to be reduced.

If the Service Agent has verified the malfunction as a warranty case, he will send out a new, or

refurbished Unit of the same Type to the Customer. With the Delivery the service agent will pickup

the malfunction device from the customer. This may happen by a return label, or a pickup –

depending on local service contracts.

As soon as the original unit is back, it will be checked, repaired and arranged for exchange for the

next case. The unit has to be Scratch free and in a condition A-Rated HW can be resold.

Payment of the Warranty

The Payment will be done through the local service payment flows and charged to the local NSCs in

their Service Cost.

To have complete overview of this new 3 year exchange warranty, please check the Terms and

Conditions.

If you need additional information, please contact your Panasonic Sales Representative

https://bizpartner.panasonic.net/eu/

Terms and conditions

1. This machine is supplied with a three year swap out warranty. Please retain your Proof of

Purchase (invoice) and Packaging in the unlikely event that your machine should require

attention. For further information, please contact following:

2. This warranty is in addition to and does not in any way affect any statutory or other rightsof

consumer purchasers.

3. This warranty covers breakdowns due to design or manufacturing faults; it does not apply to

damage, however caused, wear or tear, neglect, incorrect adjustment or repair, or to any items of

limited natural life, or if the device has scanned more than 250.000 Pages.

4. This warranty does not cover consumables, i.e. ink cartridges, feed tyres or any optional

accessories which may have been purchased either at the same time as, or subsequent to, the

main unit. Such accessories should be returned to the point of purchase if found to be faulty.

5. In the event of a failure, please take the following action;

a. Refer to the “Help” section of your instruction manual in order to identify and possibly correct

the problem:

b. If the problem is not resolved after referring to the user guide, please contact our

customer helpline

6. In the event the helpline cannot resolve the problem, a like for like exchange scanner will be

dispatched or in the case of failure with the first year at our discretion a new/refurbished unit. The

helpline operator will give you specific instructions on how the exchange will

be executed. Failure to

comply with these instructions may result in delay and cost to you.

7. The replacement Scanner will be delivered by courier. It is the customer’s responsibility to

promptly remove the replacement Scanner and insert the faulty Scanner in the case provided for

collection, to enable the courier to return it to Panasonic, or to quickly return.

8. The replacement Scanner is to be regarded as a likefor like exchange under warranty and the

balance

of the warrantyperiodwill transfer tothe exchange unit. The purchaser’s soleand

exclusive remedy

underthisguarantee against Panasonic isfor the repairor replacement of the

appliance or anydefective

partsand no other remedy, including,but not limited to;incidental or

consequential damage or lossof

whatsoever nature shall beavailable tothepurchaser.

9. Where the original Scanner is found to be faulty as a result of unauthorised repairs or modifications

or damage either by accident, misuse or improper installation then Panasonic reserves the right to

charge the customer a contribution towards repair costs.

10. If at any time during the guarantee period any parts of the appliance are replaced with parts not

supplied or approved by us or of an objective quality, safe and suitable for the appliance, or has been

dismantled or repaired by any person not authorised by us, we shall have the right to terminate this

guarantee in whole or in part immediately without further notice.

11. This warranty applies to the original purchaser only and is not transferable.

12. The warranty period applicable to this product shall be 36 months from the date of purchase.

https://bizpartner.panasonic.net/eu/

Troubleshooting I

If a problem occurs while the scanner is being used, check the following items and check the scanner status

in User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.

Symptom Possible Cause Remedy

"The LED (Green) does not light

when the unit’s power is turned

ON." The power cord is not plugged in. Insert the power plug firmly.

The computer does not recognize

the scanner. The scanner is not

functioning correctly.

The scanner is not connected to

the computer correctly. Connect the USB cable correctly.

The software is not installed

correctly.

Uninstall the software from the

computer, and then install the

software again.

The scanner is connected via USB

hub. Do not connect via USB hub

There is a problem with the USB

cable. Make sure to use the included

USB cable.

The unit’s power was turned OFF

because no operation was

performed for a certain period of

time.

Press the power button to turn ON

the unit’s power.

Scan speed is slow. The scanner is connected over a

USB 1.1 connection. Connect over USB 2.0 / USB 3.0.

The document has been loaded

on the feed tray, but the scanner

does not start scanning.

The document is not loaded

properly. Load the document correctly.

The sensor cannot detect the

document as the edge of the

document is curled.

Flatten the document and load it

again.

https://bizpartner.panasonic.net/eu/

Troubleshooting II

Symptom Possible Cause Remedy

Double feeding occurs frequently.

The paper feed roller or double

feed prevention roller have

become worn down.

Replace the paper feed roller or

double feed prevention roller.

The double feed detectors are

dirty. Clean the double feed detectors.

Right and left sides of the

document to be scanned are not

the same in height, because of

curling or folding.

Flatten the document and load it

again after reducing the number

of sheets.

The document is printed on an

unsupported type of paper or thick

paper

Make a copy of the document on

paper of a compatible type and

thickness, and then scan the copy.

The length of the paper is too

short.

Make a copy of the document on

paper of a compatible size, and

then scan the copy.

The document is not aligned

correctly. Realign the document.

Too many sheets are set on the

feed tray.

Remove sheets until the sheets on

the feed tray are under the limit

mark on the document guide.

The documents are not fed one at

a time, but in bunches. The scanning method is set to

manual. Select automatic scanning using

the manual feed selector.

A double feed is detected when

scanning cards. The cards are set in portrait

orientation.

Either disable the double feed

detection function or set the cards

in landscape orientation.

Paper jams occur frequently.

The document is wrinkled. Smooth out the document.

The rollers are dirty. Clean the rollers.

The document is not aligned

correctly. Realign the document.

Too many sheets are set on the

feed tray.

Remove sheets until the sheets on

the feed tray are under the limit

mark on the document guide.

Scanned documents have been

rolled up in the exit tray area when

using the exit guides.

The documents are curved or

curled. Scan the documents with the exit

guides folded.

Scanned image is skewed.

The document guides are not

adjusted to the size of the

document to be scanned, or the

document to be scanned is set

slanted on the feed tray.

Adjust the document guides

properly to the size of the

document to be scanned.

Right and left sides of the

document to be scanned are not

the same in height, because of

curling or folding.

Flatten the document and load it

again after reducing the number of

sheets

https://bizpartner.panasonic.net/eu/

Troubleshooting III

Symptom Possible Cause Remedy

The image for a scanned

document is blank. The document to be scanned was

loaded upside down. Load the document correctly.

Vertical streaks appear on the

scanned document. The scanning glasses are dirty. Clean the scanning glasses.

The scanning density is uneven. The scanning glasses are dirty. Clean the scanning glasses.

The color of the scanned

document is extremely different

from the original document.

The settings of the computer

monitor are wrong. Adjust the computer monitor

settings.

Depending on the documents

scanned, the color of documents

may not be scanned properly. For

example, the color of a highlighter

pen may be scanned lighter than it

appears.

Setting the value for Chroma

higher in the scanning conditions

may solve this problem.

Dark spots or noise appear on the

scanned documents. The scanning glasses are dirty. Clean the scanning glasses.

There is noise or wave patterns

(moire pattern) on the scanned

image.

The scanning resolution settings,

combined with patterns within the

scanned image, may cause this

problem.

Change the scanning resolution,

and perform scanning again.

The sound made by paper being

ejected is higher than usual when

you scan short documents.

If the length of documents are less

than about 148 mm (5.8 in.),

feeding speed control will be

activated for exiting documents;

this is normal behavior.

—

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