Nortel Express Call Center Manuel utilisateur

Nortel Symposium Express Call Center

Voice Services on Media Card Maintenance and

Troubleshooting Guide

Product release 4.2 Standard 2.0 March 2005

297-2183-208

Nortel Symposium Express Call Center

Voice Services on Media Card Maintenance and

Troubleshooting Guide

Publication number: 297-2183-208

Product release: 4.2

Document release: Standard 2.0

Date: March 2005

Information is subject to change without notice. Nortel Networks reserves the right to make changes

in design or components as progress in engineering and manufacturing may warrant.

The process of transmitting data and call messaging between the Meridian 1 and Symposium

Express Call Center is proprietary to Nortel Networks. Any other use of the data and the

transmission process is a violation of the user license unless specifically authorized in writing by

Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this

process or the related hardware constitutes grounds for an immediate termination of the license and

Nortel Networks reserves the right to seek all allowable remedies for such breach.

*Nortel, Nortel (logo), the Globemark, and This is the Way, This is Nortel (design mark), CallPilot,

DMS, DMS-100, DMS-250, DMS-MTX, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian

1, Meridian Mail, Norstar, Optivity, SL-1, SL-100, Supernode, and Symposium are trademarks of

Nortel Networks.

Voice Services on Media Card Maintenance and Troubleshooting Guide v

Publication history

March 2005 This is the Standard 2.0 version of the Nortel Symposium

Express Call Center Voice Services on Media Card

Maintenance and Troubleshooting Guide for Release 4.2.

April 2003 This is the Standard 1.0 version of the Nortel Networks

Symposium Express Call Center Voice Services Card

Maintenance and Troubleshooting Guide for Release 4.2.

vi Symposium Express Call Center

Publication history Standard 2.0

Voice Services on Media Card Maintenance and Troubleshooting Guide vii

Contents

Media Card test and debug capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Self-test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Factory-test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

VxWorks shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

VxWorks shell debug utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

viii Symposium Express Call Center

Contents Standard 2.0

Voice Services on Media Card Maintenance and Troubleshooting Guide ix

List of tables

Table 1: Hex display codes during normal operation . . . . . . . . . . . . . 13

Table 2: Media Card HEX display codes . . . . . . . . . . . . . . . . . . . . . . 15

Table 3: Media Card initialization error codes . . . . . . . . . . . . . . . . . . 16

Table 4: Serial port settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Table 5: RS-232 backplane signals . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Table 6: Faceplate mini-DIN connector . . . . . . . . . . . . . . . . . . . . . . . 19

Table 7: Debug commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 8: Maintenance task fatal errors . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 9: Networking task fatal error . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 10: Server task fatal error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 11: VP application task fatal errors . . . . . . . . . . . . . . . . . . . . . . 28

Table 12: Aries task fatal errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table 13: Client task fatal errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

x Symposium Express Call Center

List of tables Standard 2.0

Autres manuels pour Express Call Center

Ce manuel convient aux modèles suivants

Table des matières

Autres manuels Nortel Logiciel

Nortel

Nortel CC MIS Manuel utilisateur

Nortel

Nortel CallPilot Desktop Messaging Manuel utilisateur

Nortel

Nortel Norstar ICS Remote Tools 11 Manuel utilisateur

Nortel

Nortel m3900 series Manuel utilisateur

Nortel

Nortel Observe Manuel utilisateur

Nortel

Nortel Norstar ICS Remote Tools 11 Manuel utilisateur

Nortel

Nortel 2350 Manuel utilisateur

Nortel

Nortel BCM 4.0 Manuel utilisateur

Nortel

Nortel Viewer Manuel utilisateur

Nortel

Nortel Web Center Portal Manuel utilisateur

Nortel

Nortel PPS Manuel utilisateur

Nortel

Nortel SREM Manuel utilisateur

Nortel

Nortel NN42340-100 Manuel utilisateur

Nortel

Nortel AS 5300 Manuel utilisateur

Nortel

Nortel Symposium Agent Manuel utilisateur

Nortel

Nortel Voice Mail Guide de configuration

Nortel

Nortel 2070 Guide rapide

Nortel

Nortel Contact Center Manager Mode d’emploi

Nortel

Nortel CallPilot Manuel

Nortel

Nortel Norstar ICS Remote Tools 11 Manuel utilisateur

Nortel

Nortel Voice Mail Guide de démarrage rapide

Nortel

Nortel 1000 Con?guration guide Instructions d'utilisation et d'entretien

Nortel

Nortel ICB Manuel utilisateur

Nortel

Nortel Business Communications Manager (BCM) &... Manuel utilisateur

Manuels Logiciel populaires d'autres marques

COMPRO

COMPRO COMPROFM Manuel utilisateur

Muratec

Muratec OFFICEBRIDGE ONLINE Manuel utilisateur

Oracle

Oracle Contact Center Anywhere 8.1 Manuel utilisateur

Adobe

Adobe 65007312 - Photoshop Lightroom Manuel

Avaya

Avaya NULL One-X for RIM Blackberry Manuel utilisateur

HP ProLiant BL420c Manuel utilisateur

PS Audio

PS Audio PowerPlay Manuel du propriétaire

Brady

Brady LOCKOUT PRO 3.0 Manuel de service

Avaya

Avaya Interaction Center Manuel utilisateur

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuel

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manuel utilisateur

Oracle

Oracle Application 9i Manuel utilisateur

Acer

Acer RDM Manuel utilisateur

Canon

Canon Vixia HF21 Manuel utilisateur

Canon

Canon ZR950 Manuel utilisateur

Samsung

Samsung Auto Backup Manuel utilisateur

Polycom

Polycom Vortex EF2201 Instructions d'installation et d'utilisation

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuel utilisateur