Nortel 1001t Manuel utilisateur

Nortel Symposium Call Center Server

1001t Hardware Installation Guide

Product release 1.0 Standard 1.0 May 1998

P0879480

Nortel Symposium Call Center Server

1001t Hardware Installation Guide

Publication number: P0879480

Product release: 1.0

Document release: Standard 1.0

Date: May 1998

Printed in the United States of America

Information is subject to change without notice. Northern Telecom reserves

the right to make changes in design or components as progress in

engineering and manufacturing may warrant.

The process of transmitting data and call messaging between the Meridian 1 and the Nortel

Symposium Call Center Server is proprietary to Northern Telecom. Any other use of the data and the

transmission process is a violation of the user license unless specifically authorized in writing by

Northern Telecom prior to such use. Violations of the license by alternative usage of any portion of

this process or the related hardware constitutes grounds for an immediate termination of the license

and Northern Telecom reserves the right to seek all allowable remedies for such breach.

Meridian 1, Meridian Mail, Symposium, IVR, DMS, SL-100, Link, Northern Telecom, and Nortel are

trademarks of Northern Telecom. MS-DOS, Microsoft Windows, and Windows NT are trademarks of

Microsoft Corporation. Crystal Reports is a trademark of Seagate Software, Inc. pcANYWHERE is a

trademark of Symantec.

iii

Standard 1.0 Nortel Symposium Call Center Server May 1998

1001t Hardware Installation Guide

Publication history

May 1998 This document is the standard release of the Nortel

Symposium Call Center Server 1001t Hardware Installation

Guide.

Publication history iv

Standard 1.0 Nortel Symposium Call Center Server May 1998

1001t Hardware Installation Guide

Contents

Preface About this guide xi

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Inside this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

1Getting started 1-1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Section A: Introduction to Symposium Call Center Server1-3

Overview of the introduction to Symposium Call Center

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Product description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

How Symposium Call Center Server works . . . . . . . . . . . . . 1-6

Section B: Preparing for installation 1-9

Overview of installation preparation. . . . . . . . . . . . . . . . . . 1-10

Installation sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Site inspection checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Customer-supplied equipment and data checklist. . . . . . . . 1-15

Required setup data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Installation tools and materials checklist . . . . . . . . . . . . . . 1-20

Required setup media checklist. . . . . . . . . . . . . . . . . . . . . . 1-21

vi Contents

Standard 1.0 Nortel Symposium Call Center Server May 1998

1001t Hardware Installation Guide

Section C: Unpacking 1-23

Overview of unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Unpacking procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Section D: Preparing cables 1-27

Overview of cable preparation. . . . . . . . . . . . . . . . . . . . . . . 1-28

Preparing cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

2Installing hardware 2-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Section A: Setting up the 1001t Server hardware 2-3

Overview of setting up the 1001t Server hardware . . . . . . . . 2-4

Front panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Inspecting the chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Checking the hard drive(s). . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Section B: Connecting peripherals to the 1001t Server 2-19

Overview of connecting peripherals to the 1001t Server . . 2-20

Connecting peripherals to the 1001t Server. . . . . . . . . . . . . 2-21

Adding a modem for Remote Access Service (RAS) . . . . . 2-25

Section C: Installing the ELAN 2-27

Overview of installing the ELAN . . . . . . . . . . . . . . . . . . . . 2-28

Installing the ELAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

Section D: Connecting cables 2-31

Overview of connecting cables . . . . . . . . . . . . . . . . . . . . . . 2-32

(Optional) connecting the MAT PC to ELAN. . . . . . . . . . . 2-33

Connecting the M1 switch. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

(Optional) connecting to the WAN router. . . . . . . . . . . . . . 2-37

Turning the 1001t Server on . . . . . . . . . . . . . . . . . . . . . . . . 2-38

Continuing the installation. . . . . . . . . . . . . . . . . . . . . . . . . . 2-39

Quick hardware troubleshooting chart. . . . . . . . . . . . . . . . . 2-40

Contents vii

Standard 1.0 Nortel Symposium Call Center Server May 1998

1001t Hardware Installation Guide

Glossary Glossary-1

Index Index-1

viii Contents

Standard 1.0 Nortel Symposium Call Center Server May 1998

1001t Hardware Installation Guide

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