Newland N910 Manuel utilisateur
Process transactions faster
and more easily on your smart
Speedpoint® device
Newland N910 user guide
Introduction
This manual will guide you in performing transactions on your Speedpoint®
device. All our Speedpoint® devices are able to process any Visa, Mastercard,
UnionPay International, *Amex, *Diners Club, Private Label and Loyalty, credit,
debit or cheque cards including chip and PIN cards, magnetic stripe cards, eet
and contactless cards. Our Speedpoint® devices are also enabled to process
Cash@TILL and eWallet transactions.
*Association agreements with Amex, Diners and Private Label’s must be set up directly.
INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
USER MANAGEMENT
RETAIL TRANSACTION OPTIONS
DAILY PROCESSES
TO COMPLETE
eWALLET
Bank card rules
Chip & PIN cards (EMV) Europay, MasterCard, Visa
• EMV cards include debit, cheque and credit cards. If a Chip & PIN card is linked to more than one account, the cardholder
will need to select ‘Cheque’ or ‘Savings’ and press ‘Enter’ to conrm the account.
All cards
• Cardholder receipts will no longer print automatically from the Speedpoint® device.
• The cardholder receipt will only print if requested.
• The Speedpoint® device will automatically print a merchant receipt showing whether the transaction has
been approved or declined.
• If the transaction has been declined a reason for the decline will be displayed on the receipt.
Contactless
• Contactless acceptance has been enabled on all Speedpoint® devices for purchase transactions.
• The Speedpoint® device will prompt the cardholder for a PIN if it is required.
Debit cards
• Allow cash advance transactions.
• Do not allow refunds (alternative means must be used for refunds).
T’s & C’s apply
INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
USER MANAGEMENT
DAILY PROCESSES
TO COMPLETE
eWALLET
RETAIL TRANSACTION OPTIONS
If there is no response from the host, the Speedpoint® device will automatically reverse the transaction.
The reversal will go online immediately to Base24 to determine if reversal is possible, If not, then a refund
may be applicable.
Mobile Speedpoint® device:
• Check the GPRS signal (check the signal strength displayed on the Speedpoint® device).
• If these problems persist, contact the FNB Merchant Services Help Desk on 087 575 0012.
Troubleshooting
Speedpoint® device tries to connect but a communication timeout error occurs:
‘Communication failure’ message displays on the screen:
INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
USER MANAGEMENT
RETAIL TRANSACTION OPTIONS
DAILY PROCESSES
TO COMPLETE
Communication errors
Hotcard/Parameters
and Settlement/
Banking Issues
Authorisation issues
Hotcard / Code 10 /
Hold and Call
Cash withdrawal/
Purchase with cash/
eWallet transactions
not available
Screen is frozen
Printing Issues
Faulty device
eWALLET
Troubleshooting
Below this message on the receipt, a reason for decline will be displayed.
If this message is still unclear, contact the FNB Merchant Services Help Desk on 087 575 0012
and select option 1.
‘Authorisation failed’ message displays on the screen:
When “Hotcards le old” is displayed, connection fails and parameters cannot download, and/or settlement
fails follow these steps:
Press setting icon, top right of screen.
Press ‘Operator Options’.
Press ‘Supervisor log in’.
Insert PIN.
Press ‘Update Parameters’.
Press ‘Reload’.
Hotcard/parameters and settlement/banking issues:
2
1
3
4
5
6
INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
USER MANAGEMENT
RETAIL TRANSACTION OPTIONS
DAILY PROCESSES
TO COMPLETE
Communication errors
Hotcard/Parameters
and Settlement/
Banking Issues
Authorisation issues
Hotcard / Code 10 /
Hold and Call
Cash withdrawal/
Purchase with cash/
eWallet transactions
not available
Screen is frozen
Printing Issues
Faulty device
eWALLET
• The transaction has been declined because this card has been reported lost/stolen, and could be fraudulent.
• Call the FNB Authorisations Centre on 011 369 2888 and say ‘I have a code 10 authorisation request’.
Then follow the instructions given to you over the phone.
• Do not make the call if you feel your life will be put in danger.
Troubleshooting
A ‘Hotcard’/‘Code 10’/‘Hold and Call’ message displays on the screen or is
printed on the receipt:
• Separate agreements need to be signed in order to have access to Cash advance / purchase + Cash@TILL™/
eWallet transaction options.
• Please contact the FNB Merchant Services Help Desk on 087 575 0012 for assistance.
Cash advance / purchase + Cash@TILL™ /eWallet transactions not available:
INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
USER MANAGEMENT
RETAIL TRANSACTION OPTIONS
DAILY PROCESSES
TO COMPLETE
Communication errors
Hotcard/Parameters
and Settlement/
Banking Issues
Authorisation issues
Hotcard / Code 10 /
Hold and Call
Cash withdrawal/
Purchase with cash/
eWallet transactions
not available
Screen is frozen
Printing Issues
Faulty device
eWALLET
• It will not read any cards when they are inserted or swiped.
• It will not power up.
• The screen displays an error message.
• Should you be unsure, please contact the FNB Merchant Services Help Desk on 087 575 0012.
• Check that there is enough paper in the Speedpoint® device.
• Ensure that the paper roll is correctly inserted.
• Check that the paper closure lid is properly closed.
• If the problem persists contact the FNB Merchant Services Help Desk on 087 575 0012.
If you are experiencing a problem when printing:
Your Speedpoint® device is faulty when:
Troubleshooting
• Please contact the FNB Merchant Services Help Desk on 087 575 0012 and select option 4 for the
technical department.
Screen is stuck:
INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
USER MANAGEMENT
RETAIL TRANSACTION OPTIONS
DAILY PROCESSES
TO COMPLETE
Communication errors
Hotcard/Parameters
and Settlement/
Banking Issues
Authorisation issues
Hotcard / Code 10 /
Hold and Call
Cash withdrawal/
Purchase with cash/
eWallet transactions
not available
Screen is frozen
Printing Issues
Faulty device
eWALLET
Add a user:
Press setting icon, top right
of screen.
Press ‘Support Options’.
Press ‘Manager log in’.
Insert PIN.
Press ‘User setup’.
User management
2
1
3
4
5
6
7
User details to be added:
user name, user number, PIN,
Conrm PIN and select user
permission type e.g. cashier /
supervisor / manager
Select Save if only one user is
being added.
Please indicate which option is to
be selected.
Add additional user details if
required, Press ‘Save’.
Press ‘Finish’ if all users
are added.
9
8
10
Add a user
Delete a user
Change Manager /
Supervisor PIN
Enabling a reference
number
INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
USER MANAGEMENT
RETAIL TRANSACTION OPTIONS
DAILY PROCESSES
TO COMPLETE
eWALLET
Delete a user:
User management
Press setting icon, top right
of screen.
Press ‘Support Options’.
Press ‘Manager log in’.
Insert PIN.
Press ‘User setup’.
2
1
3
4
5
6Press ‘Delete Add user’.
7Enter User details.
Press ‘Save’.
Press ‘Finish’ if all users
are added.
9
8
Add a user
Delete a user
Change Manager /
Supervisor PIN
Enabling a reference
number
INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
USER MANAGEMENT
RETAIL TRANSACTION OPTIONS
DAILY PROCESSES
TO COMPLETE
eWALLET
2
1
3
4
5
6
Change Manager /
Supervisor PIN:
User management
Press setting icon, top right
of screen.
Press ‘Support Options’.
Press ‘Manager log in’.
Insert PIN.
Press ‘User setup’.
Add new user details.
Press ‘Save’.
Press ‘Finish’ if all users
are added.
9
8
7Select ‘Manager’ in “select
user permission.
Add a user
Delete a user
Change Manager /
Supervisor PIN
Enabling a reference
number
INTRODUCTION
BANK CARD RULES
TROUBLESHOOTING
USER MANAGEMENT
RETAIL TRANSACTION OPTIONS
DAILY PROCESSES
TO COMPLETE
eWALLET
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