NetPay spire SPw60 Mode d’emploi
A NetPay Guide to...
Using your
Spire Terminal
more for
your money
www.netpay.co.uk
www.netpay.ie
Models:
SPc50 / SPw60 / SPw70 / SPp10
A guide to using your Spire terminal
This booklet will explain how to setup and use your NetPay Terminal.
Page 3 Welcome
Page 4 Corded Terminal - SPc50
Page 5 WiFi Terminal - SPw60
Page 6 GPRS Terminal – SPw70
Page 7 PIN-Pad – SPp10
Page 8 Using your Spire Terminal
Page 10 CHIP & PIN Transaction
Page 11 Contactless Transaction
Page 12 Referrals
Page 13 Refunds and Reversals
Page 14 Totalling and End of Day Banking
Page 15 Conguring Basic Terminal Security
Page 16 Connectivity Troubleshooting
Page 17 Powering Down and Restarting the Terminal
Page 18 Inserting your SIM / Notes
If there is anything else you’d like to know, please call our customer service team
(see useful numbers opposite). We are more than happy to help.
www.netpay.co.uk |www.netpay.iemore for your money
Welcome
Welcome to the NetPay terminal guide, this document will take you through how to
set up your new NetPay terminal step by step, processing your rst transactions and
troubleshooting your device.
Before setting up your terminal it is important to identify the model number and follow the
correct set up instructions.
The model numbers are as follows*:
SPc50 Countertop Terminal
SPw60 Wi-Fi Terminal
SPw70 GPRS Terminal
SPp10 PIN-pad
The model number of your terminal will be printed on a sticker on the underside of the
terminal keypad. *Models may be subject to change depending on Country.
Important Numbers
Keep these numbers to hand should you need to speak to the team.
If you want to query any orders, change aspects of your service or enable additional
services call our customer service team from 9.00am to 5.30pm Monday to Friday.
UK Customer Services - 0333 311 0200
Ireland Customer Services - 01 447 5299
If you need technical assistance setting up or using your service call our technical support
team 24 hours a day, 7 days a week.
UK Technical Support - 0843 455 5555
Ireland Technical Support - 01 686 9428
If you have chosen the card acquiring service and have issues with the banking element
of the service, perhaps a query with a specic transaction then call your acquiring bank
available 24 hours a day, 7 days a week.
UK Merchant Service Support - 0845 964 5055
Ireland Merchant Services Support - 1800 242 636
Welcome 3
Corded Terminal - Spire SPc50
What’s in the box?
The SPc50 terminal
Battery
Paper Roll
The Power Supply Unit (PSU)
QUICK SETUP GUIDE
1. Place the terminal face down on the counter and use both thumbs to slide the cable
tidy upwards as indicated by the unlock arrow.
2. Place the terminal face up on the counter and gently pull upwards on the lever located
in the middle of the printer door. Place the roll in the compartment. The paper must
feed from underneath the roll. The correct orientation of the paper is critical (if you
experience blank receipts, the paper may be incorrectly inserted or of the wrong
specication). Pull a length of paper until it protrudes from the top of the terminal. Close
the printer door until an audible click is heard. Tear off the excess paper.
3. Plug the telephone cable into the socket identied with the LINE label and connect to
a working telephone socket. If a PIN Pad has been supplied, plug its black curly cable
into the socket identied with the PIN PAD label. If you are connecting the terminal to a
routing device, connect the black or yellow ethernet cable to the socket identied with a
LAN label, then plug into your router.
4. Insert the power supply plug directly into underside of the terminal and route the cable
secure in the cable guide. Plug the power supply into a live electrical socket.
5. Ensure all cables are sat in the recesses and re-t the cable tidy by sliding downwards
until an audible click is heard.
6. Please proceed to page 8 – Using your terminal.
4 Corded Terminal - SPp50
WiFi Terminal - Spire SPw60
What’s in the box?
The SPw60 terminal
Battery
Paper Roll
The Power Supply Unit (PSU)
WiFi access point (Optional)
Network cable (if you have chosen a WiFi access point)
WiFi access point power supply
QUICK SETUP GUIDE
1. Place the terminal face down, remove the battery cover, remove the packaging and
insert the battery and replace the cover.
2. Install the paper roll by opening the printer door and removing any packaging from
the printer compartment. Fit the paper roll as shown below leaving 10cm of paper
protruding from the top of the terminal and close the printer door.
3. If using a Spire WiFi Access point connect the network cable to the WAN port on the
supplied WiFi access point and to your Internet connection point.
4. Insert the power supply plug directly into the rear of the terminal. Plug the power
supply into the electrical outlet. Charging of the battery will take between 2 and 4
hours. The battery condition is indicated in the top left hand corner of the display when
the terminal is switched on. When not in use keep connected to the power supply to
maintain charge.
5. Turn on the terminal by pressing on the power key on the left hand side.
6. Please proceed to page 8 – Using your terminal.
WiFi Terminal - SPw60 5
GPRS Terminal - Spire SPw70
What’s in the box?
The SPw70 terminal
Battery
Paper Roll
The Power Supply Unit (PSU)
QUICK SETUP GUIDE
1. Place the terminal face down, remove the battery cover, remove the packaging and
insert the battery and replace the cover.
2. Install the paper roll by opening the printer door and removing any packaging from
the printer compartment. Fit the paper roll as shown below leaving 10cm of paper
protruding from the top of the terminal and close the printer door.
3. Insert the power supply plug directly into the rear of the terminal and plug the power
supply into the electrical socket. Charging of the battery will take between 2 and 4
hours. The battery condition is indicated in the top left hand corner of the display when
the terminal is switched on. When not in use keep connected to the power supply to
maintain charge.
4. Turn on the terminal by pressing on the power key on the left hand side.
5. Please proceed to page 8 – Using your terminal.
6 GPRS Terminal - SPw70
PIN-Pad - Spire SPp10
Quick Setup Guide
1. Ensure the terminal is in its idle state
and unplugged from the electrical socket.
2. Remove the cable tidy from the terminal.
3. Remove the new SPp10 PIN-Pad from its packaging.
4. Push the new SPp10 PIN-Pad’s plug into the socket on the rear of the terminal
identied by a yellow PIN PAD label. Once it is correctly located you will hear a soft
click.
5. Plug in the terminal into the power socket.
6. Neatly route all the cables over the top of the terminal so they do not overlap one
another.
7. Ensure the cable tidy is orientated with the notches on either side sliding in rst to the
slots on the side of the terminal’s feet and slide home until you hear a click. Ensure
both sides of the cable tidy are correctly located.
8. Turn the terminal over and, if required, switch the electrical outlet on.
9. Turn on the terminal by pressing on the power key on the left hand side.
10. Please proceed to page 8 – Using your terminal.
PIN-Pad - SPp10 7
Using Your Spire Terminal
To turn the terminal on press the power button found on the left hand side of the terminal
until the screen lights up. The terminal will automatically scroll through several screens of
information until the Welcome screen is displayed.
To turn the terminal off press the power button for three seconds, ensure SHUTDOWN is
highlighted and press the green ENTER key.
PLEASE NOTE: Highlighting RE-START will re-start the payment application.
Changing and replacing the battery on SPw60 and SPw70 terminals
If you have a portable terminal it will use a removable, rechargeable lithium ion battery
module. The battery module will need to be charged when you receive a new terminal,
a replacement battery, and during day-to-day use.
Battery Module Installation and Replacement
1. Place the terminal face down on the counter and remove the battery cover by applying
pressure and sliding it backwards as shown below.
2. If a battery module is already tted, place your thumb nail into the recess at the base
and pull upwards. The battery module will lift out of the compartment. See section
‘Safety Information and Battery Guarantee’ in the introduction for battery module
disposal instructions.
3. Remove the packaging from the new battery module and ensure the connections are
aligned with those in the battery compartment. The Spire Payments logo should be
facing upwards.
4. With the contacts aligned, insert the module into the battery compartment by pushing
downwards.
5. Slide the battery compartment cover back into position.
8 Using Your Spire Terminal
Battery Maintenance
The standby time for the battery tted to the SPw60 and SPw70 is approximately 120
hours depending on settings and operational environment. It is recommended to always
return the terminal to the charging base or connect to the power supply when not in use, to
maintain maximum charge. While handling the battery module ensure you do not short the
connections with metallic objects.
The Terminal Keypad
The SPw60, SPw70 and SPc50 all share a common keypad layout.
The MAIN MENU, key represented by a square and positioned above the 2 key, toggles
between menus.
The ‘ARROW’ keys either side of MAIN MENU key are used to move to the next and
previous menu screens. When activated, an arrow will also be seen on the display
above the appropriate key.
The numeric keys.
The ‘#’ key allows the cycling of character selection on the numeric keys during text entry.
For example pressing 1 and then #, #, # will cycle through 1, Q , Z , 1.
The star key is used to cycle through the following nine characters: , / @ * # ( ) – during
text entry
The action of the green ENTER key will be displayed in a green box at the bottom
of the display.
The action of the red CANCEL key will be displayed in a red box at the bottom of the
display.
The action of the yellow CLEAR key will be displayed in a yellow box at the bottom of the
display.
The green ENTER key will select YES.
The yellow CLEAR key will select NO.
Using Your Spire Terminal 9
CHIP & PIN Transaction
To process a standard CHIP & PIN transaction on an Spire Terminal
Option 1
1. Enter the sale amount and press and press the green ENTER key PLEASE NOTE: If
a mistake is made entering data, the last digit can be deleted by pressing the yellow
CLEAR key.
2. When prompted, pass the terminal to the customer to insert their card and enter their
PIN.
Option 2
1. Insert the Chip Card into the terminal’s Chip Card reader or PIN Pad (if tted). A Sale
transaction will be initiated. Type in the Sale amount and press the green ENTER key.
PLEASE NOTE: If a mistake is made entering data, the entire eld can be deleted by
pressing the yellow CLEAR key once.
2. When prompted, pass the terminal to the customer to insert their card and enter their
PIN.
Then continue
3. Take the terminal back from the customer and follow the onscreen prompts to
complete the transaction.
4. Tear off the receipt, retaining the MERCHANT copy yourself and passing the customer
version to the customer.
5. The terminal will then return to the idle screen.
If the cardholder enters an incorrect PIN 3 times the card will lock and the transaction will
be cancelled.
If a card has a faulty chip it will need to be swiped through the magnetic card reader; the
strip should face the body of the terminal and be swiped from one end of the track to the
other in one smooth motion, top to bottom.
In the event that the card still fails to read, it is possible to process the card by manually
entering the card details. This is done by entering the long card number from the “Insert or
Swipe Card” prompt and then following the onscreen instructions.
Please be aware that using the magnetic stripe or entering the details manually may incur
additional fees.
10 Performing First Time Setip
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3
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