Multitech MultiModem MT5634ZPW-PCI Manuel utilisateur

Model Number MT5634ZPW-PCI

Owner’s Manual

82078500 Revision A

#MT5634ZPW - PCI

This publication may not be reproduced, in whole or in part, without prior

expressed written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with

respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes from time to time in the content hereof

without obligation of Multi-Tech Systems, Inc. to notify any person or

organization of such revisions or changes.

Record of Revisions

Revision Description

AManual released.

(5/15/98)

Trademarks of Multi-Tech Systems, Inc. are as follows: MultiExpress,

MultiExpressFax, MultiModem, MultiModemII,

MultiModemµ, Multi-Tech and the Multi-Tech logo.

MNP, Microcom Network Protocol is a trademark of Microcom Inc.

Macintosh is a trademark of Apple Computer Inc.

PC-DOS: International Business Machines Corporation

Pentium: Intel Corporation

AT&T is a trademark of American Telephone and Telegraph Co.

Windows® and Windows® 95 are registered trademarks of Microsoft

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 U.S.A.

(612) 785-3500 or (800) 328-9717

U. S. FAX 612-785-9874

Fax-Back Service 612-717-5888

Technical Support (800) 972-2439

BBS (612) 785-3702 or (800) 392-2432

Internet Address: http://www.multitech.com

Technical Writer: [email protected]

iii

Contents

Chapter 1 - Introduction and Description

Congratulations ................................................................................ 8

Peripheral Component Interconnect (PCI) .....................................11

What is in Your Modem Package? ..................................................11

How to Use This Manual ................................................................ 12

Typographic Conventions............................................................... 14

Chapter 2 - Installation

Introduction .................................................................................... 16

What You’ll Need ............................................................................ 16

Safety Warnings ............................................................................. 17

Installation ...................................................................................... 17

Sound Card Considerations ........................................................... 18

Install the MultiModemZPW-PCI into the Computer....................... 19

External Connections ..................................................................... 20

Installing Drivers............................................................................. 21

Is Your MultiModemZPW-PCI Ready for Use?............................... 21

Verifying Configuration ................................................................... 22

Operating Your MultiModemZPW-PCI............................................ 24

Simple Operations.......................................................................... 25

Software Configuration................................................................... 25

Testing the MultiModemZPW-PCI’s Data Functions....................... 26

Testing the MultiModemZPW-PCI’s FAX Functions ....................... 28

Other Ways to Access Microsoft Fax ............................................. 29

Testing the MultiModemZPW-PCI’s Voice Function ....................... 29

MultiModemZPW-PCI’sAnswering Machine Test .................... 29

Loopback Testing ..................................................................... 30

MultiModemZPW-PCI’s Speakerphone Test............................ 30

Chapter 3 - AT Commands, S-Registers and Result

Codes

Introduction .................................................................................... 34

Configuring Communications Software .......................................... 34

AT Commands................................................................................ 37

S-Registers .................................................................................... 48

Result Codes.................................................................................. 52

Chapter 4 - Troubleshooting

Introduction .................................................................................... 56

Initial Checklist ............................................................................... 56

Common Problems ........................................................................ 57

The Modem Does Not Respond to Commands ....................... 58

The Modem Dials But Cannot Make a Connection .................. 60

The Modem Disconnects While Online.................................... 62

The Modem Cannot Connect WhenAnswering....................... 63

File TransferAppears Slower Than It Should Be ..................... 63

Data Is Being Lost ................................................................... 63

ThereAre Garbage Characters on the Monitor........................ 64

Fax and Data Software Won’t Run at the Same Time ............. 64

Chapter 5 - Warranty, Service and Technical Support

Introduction .................................................................................... 66

Limited Warranty ............................................................................ 66

Technical Support........................................................................... 67

Recording Modem Information................................................. 67

Service..................................................................................... 69

The Multi-Tech BBS ....................................................................... 70

Logging on to the Multi-Tech BBS............................................ 70

Downloading a File .................................................................. 71

Reading a Message ................................................................. 72

Leaving a Message.................................................................. 72

Bulletins ................................................................................... 72

About CompuServe........................................................................ 73

About the Internet........................................................................... 73

About the Multi-Tech Fax-Back Service ......................................... 74

Appendices

AppendixA: Regulatory Compliance.............................................. 76

Appendix B: Technical Specifications............................................. 90

Appendix C:ASCII Conversion Chart............................................. 94

Chapter 1 - Introduction and Description

MT5634ZPW-PCI

Owner’s Manual

Congratulations

Congratulations on your purchase of one of the finest internal

data/fax/voice modems available today: the MultiModemZPW-

PCI™from Multi-Tech Systems.

The MultiModemZPW-PCI is an internal, half-length, fax modem

card that can be plugged into any PCI expansion slot. Your

MultiModemZPW-PCI incorporates a new modem technology

called

K56flex

, that enables Internet connections at data rates

up to 56K bps over standard telephone lines. K56flex

technology is able to propel data downstream from the Internet

to your computer at speeds of up to 56K bps. Upstream

transmission, mostly keystroke and mouse commands from your

computer to the central site, continue to flow at the conventional

data rate of 33.6K bps.

Your MultiModemZPW-PCI offers interactive automatic dialing,

as well as command mode option configuration. You may store

four command line/telephone numbers, of up to 40 characters

each, in the modem’s nonvolatile memory. The modem dials

and recognizes dial tones and busy signals for reliable call-

progress detection. The modem can detect AT&T calling card

tones. It is FCC-Registered for connection to telephone

networks without any Data Access Arrangements (DAA’s).

This owner’s manual will help you to install, configure, use, and

troubleshoot your modem.

*Though this modem is capable of 56K bps download performance,

line impairments, public telephone infrastructure and other external

technologicalfactorscurrentlypreventmaximum56Kbpsconnections.

MT5634ZPW-PCI

1 Introduction and Description

The MultiModemZPW-PCI is a full-featured internal data/fax/

voice modem designed for Pentium computers in a Windows

Plug and PlayTM environment.

General features include:

• Compliance with major ITU-T, TIA, and EIA international

standards to ensure compatibility with other modems.

• Distinguishes data, fax, and voice calls.

• Caller ID to identify your caller’s phone number (available on

U.S. products).

• Easy Windows 95 Plug-and-Play (PnP) installation.

• Compliance with the V.80 standard, allowing video

conferencing over analog telephone lines with any H.324

video phone system.

Data

• Supports K56flexTM for data transmission speeds up to

56Kbps, while maintaining compatibility with lower-speed

modems.

Note the K56flex standard asymmetrically transfers data--

client downloads at speeds up to 56K bps, client uploads at

speeds up to 33.6K bps.

• Supports the enhanced ITU-T V.34 standard, with data

transmission speeds to 33.6K bps, while also maintaining

compatibility with lower-speed modems.

• Supports K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,

24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K,

2.4K, 1.2K, and 0-300 bps.

• Automatic fallback to slower speeds in noisy line conditions,

and fall-forward to faster speeds as conditions improve (line

qualitymonitoring).

• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.

• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

• H.324 compliant (videophone ready).

MT5634ZPW-PCI

Owner’s Manual

• Automatic disabling of compression when transferring

already-compressed files.

• Redial, pulse (rotary) and touch-tone dial.

• Dial tone and busy signal detection for reliable call-progress

detection.

• Plug and Play (

PnP

) serial support.

• Flash upgradable.

• Compatibility with the standard AT command set used by

most communication programs.

• Stores up to four telephone numbers.

Fax

• Supports V.17, Group 3 fax communication standards,

allowing it to communicate with other fax modems as well as

with fax machines.

• Responds to Class 1 fax commands, enabling it to exchange

editable and encrypted faxes with other Windows 95

computers.

• Sends and receives faxes from your computer at 14,400

bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.

Voice

• Full-duplex speakerphone support with adjustable speaker

volume control. Can record and play back answering

machine messages using optional microphone and speaker.

• Remote/local telephone answering machine (TAM)

capabilities include voice mail control, record/playback, and

call screening.

• Supports the TIA/EIA IS-101 AT+V voice command set.

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