Mitel Deskphone 6865 Manuel utilisateur
Mitel 6865 SIP Phone
www.sunwire.ca
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Quickstart Guide
www.sunwire.ca
Solutions that shine.
Thank You for Choosing Sunwire!
We pride ourselves on delivering the best service.
Contents
Phone Overview with Key Descriptions..............................................................
Setting Up Your Voicemail.......................................................................................
Navigating Your Voicemail.......................................................................................
Most Common Phone Features.............................................................................
Telephone Feature * Codes.....................................................................................
2
4
5
6
9
Mitel 6865 SIP Phone
www.sunwire.ca
2
Overview with Key Descriptions
Key Description
1.
2.
3.
4.
5.
Message LED Indicator: Will ash red when a new voicemail
message is received.
Function keys: 8 free congurable keys (some precongured).
Display: Monochrome screen
Navigation key with selection key
Transfer Call key
P5
P6
P7
P8
P1
P2
P3
P4
7
8
9
11
12
13
14
1
5
2
4
3
6
10
16
15
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3
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Conference Call (3-way) key
Call List key: Displays recent answered and unanswered calls.
Redial key
Line keys: Line keys are specic to the phone being used. This
means that having an active call on Line 1 does not aect any
other user’s ability to make a call out on Line 1 of their phone.
Loudspeaker/Headset key: Used to answer or place a call using
the speaker phone. If a headset is connected, this button is used to
answer or place a call using the headset.
Mute key: Enables the user to hear the other person but the other
person cannot hear the caller. The light will ash red when active.
Volume key: The volume key is responsive to the state of your
phone. If on a handset call, the volume key will change the volume
on the handset. If using speaker phone, the volume key will
change the volume of the speaker. When not on a call, the volume
key will change the volume of the ringer. Each volume setting is
separate. Your phone will remember the last used volume settings.
Options key: Phone menu settings (such as ringtones).
Hold key
End Call key
Speaker
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4
Setting Up Your Voicemail
Choose a passcode and record your greetings.
Accessing your Voicemail
By default, your voicemail is set to answer after 5 rings. To access your
voicemail, dial *98. To access another extensions voicemail, dial
*98+Ext. To access your voicemail remotely, call your extension and
press the * key when your voicemail answers.
Setting your Passcode
When accessing your voicemail, you are prompted for a passocde. The
default passcode is 1234. Once logged in, you can change your
passcode by pressing 0for Mailbox Options and then 1.
Recording your Greetings
Sunwire oers the option for up to three dierent types of greetings.
Unavailable Greeting
To record your main Unavailable Greeting, from the voicemail’s main
menu press 3 for Greetings then press 1 to Record a Greeting. Press 3
to record your Unavailable Greeting and follow the voice prompts.
Busy Greeting
If you would like a dierent greeting to be played when you are on the
phone and your line is busy, you can record a Busy Greeting. From the
main menu, press 3,1,2 to record your Busy Greeting.
Temporary Greeting
You can also setup a Temporary Greeting if you are going away but do
not want to record over your existing greetings. Once enabled, the
Temporary Greeting will always play until it is disabled.
To record a temporary greeting, press 3,1,1 from the main menu.
To toggle (enable/disable) your temporary greeting, press 3 then 4.
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5
Navigating Your Voicemail
See the big picture behind your voicemail system.
Dial *98
Main Menu
Press 1
New Messages
Press 3
Greetings
Press 0
Mailbox Options
Function
Rewind
Fast-Forward
Press
*
#
During Playback
Function
Change Passcode
Press
1
Mailbox Options
Function
Message Info
Repeat Message
Next Message
Delete Message
Forward Message
Press
3
5
6
7
8
New Message
Function
Record Greetings
Record Name
Listen to Greetings
Toggle Temp. Greeting
Press
1
2
3
4
Greetings
Function
Temporary Greeting
Busy Greeting
Unavailable Greeting
Name Recording
Press
1
2
3
4
Listening to Greetings
Function
Date / Time / Caller
Press
3
Message Info
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6
Log In / Log Out of your Extension
This feature is most commonly used by individuals who share phone
sets or those who wish to use their extension on dierent phones
(and/or locations).
Your phone may be equipped with a Login and Logout softkey. You
can also use *11 to log into your extension and *12 to log out of your
extension. Dial *13 to playback the phone’s current extension status.
Directory and Speed Dial
Pressing the Directory Listing key will give you the option to navigate
your corporate and local contacts. The corporate directy is managed
by your system administrator and is sorted alphabetically. Your local
directory is only stored on your phone and you can add, remove or
modify contacts as you wish without aecting others in the company.
Your Speed Dial settings can be added and manged from either your
telephone set or the administrative web portal. Speed dials can range
from 1 to 999; all speed dials are preceded by ‘0’.
To congure your extension’s speed dial settings:
1. Dial: 00
2. Enter the speed dial number you’d like to edit followed by the # key.
3. Enter the phone number to be assigned for this speed dial option.
4. You will hear a recording state: “Speed Dial Saved.”
If you select a speed dial which already has an entry; you will be given
the option to: edit the entry, delete it or playback its assigned number.
Most Common Phone Features
Learn how our most common features work.
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7
Transferring Calls
There are two methods of transferring a call: Attended (full) Transfer
and Blind Transfer. An attended transfer allows you to speak with the
individual you are transferring to prior to completing the transfer
whereas a blind transfer simply sends the call.
To complete an attended (full) transfer:
1. While on a call, press the Transfer Call key.
2. Enter the number or extension you would like to transfer the call to.
3. Press ‘Dial’ using the bottom softkeys.
4. You will then be connected with the person you are transferring to
while the current call is placed on hold.
5. To complete the transfer, simply press the Transfer Call key again.
To complete a blind transfer, follow the same steps as above but rather
than pressing ‘Dial’ at step 3 - simply press the ‘Transfer Call’ key again
to complete the transfer.
Note: If you transfer a call and it is not answered, it will go to that
extensions voicemail. You can also transfer a call using the Directory
Listing key rather than entering a number or extension.
Conference Calling
The Conference Call (3-way) key allows you to add a third person to the
call. It’s functionality is the same as an attended transfer, although
rather than completing the transfer it merges all the callers.
Note: Like an attended transfer, you must rst speak to the person you
are inviting into the conference call. There is no‘blind’ conference call.
Also, because you initiate the conference call, hanging up on the other
users will drop the call completely. To avoid this, rather than hanging
up the call, use the ‘Leave’ button which will appear as a bottom
softkey during a conference call.
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8
Parking a Call
Inbound calls can be parked (put on a public hold) by way of the
bottom softkeys or by dialling: ##. Parking a call allows you or another
user to pick up the call from any other device on the phone system.
While on a call, you will nd a ‘Park’ softkey. If your phone is not
equipped with a ‘Park’ softkey, simply press ##. This will place the call in
the next available parking lot. The system will read back the parking lot
number once the call is parked.
The call will then leave your phone and you can hang up the receiver.
You could now advise the person who must answer the parked call
that they have a call parked on“XX”(where XX represents the parking
lot number where the call was parked).
Using a pre-specied softkey for that parking lot will allow any user to
pick up a call in that parking lot. Alternately, users can simply dial the
parking lot number in order to pickup the parked call.
Note: If your phone is congured with pre-specied softkeys for
parking lots, the status light next to the softkey will light up if a call is
parked in that parking lot number.
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9
Telephone Feature * Codes
Access features quickly using the following dial codes.
Dial CodeFeature
Access Voicemail
Anonymous Calling
Call Forwarding Enabled
Call Forwarding Disabled
Park Call
Answer Parked Call
Extension Login
Extension Logout
Extension Login/Logout Toggle
Extension Status
Record Call (if purchased)
*98
*67 + Number
*72 + Number
*73
##
Dial Lot Number
*11
*12
*904
*13
#1
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