Lucent Technologies PARTNER II Release 4.1 Guide rapide

Lucent Technologies

Bell Labs Innovations

PARTNER® II

Communications System

Release 4.1

Programming and Use

518-455-334

Comcode 107879231

Issue 2

August 1996

Printed in U.S.A. August 1996

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the

time of printing. However, information is subject to change.

Federal Communications Commission (FCC) Interference Notice

This equipment has been tested and found to comply with the limits of a Class A digital device,

pursuant to Part 15 of FCC rules. For additional FCC information, see Appendix C of this book.

Canadian Emissions Requirements

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital

apparatus set out in the Radio Interference Regulations of the Industry Canada (lC). For additional

IC information, see Appendix C of this book.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites

applicables aux appareils numeriques de la classe A prescrites dans le Reglement sur le brouillage

radioelectrique edicte par le ministere des Industrie Canada. Vous trouverez des renseignements

complémitaires à la annexe C de ce manuel.

Security

Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for

example, persons other than your company’s employees, agents, subcontractors, or persons

working on your company’s behalf) can result in substantial additional charges for your

telecommunications services. You are responsible for the security of your system. There may be a

risk of toll fraud associated with your telecommunications system. You are responsible for

programming and configuring your equipment to prevent unauthorized use. Your system manager

should read all documents provided with this product to fully understand the features that can

introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent

Technologies does not warrant that this product is immune from or will prevent unauthorized use of

common-carrier telecommunication services or facilities accessed through or connected to it.

Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Trademarks

PARTNER MAIL, PARTNER MAIL VS, PassageWay, Magic on Hold, MERLIN, MLS-34D, MLS-18D,

MLS-12D, MLS-12, MLS-6, PARTNER, and SYSTIMAX are registered trademarks of Lucent

Technologies. Microsoft is a registered trademark and Windows is a trademark of Microsoft

Corporation.

Warranty

Lucent Technologies provides a limited warranty for this product. Refer to “Lucent Technologies

Limited Warranty and Limitation of Liability” in Appendix B of this book.

Ordering Information

The order number for this book is 518-455-334. To order additional books, call 1 800 457-1235 in

the continental U.S. or 1 317 361-5353 outside the continental U.S. For information about ordering

other system reference materials, replacement parts, accessories, and other compatible equipment,

refer to “Product Ordering information” in Appendix B.

Support Telephone Number

In the continental U.S., Lucent Technologies provides a toll-free hotline 24 hours a day. Call the

hotline at

1 800 628-2888

if you need assistance when programming or using your system.

Outside the continental U.S., contact your Lucent Technologies Representative or local

Authorized Dealer.

Contents

About This Guide

Overview

1-i

Important Safety Instructions 1-ii

Features and Capabilities 1-1

System Components

1-2

Auxiliary Equipment 1-10

Programming

Overview

Hardware Considerations

Initial System Setup

Changing Settings after Installation

Changing Settings to Support PBX or

Centrex Services

System Programming Options

Using System Programming

Telephone Programming Options

Using Telephone Programming

2-i

2-1

2-2

2-3

2-6

2-8

2-9

2-14

2-19

2-23

Learning About Telephones

3-i

System Telephones

3-1

Standard Telephones

3-8

Combination Extensions

3-12

Using Telephones

3-13

■

Contents

Using Auxiliary Equipment

Overview

Answering Machines

Call Reporting Devices (SMDR)

Credit Card Scanners

Fax Machines

Modems

Night Service with Auxiliary Equipment

PARTNER Attendant

Voice Messaging Systems

4-i

4-1

4-4

4-8

4-12

4-13

4-20

4-22

4-24

4-26

Feature Reference

5-i

Troubleshooting

When You Need Help

Power Failure Operation

Problems with System Phones

Problems with Standard Phones

Other Problems with Phones

Problems with Combination Extensions

Problems with Auxiliary Equipment

System Problems

■

6-i

6-1

6-2

6-6

6-8

6-13

6-15

Specifications

A-1

Maintenance, Repair, and

Ordering Information

B-1

Contents

FCC and IC Information

C-1

Speed Dial Form

D-1

Programming Mixed Telephone Types

E-1

Glossary

GL-1

Index

IN-1

Programming Quick References

iii

About This Guide

Purpose

This guide is intended for the System Manager. It explains what the

PARTNER®

Communications System can do, provides instructions for

programming and using the system, and tells you how to get the most out of its

many features and capabilities.

Terminology

Throughout this guide, the PARTNER

Communications System is referred to

simply as the system and Lucent Technologies telephones specifically designed

to work with the system are called system phones. You can also use

industry-standard telephones with the system, which are referred to as standard

phones in this guide. Finally, the PARTNER MAIL® or PARTNER MAIL VS®

Voice Messaging System, which you may have connected to the system, is

referred to as the voice messaging system.

How to Use This Guide

For information on the following topics, refer to the appropriate chapter:

■

Getting Acquainted. Chapter 1 provides an overview of system features

and hardware components.

Programming the System. You can change your system’s settings

easily to accommodate new or expanding needs. Chapter 2 provides

general programming information, while Chapter 5 provides detailed

instructions for programming specific features.

Training Co-Workers. Chapter 3 explains how system and standard

phones work with the system. To help train co-workers on telephone

basics, you can share this information with them.

About This Guide

■

Using Auxiliary Equipment. The system supports a wide variety of

auxiliary equipment, including fax machines, modems, voice messaging

systems, and call reporting devices. Chapter 4 provides advice on

setting up these devices to work effectively with the system.

Daily Operation. Depending on how your system is set up, you may

need to oversee some of the system’s daily operations. For example, you

may need to turn on Night Service at the end of each day before leaving

the office. Reference information on all features, including descriptions

and instructions for using each feature, is provided in Chapter 5.

Solving Problems. Chapter 6 provides information on solving problems

if your system or telephones malfunction.

Once you are experienced with the system, use the Table of Contents or Index

to locate the information you need.

Throughout this guide, feature names are printed in bold so you can easily look

up the name in Chapter 5, “Feature Reference,” for additional information on the

feature. For example, if you see a reference to System Date (#101), you can

look it up in Chapter 5 for details.

Product Safety Statements

Product safety statements are identified in this guide by a

CAUTION:

Indicates the presence of a hazard that will or can cause minor personal

injury or property damage if the hazard is not avoided.

WARNING:

Indicates the presence of a hazard that can cause severe or fatal

personal injury if the hazard is not avoided.

How to Comment on This Guide

A feedback form is located at the end of this guide, after the appendixes. If the

form is missing, send your comments and recommendations for changes to

Publications Manager, Lucent Technologies, 211 Mount Airy Road (Room

2W-226), Basking Ridge, NJ 07920 (FAX 1 908 953-6912).

About This Guide

Overview

Contents

Important Safety Instructions

Features and Capabilities

System Components

■

Control Unit

System Modules

System Capacity

System Mode

■

Telephones

System Telephones

Intercom Autodialers

Standard Telephones

Auxiliary Equipment

■

Requirements

■Connecting Standard Devices

1-ii

1-1

1-2

1-4

1-5

1-8

1-9

1-10

1-i

Important Safety Instructions

WARNING:

The following list provides basic safety precautions that should always

be followed when using your telephone equipment:

10.

Read and understand all instructions.

Follow all warnings and instructions marked on the product.

Unplug all telephone connections before cleaning. DO NOT use liquid

cleaners or aerosol cleaners. Use a damp cloth for cleaning.

This product should be serviced by (or taken to) a qualified repair

center when service or repair work is required.

DO NOT use this product near water, for example, in a wet basement

location.

DO NOT place this product on an unstable cart, stand, or table.

Never push objects of any kind into slots or openings as they may

touch dangerous voltage points or short out parts that could result

in a risk of fire or electric shock. Never spill liquid of any kind on the

product.

Avoid using the telephone during an electrical storm. There may be a

remote risk of electric shock from lightning.

DO NOT use the telephone to report a gas leak in the vicinity of the

leak.

The product is provided with a three-wire grounding type plug. This

is a safety feature. DO NOT defeat the safety purpose of the

grounding type plug. DO NOT staple or otherwise attach the power

supply cord to building surfaces.

CAUTION:

DO NOT block or cover the ventilation slots and openings. They prevent

the product from overheating. DO NOT place the product in a separate

enclosure unless proper ventilation is provided.

SAVE THESE INSTRUCTIONS

1-ii

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