Lucent Technologies PARTNER Advanced Communications System Release... Guide rapide

PARTNER®

Advanced

Communications System

Release 1.0

Programming and Use

518-456-054

Comcode 107916835

Issue 1

January 1997

Printed in U.S.A. January 1997

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the

time of printing. However, information is subject to change.

Federal Communications Commission (FCC) Interference Notice

This equipment has been tested and found to comply with the limits of a Class A or a Class B digital

device, pursuant to Part 15 of FCC rules. For additional FCC information, see Appendix C of this

book.

Canadian Emissions Requirements

This digital apparatus does not exceed the Class A or the Class B limits for radio noise emissions

from digital apparatus set out in the Radio Interference Regulations of the Industry Canada (IC). For

additional IC information, see Appendix C of this book.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites

applicables aux appareils numeriques de la classe A ou de la classe B prescrites dans le

Reglement sur le brouillage radioelectrique edicte par le ministere des Industrie Canada. Vous

trouverez des renseignements complémitaires à la annexe C de ce manuel.

Security

Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for

example, persons other than your company’s employees, agents, subcontractors, or persons

working on your company’s behalf) can result in substantial additional charges for your

telecommunications services. You are responsible for the security of your system. There may be a

risk of toll fraud associated with your telecommunications system. You are responsible for

programming and configuring your equipment to prevent unauthorized use. Your system manager

should read all documents provided with this product to fully understand the features that can

introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent

Technologies does not warrant that this product is immune from or will prevent unauthorized use of

common-carrier telecommunication services or facilities accessed through or connected to it.

Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

If you

suspect you are being victimized

by toll fraud and you need technical support or assistance,

call the BCS National Service Center at 1 800 628-2888.

Trademarks

Magic on Hold, MERLIN, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, PARTNER, PARTNER

MAIL, PARTNER MAIL VS, PassageWay, and SYSTIMAX are registered trademarks of Lucent

Technologies. Lucent Technologies is a trademark of Lucent Technologies. Bellcore is a registered

trademark of Bell Communications Research. Microsoft is a registered trademark and Windows is a

trademark of Microsoft Corporation. The SoundStation is a registered trademark of Polycom, Inc.

Warranty

Lucent Technologies provides a limited warranty for this product. Refer to “Lucent Technologies

Limited Warranty and Limitation of Liability” in Appendix B of this book.

Ordering Information

The order number for this book is 518-456-054. To order additional books, call 1 800 457-1235 or 1

317 361-5353. For information about ordering other system reference materials, replacement parts,

accessories, and other compatible equipment, refer to “Product Ordering Information” in Appendix B.

Support Telephone Number

In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a

day. Call the hotline at 1 800 628-2888 or your Lucent Technologies Authorized Dealer if you

need assistance when programming or using your system. Consultation charges may apply.

Outside the continental U.S., contact your Lucent Technologies Representative or local

Authorized Dealer.

Contents

About This Guide v

1Overview 1-i

Important Safety Instructions 1-ii

Features and Capabilities 1-1

System Components 1-2

Auxiliary Equipment 1-8

2Programming 2-i

Overview 2-1

Hardware Considerations 2-2

Initial System Setup 2-3

Changing Settings after Installation 2-6

Changing Settings to Support

PBX or Centrex Services 2-7

System Programming Options 2-8

Using System Programming 2-15

Telephone Programming Options 2-20

Using Telephone Programming 2-23

3Learning About Telephones 3-i

System Telephones 3-1

Standard Telephones 3-8

Combination Extensions 3-12

Using Telephones 3-14

Contents

4Using Auxiliary Equipment 4-i

Overview 4-1

Answering Machines 4-4

Auto Attendant 4-8

Call Reporting Devices (SMDR) 4-9

Contact Closure Devices 4-12

Credit Card Scanners 4-13

Fax Machines 4-14

Modems 4-20

Night Service with Auxiliary Equipment 4-22

Voice Messaging Systems 4-24

5Feature Reference 5-i

6Troubleshooting 6-i

Customer Self Service Center on the Internet 6-1

When You Need Help 6-2

Power Failure Operation 6-2

Battery Replacement 6-3

Clearing a Backup-Failure Alarm 6-6

Problems with System Phones 6-7

Problems with Standard Phones 6-11

Other Problems with System 6-26

Contents

ASpecifications A-1

BMaintenance, Repair, and

Ordering Information B-1

CFCC and IC Information C-1

DSpeed Dial Form D-1

EProgramming Mixed Telephone Types E-1

GL Glossary GL-1

IN Index IN-1

Programming Quick References

iii

Purpose

This guide is intended for the System Manager. It explains what the

PARTNER®Advanced Communications System (ACS) can do, provides

instructions for programming and using the system, and tells how to get the most

out of the system’s many features and capabilities.

Terminology

Throughout this guide, the PARTNER Advanced Communications System is

referred to simply as the

system

and Lucent Technologies telephones

specifically designed to work with the system are called

system phones

. You

can also use industry-standard telephones with the system, which are referred to

standard phones

in this guide. Finally, the PARTNER MAIL VS®or PARTNER

MAIL®Voice Messaging System, which you may have connected to the system,

is referred to as the

voice messaging system

How to Use This Guide

For information about the following topics, refer to the appropriate chapter:

Getting Acquainted.

Chapter 1 provides an overview of system features

and hardware components.

Programming the System.

You can change your system’s settings

easily to accommodate new or expanding needs. Chapter 2 provides

general programming information, while Chapter 5 provides detailed

instructions for programming specific system features.

Training Co-Workers.

Chapter 3 explains how system and standard

phones work with the system. To help train co-workers on telephone

basics, you can share this information with them.

About This Guide

About This Guide v

Using Auxiliary Equipment.

The system supports a wide variety of

auxiliary equipment, including fax machines, modems, voice messaging

systems, and call reporting devices. Chapter 4 provides advice on

setting up these devices to work effectively with the system.

Daily Operation.

Depending on how your system is set up, you may

need to oversee some of the system’s daily operations. For example, you

may need to turn on Night Service at the end of each day before leaving

the office. Reference information about all features, including

descriptions and instructions for using each feature, is provided in

Chapter 5.

Solving Problems.

Chapter 6 provides information about solving

problems if your system or telephones malfunction.

Once you are experienced with the system, use the Table of Contents or Index to

locate the information you need.

Throughout this guide, feature names are printed in bold—for example, System

Date (#101). Chapter 5, “Feature Reference,” provides comprehensive

information about each feature, with the features arranged in alphabetical order.

For example, if you see a reference to System Date (#101), you can look it up in

Chapter 5 for details.

Product Safety Statements

Product safety statements are identified in this guide by a .

CAUTION:

Indicates the presence of a hazard that will or can cause minor personal

injury or property damage if the hazard is not avoided.

WARNING:

Indicates the presence of a hazard that can cause severe or fatal

personal injury if the hazard is not avoided.

How to Comment on This Guide

A feedback form is located at the end of this guide, after the appendixes. If the

form is missing, send your comments and recommendations for changes to

Publications Manager, Lucent Technologies, 211 Mount Airy Road (Room

2W-226), Basking Ridge, NJ 07920 (FAX 1 908 953-6912).

vi About This Guide

Contents

Important Safety Instructions 1-ii

Features and Capabilities 1-1

System Components 1-2

Configurations 1-4

System Modules 1-4

System Batteries 1-5

PC Card Slots 1-5

System Capacity 1-5

Telephones 1-6

System Telephones 1-6

Intercom Autodialers 1-7

Standard Telephones 1-7

Auxiliary Equipment 1-8

Requirements 1-8

Connecting Standard Devices 1-8

Overview 1

1-i

Important Safety Instructions

WARNING:

The following list provides basic safety precautions that should always

be followed when using your telephone equipment:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug all telephone connections before cleaning. DO NOT use liquid

cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. This product should be serviced by (or taken to) a qualified repair

center when service or repair work is required.

5. DO NOT use this product near water, for example, in a wet basement

location.

6. DO NOT place this product on an unstable cart, stand, or table.

7. Never push objects of any kind into slots or openings as they may

touch dangerous voltage points or short out parts that could result

in a risk of fire or electric shock. Never spill liquid of any kind on the

product.

8. Avoid using the telephone during an electrical storm. There may be a

remote risk of electric shock from lightning.

9. DO NOT use the telephone to report a gas leak in the vicinity of the

leak.

10. The product is provided with a three-wire grounding type plug. This

is a safety feature. DO NOT defeat the safety purpose of the

grounding type plug. DO NOT staple or otherwise attach the power

supply cord to building surfaces.

CAUTION:

DO NOT block or cover the ventilation slots and openings. They prevent

the product from overheating. DO NOT place the product in a separate

enclosure unless proper ventilation is provided. DO NOT place the

product flat on a surface. The control unit must be wall-mounted.

SAVE THESE INSTRUCTIONS

1-ii

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