Linksys SPA2102-R3 Manuel utilisateur

Disclaimer

Please note that all information provided in this User Guide is correct as at date of production.

For more information, please check the latest online updates and terms and conditions at our website at www.starhub.com/voice

Contents

1 About Digital Voice Global 2

2Technical Information 3

3Setting Up Your Digital Voice Global Connection 4

a. Front view of integrated access device 5

b. Rear view of integrated access device 5

c. How to connect your Digital Voice Global

- for cable modem/ADSL connection only 6

- for cable modem/ADSL connection with an external router 7

- for cable modem/ADSL connection with built-in router 8

4Troubleshooting 14

5Value-Added Services Guide 16

6Frequently Asked Questions 20

7Appendices 25

a. Port Forwarding Setting for Motorola SBG 1000 Cable Modem Gateway 25

b. Setting up the Firewall for Motorola SBG 1000 Cable Modem Gateway 27

c. Digital Voice Global Subscription Plan 29

8Glossary 30

About Digital Voice Global

Digital Voice Global is StarHub’s Voice-Over-IP (VoIP) service available to our residential customers. Users of

this service must have a broadband access network connection (either cable or ADSL). Calls are made through

the integrated access device (IAD), which can be used in any location that has broadband connectivity*, both

within and outside Singapore.

Digital Voice Global gives you access to:

 

 

 

 

 

 

 

 

 

You also have access to our comprehensive range of Value Added Services such as Call Waiting, Caller Number

Display/Non-Display, Voice mail, Call Divert (Unconditional), Number Retention, Private Number Listing, Call

Transfer etc.

Digital Voice Global customers have to register with the respective IDD service providers in order to use IDD services that are

not offered by StarHub. Please call our Customer Care at 1633 if you wish to bar IDD and 1900 calls on Digital Voice Global

* Please refer to the technical Information section on the types of broadband services that are supported. Usage of

Digital Voice Global when overseas is subject to conditions imposed by the overseas broadband network service provider

so there is no guarantee that the service will always work.

As Digital Voice Global operates over the public Internet, there is no assured quality of service.

** Calls to emergency numbers are free-of-charge.

Technical Information

Hardware Requirements

To use Digital Voice Global, you need to have the following items:

• Integratedaccessdevice(IAD)



Linksys SPA2102-R3 IAD is compatible with almost any Microsoft Windows®, Macintosh®, or UNIX® computers

with a 10Base-T or 10/100Base-T Ethernet adapter

 Only IAD purchased from StarHub or its authorised resellers can be used for Digital Voice Global.

• BroadbandInternetconnection

The broadband Internet access can either be of a cable (StarHubs’ MaxOnline broadband access) or an

ADSL connection, with a minimum download speeds of 512Kbps and upload speeds of 256kbps.

 Digital Voice Global will not function with a narrowband connection. (e.g 56Kbps Dial-up access)

• Analoguephone(cordedorcordless)

Internal Wiring

If the telephone set is connected directly to the voice port of the IAD, no additional wiring is required. Internal

wiring would be required should you wish to locate the telephone set in another room. We recommend using

a cordless phone if you do not wish to install internal wiring.

If you require additional wiring, please call our Customer Care at 1633 so that they can advise you on the

appropriate type of wiring for the service. We will be happy to arrange for additional cabling for you or you

may also wish to enage your own contractors for the job. Please ensure that only approved cables are used

for your cabling.

Setting Up Your Digital Voice Global Connection

Upon subscribing to Digital Voice Global, this IAD will allow you to connect both a computer and your standard

corded or cordless phone set to make voice calls.

We have included some useful tips on how to set up your Digital Voice Global connection in this handbook.

You may wish to refer to them before deciding to call the hotline for technical assistance. Alternatively , you

can visit www..com/voice for the latest online updates.

The following diagram shows the typical set-up for a StarHub TV, MaxOnline and Digital Voice Global user.

For better voice quality, we recommend that you connect the IAD directly to the cable or ADSL modem instead

of connecting behind the router (if applicable).

Front Panel

The following diagram shows the front panel of the IAD.

There are 4 lights (LED) found on the front panel. The tables below show the purpose of the 4 lights.

 Never unplug your IAD while the light is blinking continuously. Instead, allow the image upgrade to be completed. If

you unplug the IAD during an image upgrade, the unit may become inoperable.

Rear Panel

The rear panel provides the following connectors:

Power Green. The Power LED lights up when the Phone Adapter is powered on and connected to the

Internet. It ﬂashes when the Phone Adapter is not connected to the Internet. The LED also ﬂashes

when the Phone Adapter is booting up or upgrading its ﬁrmware. The Power LED will turn Orange

when customization proﬁle fails to load.

Ethernet Green. The INTERNET LED lights up when there is an active connection through the port. If the LED

is ﬂashing, then there is trafﬁc moving through that port.

Phone 1 Green. The PHONE LED is solidly lit when a telephone has an active or registered connection to

StarHub’s DV Global network through the corresponding port. It ﬂashes when the phone is being

used or is off the hook.

Phone 2 Not in use

 



Linksys SPA2102-R3 IAD

PHONE 2 RJ-11 Telephone line two (not in use)

PHONE 1 RJ-11 Telephone line one

POWER 5V DC/1A An adapter that you plug into an AC power outlet

INTERNET RJ-45 Ethernet connector to your internet broadband modem or router

ETHERNET RJ-45 Ethernet connector to a computer

 



How to connect Digital Voice Global using a cable or ADSL connection only



How to connect Digital Voice Global using a cable or ADSL connection

with an external router

There are 2 ways to connect the IAD when used with a router. They are:

1) Connect IAD before the router

The advantages of using this connection are as follows:

Advantages

• NointeroperabilityissueswithNATontheRouterthatmaypreventusageofDigitalVoiceGlobalservice

• TherewillbeupstreamvoiceprioritizationdoneontheIAD(forbettervoicequality)

Disadvantages

• MaximumthroughputontheIAD’sPC/ETHERNETportisonlyupto(max)10Mbps.Underoperational

usage, the throughput can be slightly lower (varies). Hence, only customers subscribing to broadband

with download speeds lower than 10Mbps should use this connection.

2) Connect IAD after the router

For this connection, user may (depend on types of routers used) need to perform settings on the router/s to

overcome ﬁrewall which could block the Digital Voice Global voice trafﬁc. If there is no ﬁrewall related issues,

this connection is recommended for users using broadband with download speeds higher than 10Mbps.



How to connect Digital Voice Global using a cable or ADSL connection

with built-in router.

Steps for Setting up:

1. Ensure that your IAD is unplugged and that the power supply to your modem is turned off.

2. Connect one end of an Ethernet cable (RJ-45) to an open Ethernet LAN port on your modem with

built-in router. Connect the other end of this Ethernet cable to the WAN connector on your IAD.

3. Connect a telephone to your PHONE 1 connector on your IAD using a RJ-11 telephone cable.

4. Power on your modem. Wait for about 2 minutes for it to start up.

5. Plug the AC power adapter to the POWER connector on your IAD and the electrical outlet.

This turns your IAD on.

Note: You should keep the IAD powered on all the time in order to receive incoming calls.

6. Wait for about 2-5 minutes for the IAD to start up

Note: Start-up may take longer if the IAD re-conﬁguration takes place or when the Internet is slow/congested.

7. Pick up the telephone handset and listen for a dial tone. If you hear a dial tone, you can now call anyone

as you normally would on any telephone. If you do not hear a dial tone, check that all connections as

described in this procedure are correct.

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