Lexmark MX931 MFP Manuel utilisateur

MX931 MFP

User's Guide

September 2023 www.lexmark.com

Machine type:

7450

Models:

238

Contents

Safety information........................................................................................ 6

Conventions.......................................................................................................................................................... 6

Product statements............................................................................................................................................. 6

Learn about the printer................................................................................ 9

Finding information about the printer.............................................................................................................9

Finding the printer serial number...................................................................................................................10

Printer conﬁgurations......................................................................................................................................... 11

Using the control panel.....................................................................................................................................13

Understanding the status of the indicator light..........................................................................................13

Selecting paper...................................................................................................................................................14

Set up, install, and conﬁgure.................................................................... 29

Selecting a location for the printer............................................................................................................... 29

Attaching cables................................................................................................................................................30

Setting up and using the home screen applications................................................................................ 31

Setting up and using the accessibility features.........................................................................................37

Setting up the printer to fax............................................................................................................................39

Conﬁguring the e‑mail SMTP settings..........................................................................................................47

Loading paper and specialty media.............................................................................................................55

Installing and updating software, drivers, and ﬁrmware......................................................................... 73

Installing hardware options.............................................................................................................................77

Networking........................................................................................................................................................ 148

Setting up serial printing (Windows only)................................................................................................... 151

Secure the printer..................................................................................... 153

Locating the security slot...............................................................................................................................153

Erasing printer memory..................................................................................................................................153

Erasing printer storage drive........................................................................................................................ 154

Restoring factory default settings................................................................................................................154

Statement of Volatility.....................................................................................................................................154

Print.............................................................................................................156

Printing from a computer............................................................................................................................... 156

Printing from a mobile device.......................................................................................................................156

Contents 2

Printing from a ﬂash drive..............................................................................................................................158

Supported ﬂash drives and ﬁle types.........................................................................................................159

Conﬁguring conﬁdential jobs........................................................................................................................159

Printing conﬁdential and other held jobs.................................................................................................. 160

Printing a font sample list.............................................................................................................................. 160

Printing a directory list.....................................................................................................................................161

Placing separator sheets between copies.................................................................................................161

Stapling printed sheets................................................................................................................................... 161

Punching holes in printed sheets................................................................................................................. 161

Using oset stacking in printed sheets......................................................................................................162

Canceling a print job.......................................................................................................................................162

Adjusting toner darkness...............................................................................................................................162

Copy............................................................................................................163

Using the automatic document feeder and scanner glass...................................................................163

Making copies...................................................................................................................................................163

Copying photos................................................................................................................................................ 163

Copying on letterhead....................................................................................................................................164

Copying on both sides of the paper........................................................................................................... 164

Reducing or enlarging copies.......................................................................................................................164

Collating copies................................................................................................................................................164

Placing separator sheets between copies................................................................................................164

Copying multiple pages onto a single sheet............................................................................................165

Copying cards...................................................................................................................................................165

Stapling copies.................................................................................................................................................165

Punching holes in copies...............................................................................................................................165

Using oset stacking in copies.................................................................................................................... 166

Creating a copy shortcut............................................................................................................................... 166

E-mail.......................................................................................................... 167

Using the automatic document feeder and scanner glass...................................................................167

Sending an e-mail............................................................................................................................................ 167

Creating an e-mail shortcut........................................................................................................................... 167

Fax...............................................................................................................168

Using the automatic document feeder and scanner glass...................................................................168

Sending a fax.................................................................................................................................................... 168

Contents 3

Scheduling a fax...............................................................................................................................................169

Creating a fax destination shortcut.............................................................................................................169

Changing the fax resolution..........................................................................................................................169

Adjusting the fax darkness............................................................................................................................170

Printing a fax log...............................................................................................................................................170

Blocking junk faxes..........................................................................................................................................170

Holding faxes.................................................................................................................................................... 170

Forwarding a fax...............................................................................................................................................170

Scan.............................................................................................................172

Using the automatic document feeder and scanner glass...................................................................172

Scanning to a computer................................................................................................................................. 172

Scanning to an FTP server.............................................................................................................................173

Creating an FTP shortcut............................................................................................................................... 174

Scanning to a network folder........................................................................................................................174

Creating a network folder shortcut..............................................................................................................174

Scanning to a ﬂash drive................................................................................................................................175

Use printer menus.....................................................................................176

Menu map.......................................................................................................................................................... 176

Device..................................................................................................................................................................177

Print.......................................................................................................................................................................191

Paper...................................................................................................................................................................199

Copy...................................................................................................................................................................202

Fax...................................................................................................................................................................... 205

E-mail...................................................................................................................................................................221

FTP......................................................................................................................................................................227

USB Drive..........................................................................................................................................................232

Network/Ports.................................................................................................................................................. 237

Cloud Services..................................................................................................................................................251

Security..............................................................................................................................................................252

Reports.............................................................................................................................................................. 259

Troubleshooting............................................................................................................................................... 261

Printing the Menu Settings Page................................................................................................................. 261

Maintain the printer................................................................................. 262

Checking the status of parts and supplies...............................................................................................262

Contents 4

Conﬁguring supply notiﬁcations................................................................................................................. 262

Setting up e‑mail alerts................................................................................................................................. 262

Viewing reports............................................................................................................................................... 263

Ordering parts and supplies........................................................................................................................ 263

Replacing parts and supplies.......................................................................................................................264

Cleaning printer parts.................................................................................................................................... 307

Saving energy and paper............................................................................................................................. 326

Moving the printer to another location......................................................................................................327

Shipping the printer........................................................................................................................................327

Troubleshoot a problem.......................................................................... 328

Print quality problems....................................................................................................................................328

Printer error codes..........................................................................................................................................329

Printing problems............................................................................................................................................ 337

The printer is not responding...................................................................................................................... 362

Unable to read ﬂash drive............................................................................................................................ 363

Enabling the USB port................................................................................................................................... 363

Clearing jams................................................................................................................................................... 364

Network connection problems....................................................................................................................384

Hardware options problems........................................................................................................................ 386

Issues with supplies........................................................................................................................................387

Paper feed problems..................................................................................................................................... 388

E-mailing problems..........................................................................................................................................391

Faxing problems..............................................................................................................................................392

Scanning problems.........................................................................................................................................397

Contacting customer support......................................................................................................................404

Recycle and dispose................................................................................ 405

Recycling Lexmark products........................................................................................................................405

Recycling Lexmark packaging.....................................................................................................................405

Notices.......................................................................................................406

Index.......................................................................................................... 420

Contents 5

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,

multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily

overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer

performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected

between the printer and the power cord provided with the printer may be used with this product. The

use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor

printer performance.

CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger

telecommunications (RJ-11) cord when connecting this product to the public switched telephone

network. For users in Australia, the cord must be approved by the Australian Communications and Media

Authority.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near

water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

Safety information 6

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power

cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects

such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect

the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet

before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external

connections (such as Ethernet and telephone system connections) are properly installed in their marked

plug-in ports.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a

lightning storm.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require

two or more people to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•Make sure that all doors and trays are closed.

•Turn o the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

•If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same

time.

•Always use the handholds on the printer to lift it.

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

•Make sure that your ﬁngers are not under the printer when you set it down.

•Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

Safety information 7

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.

There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,

or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions

and local regulations.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer

is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

SAVE THESE INSTRUCTIONS.

Safety information 8

Learn about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions See the setup documentation that came with the

printer.

•Printer software

•Print or fax driver

•Printer ﬁrmware

•Utility

Go to www.lexmark.com/downloads, search for

your printer model, and then in the Type menu,

select the driver, ﬁrmware, or utility that you need.

•Selecting and storing paper and specialty media

•Loading paper

•Conﬁguring printer settings

•Viewing and printing documents and photos

•Conﬁguring the printer on a network

•Caring for and maintaining the printer

•Troubleshooting and solving problems

Information Center—Go to

https://infoserve.lexmark.com.

How‑to videos—Go to

https://infoserve.lexmark.com/idv/.

Touch Screen Guide—Go to

http://support.lexmark.com.

Setting up and conﬁguring the accessibility features of your

printer

Lexmark Accessibility Guide—Go to

http://support.lexmark.com.

Help information for using the printer software. Help for Microsoft Windows or Macintosh operating

systems—Open a printer software program or

application, and then click Help.

Click

to view context‑sensitive information.

Notes:

•Help is automatically installed with the printer

software.

•Depending on the operating system, the

printer software is either in the printer

program folder or on the desktop.

Learn about the printer 9

What are you looking for? Find it here

•Documentation

•Live chat support

•E‑mail support

•Voice support

Go to http://support.lexmark.com.

Note: Select your country or region, and then

select your product to view the appropriate

support site.

Support contact information for your country or

region can be found on the website or on the

printed warranty that came with the printer.

Have the following information ready when you

contact customer support:

•Place and date of purchase

•Machine type and serial number

For more information, see “Finding the printer

serial number” on page 10.

•Safety information

•Regulatory information

•Warranty information

•Environmental information

Warranty information varies by country or region:

•In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

•In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—See the

documentation that came with the printer or go to

http://support.lexmark.com.

Information on Lexmark digital passport Go to https://csr.lexmark.com/digital-

passport.php.

Finding the printer serial number

1Open the front door.

Learn about the printer 10

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