Lexmark MX421 Manuel utilisateur

MB2442, MB2546, MX421, MX521,

MX522, XM1242, XM1246 MFPs

User's Guide

September 2023 www.lexmark.com

Machine type:

7017

Models:

476, 478, 496, 636, 676, 678, 679, 686

Contents

Safety information.........................................................................................7

Conventions...........................................................................................................................................................7

Product statements..............................................................................................................................................7

Learning about the printer......................................................................... 10

Finding information about the printer...........................................................................................................10

Finding the printer serial number....................................................................................................................11

Selecting a location for the printer................................................................................................................ 12

Printer conﬁgurations........................................................................................................................................ 13

Attaching cables................................................................................................................................................. 14

Using the control panel.................................................................................................................................... 16

Understanding the status of the power button and indicator light.......................................................16

Printing the Network Setup Page...................................................................................................................17

Setting up and using the home screen applications..............................18

Using the home screen.....................................................................................................................................18

Customizing the home screen........................................................................................................................19

Supported applications.....................................................................................................................................19

Setting up Card Copy........................................................................................................................................19

Creating a shortcut........................................................................................................................................... 20

Using Display Customization......................................................................................................................... 20

Conﬁguring Eco‑Settings................................................................................................................................. 21

Using Customer Support..................................................................................................................................21

Using QR Code Generator...............................................................................................................................21

Setting up Scan Center....................................................................................................................................22

Setting up Device Quotas...............................................................................................................................22

Creating a Cloud Connector proﬁle............................................................................................................. 22

Managing bookmarks.......................................................................................................................................23

Managing contacts............................................................................................................................................24

Setting up and using the accessibility features..................................... 26

Activating Voice Guidance..............................................................................................................................26

Navigating the screen using gestures.........................................................................................................26

Enabling Magniﬁcation mode.........................................................................................................................27

Adjusting the Voice Guidance speech rate................................................................................................27

Contents 2

Using the keyboard on the display...............................................................................................................27

Enabling spoken passwords or personal identiﬁcation numbers.........................................................27

Loading paper and specialty media.........................................................28

Setting the paper size and type.................................................................................................................... 28

Conﬁguring Universal paper settings.......................................................................................................... 28

Loading trays...................................................................................................................................................... 28

Loading the multipurpose feeder................................................................................................................. 30

Linking trays.........................................................................................................................................................31

Paper support..............................................................................................32

Supported paper sizes.....................................................................................................................................32

Supported paper types.................................................................................................................................... 34

Supported paper weights............................................................................................................................... 35

Printing.........................................................................................................36

Printing from a computer.................................................................................................................................36

Printing from a mobile device........................................................................................................................ 36

Printing from a ﬂash drive............................................................................................................................... 38

Supported ﬂash drives and ﬁle types.......................................................................................................... 39

Conﬁguring conﬁdential jobs.........................................................................................................................40

Printing conﬁdential and other held jobs....................................................................................................40

Printing from a Cloud Connector proﬁle...................................................................................................... 41

Printing a font sample list................................................................................................................................. 41

Printing a directory list.......................................................................................................................................41

Canceling a print job..........................................................................................................................................41

Copying........................................................................................................43

Using the automatic document feeder and scanner glass.................................................................... 43

Making copies.................................................................................................................................................... 43

Copying photos..................................................................................................................................................43

Copying on letterhead..................................................................................................................................... 44

Copying on both sides of the paper.............................................................................................................44

Reducing or enlarging copies........................................................................................................................ 44

Collating copies................................................................................................................................................. 44

Placing separator sheets between copies................................................................................................. 44

Copying multiple pages onto a single sheet............................................................................................. 45

Contents 3

Creating a copy shortcut................................................................................................................................. 45

E-mailing...................................................................................................... 46

Using the automatic document feeder and scanner glass.................................................................... 46

Conﬁguring the e‑mail SMTP settings......................................................................................................... 46

Sending an e-mail..............................................................................................................................................54

Creating an e-mail shortcut............................................................................................................................ 54

Faxing...........................................................................................................55

Setting up the printer to fax............................................................................................................................55

Using the automatic document feeder and scanner glass.................................................................... 64

Sending a fax......................................................................................................................................................65

Scheduling a fax................................................................................................................................................ 65

Creating a fax destination shortcut.............................................................................................................. 66

Changing the fax resolution........................................................................................................................... 66

Adjusting the fax darkness............................................................................................................................. 66

Printing a fax log................................................................................................................................................66

Blocking junk faxes...........................................................................................................................................66

Holding faxes......................................................................................................................................................67

Forwarding a fax................................................................................................................................................ 67

Scanning...................................................................................................... 68

Using the automatic document feeder and scanner glass.................................................................... 68

Scanning to a computer.................................................................................................................................. 68

Scanning to an FTP server..............................................................................................................................69

Scanning to a network folder......................................................................................................................... 70

Creating an FTP shortcut.................................................................................................................................70

Scanning to a ﬂash drive................................................................................................................................. 70

Scanning to a Cloud Connector proﬁle........................................................................................................ 71

Understanding the printer menus............................................................ 72

Menu map............................................................................................................................................................72

Device...................................................................................................................................................................73

Print.......................................................................................................................................................................86

Paper.....................................................................................................................................................................94

Copy......................................................................................................................................................................97

Fax....................................................................................................................................................................... 100

Contents 4

E-mail....................................................................................................................................................................113

FTP........................................................................................................................................................................119

USB Drive...........................................................................................................................................................124

Network/Ports...................................................................................................................................................129

Security...............................................................................................................................................................143

Reports............................................................................................................................................................... 150

Help..................................................................................................................................................................... 152

Troubleshooting............................................................................................................................................... 152

Printing the Menu Settings Page................................................................................................................. 152

Securing the printer..................................................................................153

Locating the security slot...............................................................................................................................153

Erasing printer memory..................................................................................................................................153

Erasing printer hard disk memory............................................................................................................... 153

Encrypting the printer hard disk...................................................................................................................154

Restoring factory default settings................................................................................................................154

Statement of Volatility.....................................................................................................................................154

Maintaining the printer............................................................................ 156

Adjusting the speaker volume..................................................................................................................... 156

Networking........................................................................................................................................................ 156

Cleaning printer parts.....................................................................................................................................160

Ordering parts and supplies......................................................................................................................... 164

Replacing parts and supplies........................................................................................................................168

Moving the printer........................................................................................................................................... 180

Saving energy and paper............................................................................................................................... 181

Recycling............................................................................................................................................................182

Clearing jams.............................................................................................183

Avoiding jams....................................................................................................................................................183

Identifying jam locations................................................................................................................................ 184

Paper jam in door A.........................................................................................................................................185

Paper jam in the rear door.............................................................................................................................189

Paper jam in the standard bin...................................................................................................................... 190

Paper jam in the duplex unit.........................................................................................................................190

Paper jam in trays............................................................................................................................................. 191

Paper jam in the multipurpose feeder........................................................................................................192

Contents 5

Paper jam in the automatic document feeder..........................................................................................193

Troubleshooting........................................................................................ 195

Print quality problems.....................................................................................................................................195

Printing problems.............................................................................................................................................196

Network connection problems....................................................................................................................224

Hardware options problems........................................................................................................................ 227

Issues with supplies....................................................................................................................................... 229

Paper feed problems..................................................................................................................................... 230

E-mailing problems.........................................................................................................................................233

Faxing problems..............................................................................................................................................234

Scanning problems.........................................................................................................................................239

Contacting customer support......................................................................................................................246

Upgrading and migrating........................................................................ 247

Hardware...........................................................................................................................................................247

Software............................................................................................................................................................. 261

Firmware........................................................................................................................................................... 263

Notices.......................................................................................................266

Index...........................................................................................................284

Contents 6

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,

multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily

overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer

performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected

between the printer and the power cord provided with the printer may be used with this product. The

use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor

printer performance.

CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger

telecommunications (RJ-11) cord when connecting this product to the public switched telephone

network. For users in Australia, the cord must be approved by the Australian Communications and Media

Authority.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near

water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

Safety information 7

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power

cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects

such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect

the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet

before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external

connections (such as Ethernet and telephone system connections) are properly installed in their marked

plug-in ports.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a

lightning storm.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require

two or more people to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•Make sure that all doors and trays are closed.

•Turn o the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

•If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same

time.

•Always use the handholds on the printer to lift it.

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

•Make sure that your ﬁngers are not under the printer when you set it down.

•Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

Safety information 8

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or

performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous

radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.

There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,

or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions

and local regulations.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer

is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release

emissions. You must understand the section in your operating instructions that discusses the guidelines for

selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter

designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high

ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace

the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no

references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for

this product.

SAVE THESE INSTRUCTIONS.

Safety information 9

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions See the setup documentation that came with the

printer.

•Printer software

•Print or fax driver

•Printer ﬁrmware

•Utility

Go to www.lexmark.com/downloads, search for

your printer model, and then in the Type menu,

select the driver, ﬁrmware, or utility that you need.

•Selecting and storing paper and specialty media

•Loading paper

•Conﬁguring printer settings

•Viewing and printing documents and photos

•Conﬁguring the printer on a network

•Caring for and maintaining the printer

•Troubleshooting and solving problems

Information Center—Go to

https://infoserve.lexmark.com.

How‑to videos—Go to

https://infoserve.lexmark.com/idv/.

Help Menu Pages—Access the guides on the

printer ﬁrmware, or go to

http://support.lexmark.com.

Touch Screen Guide—Go to

http://support.lexmark.com.

Setting up and conﬁguring the accessibility features of your

printer

Lexmark Accessibility Guide—Go to

http://support.lexmark.com.

Help information for using the printer software Help for Microsoft Windows or Macintosh operating

systems—Open a printer software program or

application, and then click Help.

Click

to view context‑sensitive information.

Notes:

•Help is automatically installed with the printer

software.

•Depending on the operating system, the

printer software is either in the printer

program folder or on the desktop.

Learning about the printer 10

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