Lexmark C925 Manuel

Lexmark Confidential 1

Lexmark C925/X925 Service Training

POTENTIAL FIELD CONCERNS

Lexmark Confidential 2

Fuser Grade Issues when Printing on Heavy Media

•Fuser grade concerns when printing on cotton or rough

heavy papers when paper type is set to “Plain Paper”

•Make sure that

customer is printing

with correct paper

type settings

Lexmark Confidential 3

Cardstock Must be Fed Through Tray 1 or MPF

•Cardstock only supported in Tray 1 and MPF

•Instruct customer to only use these inputs when using

cardstock

Lexmark Confidential 4

Waste Toner Bottle Issues

•Counter must be reset when

replacing the waste toner bottle

Lexmark Confidential 5

Overloaded Trays Cause Skews and Jams

•It is possible for customer to fill tray above fill line, which

will cause skews and jams.

Instruct customer not

to fill past this line

Lexmark Confidential 6

Persistent Jam Errors Reported

•Printer may continue to post paper jam after removing paper

from drawer and/or right side door; check for paper still

jammed in the areas below

Tray pass thru areas Duplex area

Lexmark Confidential 7

eSF Apps are Lost When the RIP Board is Replaced

•Settings should be backed up from Embedded Web Server

before replacing the RIP Board

Full procedure is

detailed in the

product study guide

Lexmark Confidential 8

Issues Related to Tray Size Sensing

•Tray 1 DOES NOT have auto size sensing

•Tray 1 sizes are determined by settings on the wheel as

shown below

Lexmark Confidential 9

Issues Related to Tray Size Sensing (Cont.)

•Trays 2-5 DO have auto-size sensing

•These trays are set for either US or Metric sizes

•Other than tray 1, customer cannot print both letter and A4

Lexmark Confidential 10

PQ Defect Due to Transfer Belt Damage/Wear

•Band in process direction in same location across colors

•Two frequent causes of this issue:

•Transfer belt at the end of its life

•Damaged transfer belt

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