Jaybird Vista Mode d'emploi
Troubleshooting
How Do I Reset My Jaybird Vista Earbuds?
If you’re experiencing issues with your Jaybird Vista earbuds such as connectivity problems,
audio distortion, or connection issues with the Jaybird App, you may want to try resetting your
earbuds. Please try a soft reset.
Complete a soft reset of your earbuds:
1. Place your earbuds into the charging case, close the lid, and plug the case into charge.
2. This will turn your earbuds off and perform a soft reset.
3. Open the charging case and remove your earbuds.
If a soft reset does not fix your issue, please try a factory reset.
Complete a factory reset of your earbuds
Before starting this process please “FORGET” or “REMOVE” your Jaybird Vista device from
the Bluetooth®menu on all your connected audio devices.
1. Place both earbuds into the charging case and close the lid.
2. Open the charging case. Press and hold the case button until the case LED starts blinking
white.
3. While the charge case LED is blinking white, press the case button twice.
4. The LED will blink pink and you can now close the case.
5. When you open the case, your earbuds are reset and ready to pair. Go to the Bluetooth
menu on your audio device and select ‘Jaybird Vista’ to pair again.
6. Remember to reselect your favorite preset from the Jaybird App.
If one or both of your Jaybird Vista earbuds become completely unresponsive, please try the
following hard reset.
Complete a hard reset of your earbuds:
1. Take the earbuds out of the charging case.
2. Grab the earbud that is unresponsive.
3. Press and hold the button for 20 seconds.
4. Release the button and place the earbud in the charging case.
5. If needed, perform steps 2-4 with the other earbud too.
6. Then follow the factory reset steps above.
My Jaybird Vista Earbuds Are Not Working
As Expected. What Should I Do?
If your earbuds are not working as expected, try the following:
1. Make sure your Jaybird Vista earbuds and your Bluetooth®device are fully charged. See
“HOW DO I CHARGE MY JAYBIRD VISTA EARBUDS AND CHARGING CASE?”.
2. Turn your audio devices Bluetooth off for at least 10 seconds and then back on. Please
note, turning Bluetooth off and back on quickly will not reset the connection.
3. If this doesn’t solve the problem, reset your earbuds. See “HOW DO I RESET MY
JAYBIRD VISTA EARBUDS?”. After resetting your earbuds remember to pair your
earbuds to your audio device again.
The Sound Cuts In and Out, Drops Out, Or
Cuts Out Intermittently. What Do I Do?
If you experience issues with the audio cutting in and out, or dropping out, try the following as
applicable:
1. Move your earbuds and your Bluetooth®device closer as you may be experiencing
Bluetooth interference. While the range of most Bluetooth devices is 10 meters (33 feet),
the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from
the audio source.
2. Reset your Bluetooth connection by turning your devices Bluetooth off for at least 10
seconds and then back on.
3. Complete a reset of your earbuds. See “HOW DO I RESET MY JAYBIRD VISTA
EARBUDS?”.
How Do I Reset My Jaybird Vista Earbuds?
If you’re experiencing issues with your Jaybird Vista earbuds such as connectivity problems,
audio distortion, or connection issues with the Jaybird App, you may want to try resetting your
earbuds. Please try a soft reset.
Complete a soft reset of your earbuds:
1. Place your earbuds into the charging case, close the lid, and plug the case into charge.
2. This will turn your earbuds off and perform a soft reset.
3. Open the charging case and remove your earbuds.
If a soft reset does not fix your issue, please try a factory reset.
Complete a factory reset of your earbuds
Before starting this process please “FORGET” or “REMOVE” your Jaybird Vista device from
the Bluetooth®menu on all your connected audio devices.
1. Place both earbuds into the charging case and close the lid.
2. Open the charging case. Press and hold the case button until the case LED starts blinking
white.
3. While the charge case LED is blinking white, press the case button twice.
4. The LED will blink pink and you can now close the case.
5. When you open the case, your earbuds are reset and ready to pair. Go to the Bluetooth
menu on your audio device and select ‘Jaybird Vista’ to pair again.
6. Remember to reselect your favorite preset from the Jaybird App.
If one or both of your Jaybird Vista earbuds become completely unresponsive, please try the
following hard reset.
Complete a hard reset of your earbuds:
1. Take the earbuds out of the charging case.
2. Grab the earbud that is unresponsive.
3. Press and hold the button for 20 seconds.
4. Release the button and place the earbud in the charging case.
5. If needed, perform steps 2-4 with the other earbud too.
6. Then follow the factory reset steps above.
Why Can't I Pair My Jaybird Vista Earbuds
To Another Bluetooth® Device?
Your Jaybird Vista earbuds come out of the box ready to pair and can remember the pairing
information for up to 8 devices.
If you’re trying to pair an additional phone or audio device, you’ll need to manually initiate
pairing mode on your earbuds:
1. Place both earbuds into the charging case and close the lid.
2. Open the charging case and press and hold the case button until the case LED starts
blinking white.
3. On your Bluetooth audio device, go to Bluetooth settings.
4. Ensure Bluetooth is switched on.
5. Select ‘Jaybird Vista’ in the list of discovered devices. Once connected, the white case
LED will turn off.
Why Is the Volume Of My Jaybird Vista
Earbuds Either Too Loud Or Too Soft?
The fit of your Jaybird Vista earbuds can also significantly impact the volume level and sound
quality. Check out the ‘Find Your Fit’ section in the Jaybird App for assisted fit.
On some Android devices the Bluetooth®volume and media volume are not linked. Please check
the volume level on your Jaybird Vista earbuds as well as on your audio device and ensure the
volume is not turned all the way up or down.
My Jaybird Vista Won’t Pair, Connect, Or
Turn On Out Of the Case. What Should I
Do?
After opening the charge case lid, wait for a couple of seconds before removing your earbuds
from the case or putting them into pairing mode.
If that does not help, visible or non-visible dirt or dust might cause your Jaybird Vista earbuds to
not charge, turn on, or the charge case LEDs not working as described.
To clean your Jaybird Vista charge contacts, follow these steps:
Step 1
Check that the earbuds are being inserted correctly in the charge case
oEargels should be installed correctly
oThe charging case lid should close properly
Check the correct charge cable is being used
oUse the Jaybird Vista charge cable
oAlternatively, use a standard USB-C cable
Step 2
Blow on the charge contact points in order to remove any loose debris on the earbuds and
charge pins in the charge case
Step 3
If the issue persists below are some options to clean the charge contact points on the earbuds and
charge pins in the charge case using common household items.
Things to be careful of when cleaning:
Only use small amounts of any cleaning liquid.
Never expose earbuds or charge case to any fluid directly. Place the fluid on a cloth or
swab and then clean.
Make sure earbuds and charge case are completely dry before attempting to charge.
Cotton swab
oUse a warm, damp cotton swab (used for cleaning ears) to gently wipe the charge
contact points on the earbud and the charge pins in the charge case.
oIf needed, add a small amount of dish soap, to cut through any wax or grease.
oMake sure earbuds and charge case are completely dry before attempting to
charge.
Thin clean cloth (e.g. glasses cleaning cloth)
oLay a thin, soft, and clean cloth over the charge contact points and then use a
paper clip (or similar) to push the cloth into the charge contact points on the
earbuds and clean them. Make sure any cloth is clean of dust and dirt.
oUse a similar method for the charge pins on the case but be careful and don’t
apply pressure to avoid bending them.
Isopropyl alcohol
oUse an alcohol swab or apply a small amount of isopropyl alcohol to a cloth or
cotton ball.
oGently wipe the charge contact points on the earbud and the charge pins in the
charge case.
Air duster - high pressure air in a can with a tube
oApply a couple quick blasts of air to the charge contact points on the earbud and
the charge pins in the charge case. The air will get colder over time with a longer
blast so a couple quick blasts are recommended.
oHold the bud at least an inch away from the air source.
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3
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