Iomega 35180 Manuel utilisateur

Iomega HDD External Hard Drive User's Manual

General Troubleshooting

If you encounter a problem while connecting or using the Iomega®HDD External Hard Drive, check the topics listed below

for possible solutions. For additional help options, see How to Get Help.

●The Iomega HDD External Hard Drive seems slow

●Windows Stops Responding When Disconnected from the Iomega HDD External Hard Drive

●The Computer Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive

●A Large File will not Copy to the Iomega HDD External Hard Drive

For additional USB or FireWire troubleshooting, see USB Drive Troubleshooting or FireWire Drive

Troubleshooting.

The Iomega HDD External Hard Drive seems slow

Mac®Users: If you are experiencing slow response from the Iomega HDD External Hard Drive it may be a formatting

issue, see Formatting The Iomega HDD External Hard Drive.

If you are connecting the drive to USB, also see The Iomega HDD External Hard Drive seems slow in the USB

Troubleshooting section.

Windows®Stops Responding When You Disconnect the Iomega HDD External Hard Drive

This may occur because Windows is trying to access a file that is on the Iomega HDD External Hard Drive. Make sure that

none of the files on the disk are open when you unplug the drive. Be sure to stop the drive before disconnecting the power

or adapter cable to prevent any data loss. See Disconnecting the Iomega HDD External Hard Drive.

Your System Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive

Iomega does not recommend or support multiple partitioning of the drive.

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You Cannot Get a Large File to Copy to the Iomega HDD External Hard Drive

PC users and Mac users using a PC formatted drive: An individual file that is 4 GB or larger cannot be copied to a

Iomega HDD External Hard Drive due to FAT 32 file format constraints. If you have a file that is 4 GB or larger, try using a

compression utility to make the file smaller. If you can compress it to less than 4 GB, you will be able to copy it to the

Iomega HDD External Hard Drive.

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Iomega HDD External Hard Drive User's Manual

Iomega Corporation

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How To Get Help in the U.S. and Canada

How to Get Help In the U.S. and Canada

Iomega is committed to providing a first class customer support service. To meet this goal, Iomega offers a variety of

support options designed to meet the needs of a wide range of users, including an award-winning web support site, e-

mail, live chat, and live customer support service. Listed below are the support options described on this page.

●Iomega Web Support Site

●Web Forum Support

●E-mail Customer Support

●Live Chat Customer Support

●Calling Iomega Customer Support

●Product Return or Repair

●Product Information

●Purchasing Iomega Products

Iomega's specific customer support policies (including fees for services) and procedures change as technology and

market conditions dictate. To obtain information about Iomega's current policies, please visit our website at www.iomega.

com/support or call 1-412-690-2100 (available in the U.S. and Canada only).

Iomega's Web Support Site: www.iomega.com/support

The Iomega award winning web support site offers advanced problem-solving support available 24 hours a day. Here's

just some of what's offered:

●Online help pages—You can find help pages with answers to frequently asked questions (FAQs), troubleshooting,

or basic "how to" information.

●Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the

manual you select is a PDF file, you will need Adobe®Acrobat®Reader™to view it. If you don't already have

Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web

site: www.adobe.com.

●Download the latest Iomega software—The software that shipped with your Iomega product may be updated

over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega

software, or go directly to www.iomega.com/software.

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Web Support Forum

You can use our free, interactive support forums to get help from Iomega's Customer Support team, as well as from fellow

Iomega customers! There's no special software required and registration is quick and easy. Just go to our support site at

www.iomega.com/support, select your product, and click support forums.

E-mail Customer Support

Send an e-mail to our Customer Support team via the web to receive rapid-response first class technical support. Just go

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How To Get Help in the U.S. and Canada

to our support site at www.iomega.com/support, select your product, and click e-mail.

Live Chat Customer Support

Iomega Support Live Help allows you to use the power of the internet to "chat" directly with one of our highly trained

customer support representatives. Just go to our support site at www.iomega.com/support, select your product, and click

on live chat. Iomega Support Live Help is available 24 hours a day, 7 days a week. Customer support hours are subject

to change without notice. Please visit our web support site for current Customer Support Center hours of operation.

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Calling Iomega Customer Support

Iomega also offers live customer support for all your technical troubleshooting needs.

Before calling Iomega Customer Support, please have the following information available. Also, please turn on your

computer and call from a phone near your computer.

1. Previous customer number, if applicable.

2. Serial number of your drive.

3. Make and model of drive.

4. Make and model of computer.

5. Operating system used (for example, Windows®98, Mac®OS 8.6).

6. List of any other hardware installed on the computer (for example, printers, CD-ROM).

7. Iomega software version.

8. Exact description of the problem and any error messages received.

Iomega has a highly trained customer support staff that is ready to take your call toll free at 1-412-690-2100, Monday

through Friday from 7 a.m. to 8 p.m. (Mountain Time). Customer support hours are subject to change without notice.

Please visit our web support site for current Customer Support Center hours of operation.

*1-412-690-2100 is available in the U.S. and Canada only.

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Product Return or Repair

For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our

web support site at www.iomega.com/support or call Iomega Customer Support at 1-412-690-2100. Because many

returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega

Customer Support before returning your drive. Our trained support personnel can often resolve the problem directly or

otherwise supply you with return authorization.

*1-412-690-2100 is available in the U.S. and Canada only.

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How To Get Help in the U.S. and Canada

Product Information

Call 1-412-690-2100, or visit our web site at www.iomega.com for information on new Iomega products, promotions, and

rebates.

Purchasing Iomega Products

You can purchase Iomega products:

●Online at www.iomega.com—click on the Online Store option (U.S. Only).

●Call 1-412-690-2100 (U.S. Only).

●Visit your local computer store.

When purchasing Iomega products over the phone and on the Internet, you can use your credit card (Visa®, MasterCard®,

American Express®, or Discover®). Simply select the option of interest to you.

*1-412-690-2100 is available in the U.S. and Canada only.

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Iomega Corporation

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How To Get Help in Europe, the Middle East, and Africa

How to Get Help In Europe, the Middle East, and Africa

Iomega is committed to providing first class customer support service. To meet this goal, Iomega offers a variety of

support options designed to meet the needs of a wide range of users. These support options include a web support site, e-

mail, and live customer support service. Listed below are the support options described on this page.

●Iomega Web Support Site

●E-mail Customer Support

●Calling Iomega Customer Support

●Customer Support Numbers

●Product Repair or Return

●Product Information

●Purchasing Iomega Products

Iomega's specific customer support policies (including fees for services) and procedures change as technology and

market conditions dictate. To obtain information about Iomega's current policies, please visit our website at www.iomega.

com/europe/support.

Iomega Web Support Site:

www.iomega.com/europe/support

The Iomega European web support site offers advanced problem-solving support available 24 hours a day in various

European languages. Here's just some of what the site offers:

●On-line Help Pages—You can find help pages with answers to frequently asked questions (FAQs),

troubleshooting or basic "how to" information in your language. The help pages are in HTML format that can be

viewed directly from your web browser.

●Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the

manual you select is a PDF file, you will need Adobe®Acrobat®Reader™to view it. If you don't already have

Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems incorporated web

site at: www.adobe.com.

●Download the latest Iomega Software—The software that shipped with your Iomega product might be updated

over time. Choose Software Download from the Iomega support web site to check for the most up-to-date Iomega

software or download the latest software and driver upgrades in seven languages directly from www.iomega.com/

software.

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E-mail Customer Support

Send an e-mail to our Customer Support team via the web. Go to our support site at www.iomega.com/europe/support,

select your language and click e-mail.

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How To Get Help in Europe, the Middle East, and Africa

Calling Iomega Customer Support

Iomega also offers live customer support for all your technical troubleshooting needs. Before calling Iomega Customer

Support, turn on your computer, call from a phone near your computer, and have the following information available:

1. Previous customer number, if applicable.

2. Serial number of your drive.

3. Make and model of drive.

4. Make and model of computer.

5. Operating system used (for example, Windows®98 or Mac®OS 8.6).

6. List of any other hardware installed on the computer (for example, printers or CD-ROM).

7. Iomega software version.

8. Exact description of the problem and any error messages received.

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Customer Support Numbers

Iomega has a highly trained customer support staff available to take your call at the following numbers. Calls to these

numbers are charged at national access rates. Calls to the numbers listed for "Other Countries" are charged at normal

international dialing rates to the Republic of Ireland.

Austria 01 795 679 67 Norway 23162305

Belgium 02 7119510 Spain 91 7496459

Denmark 38487225 Sweden 8 58770609

Finland 9 69379204 Switzerland (French) 01 800 9332

France 01 55695074 Switzerland (German) 01 800 9330

Germany 069 95086359 Switzerland (Italian) 01 800 9331

Ireland 01 4073 238 UK 0207 3659527

Italy 02 69633538

Netherlands 020 3469540 Other Countries +353-1-8902-444

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Product Repair or Return

For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our

support web site or contact Iomega Customer Support. Because many returns are found to be due to a technical problem,

rather than a defective product, check with Iomega Customer Support before returning your drive. Our trained support

personnel can often resolve the problem over the phone.

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How To Get Help in Europe, the Middle East, and Africa

Product Information

Visit our web site at www.iomega.com/europe for information on new Iomega products, promotions, or support.

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Purchasing Iomega Products

For general purchase and resale information, please go to our web site at www.iomega.com/europe.

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Iomega Corporation

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How To Get Help in the Asia-Pacific Region

How to Get Help In the Asia-Pacific Region

Iomega is committed to providing a first class customer support service. To meet this goal, we offer a variety of support

options designed to meet the needs of a wide range of users including a web support site, e-mail, and live customer

support service. Listed below are the support options described on this page.

●Iomega Web Support Site

●E-mail Customer Support

●Calling Iomega Customer Support

●Customer Support Numbers

●Rest of Asia

●Product Return

●Product Information

●Purchasing Iomega Products

Iomega's specific customer support policies (including fees for services) and procedures change as technology and

market conditions dictate. To obtain information about Iomega's current policies, please visit our website at www.iomega.

com/support.

Iomega Web Support Site:

www.iomega.com/support/ap (Asia-Pacific Region)

The Iomega Asia-Pacific web support site offers advanced problem-solving support available 24 hours a day. Here's just

some of what's offered:

●Online Help Pages—You can find help pages with answers to frequently asked questions (FAQs).

●Locate Iomega Manuals—You can access an electronic copy of the manual for any Iomega product. If the manual

you select is a PDF file, you will need Adobe®Acrobat®Reader™to view it. If you don't already have Adobe

Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site:

www.adobe.com.

●Download the Latest Iomega Software—The software that shipped with your Iomega product may be updated

over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega

software or go directly to www.iomega.com/software.

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E-mail Customer Support

Send an e-mail to our Customer Support team via the web. Just go to our support site at www.iomega.com/support/ap and

click e-mail.

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Calling Iomega Customer Support

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How To Get Help in the Asia-Pacific Region

Iomega also offers live customer support for all your technical troubleshooting needs.

Before calling Iomega Customer Support, please have the following information at hand. Also please turn on your

computer and call from a phone near your computer.

1. Previous customer number, if applicable.

2. Serial number of your drive.

3. Make and model of drive.

4. Make and model of computer.

5. Operating system used (for example, Windows®98 or Mac®OS 8.6).

6. List of any other hardware installed on the computer (for example, printers, CD-ROM).

7. Iomega software version.

8. Exact description of the problem and any error messages received.

Customer Support Numbers

Iomega has a highly trained customer support staff that is ready to take your call at the following numbers. Please check

our web support site for the most updated list. Calls to these numbers will be charged at normal dialing rates to the listed

in-country area codes.

As our support numbers may change from time to time, please see our web site at www.iomega.com/support/ap for the

latest support numbers.

Australia

Tel: (61) 2 8223 9140

9:00 a.m. - 5:30 p.m. (EST)

China

Tel: 10800 440 0070

8:30 a.m. - 5:30 p.m.

Hong Kong

Tel: (852) 8109 8202

8:30 a.m. - 5:30 p.m.

Korea

Tel: (080) 777-4700

9:00 a.m. - 5:30 p.m.

(Support provided by DigiSys)

Malaysia

Tel: (60) 4 810-7891

8:30 a.m. - 5:30 p.m.

New Zealand

Tel: (64) 9 913 5171

9:00 a.m. - 5:30 p.m. (EST)

Singapore

Tel: (65) 6738-5522

8:30 a.m. - 5:30 p.m.

Taiwan

Tel: 0080 444180

8:30 a.m. - 5:30 p.m.

Japan

Tel: (81) 44 752 6651

Fax: (81) 44 741 1841

9:00 a.m. - 5:00 p.m.

India: (9:30 a.m. - 5:30 p.m. for all cities)

Bangalore

Tel: (91) 80 209 5553 Calcutta

Tel: (91) 33 216 1990 Chennai

Tel: (91) 44 851 5336

Delhi

Tel: (91) 11 628 1805 Hyderabad

Tel: (91) 40 789 5233 Mumbai

Tel: (91) 22 825 1778

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Rest of Asia

Please go to our web support site at www.iomega.com/support/ap, contact the nearest support center, or contact your

local dealer or distributor.

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