Intempco CX5000 Manuel utilisateur

InTemp® CX5000 Gateway Manual

21781-B

The InTemp CX5000 Gateway is a device that uses Bluetooth® Low Energy (BLE) to regularly

download up to 50 CX series loggers and upload the data to the InTempConnect® website

automatically via Ethernet or WiFi. The gateway requires an InTempConnect website account

with gateway privileges and a phone or tablet with the InTemp app to set up the gateway.

Specifications

Transmission Range Approximately 30.5 m (100 ft) line-of-sight

Wireless Data Standard Bluetooth 4.2 (BLE)

Connectivity WiFi 802.11a/b/g/n 2.4/5 GHz or 10/100 Ethernet

Power Source AC adapter

Dimensions 12.4 x 12.4 x 2.87 cm (4.88 x 4.88 x 1.13 inches)

Weight 137 g (4.83 oz)

The CE Marking identifies this product as complying with all relevant

directives in the European Union (EU).

Setting up the Gateway

Follow these instructions for setting up the gateway in your current location. If you are an IT administrator configuring the gateway for

use at a different location, see Setting up the Gateway at a Different Site.

1Set up roles on the InTempConnect website for

gateway privileges.

a. Go to www.intempconnect.com and follow the

prompts to set up an administrator account or skip to

the next step if you already have an account.

b. Log into the account at www.intempconnect.com.

c. If you are an administrator or created the account and

will be setting up the gateway, you can skip to step 2

because you automatically have the required

privileges. Otherwise, you must create a role or edit an

existing role to add the privileges. Click Settings and

then the Roles tab.

d. Click Add Role and enter a description or select an

existing role. Note: You must be an InTempConnect

administrator or a user with Manage Users and Roles

privileges.

e. Select the Gateway privileges from the Available

Privileges list on the left and click the right arrow

button to move them to the Assigned Privileges list on

the right as shown in this example.

Gateway Privilege Description

Manage Logger/

Gateway Configs

Set up or edit a gateway

configuration profile in

InTempConnect.

Manage Gateways Monitor gateway deployments in

InTempConnect.

Gateway

Administrator

Set up and configure a gateway

with the InTemp app.

Select any other privileges you want the user to have

(privileges for the InTempConnect website are noted

with a cloud icon and privileges for the InTemp

app are noted with a mobile device icon).

f. Select a user for this role and click Save. Or, if you

need to add a user, click Save and then click the Users

tab. Click Add User and enter the email address and

first and last name of the user. Select the role with the

gateway privileges for the user and click Save.

Tip: You can assign these roles to the same user or

different users.

2Set up a gateway configuration profile.

a. In the InTempConnect website, click Settings and

then the Configuration Profiles tab.

b. Click Gateway Configurations. (Don’t see Gateway

Configurations? You must have Manage

Logger/Gateway Configs privileges as described in

step 1e.)

c. Click Add Configuration.

d. Type a name for the configuration profile, up to 30

InTemp CX5000

Gateway

Included Items:

•Mounting kit

•AC adapter

Required Items:

•InTempConnect

account

•InTemp app

•Device with iOS and

Bluetooth

•CX series loggers

InTemp CX5000 Gateway Manual

1-800-LOGGERS 2 www.onsetcomp.com

characters.

e. Select the logger family that will be used with the

gateway (you can select more than one).

f. Select what you want the gateway to do with each

logger when connected: Download and Restart,

Download and Continue, or Download and Stop.

Important: Make sure you select either Download

and Restart (CX400, CX503, CX603, and CX703

loggers) or Download and Continue if you want all

loggers to continue logging once the gateway

connects to them. Otherwise, if you select

Download and Stop, all logging will stop once the

gateway connects to the loggers and they will need

to be restarted with the InTemp app. In addition,

Download and Restart is not available for CX501,

CX502, CX602, and CX702 loggers. These loggers will

stop logging upon download if you select this

option.

g. Select additional connection controls.

•Immediately connect to any <logger> with a new

sensor alarm. Select this if you want the gateway to

connect to and download any logger (as applicable)

any time a new alarm trips on the logger.

•Immediately connect to any <logger> not seen by

this gateway.* The gateway will automatically

connect to a new logger when it is first recognized. If

this option is disabled, the logger will continue

logging, regardless of what you selected for the

Download option in step f. If this option is enabled,

the gateway will follow the download setting selected

in step f. This means if you selected Download and

Restart or Download and Stop in step f, the logger

will restart or stop upon the first gateway connection.

*Note: Not ideal for storage applications.

•Immediately connect to any recently stopped

<logger>. Select this if you want the gateway to

connect and download a CX500, CX600, or CX700

logger when it stops logging instead of waiting for

the next scheduled connection. This option is not

available for CX400 loggers.

h. Choose how frequently the gateway will connect to

and download the logger: every 12 hours (CX500,

CX600, and CX700 loggers only), day, week, or month.

i. Click Save. The new configuration is added to the list of

gateway configuration profiles.

Download the InTemp app and log in.

a. Download the InTemp app to a phone or tablet if you

have not already done so.

b. Open the app and enable Bluetooth in the device

settings if prompted.

c. Log in with your InTempConnect user credentials.

Set up and start loggers.

Make sure the loggers that the gateway will be

downloading have been configured and started (requires

privileges). All loggers must be configured with the same

account used to configure the gateway. Refer to the logger

documentation or go to www.intempconnect.com/help for

details on starting loggers.

Power up the gateway.

a. Connect the AC adapter to the gateway and plug it in.

b. Plug in an Ethernet cable if the gateway will be using

Ethernet network settings.

c. Wait a couple of minutes for it to completely power up

before continuing. The LED will be yellow-green while

it powers up and then change to a deep green once it

is ready to set up.

Configure gateway network settings.

a. In the InTemp app, tap the Devices icon and then tap

Gateways at the top of the screen. (Don’t see

Gateways? You must have Gateway Administrator

privileges.)

b. The gateway should appear in the list as in this

example and can be identified by its serial number.

(The serial number is located on the outside of the box

or on the back of the gateway). Tap anywhere in the

row to access gateway settings.

If the gateway does not appear, make sure it is

powered up and within range of your phone or tablet

or press the button on the gateway.

c. If the gateway will be using Ethernet with DHCP,

the network settings should be automatically

configured. A green cloud icon indicates that the

gateway is connected to the internet as shown

below.

If you need to set up Ethernet for static IP

addresses or WiFi, tap Network Settings and tap

Ethernet or WiFi.

d. For Ethernet using static IP addresses: Disable

DHCP. Tap IP Address, Subnet Mask, or Router to

edit the addresses (consult your Network

Administrator). Tap Add DNS Server and enter an

address. Repeat if necessary (the app can store up

to three DNS server addresses). Tap Save.

Plug in AC

adapter here

Plug in

Ethernet

cable here

InTemp CX5000 Gateway Manual

1-800-LOGGERS 3 www.onsetcomp.com

For WiFi: Select Use Current WiFi Network to use

your phone or tablet’s existing WiFI SSID and then

type your password (the password is not copied

from your mobile device). (Tap Reset WiFi on

Gateway to remove an existing WiFi configuration

and enter a different network name and

password.) Tap Save.

Note: If the InTemp app disconnects while saving

network settings, reconnect and enter the network

settings again.

e. The gateway will automatically test the network

connection after saving the settings. You can cancel

the test if necessary. If the test is not successful,

make sure all your settings are entered correctly and

saved.

Configure the gateway.

a. In the InTemp app, tap the Devices icon and then tap

Gateways at the top of the screen.

b. Tap the gateway to connect to it.

c. Tap Configure.

d. Select a gateway configuration; swipe left or right if

there are multiple configurations. (Don’t see a

configuration? Set one up in the InTempConnect

website as described in step 2. Log out of the InTemp

app and back in to see any new configurations.)

e. Type a name for the gateway deployment. The gateway

serial number will be used if no name is entered.

f. Tap Start. The status of the gateway should change to

Running in the app.

The gateway will begin connecting to loggers within range

and downloading them based on the settings in the

configuration profile. Data will be uploaded to the

InTempConnect website, where you can search logger

deployments, run reports, or schedule regular delivery of

logged data and other logger information via email (see

www.intempconnect.com/help). A heartbeat will be sent

to InTempConnect every 10 minutes to make sure the

gateway is still active (see Monitoring the Gateway with

InTempConnect). The gateway LED will also be green

during normal operation (see Gateway LEDs).

Deployment and Mounting Guidelines

Follow these guidelines when selecting a location to place the

gateway:

•The gateway requires AC power and an Internet

connection. Select a location for the gateway that is near

an AC outlet and an Ethernet port (if using Ethernet) or

within range of your WiFi router (if using WiFi).

•The range for successful wireless communication between

the gateway and the loggers is approximately 30.5 m

(100 ft) with full line-of-sight. If there are obstacles

between the gateway and the loggers, such as walls or

metal objects, the connection may be intermittent and the

range between loggers and the gateway will be decreased.

•Use the enclosed mounting kit to mount the gateway to a

flat surface. Use the self-tapping screws and anchors to

affix the gateway mounting plate to a wall or ceiling.

If you are mounting the gateway on a wooden surface, use

both the gateway mounting plate and the mounting bracket

shown below. Place the gateway mounting plate over the

mounting bracket so the holes are aligned. Use the machine

screws to affix it the surface (you may need to drill pilot

holes in the surface first).

Once the gateway mounting plate is in place on the wall or

other flat surface, use the four holes on the back of the

gateway to attach it to the four clips on the mounting plate.

Connecting to the Gateway

To connect to the gateway with your phone or tablet:

1. In the InTemp app, tap the Devices icon and tap Gateways.

2. Tap the gateway in the list to connect to it.

If the gateway does not appear in the list or if it is having

trouble connecting, follow these tips:

•Make sure you have Gateway Administrator privileges in

the InTempConnect website as described on page 1.

•Press the button on the gateway and then check the list

again. If the gateway does not show up in the list after 30

seconds, press the button again.

Self-tapping

screws and

anchors

Machine

screws

One of four clips to

attach to gateway

Gateway

mounting

plate

Mounting

bracket;

attach to

mounting

plate above

Use these holes

to attach the

gateway to the

clips on the

mounting plate

InTemp CX5000 Gateway Manual

1-800-LOGGERS 4 www.onsetcomp.com

•Make sure the gateway is within range of your phone or

tablet when connecting to it. If your mobile device can

connect to the gateway intermittently or loses its

connection, move closer to the gateway, within sight if

possible. Check the gateway signal strength icon in

the app to make sure there is a strong signal between the

phone and the gateway. The more blue bars, the stronger

the signal.

•Change the orientation of your phone or tablet to ensure

the antenna in your device is pointed toward the gateway

(refer to your device’s manual for the antenna location).

Obstacles between the antenna in the device and the

gateway may result in intermittent connections.

Once your phone or tablet is connected to the gateway, you

can check how many loggers are in range or click Show Details

to see the last time the gateway connected to a logger and to

the InTempConnect website.

You can also select one of the following actions:

•Configure. Select a configuration for the gateway. You can

create a new gateway configuration profile in the

InTempConnect website under Settings > Configuration

Profiles.

•Network Settings. Change the Ethernet or WiFi settings.

•Stop Gateway. Stop a running gateway. Loggers will no

longer be downloaded until you configure or start the

gateway again.

•Start Gateway. Start a gateway with the current

configuration settings.

Monitoring the Gateway with InTempConnect

To monitor a gateway deployment in the InTempConnect

website:

1. Click Devices and Data and then the Devices tab.

2. Click Gateway Deployments. (Can’t see Gateway

Deployments? Make sure you have Manage Gateway

privileges.)

3. All current and previous gateway deployments are listed.

Check the current deployment in the list for the status, last

upload date/time and last contact with InTempConnect.

A heartbeat is sent every 10 minutes from the gateway to

InTempConnect to make sure the gateway is still active. The

status for the current gateway deployment will be listed in

InTempConnect. If no heartbeat is sent after an hour, then the

gateway status will change to missing. In addition, an email will

be sent indicating the gateway is missing to the address on file

in InTempConnect and the LED on the gateway will be red. To

change the email address for this alarm or create an additional

notification to another email address, click Settings > Alarm

Notifications in IntempConnect. The gateway will continue

downloading the loggers even if it is not able to connect to

InTempConnect. The data will stored temporarily in the

gateway and uploaded the next time it is able to connect to

InTempConnect.

Gateway LEDs

LED Behavior Description

Solid yellow-

green changing

to deep green

The gateway is powering up; the LED is yellow-

green when the gateway is first plugged in and

then changes to a deep green once it is ready

to set up.

Blinking green The gateway has been initialized. It is not

connected to a logger.

Solid green The gateway is currently connected to a logger.

Blinking red The gateway is configured, but has been unable

to connect to the Internet for at least an hour.

Solid red The gateway is currently connected to a logger,

but has been unable to connect to the Internet

for at least an hour.

Pausing, Stopping, and Resetting a Gateway

Follow these instructions if you need to briefly pause a running

gateway, stop a gateway completely, or reset a gateway.

•Press the button on the gateway for 1 second to pause a

running gateway. Any logger downloads in process will

complete, but no other connections to loggers will occur

for a one minute. After one minute, connections to loggers

will resume at the normal schedule.

•To stop a running gateway, connect to the gateway with

the InTemp app and select Stop Gateway. The gateway

will no longer connect to and download loggers until it is

started again or reconfigured.

•Configured gateways are locked for a single account. Any

user associated with that account can access it. If you need

to unlock a gateway for a user in another account or you

need to reset it for other reasons, press the button on the

gateway for at least 10 seconds. Anyone with Gateway

Administrator privileges can then connect to the gateway

with the InTemp app and reconfigure it. Note: It may take

up to 30 seconds for the gateway to appear unlocked in

the InTemp app.

Setting up the Gateway at a Different Site

Follow these instructions if you need to configure/start the

gateway for use at a different site or to set up network settings

for the gateway for a different location than the current site

(for example, you are an IT administrator who is setting up a

gateway that will be used at a different office). Note that you

must have an InTempConnect user account with Gateway

Administrator privileges and the InTemp app to continue.

Note: If the gateway will be deployed in a location that

supports Ethernet with DHCP and you do not need to set up

network settings in advance, then you can follow the steps in

Setting up the Gateway on page 1 instead.

1. Power up the gateway. Connect the AC adapter to the

gateway and plug it in. Plug in an Ethernet cable if you will

be using Ethernet at your current location. Wait a couple of

minutes for it to completely power up before continuing.

The LED will be yellow-green while it powers up and then

change to a deep green once it is ready to set up.

InTemp CX5000 Gateway Manual

1-800-LOGGERS (564-4377) • 508-759-9500

www.onsetcomp.com/support/contact

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21781-B

2. If you will not be configuring the gateway and only setting

up network settings for the different site: Go to step 4.

If you will be configuring the gateway and have Ethernet

with DHCP at your current location: Go to step 3.

If you will be configuring the gateway and using Ethernet

with static IP addresses or WiFi at your current location:

Follow these steps to set up temporary network settings:

a. Tap the Devices icon and tap Gateways at the top of the

screen. Find the gateway in the list and tap anywhere in

the row to open it.

b. Tap Network Settings and tap Ethernet of WiFi.

c. To use Ethernet with static IP addresses at the current

location: Disable DHCP. Tap IP Address, Subnet Mask, or

Router to edit the addresses. Tap Add DNS Server and

enter an address. Repeat if necessary (the app can store

up to three DNS server addresses). Tap Save.

d. To use WiFi at the current location: Select Use Current

WiFi Network to use your phone or tablet’s existing WiFI

SSID and then type your password. Tap Save.

3. Configure the gateway.

a. Connect to the gateway (tap the Devices icon and then

tap Gateways at the top of the screen and tap the

gateway to connect to it).

b. Tap Configure.

c. Select a gateway configuration; swipe left or right if there

are multiple configurations. (Don’t see a configuration?

Ask your InTempConnect administrator to set one up as

described in the first section. Log out of the InTemp app

and back in to see any new configurations.)

d. Type a name for the gateway deployment. The gateway

serial number will be used if no name is entered.

e. Tap Start. The status of the gateway should change to

Running in the app.

4. Set up network settings for the location where the

gateway will be deployed.

a. Connect to the gateway (tap the Devices icon and then

tap Gateways at the top of the screen and tap the

gateway to connect to it).

b. Tap Network Settings.

c. To use Ethernet with DHCP at the remote site: Tap

Ethernet, enable DHCP, and tap Save.

To use Ethernet with static IP addresses at the remote

site: Tap Ethernet and disable DHCP. Tap IP Address,

Subnet Mask, or Router to edit the addresses for the

location where the gateway will be deployed. Tap Add

DNS Server and enter an address. Repeat if necessary

(the app can store up to three DNS server addresses). Tap

Save.

To use WiFi at the remote site: Tap Reset WiFi on

Gateway to remove any existing WiFi configuration. Type

the SSID and password for the location where the

gateway will be deployed and tap Save. Note: If a WiFi

password is changed at the site after you set up it, the

WiFi settings will need to be reconfigured. This will

require a phone or tablet with the InTemp app.

d. Note that you will not be able to test the network

connection for a different location. Pause any network

test that is attempted.

5. The gateway is ready to use at the other site. Remove

the power and package it back up. To start using it at

the site, plug in the gateway in and plug in the Ethernet

cable if necessary.

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