Idp SMART-21S Manuel utilisateur

User Manual

SMART Series

SMART-21S, SMART-21R

Users must respect the copyright laws applicable in their country. This manual must not be

photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the

means that might be, albeit electronic or mechanical, without the express, written authorization

of the company IDP card printer.

All information contained herein may be subject to modification without prior notice.

IDP card printer accepts no liability for any possible errors herein, nor for any accidental

damage or damage caused through the dissemination or the use of this manual.

Trademarks

SMART-21 is a trademark and IDP is a registered trademark of IDP card printer. Windows is

registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are

marks of their respective holders. SMART-21 Design is a trademark of IDP.

Return Materials Authorization

In order to make a warranty claim you must contact an IDP Reseller. You will be responsible for

packaging the printer for shipment and the costs of shipping and insurance of the printer from

the point of use of the printer to the IDP Reseller. The IDP Reseller will bear the costs of

shipping and insuring the printer from the repair location to the address from which the printer

was shipped.

Before returning any equipment for in-warranty or out of warranty repair, contact an IDP

Reseller or an IDP Service Center for a Return Materials Authorization (RMA) number. Repack

the equipment in the original packing material and mark the RMA number clearly on the outside

of the box. For more information about RMA or IDP warranty statements, refer to the Warranty

booklet on the quick install guide.

Table of Contents

1. Introduction...............................................................................8

1.1 Printer outside features........................................................................................................ 8

1.2 Printer inside features..........................................................................................................10

1.3 Ribbon cartridge features...................................................................................................11

1.4 Display and Buttons............................................................................................................12

2. Printer installation ..................................................................13

2.1. Connecting a power and a USB cable..............................................................................13

2.2. Fitting the ribbon..................................................................................................................14

2.3. Loading the card.................................................................................................................. 17

2.4. The withdrawal of printed card..........................................................................................18

2.5. Driver installation (Windows 7 / 8 / 10) ...............................................................................19

3. Driver configuration ...............................................................23

3.1. Printer Properties....................................................................................................................23

3.2. Advanced Options.................................................................................................................. 27

3.3. Other settings..........................................................................................................................30

4. Utilities.....................................................................................33

4.1. Card Printer Config.................................................................................................................33

4.2. Card Printer Test.....................................................................................................................42

4.4. Firmware update ..................................................................................................................... 46

......................................................................................................47

5. Troubleshooting .....................................................................48

5.1. Error Message .........................................................................................................................48

5.2. Cleaning the printer................................................................................................................51

5.3 TPH (Thermal Print Head) replacement...............................................................................55

5.4. Card movement.......................................................................................................................57

5.5. Printing quality........................................................................................................................58

5.6. Magnetic stripe encoding......................................................................................................60

5.7. General operation ...................................................................................................................60

6. Specification ...........................................................................62

Table of Figures

Figure 1 SMART-21 front features........................................................................................................................ 8

Figure 2 SMART-21 rear features......................................................................................................................... 8

Figure 3 SMART-21S (Standard).......................................................................................................................... 9

Figure 4 SMART-21R (Rewritable)....................................................................................................................... 9

Figure 5 SMART-21 Inside features...................................................................................................................10

Figure 6 Ribbon cartridge features.....................................................................................................................11

Figure 7 Watchman Pop-up...................................................................................................................................12

Figure 8 SMART-21 Connection of power and USB cable.......................................................................13

Figure 9 Top Cover open........................................................................................................................................14

Figure 10 Take out the ribbon cartridge............................................................................................................14

Figure 11 Loading the ribbon 1............................................................................................................................15

Figure 12 Loading the ribbon 2............................................................................................................................15

Figure 13 Installing the cleaning roller...............................................................................................................15

Figure 14 Peeling the protective wrapper........................................................................................................15

Figure 15 Installing the ribbon cartridge...........................................................................................................16

Figure 16 Close Top Cover....................................................................................................................................16

Figure 17 Loading the card 1................................................................................................................................17

Figure 18 Loading the card 2................................................................................................................................17

Figure 19 Unloading the card................................................................................................................................17

Figure 20 SMART-21 Withdrawal a card..........................................................................................................18

Figure 21 Install Windows driver 1......................................................................................................................19

Figure 22 Install Windows driver 2......................................................................................................................19

Figure 23 Install Windows driver 3......................................................................................................................19

Figure 24 Install Windows driver 4......................................................................................................................20

Figure 25 Install Windows driver 5......................................................................................................................20

Figure 26 Install Windows driver 6......................................................................................................................20

Figure 27 Install Windows driver 7......................................................................................................................21

Figure 28 Install Windows driver 8......................................................................................................................21

Figure 29 Install Windows driver 9......................................................................................................................21

Figure 30 Install Windows driver 10...................................................................................................................22

Figure 31 Install Windows driver 11...................................................................................................................22

Figure 32 Install Windows driver 12...................................................................................................................22

Figure 33 Install Windows driver 13...................................................................................................................22

Figure 34 Printer properties...................................................................................................................................23

Figure 35 Layout........................................................................................................................................................23

Figure 36 Input / Output..........................................................................................................................................24

Figure 37 Printing.......................................................................................................................................................24

Figure 38 Encoding...................................................................................................................................................25

Figure 39 Magnetic Encoding Advanced Option...........................................................................................26

Figure 40 Printer sharing........................................................................................................................................30

Figure 41 Ports...........................................................................................................................................................30

Figure 42 Advanced..................................................................................................................................................31

Figure 43 Color Management...............................................................................................................................31

Figure 44 Security......................................................................................................................................................31

Figure 45 Service.......................................................................................................................................................32

Figure 46 CardPrinterConfig Log-in...................................................................................................................33

Figure 47 CardPrinterConfig start.......................................................................................................................33

Figure 48 CardPrinterConfig –Card Printer Basic Setup.........................................................................34

Figure 49 SMART-21 RW density.......................................................................................................................36

Figure 50 Color density...........................................................................................................................................36

Figure 51 Resin Black density..............................................................................................................................37

Figure 52 Overlay density.......................................................................................................................................37

Figure 53 CardPrinterConfig –Card Printer Advanced Setup.................................................................38

Figure 54 CardPrinterTest......................................................................................................................................42

Figure 55 Magnetic stripe encoding...................................................................................................................45

Figure 56 Run CardPrinterFirmware..................................................................................................................46

Figure 57 Select Firmware.....................................................................................................................................47

Figure 58 Update Firmware...................................................................................................................................47

Figure 59 Exclusive long cleaning card for SMART-21 printer...............................................................51

Figure 60 Printer cleaning start............................................................................................................................51

Figure 61 Printer cleaning Step 1........................................................................................................................52

Figure 62 Printer cleaning Step 2........................................................................................................................52

Figure 63 Printer cleaning Step 3........................................................................................................................53

Figure 64 Printer cleaning Step 4........................................................................................................................53

Figure 65 Printer cleaning Step 5........................................................................................................................54

Figure 66 Printer cleaning Step 6........................................................................................................................54

Figure 67 Thermal Print Head..............................................................................................................................55

Figure 68 Print head setup.....................................................................................................................................55

Figure 69 Print head replacement.......................................................................................................................56

Figure 70 Print head angle.....................................................................................................................................56

Figure 71 Printing quality trouble 1.....................................................................................................................58

Figure 72 Printing quality trouble 2.....................................................................................................................58

Figure 73 Printing quality trouble 3.....................................................................................................................59

Figure 74 Printing quality trouble 4.....................................................................................................................59

Figure 75 Printing quality trouble 5.....................................................................................................................59

1. Introduction

1.1Printer outside features

For the user’s convenience, SMART-21 status can be seen through LED and the printer

can be controlled by LED button. It takes a power via the 24V adaptor provided with the

printer. Using USB and Network port, it is communicated with the user’s PC

The following shows the outside functional features found on the printer.

Figure 1 SMART-21 front features

Figure 2 SMART-21 rear features

⑤Power switch

⑥24V power connector

⑦USB port

①Top cover open button

②Fan

③Card slot

④LED buttons

①

②

③

④

⑦

⑥

⑤

There are three models in SMART-21 card printer series such as SMART-21S, SMART-21R.

SMART-21S (Figure.3) is the standard card printer. It can be printed in single side with the

encoding. This manual is prepared based on SMART-21S.

SMART-21R (Figure.4) is the rewritable card printer. It can rewrite on rewritable card in single

side with encoding.

Figure 3 SMART-21S (Standard)

Figure 4 SMART-21R (Rewritable)

1.2 Printer inside features

In SMART-21 printer, the ribbon is installed by a ribbon cartridge which can be used semi

permanently. The following shows the inside functional features found on your SMART-21

printer.

Figure 5 SMART-21 Inside features

①Card slot

Manually feed the cards and collect the printed cards one by one through the card slot.

②Ribbon cartridge

Install the ribbon and the disposable cleaning roller.

③Thermal Print Head

This enables the cards to be printed.

(Caution!:This is very hot after printing. Do not contact the surface of the Thermal

Print Head with fingers or a sharp metal object to avoid degrading print quality or

damaging printer head permanently.)

①

②

③

Ce manuel convient aux modèles suivants

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