Hunter Hydrawire Manuel utilisateur

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Table of Contents
Table of Contents
WiFi Tool - Using the Hunter WiFi Wizard App
Routers and Internet Service Provider (ISP) Challenges
Comcast-Xfinity Router Connection Issues
Changing WiFi Channel in the Admin Tool
Changing WiFi Channel in xFi
Verizon Connection Issues
Cisco Meraki MR52
eero Mesh Network
Campus & Corporate Network Connection Issues
Password Incorrect Message
Apps and Videos to Help Determine Wi-Fi Strength
Connecting to Your Network
Using The Controller Wizard
Viewing Wireless Settings
Configuring Wireless Name
Configuring the security type
Setting your password
Wireless Connection Status Messages
Troubleshooting Wireless Connecting Issue
No Recent Contact/Phone Not Connecting
Wi-Fi Specifications
How do I check my signal strength?
Is there a checklist I can run through when my controller doesn’t connect to wireless?
Data Usage Per Month
Changing Wireless Settings
Dealing with Low Wi-Fi Signal Strength
Clearing Browsing Data
Safari
Chrome
Firefox
Microsoft Edge
Internet Explorer
Checking Controller Internet Connection
Using Mobile Hotspot with Controller
Setting Up a Static IP Address
Why can't I change proxy settings?
Web And App Security Statement
My wireless network/router is not shown in the list of wireless networks. What should I do?
I have a weak internet connection. Is this a problem?
I received an Error A00 message. What does this mean?
Does my controller reset when there's no signal?
I am unable to log in using the Facebook app. What should I do?
How long does it take for changes to be applied to my Hydrawise controller?
Message - "All Good" controller status "No Internet."
Copyright 2021 Hunter Industries. All Rights Reserved. 2

WiFi Tool - Using the Hunter WiFi

Wizard App

A weak Wi-Fi signal can stop irrigation and lighting controllers from performing at their best.

Luckily, the new Hunter Wi-Fi Wizard app makes it easy to pinpoint and manage

connection issues — for free quickly!

[1] [2]

Before Installation

Use the app to run a site scan. It evaluates signal strength and finds the best spot to install

any cloud-based HYdrawise irrigation controller. This helps you speed up installation and

increase customer satisfaction.

After Installation

Follow the app’s step-by-step instructions to troubleshooting any Wi-Fi issues quickly.

How It Works

To locate the ideal mounting location or pinpoint the cause of controller connectivity issues:

1. Download the free app from the App Store or Google Play.

2. Next, hold your smartphone in the proposed controller location or place it on top of the

current controller.

3. Run the scan: The app checks the client’s ISP, router, and product in one pass. It also

attempts to identify the controller, displays the connectivity strength with color-coded

graphs, and provides easy-to-understand tech tips.

4. Follow the steps: The app provides detailed instructions, so you know what to do next.

While other apps provide only relative signal strength information, the Hunter Wi-Fi Wizard

mimics the controller. The app runs a series of tests to directly ensure a successful internet

connection from the proposed controller location. It also runs an actual speed test in the

area of the controller under load to evaluate the speed and integrity of the signal.

Even if you have limited network experience, you can troubleshoot like a pro with the user-

friendly Hunter Wi-Fi Wizard. It’s like having your own personal Technical Services rep in

your pocket!

Routers and Internet Service

Provider (ISP) Challenges

As Hydrawise continues to make the connection process as seamless as possible, we have

seen some challenges with connecting our Hydrawise controllers to certain networks and

devices. Please check the list below to see if your device is in this category.

Comcast-Xfinity Router Connection Issues

Verizon Connection Issues

Cisco Meraki MR52

eero Mesh Networks

Campus & Corporate Network Connection Issues

Comcast-Xfinity Router Connection Issues

Model: Xfinity

Manufacturer: Comcast

The Comcast-Xfinity router by default has the Wi-Fi channels set to Auto. This may cause problems with connection to your Hydrawise

controller. This can be easily fixed by changing the channel of your 2.4Ghz signal to channel 6. It is also recommended to change

the bandwidth to 20/40.

Changing WiFi Channel in the Admin Tool

1. Connect to your WiFi network and access 10.0.0.1 from a web browser.

2. Navigate to Gateway > Connection > Wi-Fi, where you will see your private WiFi

network name(s) displayed. If you would like to update your WiFi channel, click EDIT.

3. Mark the Manual radio button for the Channel Selection field, and choose your

desired channel number in the Channel field.

4. To complete the change, click Save Settings at the bottom of the page.

Changing WiFi Channel in xFi

1. Visit www.xfinity.com/myxFi [3] or open the Xfinity xFi app and sign in with your Xfinity

username and password.

2. Navigate to the More section, where you will see your WiFi name(s) displayed (found

under Advanced Settings in the xFi app).

3. Scroll down to Additional Settings and select 2.4 and 5 GHz WiFi.

4. If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5 GHz. A

dialog window will appear.

5. Select the channel number from the Channel drop-down. To complete the change,

select Apply Changes at the bottom of the dialog window.

Verizon Connection Issues

If you are receiving a “password incorrect” message when using a Verizon router issue, we found that Verizon

routers have a feature called (SON) Single Organized Network. Self-Organizing Networks (SON) can

significantly improve Wi-Fi performance by automatically identifying and fixing Wi-Fi problems. This feature

comes checked OFF when first installed. Once this service is checked back ON, your Hydrawise controller

should connect without any issues at all.

Please follow the steps below:

1. Open MyFios App

2. Select Wi-Fi settings

3. Select Self Organizing Network

4. Turn SON "Off"

Cisco Meraki MR52

Model: Cisco Meraki MR52

Manufacturer: CISCO

Device: Wireless/Networking Business WAP “Wireless Access Point”

Issue: Due to the latest product and drivers not yet being supported, Hydrawise controllers

are unable to connect to this wireless access point.

Resolution: You can log into the access point and will need to create a guest SSID.

Choose to have a password or not password encrypted, make it a standalone 2.4 g

connection, and set a WPA/WPA2 encryption. The controller will now connect to the cloud

as it normally should. Learn More [4].

eero Mesh Network

Model: All Models

Manufacturer: eero

Bridged Access Points - Mesh networks need to have their access points (AP) bridged so

the IP allocation from the DHCP server match. This can be an issue with the IP the

controller receives from the AP and DNS server which will cause the DNS to fail when

doing a network test. LEARN MORE [5]

Bridge your eero devices by using following the instructions below:

1. Open the eero app and tap SETTINGS (bottom right corner)

2. Select ADVANCED.

3. Select DHCP & NAT.

4. Switch your selection from AUTOMATIC (recommended) to BRIDGE or MANUAL (for

those running static IP)

5. Click the SAVE button in the top right corner

Blocked From Network - If you notice a device that shouldn’t be on your network, you can

restrict it from accessing the internet by blocking it from the connected device list.

If you’re using the iOS version of the app, tap on the HOME TAB to open the list of

connected devices. You can tap on any device on this list, then scroll to the bottom of the

menu that appears and select  BLOCK FROM NETWORK to disable network access on

that device.

Blocked devices will now appear in a new list that populates at the bottom of the home

screen. You can tap on any device on this list to remove it from the block list, which will re-

enable network access.

Campus & Corporate Network Connection Issues

In a typical corporate network, users will normally connect their laptops wirelessly to the

internet using a username/password that comes from the organization’s Microsoft Active

Directory servers. The protocol used for this is known as 802.1X authentication.

Utilizing username/password authentication for devices that don’t have a person logging

into them each day is problematic for a number of reasons:

1. Devices such as printers, TVs and irrigation controllers won’t have a Microsoft Active

Directory account so there is no username/password combination to enter on the

device

2. Most user accounts have a password expiration policy meaning that you’d have to go

to each of your wireless devices and change their password each time your password

expires

3. Devices such as irrigation controllers are typically installed in secure locations and can

be hard to reach. For example, your irrigation controller has a locked door and may be

installed in a basement or plant equipment room.

Most devices such as printers, TVs, and irrigation controllers do not support 802.1X

authentication for the reasons outlined above. With wireless-enabled devices becoming

common, we are often asked for best practice for securely connecting these devices to the

internet. There are a number of ways of securely connecting your irrigation controller to the

internet.

Use a Wi-Fi 4G Hotspot

Bypassing the campus network completely is one method of gaining access to the internet.

Wi-Fi 4G hotspots allow the controller to connect to a dedicated Wi-Fi network with the

internet connection via 3G, 4G, or LTE network. Wi-Fi hotspots (also known as Mi-Fi) are

available from most wireless carriers such as AT&T and Verizon.

Create a dedicated “device” wireless network

Almost all corporate/campus wireless networks allow the creation of multiple wireless

networks without the need to deploy additional hardware.

Follow these steps for setting up a security device network:

1. Using your wireless management software, create a new wireless SSID

2. Enable WPA2 encryption but make sure to disable 802.1X authentication

3. Choose a complex password for your new wireless network and enter this on devices

that require access

4. Enable MAC address filtering on your new wireless network to allow only authorized

devices (such as your controller) (optional)

5. Allow only access to the internet from your new wireless network (optional)

Password Incorrect Message

In some instances, you may see the message PASSWORD INCORRECT when adding the

correct password. We would recommend the following steps listed below to clear and

reenter the password.

IMPORTANT: We use the standard US Typing (alphanumeric) keys. These keys include

the same letter upper and lower case, number, punctuation, and symbol keys positioned

the same way as the typewriter.

1. Go to SETTINGS, WIRELESS, PASSWORD.

2. Clear password by pressing back until the password is cleared, then press OK.

3. Select SECURITY TYPE and change to AUTO-DETECT.

4. Select CONFIRM.

5. Select PASSWORD and enter the same PASSWORD.

6. Check the status of connection by selecting STATUS > CONTROLLER STATUS.

7. The SERVER STATUS will have a message that is displayed "OK-UPDATED xx

SECONDS AGO."

This indicates the controller is fully connected.

Apps and Videos to Help

Determine Wi-Fi Strength

A reliable Wi-Fi connection is necessary to operate Hunter Wi-Fi enabled products. The

following apps can help you test Wi-Fi signal strength at your location.

Phone App Download

iPhone® Devices: Using Airport Utility App
 [6]
AndroidTM Devices: Using WiFi Analyzer App
 [7]
The Hunter videos listed below are the best source of knowledge for Hunter Wi-Fi enabled
products, including Hydrawise irrigation management controllers, Centralus [8] irrigation
management controllers, and Luxor [9] lighting management controllers.
Wi-Fi Fundamentals: What You Need to Know to Look Like a Pro
This training video covers the basics of Wi-Fi management.
1:22 [10]: Introduction
6:26 [10]: Overview of Presentation
8:49 [10]: The Language of Wi-Fi
12:29 [10]: Wi-Fi Equipment
17:54 [10]: Routers
34:12 [10]: Wi-Fi Signal Strength
37:38 [10]: Tools for the Job
46:22 [10]: Wi-Fi Signal Enhancers (Boosters)
51:50 [10]: Review
54:43 [10]: Questions
Copyright 2021 Hunter Industries. All Rights Reserved. 10

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