HIK VISION AX HYBRID PRO Manuel utilisateur

AX HYBRID PRO

User Manual

AX HYBRID PRO User Manual

Legal Information

About this Manual

The Manual includes instructions for using and managing the Product. Pictures, charts, images and

all other information hereinafter are for description and explanation only. The information

contained in the Manual is subject to change, without notice, due to firmware updates or other

reasons. Please find the latest version of this Manual at the Hikvision website

(https://www.hikvision.com/).

Please use this Manual with the guidance and assistance of professionals trained in supporting the

Product.

Trademarks

and other Hikvision's trademarks and logos are the properties of

Hikvision in various jurisdictions.

Other trademarks and logos mentioned are the properties of their respective owners.

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT

DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND

“WITH ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,

INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR

A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT

WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT

DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,

WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION

HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.

YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR INHERENT SECURITY RISKS,

AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY

LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS

INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY

TECHNICAL SUPPORT IF REQUIRED.

YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE

SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.

ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT

INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF

PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.

YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE

DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

AX HYBRID PRO User Manual

PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED

TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN

RIGHTS ABUSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER

PREVAILS.

Data Protection

During the use of device, personal data will be collected, stored and processed. To protect data,

the development of Hikvision devices incorporates privacy by design principles. For example, for

device with facial recognition features, biometrics data is stored in your device with encryption

method; for fingerprint device, only fingerprint template will be saved, which is impossible to

reconstruct a fingerprint image.

As data controller, you are advised to collect, store, process and transfer data in accordance with

the applicable data protection laws and regulations, including without limitation, conducting

security controls to safeguard personal data, such as, implementing reasonable administrative and

physical security controls, conduct periodic reviews and assessments of the effectiveness of your

security controls.

AX HYBRID PRO User Manual

iii

Symbol Conventions

The symbols that may be found in this document are defined as follows.

Symbol

Description

Danger

Indicates a hazardous situation which, if not avoided, will or could

result in death or serious injury.

Caution

Indicates a potentially hazardous situation which, if not avoided,

could result in equipment damage, data loss, performance

degradation, or unexpected results.

Note

Provides additional information to emphasize or supplement

important points of the main text.

Note

Please update firmware to the latest version.

For installers, it is recommended to install and maintain devices via Hik-ProConnect.

AX HYBRID PRO User Manual

Regulatory Information

EN 50131-3:2009

EN 50131-10:2014

EN 50136-2:2013

EN 50136-1:2012+A1:2018

EN 50131-6:2017

EN 50131-1:2006+A1:2009+A2:2017+A3:2020

EN 50130-4:2011+A1:2014

EN 50130-5:2011

Security Grade (SG): 2

Environmental Class (EC) : II

SP4

Note EN50131 compliance labeling should be removed if non-compliant configurations are

used.

EU Conformity Statement

This product and - if applicable - the supplied accessories too

are marked with "CE" and comply therefore with the applicable

harmonized European standards listed under the EMC Directive

2014/30/EU, RE Directive 2014/53/EU,the RoHS Directive

2011/65/EU

2012/19/EU (WEEE directive): Products marked with this

symbol cannot be disposed of as unsorted municipal waste in

the European Union. For proper recycling, return this product

to your local supplier upon the purchase of equivalent new

equipment, or dispose of it at designated collection points. For

more information see: www.recyclethis.info

2006/66/EC (battery directive): This product contains a battery

that cannot be disposed of as unsorted municipal waste in the

European Union. See the product documentation for specific

battery information. The battery is marked with this symbol,

which may include lettering to indicate cadmium (Cd), lead

(Pb), or mercury (Hg). For proper recycling, return the battery

to your supplier or to a designated collection point. For more

information see:www.recyclethis.info

AX HYBRID PRO User Manual 
v 
Contents 
Chapter 1 Introduction...............................................................................................................1 
System Description......................................................................................................................1 
Chapter 2 Start Up......................................................................................................................3 
2.1 Activate the Device with WEB ..............................................................................................3 
2.2 Activation with Wi-Fi.............................................................................................................3 
Chapter 3 Configuration ...........................................................................................................10 
3.1 Set-up with the Web Client.................................................................................................10 
3.1.1 System Settings ........................................................................................................11 
3.1.2 Device Management ................................................................................................21 
3.1.3 Video Management..................................................................................................33 
3.1.4 Area Settings ............................................................................................................35 
3.1.5 Communication Settings..........................................................................................35 
3.1.7 Maintenance.............................................................................................................50 
3.1.8 Check Status .............................................................................................................55 
3.2 Set-up with Hik-Proconnect................................................................................................55 
3.3 Set-up with Hik-Connect .....................................................................................................77 
3.4 Report to ARC (Alarm Receiver Center) ...........................................................................100 
Setup ATS in Transceiver of Receiving Center................................................................100 
Setup ATS in Transceiver of the Panel............................................................................101 
Signaling Test...................................................................................................................103 
Chapter 4 General Operations ................................................................................................104 
4.1 Access Entries ....................................................................................................................104 
4.2 Arming ...............................................................................................................................104 
4.3 Disarming...........................................................................................................................106 
4.4 SMS Control.......................................................................................................................106 
A. Trouble Shooting................................................................................................................107 
A.1 Communication Fault........................................................................................................107 
A.1.1 IP Conflict ...............................................................................................................107 
A.1.2 Web Page is Not Accessible...................................................................................107 

AX HYBRID PRO User Manual 
vi 
A.1.3 Hik-Connect is Offline ............................................................................................107 
A.1.4 Network Camera Drops off Frequently.................................................................107 
A.1.5 Failed to Add Device on APP .................................................................................107 
A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center.........................108 
A.2 Mutual Exclusion of Functions .........................................................................................108 
A.2.1 Unable to Enter Enrollment Mode........................................................................108 
A.3 Zone Fault..........................................................................................................................108 
A.3.1 Zone is Offline ........................................................................................................108 
A.3.2 Zone Tamper-proof/Lid-opened ...........................................................................108 
A.3.3 Zone Triggered/Fault .............................................................................................108 
A.4 Problems While Arming....................................................................................................109 
A.4.1 Failure in Arming (When the Arming Process is Not Started)..............................109 
A.5 Operational Failure...........................................................................................................109 
A.5.1 Failed to Enter the Test Mode...............................................................................109 
A.5.2 The Alarm Clearing Operation on the Panel Does Not Produce the Alarm Clearing 
Report ......................................................................................................................109 
A.6 Mail Delivery Failure.........................................................................................................109 
A.6.1 Failed to Send Test Mail ........................................................................................109 
A.6.2 Failed to Send Mail during Use..............................................................................110 
A.6.3 Failed to Send Mails to Gmail................................................................................110 
A.6.4 Failed to Send Mails to QQ or Foxmail .................................................................110 
A.6.5 Failed to Send Mails to Yahoo...............................................................................110 
A.6.6 Mail Configuration.................................................................................................111 
B. Input Types ........................................................................................................................112 
C. Output Types .....................................................................................................................115 
D. Event Types .......................................................................................................................116 
E. Access Levels......................................................................................................................117 
F. Signalling............................................................................................................................119 
Detection of ATP/ATS Faults...................................................................................................119 
ATS Category............................................................................................................................119 
G. SIA and CID Code ...............................................................................................................120 
H. Communication Matrix and Operation Command...............................................................128 

Chapter 1 Introduction

System Description

AX HYBRID PRO control panel is a wired intrusion control panel with wireless detectors &

peripherals access capability. It is the first control panel that supports high-speed Speed-X Bus,

which is a creative technology and is used to transmit verification video/picture from PIR-CAM.

Besides, this hybrid control panel supports customized voice library, which is designed for users to

upload customized voice files. These voice files will be played via alarm phone call when alarm

triggered. As for basic functions, it supports Wi-Fi, PSTN, TCP/IP and GPRS/3G/4G communication

methods. It also supports Hik-ProConnect, Hik-Connect, Hik IP Receiver, Hik IP Receiver Pro and

Hik-Central, which is applicable to the scenarios of market, hotel, supermarket, warehouse, office,

house (especially with cables pre-installed), etc.

Note

ISUP5.0: a privacy internet protocol that is used for accessing the third-party platform, which

supports alarm report uploading, AX HYBRID PRO management, and short video uploading.

The prioritization of the message and indications are the same. The AXPRO uploads messages and

gives indications synchronously.

Note

Standard DC-09 Protocol:

ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for

uploading alarm report.

*ADC-CID: The data presenting method of DC-09 is CID, which is encrypted and only for

uploading alarm report.

SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not

encrypted and only for uploading alarm report.

*SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is

encrypted and only for uploading alarm report.

Chapter 2 Start Up

2.1 Activate the Device with WEB

Use web browser to activate the device. Use SADP software or PC client to search the online

device to get the IP address of the device, and activate the device on the web page.

Before You Start

Make sure your device and your PC connect to the same LAN.

Steps

1. Open a web browser and enter the IP address of the device.

Note

If you connect the device with the PC directly, you need to change the IP address of your PC

to the same subnet as the device. The default IP address of the device is 192.0.0.64.

2. Create and confirm the admin password. (The default user name of admin account is admin.)

Caution

STRONG PASSWORD RECOMMENDED-We highly recommend you create a strong password

of your own choosing (using a minimum of 8 characters, including upper case letters, lower

case letters, numbers, and special characters) in order to increase the security of your

product. And we recommend you reset your password regularly, especially in the high

security system, resetting the password monthly or weekly can better protect your product.

3. Click OK to complete activation.

Note

• The default user name of admin account is admin.

• You should login the admin account first to enable the installer.

• The default password of the installer is installer12345.

2.2 Activation with Wi-Fi

While initial the device with Hik-ProConnect or Hik-Connect, you should always add an installer

account to AX HYBRID PRO first. The installer account will invite and transfer ownership to the

administrator account later after finishing all initial setup and test. Follow the steps below to

initializing the hybrid alarm system.

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