FirstData iCT250 Countertop Manuel utilisateur
iCT250-SIPA-QSG-2017-03
Quick Setup Guide
iCT250 Countertop
Semi Integrated Payment
Application (SIPA) for
Retail and Quick Service Solution
iCT250 -SIPA Quick Setup Guide
Page 2
Table of Contents
What is Included in the Package? 4
hardware options 4
view mid, tid, serial number and ip address 4
power on and power off your terminal 6
restart your terminal 6
Conguring Software Preferences 7
change your administrator password 7
turn on tip functionality 9
adjust tip percentages 10
set the terminal’s static ip information 11
remove refund and void password prompts 12
update your receipt footers 13
correct key entries 14
cleaning the terminal 15
print the terminal conguration report 15
print the emv parameter report 16
switch to standalone mode 16
manual settlement steps 17
unlocking a locked terminal 17
iCT250-SIPA-QuickSetup Guide
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Troubleshooting 18
pin pad, settlement and funding support 18
missing hardware or replacements 18
pos/ecr vendor, reseller or dealer 19
for best support 19
iCT250 -SIPA Quick Setup Guide
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Thank you for choosing our iCT250 (SIPA) semi-
integrated retail solution.
We recommend you read this guide carefully as it will
provide you with the necessary safety precautions,
installation and maintenance information.
What is Included in the Package?
hardware options
We recommend that you USE ONLY THE POWER SUPPLY
INCLUDED in the box of supplies in the box with the product
and only allowing an authorized person to perform maintenance
on your terminal.
»Ingenico iCT250 Terminal (ICT250IPP)
»iCT250 Power Supply (IWLPWRSUP)
»iCT250 Quick Reference Card
»1 roll of paper (PAPER-FD400)
»1 standard 7 ft ethernet cable
If there is anything missing from your package or you would like
to reorder additional items, contact FIRST DATA MERCHANT
SERVICES at 1-888-263-1938.
view mid, tid, serial number and ip address
1. From the Welcome | Bienvenue screen press F2 then F3 quickly.
You will be prompted for a password.
2. Enter your Administrator password (the default is 222222) and press
the green OK key.
3. Select SETTING (F4),
The next screen will show the terminal’s TID, MID, SN and IP.
iCT250-SIPA-QuickSetup Guide
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Setting up the Terminal
YOUR TERMINAL WAS LOCKED BEFORE IT WAS SHIPPED. To
unlock the terminal, contact FIRST DATA MERCHANT SUPPORT
between 8:00am – 11:00pm EST Monday to Saturday using the
number located on your terminal.
The installation is depended on the integration with your RETAIL POS/ECR
SYSTEM.
install the paper roll
Your terminal is supplied with one paper roll. Use only the
paper approved by the manufacturer. The use of unsuitable
paper is likely to damage the printer of our terminal.
To order additional paper rolls, contact FIRST DATA MERCHANT SERVICES at
1-888-263-1938.
The terminal only prints a receipt when the terminal is in Stand-Alone Mode.
When in Integrated Mode, the POS/ECR prints the receipts.
Paper Type: Paper thermal colour White
Width: 56 mm (2.2 in.)
Length: 17 m (approx. 56 ft.)
Diameter: 40 mm max. (1.6 in)
SKU: PAPER-FD400
To install the paper roll:
1. Open the paper compartment by lifting the catch located at the read
of the terminal and pull the cover to the rear as seen in the diagrams
below.
2. Pull the paper up to the top of the terminal and hold it in this position.
iCT250 -SIPA Quick Setup Guide
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3. Hold the paper and close the lid.
4. Press the top of the lid in the center as shown by the arrow until it clips
in position.
When the paper roll is nearing the end, a red line will appear on the paper,
this indicates that the paper roll must be replaced.
install and connect
Install the terminal on a at surface, with an easy access to an electrical
outlet. Place the terminal away from any heat surface and protected from
dust, video terminals, anti-shoplifting barriers, etc.
power on and power off your terminal
To power on or power down the iCT250, connect or disconnect the power
supply from the electrical outlet.
Ensure you connect the iCT250 to an electrical outlet that:
- is located near the equipment and easily accessible and;
- meets Canadian standards and regulations.
restart your terminal
To restart your terminal, press the yellow (correct button) and the pound key
(#).
iCT250-SIPA-QuickSetup Guide
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Conguring Software Preferences
The terminal’s SERIAL NUMBER can be found on the sticker on the back
cover of the terminal.
2
345
Access the
FUNCTIONS
Menu
Clear or Feed Paper (long hold)
Enter Key
Paper Roll
Tray
Cancel Key
6Key used to
scroll through
the menu
1
change your administrator password
We HIGHLY RECOMMEND THAT YOU CHANGE THE DEFAULT ADMIN
PASSWORD as soon as you can and keep the new password in a safe and
secure place.
The terminal provides you the ability to password-protect certain functions
that you do not wish your staff to access.
If you enter your ADMINISTRATOR password incorrectly 5 times in
a row at any time, YOUR TERMINAL WILL LOCK and you will need
to contact FIRST DATA MERCHANT SERVICES at 1-888-263-1938
to have the password reset.
iCT250 -SIPA Quick Setup Guide
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TO CHANGE YOUR ADMINISTRATOR PASSWORD:
1. From the First Data Welcome | Bienvenue screen press F2 then F3
quickly.
2. Enter your Administrator password (the default is 222222).
3. Select APP > ADMIN > 9 - PWD CONFIG.
4. Select 2 - SET ADMIN PWD.
5. Enter your ADMIN password.
6. Enter a new 6 digit ADMIN password and press the green OK key.
7. To conrm your new password, enter the same 6 digit ADMIN password
again on the SET ADMIN PWD REPEAT screen and press the green OK
key.
You will see the ADMIN PASSWORD CHANGED screen.
8. Press the green OK key to continue.
We suggest that you write your new ADMIN password in the back
of this guide and lock the guide in a safe and secure place.
change your merchant password
We HIGHLY RECOMMEND THAT YOU CHANGE THE DEFAULT MERCHANT
PASSWORD as soon as you can and keep the new password in a safe and
secure place.
To access the certain merchant specic functions such as REFUNDS or
VOIDS, you will need to enter your MERCHANT Password. THE DEFAULT
MERCHANT PASSWORD IS 0000.
If you enter your MERCHANT PASSWORD incorrectly 5 times in a
row at any time, YOUR TERMINAL WILL LOCK and you will need
to contact one of our FIRST DATA MERCHANT SERVICES at
1-888-263-1938 to have the password reset.
1. From the First Data Welcome | Bienvenue screen press F2 then F3
quickly.
You will be prompted to enter the Administrator password.
2. Enter your Administrator password (the default is 222222).
3. Select APP > ADMIN > 9 - PWD CONFIG.
iCT250-SIPA-QuickSetup Guide
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4. Press 1. SET MERCH PWD and enter your Merchant Password (the
default is 0000).
5. Enter your new Merchant Password and press the green OK key.
6. To conrm your new password, enter your new MERCHANT password
again on the SET MERCH PWD REPEAT screen and press the green OK
key.
You will see the MERCHANT PASSWORD CHANGED screen.
7. Press the green OK key to continue.
We suggest that you write your new MERCHANT password
in the back of this guide and lock the guide in a safe and
secure place.
8. Back all the way out to the First Data screen by pressing the red cancel
button.
You will be prompted for a password.
9. Enter your Administrator Password.
You will see the First Data Welcome | Bienvenue screen and your
changes will take affect.
turn on tip functionality
If you turn on the tip functionality, the terminal will prompt for the customer
to enter a tip amount on each transaction entered.
1. From the Welcome | Bienvenue screen press F2 then F3 quickly.
You will be prompted for a password.
2. Enter your Administrator password (the default is 222222) and press
the green OK key.
3. Select APP > ADMIN.
4. Select 3 for SETUP.
5. Select 1 of OPTIONS.
Enter your Administrator password (the default is 222222) and press
the green OK key.
6. Select YES (F4) for Tip Option.
7. Back all the way out to the First Data screen by pressing the red cancel
button.
You will be prompted for a password.
iCT250 -SIPA Quick Setup Guide
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8. Enter your Administrator Password.
You will see the First Data Welcome | Bienvenue screen and your
changes will take affect.
adjust tip percentages
You are able to change the TIP presets. The current TIP presets are: Tip
Preset 1 = 10% and Tip Preset 2 = 15%.
To change the TIP percentages:
1. From the Welcome | Bienvenue screen press F2 then F3 quickly.
2. Enter your Administrator password (the default is 222222) and press
the green OK key.
3. Press APP > ADMIN.
4. Press 3. Setup > 1. Options and enter your ADMIN password and press
the green OK key.
You will see the TIP OPTIONS screen.
5. Press the green OK key to change the TIP options.
6. For TIP PRESET 1 , the default is 10%.
7. Use the keypad to change the Tip Preset.
Press the key with the number or letter you wish to use until you see
the number/letter you need and then press the next number/letter
until you have the name changed. To correct an entry, press the yellow
correction key.
8. Press the green ENTER key to set the preset.
You will see the TIP PRESET 2 screen.
9. For the TIP PRESET 2, the default is 15%. Use the keypad to change the
Tip Preset.
Press the key with the number or letter you wish to use until you see
the number/letter you need and then press the next number/letter
until you have the name changed. To correct an entry, press the yellow
correction key.
10. Press the green OK key to set the second preset.
The percentages have been changed.
11. Back all the way out to the First Data screen by pressing the red cancel
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