DIEBOLD NIXDORF P1300 Manuel utilisateur

P1300 Hybrid Printer

User Manual

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Table of Contents

1 MANUFACTURER'S DECLARATION AND APPROVAL .......................................................... 1-1

2 SUPPLIER'S DECLARATION OF CONFORMITY ..................................................................... 2-1

3 SAFETY SUMMARY ................................................................................................................... 3-1

4 IMPORTANT INFORMATION TO THE USER ............................................................................ 4-1

5 UNPACKING ............................................................................................................................... 5-1

6 PRODUCT OVERVIEW............................................................................................................... 6-1

6.1 Introduction ........................................................................................................................6-1

6.2 Features .............................................................................................................................6-1

6.3 Applicable Model................................................................................................................6-1

6.4 Accessories........................................................................................................................6-2

7 SPECIFICATIONS....................................................................................................................... 7-1

7.1 General ..............................................................................................................................7-1

7.2 Internal buffers ...................................................................................................................7-3

7.3 Thermal head basic performance ......................................................................................7-3

7.4 Slip Printing ........................................................................................................................7-4

7.4.1 General ............................................................................................................... 7-4

7.4.2 Impact Dot Matric Head Basic Performance....................................................... 7-5

7.5 Main Card...........................................................................................................................7-5

7.6 Standard Interface Card.....................................................................................................7-5

7.7 Option Interface Card.........................................................................................................7-6

7.8 Reliability............................................................................................................................7-6

7.8.1 Life ...................................................................................................................... 7-6

7.9 Environmental usage conditions ........................................................................................7-7

7.10 Options...............................................................................................................................7-8

7.11 Receipt Roll........................................................................................................................7-9

8 APPEARANCE............................................................................................................................ 8-1

8.1 Front/Rear View .................................................................................................................8-1

8.2 Receipt LED and Feed Button ...........................................................................................8-2

8.3 Slip Table LED ...................................................................................................................8-3

8.4 Power Button......................................................................................................................8-3

8.5 Connectors.........................................................................................................................8-4

8.5.1 Specification of Interface & Power Connector .................................................... 8-5

9 SET UP PROCEDURE ................................................................................................................ 9-1

9.1 Requirements for Operation...............................................................................................9-1

9.2 Setting up the Printer .........................................................................................................9-3

9.3 Turning off the Printer ........................................................................................................9-4

10 INSTALLATION PROCEDURE................................................................................................... 10-1

10.1 Connecting the Power Cord and Interface Cable...............................................................10-1

10.2 Connect to Power Adapter .................................................................................................10-2

10.3 Connect via standard USB Type-B Cable..........................................................................10-3

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Table of Contents

10.4 Connect via Option Card (RS232) .....................................................................................10-4

10.5 Connect via Y-Cable ..........................................................................................................10-5

10.6 Connecting via Cash Drawer .............................................................................................10-6

10.7 Choosing a Location ..........................................................................................................10-7

10.8 Loading the Receipt Roll ....................................................................................................10-8

11 DIAGNOSTICS ............................................................................................................................ 11-1

11.1 Offline Diagnostic ...............................................................................................................11-1

11.2 Service Menu Structure – Main Menu................................................................................11-2

11.2.1 Main Menu / Diagnostic ...................................................................................... 11-3

11.2.2 Main Menu / Configuration / Hardware ............................................................... 11-4

11.2.3 Main Menu / Configuration / Software................................................................. 11-5

11.2.4 Main Menu / Configuration / Print Options .......................................................... 11-6

11.2.5 Main Menu / Configuration / Configuration & Counters ...................................... 11-6

11.2.6 Main Menu / Configuration / RS232.................................................................... 11-7

11.2.7 Main Menu / Configuration / Slip Options ........................................................... 11-8

12 GENERAL MAINTENANCE........................................................................................................ 12-1

12.1 Cleaning the Covers...........................................................................................................12-1

12.2 Cleaning the Thermal Print Head.......................................................................................12-2

12.3 Replacing Ribbon Cassette................................................................................................12-3

12.3.1 Removing Ribbon Cassette ................................................................................ 12-3

12.3.2 Installing Ribbon Cassette .................................................................................. 12-4

13 TROUBLESHOOTING ................................................................................................................ 13-1

13.1 Removing Jammed Paper..................................................................................................13-1

13.2 Resetting Cutter Failure or Jam .........................................................................................13-2

13.3 Slip Station Paper Jam Clearance .....................................................................................13-5

13.4 Common Problems & Solutions .........................................................................................13-6

14 APPENDIX................................................................................................................................... 14-1

14.1 Printer will feed 1-inch paper length under below scenario................................................14-1

14.2 LED indication table ...........................................................................................................14-1

14.3 Sensor calibration value.....................................................................................................14-3

14.4 Printer Cable List for P1300 ...............................................................................................14-5

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1 MANUFACTURER'S DECLARATION AND

APPROVAL

WARNING

This is a Class A product. In domestic environment, this product may cause radio inter-

ference in which user may be required to take adequate measures.

FCC-Class A Declaration

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with the in-

struction manual, may cause harmful interference to radio communications. Operation of this equipment

in a residential area is likely to cause harmful interference in which case the user will be required to cor-

rect the interference at his own expense. Modifications not authorized by the manufacturer may void

users authority to operate this device.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compli-

ance could void the user's authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

CAN ICES-3 (A)/NMB-3 (A)

The device complies with the requirements of the EEC directive 2014/30/EU with regard

to ‘Electro-magnetic compatibility" and 2014/35/EU “Low Voltage Directive” and RoHS

directive 2011/65/EU.

Therefore, you will find the CE mark on the device or packaging.

In addition, the P1300 has received the cTUVus symbol.

The following information is for EU-member states only:

Disposal of products

(based on EU-Directive 2012/19/EU)

Directive on Waste electrical and electronic equipment – WEEE)

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MANUFACTURER'S DECLARATION AND APPROVAL

The use of the symbol indicates that this product may not be disposed as unsorted munici-

pal waste and has to be collected separately. Integrated batteries and accumulators can be

disposed of with the product. They will be separated at the recycling centers.

The black bar indicates that the product was placed on the market after August 13, 2005.

By ensuring this product is disposed of correctly, you will help prevent potential negative

consequences for the environmental and human health, which could otherwise be caused

by inappropriate waste handling of this product.

For more detailed information about the take-back and recycling of this product, please con-

tact your supplier where you purchased this product.

Changes or modifications not expressly approved by the manufacturer for compliance could void the

User’s authority to operate the equipment.

Canada – Industry Canada (IC)

This device complies with Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

(1) this device may not cause interference, and

(2) this device must accept any interference received, including interference that may cause undesired

operation.

Any changes or modifications not expressly approved the grantee of this device could void the user’s au-

thority to operate the equipment.

Cet apparell est conforme avec industrie Canada exemptes de licence RSS standard(s).

Son fonctionnement est soumis aux deux conditions sulvantes:

(1) cet apparell ne dolt pas causer d’interference et

(2) cet apparell dolt accepter toute interference, notamment les interference qul peuvent affecter son

fonctionnement

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2 SUPPLIER'S DECLARATION OF

CONFORMITY

Product Description: Hybrid Printer

Model: P1300

Party issuing Supplier’s Declaration of Conformity

Diebold Nixdorf Singapore PTE. LTD.

30A Kallang Place

#04-01

Singapore 339213

Phone: +65 6747 3828

Responsible Party – U.S. Contact Information

Diebold Nixdorf

5995 Mayfair Road

N. Canton, OH 44720 / USA

Phone: +1 330 490 5049

FCC Compliance Statement (for products subject to Part 15)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired

operation.

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3 SAFETY SUMMARY

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions

necessary for safe handling are included in this manual. All warnings and cautions contained in this man-

ual should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be recti-

fied using the procedures described in this manual, turn off the power supply, unplug the machine, and

then contact your authorized Diebold Nixdorf representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions).

Specific warning contents are drawn inside the symbol.

(The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items).

Specific prohibited contents are drawn inside or near the symbol.

(The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed.

Specific instructions are drawn inside or near the ● symbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

WARNING

This indicates that there is the risk of death or serious injury if the machines are improp-

erly handled contrary to this indication.

Any other than the

specified AC voltage is

prohibited.

Do not use voltages other than the

voltage (AC) specified on the rating

plate, as this may cause fire or

electric shock.

Prohibited Do not plug in or unplug the power cord plug with

wet hands as this may cause electric shock.

If the machines share the same outlet

with any other electrical appliances

which consume large amounts of

power, the voltage will fluctuate widely

each time these appliances operate.

Be sure to provide an exclusive outlet

for the machine as this may cause the

machines to malfunction.

Prohibited

Prohibited Do not place metal objects or water-filled

containers such as flower vases, flower pots or

mugs, etc. on top of the machines. If metal

objects or spilled liquid enter the machines, this

may cause fire or electric shock.

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SAFETY SUMMARY

Prohibited Do not insert or drop metal,

flammable or other foreign objects

into the machines through the

ventilation slits, as this may cause fire

or electric shock.

Prohibited Do not scratch, damage or modify the power

cords. Also, do not place heavy objects on, pull

on, or excessively bend the cords, as this may

cause fire or electrical shock.

Disconnect

the plug.

If the machines are dropped or their

cabinets damaged, first turn off the

power switches and disconnect the

power cord plugs from the outlet,

and then contact your authorized

Diebold Nixdorf representative for

assistance. Continued use of the

machine in that condition may cause

fire or electric shock.

Disconnect

the plug.

Continued use of the machines in an abnormal

condition such as when the machines are

producing smoke or strange smells may cause

fire or electric shock. In these cases,

immediately turn off the power switches and

disconnect the power cord plugs from the outlet.

Then, contact your authorized Diebold Nixdorf

representative for assistance.

Disconnect

the plug.

If foreign objects (metal fragments,

water, and liquids) enter the

machines, first turn off the power

switches and disconnect the power

cord plugs from the outlet, and then

contact your authorized Diebold

Nixdorf representative for assistance.

Continued use of the machine in that

condition may cause fire or electric

shock.

Disconnect

the plug. When unplugging the power cords, be sure to hold

and pull on the plug portion. Pulling on the cord

portion may cut or expose the internal wires and

cause fire or electric shock.

Connect a

grounding wire.

Ensure that the equipment is properly

grounded. Extension cables should

also be grounded. Fire or electric

shock could occur on improperly

grounded equipment.

disassembling. Do not remove covers, repair or modify the

machine by yourself. You may be injured by high

voltage, very hot parts or sharp edges inside the

machine.

CAUTION

This indicates that there is the risk of personal injury or damage to objects if the ma-

chines are improperly handled contrary to this indication.

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SAFETY SUMMARY

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions

– Temperatures out of the specification

– Direct sunlight

– High humidity

– Shared power source

– Excessive vibration

– Dust/Gas

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild de-

tergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic cov-

ers.

• USE ONLY DIEBOLD NIXDORF SPECIFIED paper.

• DO NOT STORE the paper where they might be exposed to direct sunlight, high temperatures, high

humidity, dust, or gas.

• Ensure the printer is operated on a level surface or vertical wall..

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment

likely to cause mains interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall

causing injury.

• Do not lean against the machine. It may fall on you and could cause injury.

• Care must be taken not to injure yourself with the printer paper cutter.

• Unplug the machine when it is not used for a long period of time.

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4 IMPORTANT INFORMATION TO THE USER

In order to ensure compliance with the Product Safety, FCC marking requirements, you must use the

power supply, power cord, and interface cable which were shipped with this product or which meet the

following parameters:

Power Adapter

The power adapter is required to comply with the safety and/or EMC requirements depending on the

county where the equipment is used, and to have the following electrical characteristics, Class 1 power

adapter with SELV (Secondary Extra Low Voltage), non-energy hazard output, input rated 100-240 Vac,

2.0A Max, 50/60 Hz, output rated 24 Vdc, 2.6A.

Interface Cable

You are advised to use a shielded (360 degree) interface cable with this product. The shield must be

connected to the frame or earth ground connection or earth ground reference at BOTH ends of the ca-

ble. If another cable is used than described above you will need to test this cable with the Diebold

Nixdorf printer and your system for local EMC requirements where the equipment is used.

Power Cord

For this product a UL listed, detachable power cord is required. When the power supply is mounted on

the floor, a power cord with Type SJT marking is required. If a power cord is used different from de-

scribed above, you might violate safety certifications which are in force in the country of use. The socket-

outlet needs to be installed near the equipment and must be easily accessible.

Caution Label Information / Informations sur l'étiquette d'avertissement

Hot surface, Do not touch / Surface chaude, Ne pas toucher

Hazardous Moving Parts, Keep Fingers and Other Body Parts Away/ Parties Mobiles Dan-

gereuses Tenir Les Doigts Et Les Autres Parties Du Corps Éloignés.

Power Cord

As the power cord is not supplied with this printer, locally purchase the power cord that meets the follow-

ing standard.

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4-1

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