DIEBOLD NIXDORF P1200 Manuel utilisateur

P1200 Thermal Printer

User Manual

01750352498 C

Customer/Partner Use

This document is property of Diebold Nixdorf and is intended for customer/partner use. A written

license agreement with Diebold Nixdorf is not required to use this material.

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lectively “Diebold Nixdorf“) and may include information that is protected by copyright, trademark and

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istration of a utility model or design, are reserved.

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without prior written permission from Diebold Nixdorf. Any violations of the foregoing may give

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If the document pages state the information is confidential (or words of similar import), then this

document is intended solely for the use of the employees or other personnel of Diebold Nixdorf

unless expressly authorized in writing by Diebold Nixdorf. Other uses of this information without

the express written consent of Diebold Nixdorf are prohibited.

This document should be treated as confidential material for security reasons. Any unauthorized

disclosure or use of confidential material may violate the U.S. Theft of Trade Secrets provisions

of Section 1832 of Title 18 of the United States Code as well as comparable laws in other jurisdic-

tions throughout the world, and may be punishable by fine and imprisonment.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY.

In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam-

ages of any nature resulting from the use of information in this manual. The information contained in this

document is subject to change without notice. When using the document for system implementation,

please call your authorized Diebold Nixdorf sales or service representative for any applicable changes.

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, that

appear in this document are used for informational purposes only, and Diebold Nixdorf claims no rights

thereto, nor does such use indicate any affiliation with or any endorsement of Diebold Nixdorf or Diebold

Nixdorf products by the owners thereof.

Your use of this document and/or any of the information contained herein constitutes your agreement to

all of the terms stated on this page.

01750352498 C

Table of Contents

1 Manufacturer's Declaration and Approval............................................................................... 1-1

2 Supplier’s Declaration of Conformity ...................................................................................... 2-1

3 Signs, Markings and Symbols .................................................................................................. 3-1

4 Section-Specific Warning Notes............................................................................................... 4-1

5 Safety Summary......................................................................................................................... 5-1

6 Important Information to the User............................................................................................ 6-1

7 Unpacking................................................................................................................................... 7-1

8 Product Overview ...................................................................................................................... 8-1

8.1 Introduction ........................................................................................................................8-1

8.2 Features .............................................................................................................................8-1

8.3 Applicable Model................................................................................................................8-2

8.4 Accessories........................................................................................................................8-2

9 Specifications............................................................................................................................. 9-1

9.1 General ..............................................................................................................................9-1

9.2 Environmental Usage Conditions.......................................................................................9-3

9.3 Internal Buffers...................................................................................................................9-4

9.4 Thermal Head Basic Performance .....................................................................................9-4

9.5 Main Card...........................................................................................................................9-4

9.6 Option Interface Card.........................................................................................................9-5

9.7 Reliability............................................................................................................................9-5

9.8 Options...............................................................................................................................9-6

9.9 Paper Specifications ..........................................................................................................9-7

10 Description ................................................................................................................................. 10-1

10.1 Overall view........................................................................................................................10-1

10.2 LED and paper feed key ....................................................................................................10-2

10.3 ON/OFF switch...................................................................................................................10-3

10.4 Connectors.........................................................................................................................10-4

11 Set Up Procedure....................................................................................................................... 11-1

11.1 Requirements for Operation...............................................................................................11-1

11.2 Setting up the Printer .........................................................................................................11-3

11.3 Turning off the Printer ........................................................................................................11-3

12 Installation Procedure ............................................................................................................... 12-1

12.1 Connecting the Power Cord and Interface Cable...............................................................12-1

12.1.1 Connect to Power Adapter.................................................................................. 12-2

12.1.2 Connect via standard USB Type-B Cable........................................................... 12-2

12.1.3 Connect via Option Card (RS232 & LAN)........................................................... 12-3

12.1.4 Connect via Y-Cable ........................................................................................... 12-10

12.1.5 Connecting via Cash Drawer .............................................................................. 12-10

12.1.6 Interface cable to POS terminal connection position .......................................... 12-10

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Table of Contents

12.2 Choosing a Location ..........................................................................................................12-11

12.2.1 Table Top, Horizontal Orientation ....................................................................... 12-11

12.2.2 Wall Mounted, Vertical Orientation ..................................................................... 12-12

12.3 Replacing the paper roll .....................................................................................................12-14

13 Diagnostics................................................................................................................................. 13-1

13.1 Offline Diagnostic ...............................................................................................................13-1

14 Cleaning...................................................................................................................................... 14-1

14.1 Cleaning the Covers...........................................................................................................14-1

14.2 Cleaning the Thermal Print Head.......................................................................................14-1

15 Troubleshooting......................................................................................................................... 15-1

15.1 Clearing a paper jam..........................................................................................................15-1

15.2 Resetting cutter failure or jam ............................................................................................15-2

15.3 Common Problems and Solutions......................................................................................15-5

15.4 LED Indication Table..........................................................................................................15-7

16 Appendix..................................................................................................................................... 16-1

16.1 Ethernet..............................................................................................................................16-1

16.2 Web Setting Page ..............................................................................................................16-1

16.3 Paper Length......................................................................................................................16-3

16.4 Sensor Calibration Value ...................................................................................................16-3

16.5 Tested Paper......................................................................................................................16-4

01750352498 C

Table of Contents

List of Tables

Table 3-1 Warning signs used................................................................................................3-1

Table 3-2 Mandatory signs used ............................................................................................3-1

Table 9-1 Normal operation....................................................................................................9-3

Table 9-2 Idle mode................................................................................................................9-3

Table 9-3 Extreme operating range........................................................................................9-3

Table 9-4 Storage...................................................................................................................9-3

Table 9-5 Transit ....................................................................................................................9-3

Table 9-6 Paper specifications ...............................................................................................9-8

Table 16-1 Tested Paper..........................................................................................................16-4

01750352498 C

1 Manufacturer's Declaration and Approval

Interference suppression and electrical safety

NOTE

Note concerning radio interference suppression

This is a Class A configuration. This configuration may cause radio interference in resi-

dential areas. If this is the case, then the operator may be required to implement suit-

able remedial measures

All other devices connected to this product must comply with the EMC Directive 2014/30/EU and the Low

Voltage Directive 2014/35/EU.

FCC-Class A Declaration

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with the in-

struction manual, may cause harmful interference to radio communications. Operation of this equipment

in a residential area is likely to cause harmful interference in which case the user will be required to cor-

rect the interference at his own expense. Modifications not authorized by the manufacturer may void

users authority to operate this device.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compli-

ance could void the user's authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

CAN ICES-3 (A)/NMB-3 (A)

The device complies with the requirements of the EEC directive 2014/30/EU with regard

to ‘Electro-magnetic compatibility" and 2014/35/EU “Low Voltage Directive” and RoHS

directive 2011/65/EU.

Therefore, you will find the CE mark on the device or packaging.

In addition, the P1200 has received the cTUVus symbol.

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1-1

Manufacturer's Declaration and Approval

The following information is for EU-member states only:

Disposal of products

(based on EU-Directive 2012/19/EU)

Directive on Waste electrical and electronic equipment – WEEE)

The use of the symbol indicates that this product may not be disposed as unsorted munici-

pal waste and has to be collected separately. Integrated batteries and accumulators can be

disposed of with the product. They will be separated at the recycling centers.

The black bar indicates that the product was placed on the market after August 13, 2005.

By ensuring this product is disposed of correctly, you will help prevent potential negative

consequences for the environmental and human health, which could otherwise be caused

by inappropriate waste handling of this product.

For more detailed information about the take-back and recycling of this product, please con-

tact your supplier where you purchased this product.

Changes or modifications not expressly approved by the manufacturer for compliance could void the

User’s authority to operate the equipment.

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1-2

2 Supplier’s Declaration of Conformity

Product Description: Thermal Printer

Model: P1200

Party issuing Supplier’s Declaration of Conformity

Diebold Nixdorf Singapore PTE. LTD.

30A Kallang Place

#04-01

Singapore 339213

Phone: +65 6747 3828

Responsible Party – U.S. Contact Information

Diebold Nixdorf

5995 Mayfair Road

N. Canton, OH 44720 / USA

Phone: +1 330 490 5049

FCC Compliance Statement (for products subject to Part 15)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired

operation.

01750352498 C

2-1

3 Signs, Markings and Symbols

Table3-1: Warning signs used

Warning signs

General

warning sign

Warning of

electrical voltage

Warning of

hot surface

Warning of

hand injuries

Warning of

counter-rotating

rollers

Warning of

sharp

object

Warning of

laser radiation

Warning of

obstacles

in the head area

Table3-2: Mandatory signs used

Mandatory signs

Observe

the manual

Wear

eye protection

Wear

foot protection

Wear

hand protection

Pull

main plug

Wear

ear protection

Ground

before use

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3-1

4 Section-Specific Warning Notes

DANGER

This warning note describes a hazard with a high degree of risk which, if not avoided,

will result in death or grave bodily injury.

WARNING

This warning note describes a hazard with a medium degree of risk which, if not

avoided, could result in death or grave bodily injury.

CAUTION

This warning note describes a hazard with a low degree of risk which, if not avoided,

could result in slight or minor bodily injury.

NOTE

This note provides application tips and information that help prevent errors and material

damage.

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4-1

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