Descartes P2000 Manuel utilisateur

P2000

USER’S MANUAL

RETAIL/RESTAURANT/STORE AND FORWARD

For IR, CDPD, Mobitex and GSM models

FOR CUSTOMER SERVICE CALL:

(800) 510-0120

Manual 4.0

5/2001

GENERAL SAFETY INFORMATION .............................................................................................................2

GETTING STARTED..........................................................................................................................................3

INTRODUCTION....................................................................................................................................................3

TERMINAL FEATURES....................................................................................................................................5

ACCESSORIES ......................................................................................................................................................5

HARDWARE FEATURES..................................................................................................................................6

THE DISPLAY PANEL ...........................................................................................................................................6

THE CARD READER .............................................................................................................................................6

THE KEYBOARD AND KEY FUNCTIONS................................................................................................................7

CREDIT CARD AWARENESS ........................................................................................................................9

BASIC OPERATION.........................................................................................................................................11

USING THE CARD READER .................................................................................................................................11

ALPHANUMERIC DATA ENTRY ..........................................................................................................................12

TERMINAL TRANSACTIONS................................................................................................................................15

PRINTER LOAD INSTRUCTIONS ..........................................................................................................................16

TRANSACTION PROCESSING......................................................................................................................17

SALE PROCESSING.............................................................................................................................................17

AUTHORIZATION ONLY PROCESSING] ...............................................................................................................19

TICKET ONLY PROCESSING ...............................................................................................................................21

RETURN PROCESSING ........................................................................................................................................23

STORED SALE PROCESSING ...............................................................................................................................25

VOID................................................................................................................................................................28

RE-PRINT ........................................................................................................................................................29

REPORTS ...........................................................................................................................................................30

SETTLEMENT ..................................................................................................................................................35

TROUBLESHOOTING.....................................................................................................................................36

P2000 SPECIFICATIONS.................................................................................................................................38

GLOSSARY ........................................................................................................................................................39

LIMITED WARRANTY ...................................................................................................................................41

SUPPLIES & ACCESSORIES..........................................................................................................................45

GETTING STARTED

Descartes Corp, Inc. 2P2000

GENERAL SAFETY INFORMATION

The P2000 terminal is designed for processing credit cards. Please observe the following

guidelines to prolong the life of the unit.

• For safety, this terminal must be installed and serviced only by Descartes

Representative or your Merchant Service Provider’s Agent.

• Do not operate the P2000 terminal until a Descartes Representative has trained

you.

• Operate this terminal according to the instructions in this manual.

• Protect this terminal from liquid spills, dust and sharp objects.

• Do not submerge the terminal.

• Avoid operating this terminal in locations where it may be splashed with acid or

other chemicals.

• Do not place any foreign objects into the cardreader or into the jacks of this

terminal.

• Make sure all cables are connected securely.

• Do not attempt to dismantle the unit. Doing so will void your warranty.

• Protect your terminal by installing a surge protection device. Electrical

disturbances on the phone lines or power lines can damage your terminal, costing

you time and money.

Radio Frequency Exposure Warning

The P2000 Models CDPD, Mobitex, Datapac (Motient) and GSM use radio frequencies

to execute the transactions.

Warning to users: To meet FCC RF exposure requirements for mobile transmitter . Avoid operating

these models with the antenna closer than 23cm form the operator, to minimize exposure to those

radio frequencies.

Do not use your P2000 terminal with a damaged antenna. Replace a damaged antenna immediately

with a manufacturer approved antenna.

Unauthorized antennas, modifications or attachments could damage the P2000 terminal and may

contravene local RF emission regulations or void type approval.

GETTING STARTED

Introduction

Congratulations on your choice of the P2000 point-of-sale (POS) terminal. We believe you

will find it ideal for your credit card processing needs. Its simplicity and flexibility allow it

to meet the needs of the most common form of payment: credit.

We know you will feel comfortable with your P2000 terminal (see Figure 1) once you begin

to use it and become familiar with its many features. This manual will lead you step-by-step

through specific transactions and operations, and show you how to keep your terminal in

peak operating condition.

Figure 1

Note: In this manual, words that appear in brackets <like this> stand for keys on your

terminal keyboard. Words that appear in brackets [like this] stand for Display Messages.

TERMINAL FEATURES

Accessories

Descartes provides an assortment of accessories to enhance your P2000 terminal. Descartes

offers:

• Paper and other replacement supplies you can order by phone: (800) 510-0120

• Pedestal Mount for carrying the P2000 in a vehicle

• Spare Batteries

• Holster for carrying the P2000 over your shoulder

• 12 Volt Car adaptor

• Ear Bud/ microphone for GSM Model

TERMINAL FEATURES

Descartes Corp, Inc. 6P2000

Hardware Features

The Display Panel

Each P2000 terminal has a built-in back lit display panel, which can display as many as 32

letters or numbers at a time (see Figure 2). The bright display is easy to read and the plastic

screen reduces glare. The 32-character display will accommodate all system messages.

Figure 2

The Card Reader

The P2000 terminal includes an ABA (American Bankers Association) Track 1 and Track 2

magnetic card reader. The card reader reads the Cardholder’s account number, expiration

date, and security data from the magnetic strip on the back of all major bank and credit cards.

Note: When you slide the card through the card reader, the magnetic strip should be facing

down and away from the keyboard.

TERMINAL FEATURES

The Keyboard and Key Functions

You communicate with the P2000 terminal through the terminal’s keyboard (see Figure 3).

The keyboard lets you choose the type of transaction and enter the data you need.

Figure 3

As Figure 3 illustrates, your P2000 terminal keyboard has 17 keys that can select numbers,

enter letters or special characters, choose functions, advance paper, and enter data.

During transactions, you use the number keys to respond to messages or to enter numeric

data.

When a prompt on the display is surrounded by < > you may use the <←> and <→> keys on

the terminal to cycle through different options.

TERMINAL FEATURES

Descartes Corp, Inc. 8P2000

The “S” (think select), allows you to toggle between the available applications of the P2000,

For example: Kernel or payment. It also allows you to enter Alpha characters in your

terminal.

To use the terminal functions, press the <fct> key followed by the desired function number.

When you need to enter letters, follow the steps in the “Alphanumeric Data Entry” section on

pages 10-12 of this manual.

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